Give me a recent example of when you have experienced a setback or disappointment. What was the situation? How did you feel? What did you do? What happened afterwards? What did you learn?

1. Lucus This below is a example of how the problem is there and how it's done to resolve the problem with a positive outcome.

Tell us about a time when, despite setbacks, you persevered in order to achieve a goal.

During a business game I attended at the Careers & Employability Service an exercise was set in which I became a dot.com entrepreneur. Acting as the finance department I had to calculate sales figures and budget projections to deliver a presentation to a set time.  The first setback was in not having sufficient data to calculate the figures. This problem was simply rectified by my communicating with other departments to find the necessary information. Setbacks were also invented, such as law suits being launched, to distract us from the task. So as not to waste time, I suggested to the group that we prioritised tasks and delegated work to ensure resources were utilised efficiently and repetition of work did not occur. This resulted in us completing the task on time and delivering a successful presentation that was given excellent feedback by the session leaders.

Describe a time when you have had to influence someone. What was the situation? What were the other person’s objections? What was the outcome?

1. Lucas use your example in workplace to answer the question as below is example how lead influence the team drive motivation and skill in dealing with right mindset and skills achieve problem solving in working environment.

Describe a situation where your leadership was tested and explain what was eventually achieved.

I was given the responsibility of head waitress in X, where I has worked for approximately twelve months, and successfully held this position for over one year. This gave me a sense of achievement since it was my first experience of work and I was seventeen years old at the time. Being head waitress in a busy city centre restaurant meant I was required to adopt a supervisory role and it was necessary to juggle many different tasks at once. This involved giving instructions to members of staff but I also made the time to listen and this improved communication within the team. By communicating effectively I helped generate team morale and this motivated me and the other waitresses. Through good organisation and communication, I ensured efficient functioning of the restaurant. This work experience was important to me as it encouraged me to be decisive and I developed skills, such as management of people and problem solving.

Give an example of when you have exceeded someone's expectations (ideally, this person will have been a customer.) What was the situation? What did you do? How did the person respond? What did you learn?

1. The kfc example is good can be worked better use this example below. Hope this help.Describe a time when you have built a good relationship with a customer.

During my recent summer job at ABC Events I worked as an Events Assistant where I was assigned a client, X, a charity which aids disadvantaged groups into employment. My task was to plan and organise a conference aimed at local recruiters and training providers to raise the profile of the charity’s initiatives. I had to take detailed instructions from the client to discover their specifications and put together a client brief for the event. It was necessary for me to build an excellent working relationship with X in order to fully communicate with them on the specifications for the important event.  I then researched venues, catering and presentation equipment to put together a proposal for the client. I did an analysis of their services and costs in order to ensure my client received the best possible price and service for the event and this enabled me to negotiate effectively with suppliers. The task involved constant liaison with the client to ensure that the brief was fulfilled. All participants completed an evaluation of the event and the pre-event planning was rated very highly and X were also asked to complete a client evaluation where my performance was rated excellent.

Why are you applying for this scheme? (maximum 3 reasons, 20 words maximum per reason)

1. I have change some parts below... 1.Tesco is uk's 1 global leader in retail supermarket organisation. Tesco is expanding a worldwide I like to be part of the organisation.2. This scheme will allow me to utilise my academic knowledge and retail work experience.3 I want to work in China as it my nationality and I am proud of it. I speak dual language I am flexible in working environment.