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TRANSCRIPT
Interpersonal Communication
Styles
Parent Educator Partnership Webinar
February 17, 2011
Naperville, Illinois
Jennifer Aldred-Berry, Ph.D.
RESPRO Consultant
West 40 ISC #2
Big Picture of our Time
Basic Communication Model
The Need for Good Interpersonal Skills
Development and Maintenance
Communication Styles
Practical Tips
2 Types of Conflicts
Conflict Management Strategies
Closure
The Need for Good Interpersonal Skills
Success is influenced by the quality of the your relationships
Make expectations clear as opposed to keeping expectations unspoken causing others to guess or act on assumptions
Development and Maintenance of
Relationships
Use the reciprocal nature of relationships to create interpersonal cooperation, trust and positive self-fulfilling prophecies
Strained when expectations are not met
Deteriorate/Stagnate when out of balance
Development and Maintenance of
Relationships
Grow when communication is used to enhance the relationship
Understand communication styles
ASSUME POSITIVE INTENT!!!
ASSUME POSITIVE INTENT!!!
ASSUME POSITIVE INTENT!!!
Communication Styles and
Relationships
Understanding feedback and disclosure differences can lead to more successful relationships Feedback can vary
Disclosure can vary
Classifying communication styles is a way to understand your own (and others) frame of reference High scores represent the style you typically use
Second highest score represents your use when under stress
There is no perfect style – each one has strengths and weaknesses
Open Communicators
Equally interested in people’s needs and team productivity
May disclose too much too soon and ask for too much feedback
Moderately open style is most successful when employee decision-making and team work is needed, when change is welcome, when quality work is expected and when the organization is engaged in global communication
Least successful when the open style is perceived negatively, when tasks are simple and require no teamwork, and when immediate decisions are needed
Practical tips for communicating with a
Open Style Communicator
Follow the other’s lead on sharing personal things and be open but use tact
All Open Style communicators need to be where they can develop friendships and be challenged
Don’t be manipulative with Open Style customers, listen and respond to their needs and don’t defer to them.
Hidden Communicators
High on feedback (good listenters) and low on disclosure (hide their feelings and knowledge)
Very people-oriented, friendly and generally well-liked
Most successful when a social climate is important, teamwork is social, not problem-solving, and adequate performance is accepted.
Least successful when tasks are complex and require problem solving and when excellent performance is expected.
Practical tips for communicating with a
Hidden Style Communicator
May not be loyal and may distrust you, may not let you know where you stand, but they are generally liked and sympathetic
May either be a ―yes‖ person and motivated by public praise or they are only expressing acceptable ideas
Get to know a Hidden communicator well before presenting your agenda in order to develop trust, use referrals and listen carefully for their true opinions
Closed Communicators
Low on disclosure and low on feedback
Usually hard working and are more comfortable with things than with people
Most successful when little interaction is needed, going by the book is valued and subordinates need little supervision
Least successful when the job requires high interaction, in a high-risk team project that requires creativity and others want or need supervision
Practical tips for communicating with a
Closed Style Communicator
Communicate carefully – don’t threaten or question, avoid making waves and don’t expect praise or guidance
Make the chain of command clear to closed employees, limit criticism and give them specific instructions
Don’t expect a closed communicator to openly express themselves
Blind Communicators Low on feedback and high on disclosure Not afraid to express their expectations or needs;
they don’t ask for feedback because they don’t feel they need it.
Thrive in situations where they can demonstrate their expertise, experience and authority
Neurotic blind communicators mask insecurities behind an authoritarian mask
Most successful when their expertise is needed, in a time of crisis or change, or when an immediate decision is needed
Least successful when there are many personnel problems, when others can make their own decisions and when creativity is critical.
Practical tips for communicating with a
Blind Style Communicator
Learn from Blind Communicators – they are very task oriented, appeal to their sense of self-confidence and get their support
Can be argumentative and inflexible, are self-assured but may take criticism poorly and they like to be in charge of projects
Blind communicators will give other people suggestions on how to improve their work, they like to be in control and don’t like to be kept waiting
Flexibility of Styles
Open
HiddenClosed
Blind
o Use Feedback effectively
o Use Disclosure effectively
Type A Conflict
Type A stands for Affective and Emotional
Occurs when relationships and trust are weak
Conflict sidetracks the team
Creates defensiveness and anger and tends to be evaluative
Type C (Cognitive) – conflict improves team productivity and relationships
Type C Conflict
Type C stands for Cognitive
Occurs when relationships/trust are strong
Agree to disagree and debate
Ground rule—‖Ideas are separate from person‖
Creates feeling of satisfaction
Improves team productivity
Conflict Strategies
Competing Collaborating
Compromising
Avoiding Accommodating
Asserti
ve
Un
asserti
ve
Uncooperative Cooperative
Concern for Others
Co
ncern
fo
r S
elf
Determining How you Manage Conflict
Can Help you Confirm Your
Communication Style
Blind
Competition
Forcing
Hidden
Accommodating
Smoothing
Closed
Avoidance
Withdrawal
Open
Collaboration
Problem-Solving
All Styles
Compromising
Conclusions
Your ability to communicate will directly affect the quality of your interpersonal relationships
The quality of your interpersonal relationships will directly affect your ability to get things done
Awareness of type of conflict provides you insight into managing the situation
It is easier to communicate if we understand others’ frames of reference
There is no perfect style
Know yours!