INTERPERSONAL TRUST

"Trust is a peculiar resource; it is built rather than depleted by use."

What is Trust?• "Trust is a psychological state comprising the

intention to accept vulnerability based upon positive expectations of the intentions or behavior of another."

• "an individual's belief in, and willingness to act on the basis of, the words, actions, and decisions of another."

• Trust is a positive expectation that another will not-through words,actions,or decisions-act oppurtunistically.

Trust = Acceptable Uncertainty

Nature of Trust

Dimensions of Trust

Trust & Leadership

As one author noted: “Part of the leader’s task has been, and

continues to be, working with people to find and solve problems, but whether leaders gain access to the knowledge and creative thinking, they need to solve problems depends on how much people trust them. Trust & Trust-worthiness modulate the leader’s access to knowledge & cooperation.”

Types of Trust

Deterrence-BasedTrust

Identification-Based Trust

Knowledge-BasedTrust

Types

Trust EquationTrust = (A1+A2+A3)*(A4+A5)

RWhere.A1= Aspirations(of the followers)A2= Abilities(of the leader)A3= Actions(of the leader)A4= Alignment(b/w the aspirations of the followers & actions of the leader)A5= ArticulationR= Resistance

Basic Principles of TrustMistrust drives out trust.Trust begets trust.Growth often masks mistrust.Decline or downsizing tests the

highest levels of trust.Trust increases cohesion.Mistrusting groups self-destruct.Mistrust generally reduces

productivity.

“Probably the most fundamental ingredient of effective teams is trust. Trust is belief in the reliance, ability, and integrity of the other. Unless team members trust one another; the team leader, management, and managers may find that building an effective work team is impossible.”

Building trustΩTrust is a major brick in the foundation of interpersonal relationships, whether it is between parents and children, friends, or lovers.

ΩIt is just as easy to build trust as it is to break it down on a daily basis.

ΩIf your interpersonal relationships are plagued by that deadly element called “suspicion,” then you might find success if you put effort toward trust-building.

Here are 7 steps to build Trust:

STEP 1) Envision TrustΩ Clarify exactly what you want. Get motivated with a

clear picture of the value of building trust. Affirm what it will take to create trust. Start with the end in mind.

STEP 2) Listen FullyΩ Allow yourself to listen completely to others.

Listening leads to understanding which causes trust. Use what you hear to adjust your trust-building activities. Keep opening yourself and listening.

STEP 3) Open YourselfΩ Discover what it takes for you to be open with others in your workplace. Build inner compassion for those you fear or dislike. Reveal more of yourself and model the openness you desire from others.

STEP 4) Appreciate OthersΩ effectively such that you encourage desired

behaviours and strengthen mutual trust. Notice the enormous impact of appreciation.

STEP 5) Be Reliable and ConsistentΩ Upgrade your reliability and consistency to sustain

high trust levels. Raise your awareness of your behaviours that threaten trust. Learn valuable techniques for reducing your own unintended breaking of trust.

STEP 6) Converse FranklyΩ Plan and carry out constructive conversations with

key people with whom you are building trust. Build stronger foundations of trust. Mend past misunderstandings. Engage in building trust.

STEP 7) Notice the DifferenceΩ Become aware of the subtle and the obvious changes

you have created throughout the course. Celebrate your success! Thank yourself. Be grateful for the challenges and the support you received. Commit to continuing to build trust.

Practical Implications for Rebuilding TrustWhat Individuals Can Do

As we have noted earlier, effective trust repair is often necessary to resolve conflicts. Although this process is difficult, there are steps the offender can take to enhance the likelihood of stimulating the victim's willingness to reconcile, and further the trust rebuilding process. However, we stress that rebuilding trust is a process, not an event.

Take immediate action after the violation. Provide an apology & give a thorough account of what happened. Provide restitution/penance. Restate and renegotiate expectations for the future, and be trustworthy in future interactions .

What the media can do? While the media cannot directly rebuild trust

between the parties, they can facilitate dialog and provide documentation of trust-rebuilding efforts. Reparative efforts by offenders may carry additional weight when conducted voluntarily and in a public forum.

What the Educational System Can Do As with trust-building initiatives, the

educational system can help parties rebuild trust by promoting workshops and dialog groups that bring the parties together. Safe and structured programs can allow the victims to articulate their interests and expectations, and how these interests and expectations were violated, as well as provide the offender with an environment that can facilitate their efforts at reconciliation and trust repair.

Thank You!!!By: Poonam

Gupta