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FICCI CE FACING INTERVIEW FACING INTERVIEW DR. VK JACOB

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Page 1: Interview Preparation- PPT

FICCI CE

FACING INTERVIEWFACING INTERVIEW

DR. VK JACOB

Page 2: Interview Preparation- PPT

FICCI CE

HOW TO BE A WINNER

INDIRECT QUESTIONS

IMPORATNT PARTS OF AN INTERVIEW

TO FAMILIARISE THE PARTICIPANTS WITH THE VARIOUS TCHNIQUES USED IN AN INTERVIEW

OBJECTIVE S OF THIS PROGRAM

COMMONLY ASKED QUESTIONS

Page 3: Interview Preparation- PPT

FICCI CEDEFINITION

AN INTERVIEW IS A TOOL EMPLOYED BY THE INTERVIEWER TO ASSESS SKILLS, TALENTS AWARENESS LEVELS, INQUISITIVENESS AND MORE

AS AN INTERVIEWEE , PRESENT YOURSELF WELL AND ANSWER THE QUESTIONS CONFIDENTLY TO BE SUCCESSFUL.

Page 4: Interview Preparation- PPT

FICCI CE

ARRIVE ON TIME - CONVEYS, YOU KNOW THE VALUE OF TIME

GREET HIM & AND THANK HIM BEFORE YOU TAKE YOUR SEAT

AVOID THE TIRED LOOK ( TIRED LOOK CONVEYS LACK OF INTEREST)

APPEARANCES & ACTION COUNT

Page 5: Interview Preparation- PPT

FICCI CE APPEARANCES & ACTION COUNT

• ALWAYS KEEP EYE CONTACT WITH THE INTERVIEWER - CONFIDENCE

• DO NOT MOVE TOO MUCH IN THE CHAIR - EXPRESS RESTLESSNESS

• KEEP ENOUGH COPIES OF BIO-DATA AND ALSO PEN & PAPER- SHOWS YOU ARE ORGANISED

• ANSWER IN MODERATE TONE - DON’T SOUND TOO EXCITED

Page 6: Interview Preparation- PPT

FICCI CE APPEARANCES & ACTION COUNT

• LISTEN & ANSWER - DO NOT INTERRUPT THE INTERVIEWER TO ANSWER QUESTIONS BEFORE HE FINISHES WITH IT. HE MIGHT CONCLUDE THAT YOU ARE A PERSON IN HASTE.

Page 7: Interview Preparation- PPT

FICCI CE APPEARANCES & ACTION COUNT

• DONOT USE BODY LANGUAGE AS THEY SPEAK LOUDER THAN WORDS

• YOU APPEARANCE , SITTING POSTURE AND THE STYLE OF TALKING ALSO COUNTS

• LOOK ENTHUSIASTIC AND INTERESTED

Page 8: Interview Preparation- PPT

FICCI CEHOW TO ANSWER YOUR QUESTIONS

SIMPLE APPEARNCE AND CONFIDENCE ALONE DOESNOT CREATE AN IMPRESSION

SHARP ANSWERS TO THE QUESTIONS ANTICIPATE QUESTIONS AND BE

READY WITH THE ANSWERS FOR THEM

Page 9: Interview Preparation- PPT

FICCI CEFEW MOST COMMON QUESTIONS

TELL US ABOUT YOURSELF• DONOT GIVE FULL LENGTH OF AUTOBIOGRAPHY• SHORT AND CONCISE ANSWER• HIGHLIGTS THE BEST IN YOU• SUMMARISE YOUR BACKGROUND , SKILLS AND

EXPERIENCE• BE HONEST

Page 10: Interview Preparation- PPT

FICCI CEFEW MOST COMMON QUESTIONS

TELL US ABOUT YOURSELF OR DESCRIBE YOURSELF IN THREE ADJECTIVES

• THE NORMAL ANSWER IS I AM HARDWORKING IT HAS ALREADY EXHAUSTED 3

WORDS, FIRST IS PRONOUN, SECOND IS A VERB, AND THE THIRD IS AN ADJECTIVE

Page 11: Interview Preparation- PPT

FICCI CEFEW MOST COMMON QUESTIONS

TELL US ABOUT YOURSELF OR DESCRIBE YOURSELF IN THREE ADJECTIVES

THE DESIRABLE ANSWER COULD BE

HARDWORKING, CONSISTENT, DYNAMIC

Page 12: Interview Preparation- PPT

FICCI CEFEW MOST COMMON QUESTIONS

WHAT ARE YOUR STRENGTHS & WEAKNESS

• COMFORTABLE IN HIGHLIGHTING THE STRENGTH

• WEAKNESS - BE CAREFUL AND TRUTHFUL. JUST MENTION SOME NEGATIVE TRAIT OF YOURS WHICH WILL NO WAY AFFECT TO YOUR EFFICIENCY AT WORK.

Page 13: Interview Preparation- PPT

FICCI CEFEW MOST COMMON QUESTIONS

WHAT ARE YOUR STRENGTHS & WEAKNESS

• STRENGTHS : PUNCTUALITY, DEDICATION, ABILITY TO ACHIEVE IN SHORT SPAN, FAR SIGHTEDNESS AND ASSERTIVENESS

• WEAKNESS : MY GREATEST WEAKNESS IS MY INABILITY TO ADHERE TO ILLOGICAL RULES. I ALWAYS STRIVE TO GET THEM REFRAMED

Page 14: Interview Preparation- PPT

FICCI CE FEW MOST COMMON QUESTIONS

WHAT MADE YOU INTERESTED IN THIS JOB

WITH THIS QUESTIONS INTERVIWER WILL KNOW

• WHAT MAKES THIS JOB ATTRATIVE• WHETHER YOU RESEARCHED THE JOB

WELL BEFORE INTERVIEW

Page 15: Interview Preparation- PPT

FICCI CE

WHY SHOULD WE SELECT YOU OVER OTHERS, THIS IS AN ATTEMPT TO ASSES YOUR GOAL ORIENTATION AND CONFIDENCE

• EXPLAIN HOW YOUR SKILLS WILL BE IMPORTANT

• AWARENESS OF SUCH SKILL WILL HELP YOU TO DO A GOOD JOB

• ANY PREVIOUS INSTANCES - MET TOUGH TARGETS WITH YOUR SKILLS

FEW MOSTCOMMON QUESTIONS

Page 16: Interview Preparation- PPT

FICCI CE FEW MOSTCOMMON QUESTIONS

WHY YOU WANT TO LEAVE THE PRESENT JOB

CANDIDATES START TALKING BAD ABOUT THE PRESENT JOB (X)

JUST SAY YOU ARE IN THE PURSUIT OF

A JOB WITH MORE RESPONSIBILITIES AND GROWTH PROSPECTS OR SOMETHING IN SIMILAR LINES

Page 17: Interview Preparation- PPT

FICCI CE FEW MOSTCOMMON QUESTIONS

SKILLS , STRENGTH, ACHIEVEMENTS

SKILLSORGANISE A PICINIC

STRENGTHEFFECTIVE COMMUNICATION

ACHIEVEMENTSAWARDS WON, PAPERS PUBLISHED

Page 18: Interview Preparation- PPT

FICCI CE FEW MOSTCOMMON QUESTIONS

WHAT DO YOU SEEE YOURSELF IN NEXT FIVE YEARS

Page 19: Interview Preparation- PPT

FICCI CEFEW MOSTCOMMON QUESTIONS

GIVEN A CHANCE TO ASK, DO NOT HESITATE

ASK RELEVANT QUESTIONS AND CREATE THE IMPRESSION IN THE INTERVIEWERS MIND THAT YOU ARE CONFIDENT

Page 20: Interview Preparation- PPT

FICCI CESOME Do's & Don'ts

EACH ONE OF US HAS AT SOME POINT OR THE OTHER FACED AN INTERVIEW

BRAVE FEW AMONG US MANAGE TO RETAIN OUR COMPOSURE AND FEEL RELAXED

FOR A SIZEBLE NUMBER INTERVIEW IS AN ORDEAL

SUCH NERVOUS NELLIIES CONSIDER INTERVIEW AS CHOPPING OF THEIR HEAD

Page 21: Interview Preparation- PPT

FICCI CESOME Do's & Don'ts

SOME SYMPTOMS HEAVY BREATHING STREAMS OF SWEAT TRICKLING DOWN COMPULSIVE DESIRE TO DRIK WATER

IT IS OUT OF SHEER NERVOUSNESS ENTERPRISING & BRILLIANT INDIVIDUALS END UP LOSING THE RACE

Page 22: Interview Preparation- PPT

FICCI CESOME Do's & Don'ts

FRIGHT AND ANXIETY CAN LOWER YOUR CHANCE OF SUCCESS

THERE IS NO MAGIC PILLS TO CREATE CONFIDENCE

BUT OBSERVING A FEW Do's & Don'ts AND MASTERING A FEW TECHNIQUES WILL BETTER EQUIP YOU TO DEAL WITH THE SITUATION

Page 23: Interview Preparation- PPT

FICCI CEDo's

• ARRIVE BEFORE TIME

• DRESS SUITABLY- AVOID SHABBY OUTFITS, BE CLEAN,TIDY AND SOBER

• TAP GENTLY AND GREET - BARGING WILL INDICATE LACK OF ETIQUETTE

• WAIT TO BE SEATED - GRABBING A CHAIR IS A BAD MANNER

Page 24: Interview Preparation- PPT

FICCI CEDo's

• BE ENTHUSIASTIC AND CONFIDENT YOU MAY FEEL THAT IT’S A FUTILE

EXERCISE BUT EMPLOYERS RATHER SELECT AN ENTHUSIASTIC CANDIDATE

• PRESENT IDEAS SYSTEMATICALLY INTERVIEWS ARE NOT ELOCUTION

CONTESTS. EACH IDEA SHOULD CONNECT TO THE NEXT

Page 25: Interview Preparation- PPT

FICCI CEDon'ts

• DO NOT ARGUE - IF YOU WISH TO DISAGREE DO IT IN POLITE MANNER

• DO NOT BLUFF - BE HONEST AND ADMIT THAT YOU DO NOT KNOW THE ANSWER

• DONOT SERMONIZE - TAILOR YOUR ANSWER TO WHAT THE INTERVIEWER NEEDS TO KNOW

Page 26: Interview Preparation- PPT

FICCI CEMOST CRITICAL PART OF THE

INTERVIEW

1. QUESTION SESSION X 2. COMPANY TOUR X

IT IS TIME SPENT FOR PREPARING FOR IT

Page 27: Interview Preparation- PPT

FICCI CE

FOUR SESSIONS OF INTERVIEW

1. THE GREETING

2. THE WARM UP

3. THE Q&A

4. THE CLOSING

Page 28: Interview Preparation- PPT

FICCI CE

THIS 10 SECONDS EVENT SETS THE STAGE

1. GREETINGS 2. HAND SHAKE 3. SMILE 4. EYE CONTACT

GREETING

Page 29: Interview Preparation- PPT

FICCI CEWARM UP

A GOOD WARM UP IS NON PERSONAL BUT OPTIMISTIC COMMENT• THIS IS A NICE BUILDING• THE WEATHER HAS BEEN GREAT

• THAT IS A NICE DRESS - TOO PERSONAL

• THE TRAFFIC IS MISERABLE - POOR CHOICE

Page 30: Interview Preparation- PPT

FICCI CEWHY WARM UP

INTERVIEWER MAY ALSO BE JUST AS COMFORTABLE AS YOU ARE

A POLITE AND POSITIVE START PUT EVERY ONE AT EASE

Page 31: Interview Preparation- PPT

FICCI CEQ&A

THIS IS THE HEART OF THE SESSION

BEFORE ANSWERING THE QUESTION ASK YOURSELF WHAT IS THE REAL QUESTION

E.g.. WHY YOU LEFT THE LAST JOB THE REAL QUESTION IS , WILL THIS

PERSON BE LOYAL AND RELIABLE

Page 32: Interview Preparation- PPT

FICCI CEQ&A

HENCE A LONG STORY ABOUT OFFICE PLACE NOT REQUIRED

CONCENTRATE ON PUTTING THE

INTERVIEWER’S MIND AT EASE AND MOVING THE CONVERSATION BACK TO YOUR SKILLS AND SELLING POINTS

Page 33: Interview Preparation- PPT

FICCI CEQ&A

ANSWER QUESTIONS FULLY

USE THE “NO,BUT” & “YES,AND” RULE

Page 34: Interview Preparation- PPT

FICCI CEQ&A

E.g.. CAN YOU USE MSWord DON’T JUST SAY YES OR NO NO, BUT I’VE USED Word Perfect AND I

UNDERSTAND THERE ARE CLASSES IN WORD AND I WILL BE ABLE TO LEARN IT QUICKLY

Page 35: Interview Preparation- PPT

FICCI CEQ&A

E.g.. CAN YOU USE MSWord YES, AND I HAVE BEEN SKILLED WITH

IT . IN MY CURRENT JOB I CREATED REPORTS AND OTHER REQUIREMENTS OF MY SECTION.

Page 36: Interview Preparation- PPT

FICCI CECLOSING

MANY CANDIDATES ARE SO RELIEVED AT THE END , THEY JUST TELL THANK YOU AND RUN AWAY

THIS IS WASTING AN OPPORTUNITY AS A CANDIDATE YOU MUST CREATE AN

IMPRESSION THAT YOU NEED THIS JOB

IDENTIFY ONE OR TWO THINGS THE INTERVIEWER NEED TO KNOW TO HIRE YOU, HIGHLIGHT THIS INFORMATOIN

Page 37: Interview Preparation- PPT

FICCI CECLOSING

SAMPLE CLOSING I ENJOYED THE INTERVIEW I LIKE THE JOB REQUIREMENTS YOU

MENTIONED FOR THIS JOB DURING THE INTERVIEW

THANK YOU VERY MUCH

Page 38: Interview Preparation- PPT

FICCI CE

DIFFERENT TYPES OF QUESTIONS

• INTRODUCTORY QUESTIONS• REMINDER QUESTIONS• FOLLOW-UP QUESTIONS• LEADING QUESTIONS• DIRECT QUESTIONS• INDIRECT QUESTIONS• OPEN-ENDED QUESTIONS• HYPOTHETICAL QUESTIONS• PROJECTIVE QUESTIONS

Page 39: Interview Preparation- PPT

FICCI CE

INTRODUCTORY QUESTIONS

DID YOU HAVE ANY TROUBLE GETTING HERE

WAS YOUR ACCOMMODATION SATISFACTORY

Page 40: Interview Preparation- PPT

FICCI CE

REMINDER QUESTION

• WHAT WERE SOME OF THE BEST THINGS YOU LIKED IN YOUR LAST JOB

• WHAT WOULD YOU SAY, WERE YOUR MAJOR ACCOMPLISHMENTS IN YOUR LAST JOB

Page 41: Interview Preparation- PPT

FICCI CE

FOLLOW UP QUESTIONS

• DID YOU HAVE ANY OPPORTUNITY TO GET INTO OUTSIDE ACTIVITIES - SPORTS OR SOCIAL

• HAVE YOU HAD ANY SPECIALISED TRAINING AFTER LEAVING COLLEGE

Page 42: Interview Preparation- PPT

FICCI CE

LEADING QUESTIONS

• DID YOU GET GOOD GRADES IN COLLEGE

• DO YOUR FRIENDS FIND YOU EASY TO GET ALONG WITH

Page 43: Interview Preparation- PPT

FICCI CE

DIRECT QUESTIONS

• HOW DID YOU ORGANISE YOUR DAY TODAY

• DESCRIBE A TYPICAL DAY ON YOUR LAST JOB

Page 44: Interview Preparation- PPT

FICCI CE

SOME • INDIRECT QUESTIONS, • OPEN-ENDED QUESTIONS• HYPOTHETICAL QUESTIONS• PROJECTIVE QUESTIONS

Page 45: Interview Preparation- PPT

FICCI CE

DEALING WITH CHANGE

PLEASE DESCRIBE A SPECIFIC SITUATION IN WHICH YOU WERE PROUD OF YOUR ABILITY TO DEAL WITH CHANGE

PLEASE DESCRIBE A SPECIFIC SITUATION IN WHICH YOUR COPING SKILLS FAILED YOU, DUE TO THE INTENSITY OF CHANGE

Page 46: Interview Preparation- PPT

FICCI CE

PLEASE TELL US ABOUT A SITUATION IN WHICH YOU COPED EFFECTIVELY WITH UNCLEAR DELAYED OR CONFLICTING INFORMATION

PLEASE DESCRIBE AN EXPERIENCE THAT YOU FOUND FRUSTRATING DUE TO UNCLEAR POLICIES OR AN EXCESSIVE NUMBER OF DELAYS IN RECEIVING INFORMATION

TOLERANCE OF AMBIGUITY

Page 47: Interview Preparation- PPT

FICCI CE

TELL AN EXAMPLE OF A TIME WHEN YOU SACRIFICED A PERSONAL ACTIVITY IN ORDER TO COMPLETE AN IMPORTANT PROJECT OR HANDLE A LAST MINUTE REQUEST AT WORK

TELL US ABOUT A TIME WHEN THE DEMAND TO TAKE ON ADDITIONAL ASSIGNMENTS OR WORK LONG HOURS WAS EXCESSIVE AND YOU HAD TO ASSERT YOURSELF , DRAW THE LINE AND SAY NO IN ORDER TO BALANCE YOUR PERSONAL AND PROFESSIONAL LIFE

DEDICATION

Page 48: Interview Preparation- PPT

FICCI CE

DURING THE PAST 4 YEARS IN WHAT DEVELOPMENTAL ACTIVITIES, YOU HAVE INVESTED A LOT OF YOUR OWN TIME OR MONEY

PLEASE PROVIDE A SPECIFIC EXAMPLE OF MANDATORY COURSE AT WORK THAT YOU RESENTED TAKING

COMMITMENT TO CONTINUOUS LEARNING

Page 49: Interview Preparation- PPT

FICCI CE

DESCRIBE A TIME NO ONE AVAILABLE FOR YOU TO CONSULT AND YOU WERE PROUD OF YOUR ABILITY TO MAKE AN IMPORTANT DECISION WITH LIMITED INFORMATION

PLEASE DESCRIBE A SPECIFIC SITUATION IN WHICH YOU WERE UNFAIRLY BLAMED OR HELD RESPOSIBLE FOR A WORK PROBLEM OR ERROR. WHAT STEPS DID YOU TAKE TO RESOLVE THE SITUATION

ACCOUNTABILITY

Page 50: Interview Preparation- PPT

FICCI CE SPEED AND ACCURACY

WHEN HAVE YOU ACCURATELY PREPARED OR CHECKED A DETAILED DOCUMENT WITH A LOT OF TEXT , TABLES OR NUMBERS ?. WHAT STEPS DID YOU TAKE TO ENSURE ACCURACY

WHEN HAVE YOU PREPARED AND PROOF READ A DOCUMENT WITHIN SUCH A TIGHT TIME THAT YOU MISSED TYPOS OR OTHER ERRORS

Page 51: Interview Preparation- PPT

FICCI CE

CREATIVITY

PLEASE DESCRIBE A VERY CREATIVE APPROACH THAT YOU USED FOR A SPECIAL EVENT OR A PRESENTATION

PLEASE DESCRIBE AN EVENT OR PRESENTATION YOU ATTENDED IN WHICH THE CREATIVE ASPECTS OVERPOWERED THE MESSAGE TO THE EXTENT THAT IT WAS LOST

Page 52: Interview Preparation- PPT

FICCI CE

MULTI TASKING

PLEASE TELL US ABOUT A SITUATION IN WHICH YOU SUCCESSFULLY HANDLED A NUMBER OF TASKS SIMULTANEOUSLY . WHAT FACTORS CONTRIBUTED TO YOUR SUCCESS

SOMETIMES THE NUMBER OF ASSIGNMENTS THAT WE ARE EXPECTED TO HANDLE CAN BE EXCESSIVE . PLEASE DESCRIBE A TIME WHEN THIS HAPPENED TO YOU. WHAT WAS THE NEGATIVE IMPACT ON THE QUALITY OF YOUR WORK AND YOUR RELATIONSHIP OTHERS

Page 53: Interview Preparation- PPT

TECHNICAL SKIL MULTITASKING

PROJECT MANAGEMENT TOLERANCE OF AMBIGUITY

FLEXIBILITY DEALING WITH STRESS

INTEGRITY EMBRACING CHANGE

OPEN COMMUNICATION INFLUENCING

AREAS OF ASSESSMENT

Page 54: Interview Preparation- PPT

FICCI CE

TYPES OF ANSWERS PREFERED MORE SPECIFIC AND DETAILED, DESCRIBE SPECIFIC EVENTS AND EXPERIENCES IN DETAILS INCLUDING DATES, NAMES, LOCATIONS AND TIME FRAMES

THERE IS NO RUSH, JUST RELAX AND TAKE YOUR TIME AND COME UP WITH SOMETHING SPECIFIC.

Page 55: Interview Preparation- PPT

FICCI CE

TYPES OF ANSWERS PREFERED NOBODY IS PERFECT : ONE OF THE THINGS ASSESSED WILL BE THE INSIGHT THAT A PERSON HAVE INTO HIS/HER STRENGTHS AND DEVELOPMENT NEED

IT IS IMPORTANT THAT YOU SHARE SOME OF YOUR MISTAKES AND WHAT DO YOU LEARNED FROM THOSE EXPERIENCES

Page 56: Interview Preparation- PPT

FICCI CE

ASSESSMENT - MULTI TASKING

• EVIDENCE OF VERY WEAK SKILL

BECOMES UPSET OR COMPLAINS WHEN THERE IS A NEED TO JUGGLE A VARIETY OF TASKS , ACCURACY DECLINES ERRORS INCREASE

• EVIDENCE OF VERY STRONG SKILL SET THRIVES IN A BUSY ENVIRONMENT, HAS NO DIFFICULTY MAINTAINING WORKING RELATION SHIP AND QUALITY WHEN JUGGLING A NUMBER OF PROJECTS OR TASKS

Page 57: Interview Preparation- PPT

FICCI CE

ASSESSMENT - TOLERANCE OF AMBIGUITY

• EVIDENCE OF VERY WEAK SKILL

HIGHLY UNCOMFORTABLE IN UNSTRUCTURED ENVIRONMENTS, FINDS DELAYS AND UNCLEAR POLICIES VERY FRUSTRATING AND UPSETTING, QUALITY OF WORK DETERIORATES WITH UNCLEAR GUIDLINES

• EVIDENCE OF VERY STRONG SKILL SET PRODUCES HIGH QUALITY RESULTS IN AMBIGOUS SITUATIONS. DISPLAYS A HIGH DEGREE OF COMFORT IN THE FACE OF UNCLEAR GUIDELINES

Page 58: Interview Preparation- PPT

FICCI CE

ASSESSMENT - FLEXIBILITY

• EVIDENCE OF VERY WEAK SKILL

RIGID IN SOCIAL DEALINGS, “ME” ORIENTED, HARD HEADED, BRITTLE, UNCOMPROMISING, INTOLERANT, CRITICAL OF OTHERS ACTION

• EVIDENCE OF VERY STRONG SKILL SET SOCIALLY FLEXIBLE “YOU” AND “WE” ORIENTED ABLE TO WILFULLY COMPROMISE, ACCEPT OTHERS TOLERANT OF DIFFERENCES

Page 59: Interview Preparation- PPT

FICCI CE

SAMPLE ANSWER- CREATIVITY

• PLEASE TELL US A SPECIFIC EXAMPLE OF A TIME WHEN YOU DISPLAYED CREATIVITY TO RESOLVE A PROBLEM AT WORK

ABILITY TO GENERATE NEW IDEAS AND INNOVATIVE APPROACHES TO ADDRESS COMPANY,DEPARTMENT OR INDUSTRY NEEDS

Page 60: Interview Preparation- PPT

FICCI CE

SAMPLE ANSWER- CREATIVITY

• WHEN I WORKED AT A&A WIRELESS 2 YEARS AGO ,OUR DEPT. HAD A VERY POOR IMAGE. I PUT IN A LOT EXTRA TIME AND DEVELOPED A CREATIVE MARKETING STRATEGY COMPLETE WITH ADS POSTERS AND CONTESTS. I HAD TAKEN THE INITIATIVE TO REVIEW THE RESULTS OUR OUR EMPLOYEE ATTITUDE SURVEYS.

Page 61: Interview Preparation- PPT

FICCI CE

SAMPLE ANSWER- CREATIVITY

I PRESENTED THIS IDEA TO MY BOSS . HE READILY AGREED FOR IMPLEMENTATION. THERE WAS A MARKED IMPROVEMENT I RECEIVED CEO’s AWARD OF EXCELLENCE FOR IMPACT OF THE INITIATIVES.

Page 62: Interview Preparation- PPT

FICCI CE

SAMPLE ANSWER- TOLERANCE OF AMBIGUITY

PLEASE TELL US ABOUT A TIME WHEN YOU HAD DIFFICULTY COPING WITH DELAY IN WORK

ABLE TO WITHHOLD SPEECH OR ACTION AND MAINTAIN COMPOSURE WHEN DEALING WITH CONFLICTING , DELAYED OR INCOMPLETE INFORMATION

Page 63: Interview Preparation- PPT

FICCI CE

SAMPLE ANSWER- TOLERANCE OF AMBIGUITY

ONE MORNING MY BOSS ASKED US TO CLEAR OUR SCHEDULE AS DY. COMMISSIONER IS COMING TO MEET US AFTER LUNCH. SHE PROVIDED NO DETAILS ABOUT THE PURPOSE OF THE MEETING. SHE ALSO REFUSED TO ANSWER ANY QUESTIONS AND HER MANNER WAS ABRUPT. I WAS FRUSTRATED BY HER ATTITUDE AND WAS EAGER TO KNOW WHAT THE MEETING WAS ABOUT

Page 64: Interview Preparation- PPT

FICCI CE

SAMPLE ANSWER- TOLERANCE OF AMBIGUITY

I CHECKED WITH OTHER MANAGER THEY ALSO DON’T KNOW AND EVEN THEY WERE NOT INVITED. MY BOSS WAS NOT VERY PLEASED WITH ME FOR APPROACHING ANOTHER MANAGER.

IT TURNED OUT THAT OUR COMMISSIONER WAS ASKED GO ON LONG LEAVE REGARDING PROBLEM CONNECTED WITH ONE OF OUR TEAM PROJECTS

Page 65: Interview Preparation- PPT

FICCI CE

SAMPLE ANSWER- PROBLEM SOLVING

PLEASE DESCRIBE A TIME WHEN YOU WERE PROUD OF YOUR ABILITY TO HANDLE A CRISIS AT WORK

THE ABILITY TO RESOLVE BUSINESS RELATED ISSUES THROUGH AN ANALYSIS OF AVAILABLE DATA AND A LOGICAL STEP BY STEP APPROACH

Page 66: Interview Preparation- PPT

FICCI CE

SAMPLE ANSWER- PROBLEM SOLVING

LAST JUNE WHILE I WAS CALLING ON A CUSTOMER DOWNTOWN , THERE WAS A SEVERE STORM . I LEFT THEIR BUILDING IN THE MIDDLE OF THE STORM . THE PARKING SLOT WAS VERY SLIPPERY. JUST BEFORE I REACHED MY CAR ONE OF THEIR CLIENT CARE REPRESENTATIVE SLIPPED AND FELL.

Page 67: Interview Preparation- PPT

FICCI CE

SAMPLE ANSWER- PROBLEM SOLVING

SHE HAD DIFFICULTY IN GETTING UP AND COMPLAINED THAT HER ANKLE WAS HURTING. FORTUNATELY I HAD MY CELL PHONE AND I CALLED FOR HELP RIGHT AWAY.

Page 68: Interview Preparation- PPT

FICCI CE

SOME ASSESSMENT CRITERIA

Page 69: Interview Preparation- PPT

FICCI CE

• NON-PARTICIPATION IN GAMES & SPORTS• NON-PARTICIPATION IN EXTRA-

CURRICULAR, AND GROUP ACTIVITIES• NO LEADERSHIP EXPERIENCE• NO INTEREST & HOBBIES• BREAK IN STUDIES• LACK OF MOTIVATION• POOR WORK HISTORY• FREQUENT JOB CHANGES

RED SIGNALS

Page 70: Interview Preparation- PPT

FICCI CE

INDIVIDUAL ASSESSMENT

• PROFESSIONAL KNOWLEDGE• EXPERIENCE• COMPETENCIES• STRENGTHS & WEAKNESSES• DEVELOPMENT POTENTIAL• APTITUDE & TEMPRAMENT

Page 71: Interview Preparation- PPT

FICCI CE

COMPETENCIES

• PLANNING• SOCIAL ADJUSTMENT• SOCIAL EFFECTIVENESS• DYNAMISM• SELF INSIGHT• BUILDING RELATIONS

Page 72: Interview Preparation- PPT

FICCI CE

PERSONALITY

• SOCIAL ADAPTABILITY• WILLING COPERATION• SENSE OF RESPONSIBILITY• SELF-CONFIDENCE• DECISIVENESS• LIVELINESS• INFLUENCING ABILITY

Page 73: Interview Preparation- PPT

FICCI CE

GIFTED INDIVIDUAL • GOOD ACADEMIC RECORD• HOBBIES AND INTERESTS• ACHIEVEMENT(S) IN SPORTS• LEADERSHIP EXCELLENCE• SPECIAL ACHIEVEMENT(S) IN OWN FIELD• MEMBERSHIP OF PROFESSIONAL BODIES• REALISTIC PROFESSIONAL/PERSONAL GOALS• GOOD WORK-HISTORY• SOUND HEALTH

Page 74: Interview Preparation- PPT

FICCI CE

ATTRIBUTES DIFFICULT TO COMPENSATE

• LACK OF AMBITION / DRIVE CANNOT BE OFFSET BY HIGH LEVEL OF INTELLIGENCE OR PERSONALITY

• PERSONAL ADJUSTMENT CANNOT BE OFFSET BY JOB KNOWLEDGE & SKILL

Page 75: Interview Preparation- PPT

FICCI CE

LACK OF FORMAL EDUCATION CAN BE OFFSET BY AN UNUSUALLY VARIED & BROAD EXPERIENCE

ATTRIBUTES THAT CAN BE COMPENSATED

DEFFICICENCY IN INTELLECTUAL DEPTH CAN BE COMPENSATED BY AN ABUNDANCE OF PERSISTENCE, DEDICATION & ENERGY

Page 76: Interview Preparation- PPT

FICCI CE

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