interview tips - aidt · 4 interview tips - aidt - september 25, 2013 higher-order basic academic...

Landing a Better Job

Interview Tips

SEPTEMBER 25, 2013

Interview Tips - AIDT - September 25, 2013 i

INTERVIEW TIPSTABLE OF CONTENTS

BEFORE WE BEGIN - A WORD OF CAUTION ................................................... 1I. PREPARATION ........................................................................................... 3 A. THEJOBAPPLICATION................................................................... 5 1. LegalorIllegalQuestions........................................................ 6 2. PersonalInformation............................................................... 9 3. PositionDesired...................................................................... 9 4. EducationandTraining............................................................ 9 5. Job-RelatedSkills.................................................................. 10 6. EmploymentHistory.............................................................. 11 7. References............................................................................ 12 8. Applications:FittingYourselftotheForm.............................. 13 9. ApplicationChecklist............................................................. 15

II. RESUMES ............................................................................................... 19 A. GOODRESUMES........................................................................... 19 B. USINGRESUMEKEYWORDS....................................................... 20 1. PrinciplesforUsingKeywords............................................... 20 C. TYPESOFRESUMES.................................................................... 21 1. ChronologicalResume.......................................................... 21 2. FunctionalResume................................................................ 21 3. CombinationResume............................................................ 22 4. TheImportanceofSelf-Assessment..................................... 24 5. ResumeContent.................................................................... 28 6. ResumeGuidelines............................................................... 32 D. COVERLETTERS........................................................................... 34 1. StructureofaCoverLetter.................................................... 34 TenRulesforWritingCoverLetters....................................... 37 SampleCoverLetter.............................................................. 38 ResumeChecklist.................................................................. 40

III. PRESENTATION (INTERVIEWING)..........................................................43 A. OVERVIEW..................................................................................... 43 B. INTERVIEWSTEPS........................................................................ 44 1. Preparation............................................................................ 44 Pre-InterviewChecklist.......................................................... 46 2. WhatTheInterviewerLooksFor........................................... 47 3. PersonalAppearance............................................................ 48 DressforWomen................................................................... 49 DressforMen........................................................................ 49 4. BodyLanguage..................................................................... 50

Interview Tips - AIDT - September 25, 2013ii

5. WhyDidn'tTheyHireMe?..................................................... 53 6. PointstoRemember.............................................................. 54 7. ManagingYourImageDuringtheInterview........................... 54 8. CommonQuestions............................................................... 55 9. OffLimitsQuestions.............................................................. 57 10. MockInterviewObserverChecklist....................................... 59 11. QuestionstoAsktheInterviewer........................................... 60 12. FollowUp-AftertheInterview............................................... 60 C. FOLLOWUPLETTERS.................................................................. 61 D. DON'TGIVEUP.............................................................................. 63 ATTACHMENTS........................................................................................ 65 ChronologicalResume.............................................................................. 67 FunctionalResume.................................................................................... 69

1Interview Tips - AIDT - September 25, 2013

BEFORE WE BEGIN

A WORD OF CAUTIONTo paraphrase an old Las Vegas saying, “What happens on the Internet - stays on the Internet - FOREVER.”

Beware of the impact of Social Media on your job search. Recent business articles have discussed the practice of companies using social media in determining whom they may or may not hire for new positions. An article titled: Survey: 37% of your prospective employers are looking you up on Facebook, stated that employers are looking for the following things when screening the accounts of potential employees:

• 65% wanted to see if candidates present themselves in a professional manner.• 51% want to see if candidates fit in with the company culture.• 51% want to learn more about the candidates.• 35% want to see if the candidates are well rounded.• 12% admit using social media as a way of finding reasons not to hire the candidates.

We have to be very careful about our Facebook postings. The use of social media is a necessary tool to have at our disposal. Do not display inappropriate behaviors and language. This is not to suggest that you must delete information that shows you in a not-so-professional light, but be very aware of your privacy settings. If you will be using social media as a means of acquiring a job then you might want to erase any photos or comments that might portray you in a negative light. Remember, what you disclose on the Internet may come back to haunt you.

2 Interview Tips - AIDT - September 25, 2013

NOTES:


I. PREPARATION This module contains information that will provide participants with an opportunity to discuss and apply tips and techniques that will help them become proficient in the three focus areas: Preparation, Presentation and Follow Up. Although a resume is an essential part of the job search, you can expect to complete an application for the position for which you are applying. It is a legal document that must be a part of your human resource file.

The two greatest concerns of employers are finding good workers and training them. Human Resource managers and business owners are still faced with finding the appropriate match for available jobs and addressing the still existent skills gap.

Learning Objectives

Participants will be able to:

• Gather information for a job search.• Prepare for completion of a job application, resume, and interview.• Create a resume demonstrating the skills required for a job. • Identify information for a cover letter.• Prepare a cover letter to accompany the resume.• Understand the parts of an interview.• Participate in mock interviews.• Write a clear and concise follow-up letter.

Employability Skills are identified as basic skills necessary for getting, keeping and doing a job well.1 These skills help workers to get along with colleagues and supervisors. These attitudes, skills, and actions help us to make sound, critical decisions.

Employability Skills are generally divided into three categories: basic academic skills, high-order thinking skills and personal qualities.2

1 Alabama Cooperative Extension System, The Workplace, A Fact Sheet, Vol. 1, Issue 3. September 2000.

2 Ibid, page 3


Higher-Order Basic Academic Skills Thinking Skills Personal Qualities

• Reading • Learning • Responsible• Writing • Reasoning • Self-Confidence• Science • Thinking Creatively • Self-Control• Math • Decision Making • Social Skills• Oral Communication • Problem Solving • Honest• Listening • Have Integrity • Adaptive/Flexible • Team Spirit • Punctual/Efficient • Self-Directed • Well Groomed • Cooperative • Self-Motivated • Self-Management

Employers are concerned about basic academic skills and higher-order thinking skills, but most assuredly, want an employee who is moldable. These entry-level workers need to reflect confidence in themselves and an ability to deal with others honestly and openly. They must respect peers and management regardless of diversity and individual differences. Teamwork is extremely important and viewed as a means to help the company reach its’ goals and mission.


A. THE JOB APPLICATION

Learning Exercise:

Complete the following sentence in any way you like:

“I believe filling out job applications is…”

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

The job application is another way of screening applicants. It is most helpful that all information contained on this application be accurate and honest. Make certain that you read over the application first before you begin to provide the information asked for by the company. It would be helpful if you refer to the tips listed below while completing the application:

• Do not leave blank spaces.

• Know specific jobs within the company that you are seeking. Do not say “I’ll take anything”.

• Use positive comments in your responses. Avoid negative words such as “fired” or “quit”.

• Always be completely honest.

• Give descriptions of duties on former jobs and not just a job title.

• Do not fold the application. Make certain it looks professional.

• Always list jobs in reverse chronological order.

• Re-read your completed application before submitting it to the employer.

• Make sure you sign and date it.


Some reasons that people are screened out due to applications:

• Writing is not legible.

• Application was not completed fully.

• Salary request was too high.

• Gaps in work history.

• Did not sign and date the application.

Companies look at your inability to complete an application correctly as displaying difficulty with following directions on the job.

1. Legal or Illegal Questions

Learning Exercise:

Which of these questions are or are not legal to ask on a job application? Place an L or I on the line to indicate whether the statement is legal or illegal.

_____ How old are you?

_____ Can you, after employment, submit verification of your legal right to work in the United States?

_____ Describe any job-related extracurricular activities you participated in.

_____ What is your race or ethnicity?

_____ How many days of work have you missed in the last year?

_____ Are you a United States citizen?

_____ What are the names and addresses of your relatives?


_____ What is your ancestry, birthplace, or native language?

_____ What is your height and weight?

_____ Do you own or rent, and who lives with you?

_____ What is your credit history and financial situation?

_____ What is your medical history?

_____ Are you married or do you have children?

_____ Do you have any physical or mental disabilities?

Remember: If a question on a job application is not applicable to you, put N/A in the blank. Never leave a blank space on a job application.

Appropriate questions that may be asked on an application:

1. Name, address, phone number, e-mail are relevant questions. A contact phone number is absolutely necessary.

2. Position you are seeking, hours of availability, expected salary are relevant.

3. Past experience – give relevant detail.

4. Educational background.

5. Special Skills – computer software that you are familiar with, talents, experiences, special training- anything that isn’t reflected in the employment/past experience section.


Inappropriate questions that may not be asked on the application:

1. Do not put your full social security number on the application.

2. Questions on age, race, national origin, marital status, and religion are not relevant.

3. Date of birth questions should not be answered.

4. Questions about physical traits must be directly related to job performance.

5. The Americans with Disabilities Act (ADA) prohibits general inquires about disabilities, health problems, health history, and medical conditions.

6. According to the Immigration Reform and Control Act, an employer cannot discriminate because an applicant is not a U.S. citizen. The employer can use the INS Form 1-9 to explore citizenship status and eligibility to work.

7. An employer cannot ask an applicant about union membership.

8. It is improper to ask about arrests and convictions unless the job being sought is a security sensitive job.

9. Credit rating and home ownership questions are improper and can be discriminatory.

10. Using garnishment history to determine if an applicant will be hired is discriminatory.

11. The employer should be very clear about the consequences of falsification of information on an application.


2. Personal Information

Every application will ask for personal information. This is the area where you tell the potential employee who you are and how to contact you.

• Full Name: - Use your complete name. - Do not use nicknames.

• Address: - Give your complete address.

- If you do not have a permanent address or phone number, get permission to use the address of a close friend that is reliable and readily available.

• Phone Numbers: - Use your permanent home phone number. - List your cell phone.

- List a phone number that has voice mail. Make sure the ring tone or voice message are professional.

• E-mail Address: - List your e-mail address.

- Only list an e-mail address if you check the address regularly. Make sure the address is professional.

3. Position Desired

This is the area where you list the title of the job for which you are applying. If you do not know the specific job title, list the category or type of job (i.e. clerical, maintenance, etc.).

4. Education and Training

This part of the application requests information on education and training. Have available the names and addresses of the schools you have attended.


• High School or GED.

• College or University.

• Career/Technical or Vocational School.

• Military.

5. Job-Related Skills

This is the area used to list special skills that you have that relate to the specific job.

Consider:

• Types of equipment/tools you use.

• Computer skills and certifications (if any).

• Certifications, licenses (CDL, etc.).

• Special training.

• Other languages you speak.

Learning Exercise:

List five skills that you possess:

1. ____________________________________2. ____________________________________3. ____________________________________4. ____________________________________5. ____________________________________

You do not have to complete all the blanks. The point is to think about your strengths and skills. Consider things you do everyday, such as managing children, managing money, managing time, problem solving, etc.


6. Employment History

Every job application will ask for previous employment history. If you have never worked, put “N/A” in the blank. You can explain things to the employer during the interview, but not on the application.

If you have worked, always begin with the most recent job. Applications may ask for information on the following:

• Employer’s name, address, and phone number. Be sure to have this information with you in the event that applications are filled out on site.

• Supervisor’s name.

• Job title.

• Salary.

• Reason for leaving (acceptable terms):- Promotion.- Restructuring.- Reduction in force.- Resignation.- Return to school.- Contract completed.- Career change.- Family issues.- Temporary/seasonal work.- Company closed.

Never use the word “quit” on a job application. This word has a negative connotation in business that may hurt your chances for new employment. It may imply lack of commitment or dependability to an employer.


7. References

References are people that the employer can contact to verify information about you. Choose references carefully. They should be people who can give good recommendations for employment. Never use relatives as references.

Always ask their permission before using them in your job search and be as specific as possible about what areas you are asking them to reference. Give your references a copy of your resume to help them answer questions.

People who may be used as references are:

• Friends.

• Neighbors.

• Teachers.

• Community contacts.

• Professional contacts.

Be sure to verify the current contact information. Have several references to choose from so one person is not always called.

The job search can be a stressful process. These are some suggestions that might make the process a little easier:

• Look professional every time you go to an employer’s office, even if it is just to pick up an application.

• Ask for a copy of the job description.

• Ask for more than one copy of the job application.

• Read the directions carefully and thoroughly before starting to write.


• Use one of the applications as a “work copy” before completing the application that will be submitted to the company.

• Proofread the application and make changes as necessary.

• Print the application in blue or black ink.

A completed job application follows these guidelines:

• Applications make a better first impression when they are typed.

• Use blue or black ink, if not typed.

• “X” boxes from corner to corner, do not go out of the box and do not fill in the box.

• Make certain all boxes are complete.

• Have someone proofread the application.

• Before turning the application in, make a copy for your files.

8. Applications: Fitting Yourself to the Form

Many jobs require jobseekers to complete an application instead of submitting a resume, but an application is a resume in disguise. Its purpose is to show your qualifications. Assembling the following information about yourself in advance will make it easier to complete applications:

• Identification. Be prepared to give your name, address, and phone number. You may also need to bring proof of identification when you pick up and drop off the application.

• Employment history. List the month and year you started and

ended each job; your supervisor’s name, address, and phone number; your job title, location, salary, and major duties; and your reason for leaving.


• Education and certification. Know the name and city of the schools you attended and the year you received your degrees and the name, level, and award and renewal dates of certification.

• Special skills. List any special skills you have that are closely related to the job, such as computer applications, typing speed, or equipment operation.

• References. Provide the names, phone numbers, and addresses of three or four people who have agreed to recommend you.

When you pick up an application, don’t miss an opportunity to make a good first impression. Dress as you would for the job. Politely request two copies of the form, or make your own copies of the original before you start filling it out. Read the entire application before you begin. Then, use one copy as a rough draft and the other as the final product. Use a typewriter or write neatly with black ink.

Answer every question on the application. Write “not applicable” or “none” if a question does not apply to you. Some reviewers suggest answering “will discuss in interview”.

Make a copy of your completed application. If you go back for an interview, take this record with you. Having a completed form will also make it easier to fill out the next one. If you do not have paid experience, you can give job titles of your volunteer work or list relevant academic experiences.

Although forms do not offer the same flexibility as a resume, you can use strong action verbs to highlight your best qualifications.

If you are filling out an application for a computer database, you will want to use keywords and simple formatting-no boldface or bullets. Put the most important information first. Include as much information as you can for each question without becoming wordy or repetitive. The more relevant details you provide, the better your chances of using a keyword that matches an employer’s requirements. Proof your form and check the spelling.


9. Application Checklist

Always be honest on your application. It is a legal document. Applications should parallel the resume. Take a copy of your resume as you seek employment so all information is available should you need to fill out an application on site.

Appearance:

• Typed if possible otherwise printed neatly.

• Do not:

- Use correction fluid on mistakes.- Use pencil.- Scribble through mistakes.- Leave blank spaces.

Writing Style:

• Begin sentences or phrases with powerful action verbs.

• Use short paragraphs (under five lines) and short sentences.

• Be brief and concise (not wordy).

• Make sure the application is absolutely free from grammatical, spelling, punctuation and typographical errors.

Content:

Contact information contains:

• Name.

• Address.

• Telephone numbers and e-mail address, if the address is checked regularly.


Position Desired:

• Indicates the sort of position, title, and area of specialization sought.

• Is specific.

Education and Training:

• List highest level first.

• List training courses relevant to desired position.

• List addresses of institutions attended.

Special Skills:

• Include all paid and volunteer experiences that are relevant to desired position.

• Include equipment and tools with which you are proficient and which are relevant to the desired position.

• List licenses and certifications earned.

• List accomplishments.

Employment History:

• List most recent job first.

• List supervisor information with name, address, phone number.

• List job title.

• Give salary.

• Give reason for leaving.


References:

• Names, addresses, and phone numbers.

• No relatives.

Signature and Date:

• Legible signature.

• Current date.


NOTES:


II. RESUMESA resume is an advertisement of who you are in terms of your accomplishments and future capabilities. It is a unique, dynamic, and factual presentation of your skills and an indication of your potential. The resume is a document that lets potential employers know what your skills are and whether or not you would be a match for the available position. It is important that you include detailed information without allowing the total content to exceed one page. Make certain that the appearance of your resume is professional. Remember that you want the resume to be noticed by the potential employer.

Technology has raised the level of employer expectations of the quality of both the resume and cover letter. They must be error-free (no typos or spelling mistakes). Make certain that the format is compatible with computer scanning. In today’s market, an HR representative may not select your resume for further consideration if it cannot be easily scanned into their system.

A. GOOD RESUMES

Good resumes show:

• How your qualifications fit the requirements of the job applied for.

• Objectives that focus on the employer’s needs.

• Non-work activities that enhance job skills and experience.

• How the document is tailored for each occupation or job of interest.

It is your chief marketing tool for opening doors of prospective employers. Your resume will be one of the most difficult documents you write. Fortunately, the final product is well worth the effort.

The Electronic Resume is a scanable resume that is sent via e-mail. E-mail programs vary so it is important to make certain that your resume has NO FORMATTING. Boldface and italicized words can seriously impact the overall look of your resume. Send electronic resumes in the body of the e-mail rather than as an attachment.


B. USING RESUME KEYWORDS

Many employers use their database to identify potential candidates for interview by using industry-specific keywords. These words are nouns and phrases highlighted by experts in the area. If your resume does not contain some of these words, chances are it will be discarded.

1. Principles For Using Keywords

These are a few basic principles for using keywords:

• The best source of keywords is the actual job listing.

• Include plenty of keyword nouns and noun phrases throughout your resume.

• If you are applying for technical positions, you can list your skills, separating each noun or phrase by a comma.

• In some fields, a simple list of skills does not sufficiently describe the job seekers background. Where appropriate, include accomplishment.

• But be sure to include enough keywords to satisfy the computer searches.

Example 1: Professional Summary: Award-winning corporate controller with more than ten years experience

in two corporations. Impressive record in implementing financial record database that saved the company over $2 million dollars. Proficient in MS Project, Excel, Word, and PowerPoint.

Example 2: Skills:

Languages: Assembler, Pascal Software: Oracle Developer 2000, Informix, FoxPro


C. TYPES OF RESUMES

1. Chronological Resume

In the chronological resume, job history is organized in order of occurrence with the most recent job listed first. Job titles and employers are emphasized and duties and accomplishments are described in detail. This type of resume is easy to read and can highlight career growth. It is suited to those whose career goals are clearly defined and whose job objectives are aligned with their work history.

Good to use when:

• Your recent employers and/or job title is impressive.

• You are staying in the same career field.

• Your job history shows progress.

Not good to use when:

• You are changing career fields.

• You have changed employers often.

• You have been absent from the job market.

2. Functional Resume

In a functional resume, skills and accomplishments are highlighted. These skills and accomplishments could have been developed through work, school, community service, etc. Job seekers’ skills and potential can be stressed and lack of experience or possible gaps in work history de-emphasized.

Good to use when:

• You want to emphasize skills not used in recent work experience.


• You want to focus on skills rather than employment history.

• You are re-entering the work force.


• You want to emphasize promotions/job growth.

• Previous job titles show responsibilities.

3. Combination Resume

This type of resume combines elements of both the chronological and functional resumes. It presents patterns of accomplishments and skills in categorical sections. It also includes a brief work history and education summary. This format is good for those who wish to change to a job in a related career field or promote their most marketable skills.

Good to use when:

• You desire to change to a job in a related career field.

• You desire to promote most marketable skills.

• You desire to acknowledge skills that are complimentary, but not necessarily required.


• You are trying to circumvent specific job requirements as outlined on job advertisements (i.e. recent experience required, etc.).


Learning Exercise:

What are the three types of resumes?

1. __________________________________

2. __________________________________

3. __________________________________

Select a partner and discuss the different types of resumes and select the best type for you. Make certain you consider these items:

• Education.

• Work experience.

• Skills.

• Accomplishments.

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________


4. The Importance Of Self-Assessment

Before you can write an effective resume, you must first be able to identify your skills and abilities as well as your special needs relating to the work environment.

Consider:

• The things you want from a job.

• Your specific interests.

• Your specific skills.

Learning Exercise:

What are ten job features that are important to you?

1. __________________________________________________________________

2. __________________________________________________________________

3. __________________________________________________________________

4. __________________________________________________________________

5. __________________________________________________________________

6. __________________________________________________________________

7. __________________________________________________________________

8. __________________________________________________________________

9. __________________________________________________________________

10. __________________________________________________________________


Now that you have your list, rank the items in order of their importance. Number 1 would be the most important; number 10 would be the least important.

Comments: ____________________________________________________________________

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Learning Exercise:

Everyone has things that interest him or her. Being aware of these interests can help you choose a job that best fits you.

What are your interests/hobbies?

1. __________________________________________________________________

2. __________________________________________________________________

3. __________________________________________________________________

4. __________________________________________________________________

5. __________________________________________________________________

Think of things you enjoy, i.e. working with people, repairing things, reading, working with numbers, public speaking etc.


Learning Exercise:

You might be surprised how many skills you have acquired from the areas listed below.

Education:

1. __________________________________________________________________

2. ___________________________________________________________________

3. __________________________________________________________________

4. __________________________________________________________________

5. __________________________________________________________________

6. __________________________________________________________________

Work:

1. __________________________________________________________________

2. __________________________________________________________________

3. __________________________________________________________________

4. __________________________________________________________________

5. __________________________________________________________________

6. __________________________________________________________________


Volunteer:

1. __________________________________________________________________

2. ___________________________________________________________________

3. __________________________________________________________________

4. __________________________________________________________________

5. __________________________________________________________________

6. __________________________________________________________________

The point of the exercise is to think about individual strengths and skills.


5. Resume Content

Contact Information:

No matter which type of resume you choose, and what skills you identify; there is some information that is crucial to writing an effective resume.

This section tells employers who you are and how to contact you.

• Begin your resume with your name by capitalizing and using bold type.

• Include street address, city, state and zip code.

• Include phone number(s). Designate “H” for home, “W” for work, and “C” for cell phone. Have professional ring tones and voice messages.

• Add an e-mail address only if it is checked regularly. Make sure it is professional, not cute or obscene.

Objective/Summary Statement:

The objective/summary statement is one of the most important parts of the resume. It informs potential employers that you are moving in a certain direction, relates to your work preference, and serves as a focal point from which to review and analyze your resume from a value added perspective for the company.

The objective/summary section is placed immediately below your Contact Information and tells the reviewer what kind of position you want. For example: “Seeking a position as an administrative assistant.” The statement should show that you know the type of work the company does and the type of position it needs to fill.


This section tells employers what you want to do. It should be:

• Brief.

• Specific.

• Consistent with skills documented.

When writing your resume:

• Use action phrases – not complete sentences.

• Highlight specific achievements.

• Identify increases in responsibility.

• Mention special work related skills.

• Identify coursework relating to the employer’s needs.

Education:

The focus of this section is what you have learned in formal educational settings. This category is very important if you have not had a great deal of work experience. The most recent educational experience is listed first. If you have a degree, list it along with the institution it is from and the date you received it.

Work Experience:

The focus of this section is what you have done. Make it specific and use “action verbs”. Employers are interested in active participation in work and related experiences.


Action Verbs

The following is a list of action verbs that are usually used in a resume. If you are writing about an activity that occurred in the past, use the simple past tense (e.g. budgeted). If the activity is occurring right now, use simple present tense (e.g. budget).

Achieved Managed Acquired Modified Addressed Motivated Analyzed Negotiated Anticipated Obtained Assembled Operated Assisted Organized Calculated Performed Changed Planned Collaborated Prevented Composed Produced Constructed Provided Coordinated Reported Created Resolved Designed Reviewed Developed Scheduled Directed Selected Established Set up Expanded Simplified Formed Solved Guided Supervised Implemented Taught Improved Tested Increased Trained Instructed Utilized Maintained Worked Independently


If using a chronological resume, begin with your most recent position and work backwards to your earliest position.

• Describe in detail the last three to five positions held. (If you have only held two positions, describe both). Summarize earlier positions, unless they are very relevant to your objective.

• Do not repeat skills that are common to several positions.

• Stress major accomplishments and responsibilities that demonstrate your competency and/or may add value to the company.

In a functional resume, use two to four sections to summarize each area of functional skill or expertise.

• Choose functional skill headings based on the skills you want to market to employers.

• Describe your skills in short phrases.

• Rank the phrases within each category and place the most important skills first.

In a combination resume:

• Choose general headings for functional skills and list experience or activities chronologically underneath.

• Describe skills and activities in short phrases.

• Emphasize skills and activities that add value to the company.


Additional Information:

Include information here that does not fit anywhere else. Remember that the employer is interested in the skills you have developed whether through volunteer or paid experience.

• Interests.

• Computer skills.

• Recent civic activities.

• Hobbies.

• Awards/Honors (the most important first).

6. Resume Guidelines

Well-designed resumes will be visually appealing and free from any errors. Employers who read individual resumes spend very little time on each resume, usually only twenty to thirty seconds. Make your resume stand out from the rest by following these requirements:

• Looks professional.

• Uses short paragraphs.

• Uses action verbs.

• Contains no errors or misspelled words.

• Uses proper punctuation.

• Uses conservative font.

• Printed on high quality paper.

• Is easy to read.

• Follows one page format.


Do’s and Don’ts:

There are certain things to remember when writing your resume. Review this list of do’s and don’ts to help avoid common problems.

Do:

• Be honest.

• Tailor your information to the specific job.

• Organize material in a logical format.

• Put strongest statement at the beginning.

• Keep sentences short.

• Use indented bullets.

• Use simple terms.

• Avoid the use of “I”.

• Have several people review your resume.

• Use simple font.

Don’t:

• Use one resume for all jobs.

• Fold your resume.

• Put resume in fancy binder or folder.

• Include pictures.

• List references on your resume (but always have a list of available references).


• Forget phone numbers.

• Include salary information.

• Use dark or brightly colored stationary.

D. COVER LETTERS

What is a cover letter? A cover letter is an introduction, a sales pitch, and a proposal for further action all in one. It gives the reader a taste of what is to come – not by simply summarizing the resume, but by highlighting the aspects of your background that will be most relevant to the reader. A cover letter also demonstrates that you can organize your thoughts and express yourself clearly and appropriately. It reflects your communication skills, and to some extent your personality.

Cover letters are typically one-page documents with four parts. They have an Opening, saying who you are and why you are writing followed by a Why Me,Why You, and Request for further action steps. These four components often amount to three or four paragraphs.

The cover letter offers you the opportunity to explain any gaps in your resume. If you have been away from the job market for an extensive period of time, you will be able to craft a response to explain why: ex: “Having spent the last five years taking care of my health challenged parent, I am now able to return to the workplace and am excited about the possible opportunity to do so.”

If you take the time to write this letter, you will find that it will be advantageous in assisting the employer in making the final selection. Should this letter be done well, it will give you an edge over other candidates who failed to take the time to complete this step.

1. Structure of a Cover Letter

When writing a cover letter, it can help to break the letter down into its various parts and concentrate on just one section at a time.


The Opening:

What does the prospective employer need? Which skills, knowledge, and experience would be an asset in the job you are targeting?

Tell employers who you are, why you are writing, and how you heard about the organization or the specific opening. Write a brief introduction of yourself with a phrase like “I am a mature adult with interest and some experience in retail management.” Simply mention the basic facts about you and your situation, choosing the ones that will be most relevant to the employer.

The “why you’re writing” part is where you mention which position you are applying for, or what your job objective is if no specific opening has been advertised. Then be sure to say how you heard about the organization or the job. You might say, “I read about the expansion of your company operations in my hometown newspaper and am interested in discussing entry-level opportunities that might be available.”

Why Me?:

What are your objectives? Are you applying for a specific job, trying to get an interview, or simply hoping to get someone to spend 10 to 15 minutes on the phone with you discussing general opportunities at the organization?

The objective of this part of the letter is to list, either in paragraph form or an actual list of bulleted points, the reasons why the reader should see you as a viable candidate. Start with a statement that provides an overview of your qualifications, then go into them more specifically, using the examples you identified before you started writing. A typical opening statement could be, “I have the following skills and accomplishments which will add value to your company.” Then briefly list them.


Why You?:

What are at least three qualities you would bring to this employer or this job that would add value to the company? If you are responding to a job listing or classified ad, then those qualities should obviously be the job requirements mentioned in the ad. If you are not applying for a specific job opening, then think of which skills, knowledge, and experience would typically be valued.

How can you match your experience to the job?

Why do you want to work for this particular company? What do you know about the company? What is it about the company’s products or services, philosophy, mission, organizational culture, and goals that relate to your own background, values and objectives?

In this section, you comment on something positive about the organization and say why you would want to work there. You might mention the organization’s reputation, sales record, size, corporate culture, management philosophy, or anything else managers take pride in. Prospective employers like to know that you have chosen them for a reason and that they are not just one of many companies you are writing. An example is, “I attended a family fun day for your company and was impressed with the company culture and caring attitude toward the employees and their families.”

Request for Further Action:

The closing paragraph is not just about thanking the reader for taking the time to read your letter or for considering you as a candidate for a job. It is also about where to go from here, about opening the door for further contact. The closing paragraph is where you suggest how to proceed with the next steps and should include a sentence saying that you will call or e-mail to follow up for a possible interview. The important thing is to end the letter in an assertive but courteous way by taking the initiative to follow up.


Once you have gotten these four sections of the letter completed, proofread to be sure the letter says what you want it to say. Check for typos, misspellings and grammatical errors. Then you are ready for “Sincerely” and your signature.

Ten Rules for Writing Cover Letters

1. Tailor the letter as much as possible to the target reader and business or industry.

2. Talk more about what you can do for the prospective employer than about what they can do for you.

3. Convey focused career goals even if you would be willing to take any job offered you.

4. Do not say anything negative about your employment situation or your life in general.

5. Do not ramble.

6. Do not make empty claims or be dishonest in any way.

7. Do not write more than one page unless the prospective employer has asked for a detailed or extended cover letter.

8. Check and recheck your letter for typos and other errors.

9. Get other people’s opinions of your letter before you send it.

10. Keep detailed, easily accessible records of your job search. Keep copies of all letters you mail, fax, or e-mail along with a log of when correspondence occurred so that you can follow-up.


SAMPLE COVER LETTER

BRUCE P. JENKINS1234 Careers Boulevard Fargo. NO 58102 Home (123) 456-7890. Mobile (908) 765-4321 E-mail address

August 15, 2007

Mr. Jack HansonVice President Recruitment: FinanceTile Booth Group813 Financial SquareFargo. ND 58102

Dear Mr. Hanson:

For the past 20+ years I have developed a highly successful career in the insurance industry. Through a series of promotions, awards and the completion of highly specialized projects, I have gained knowledge and experience particularly in the areas of managed care and workers’ compensation. I am seeking a new opportunity where I can utilize my technical expertise in the marketing of managed-care portfolios or the command of a workers’ compensation division.

As you will see, my resume does more than reconcile job titles and duties. It is focused on career highlights that demonstrate my measurable skills, abilities and qualifications. I have become a respected and sought after resource in the areas of managed care products, services and catastrophic injury cases. Workers’ compensation, due diligence and operational review. While employed at Provident Insurance Company, I succeeded in developing strong working relationships with both branch office and division personnel because of my strong communication skills and presentation style. Several colleagues and supervisors have commended me for my interpersonal and organizational skills.

I became a respected resource for difficult cases. I enjoy intensive self-study when learning new positions to ensure I am performing to the best of my ability. I also learn quickly. For example, when National Reinsurance hired me, I had little understanding of catastrophic injury claims. Through research and networking I acquired the knowledge to become a recognized expert in this area of workers’ compensation claims. Through a series of fortunate circumstances, my most recent position has afforded me the opportunity to combine my existing knowledge and my creativity to develop new products and services to greatly expand National Reinsurance. My employment thus far has been with well- established and highly regarded companies.


I take great pride in my work and my employer as demonstrated by my personal fundraising campaign for the United Way Company Walk-a-Thon. I have infectious enthusiasm that motivates others to perform well. I am excited about the possibility of a new position and am confident my experience in managed-care portfolios and workers ‘ compensation will be of benefit. I look forward to hearing from you to discuss my qualifications further.

Thank you for your time and assistance in my pursuit of a new position.

Sincerely,

Bruce P. JenkinsEnclosure6

6 Yahoo, Sample Cover Letters, 2007


RESUME CHECKLIST

Appearance:

• Is inviting and easy to read; not too much information.

• Uses appropriate font styles and font sizes (usually 12 pts).

• Uses enough white space to facilitate skimming.

• Uses appropriate formatting with adequate margins.

• Creates visual impact to emphasize key words through the use of bullets, boldface, underlining, etc. to emphasize key words.

• Printed on high quality bond paper.

• Uses letter quality printing.

Organization and Format:

• Uses professionally acceptable formatting style.

• Presents strongest qualifications first.

• Is appropriate length (1 page preferred).

Writing Style:

• Begins sentences or phrases with powerful action verbs. (Refer to page 30.)

• Uses short paragraphs (under five lines) with short sentences.

• Is not wordy.

• Is absolutely free from spelling, grammatical, and typographical errors.


Contact Information:

• Name

• Address

• Telephone numbers

Objective:

• Indicates the sort of position, title, and possible area of specialization sought.

• Uses language that is specific and employer centered, not self-centered or vague.

Education:

• Lists highest educational attainments first.

• Includes relevant training courses.

Work Experience:

• Paid and volunteer experiences that are relevant to object.

• Includes accomplishments and responsibilities.

• Includes contributions to organizations.

• Includes education and training that took place on the job.

Additional Information:

• Lists relevant leadership roles, achievements, and transferable skills.

• Describes computer skills.

• Describes relevant community service and hobbies.

References:

• Lists names, addresses, and phone numbers.

• Are available on separate sheet of paper.


NOTES:


III. PRESENTATION (INTERVIEWING)A. OVERVIEW

One key to success is to develop effective interviewing skills. Selective presentation of your background, thoughtful answers to interview questions, well-researched questions about the organization, and appropriate follow up letters contribute to successful interviews.

There is no magic to interviewing. Interviewing is a skill that is learned and improved with practice. The job interview is a strategic conversation with the purpose of helping you to land the job you want. You can strongly influence the outcome of the interview by realizing that the interview is not an objective process in which the employer offers the job to the best candidate based on merit alone. An interview is a highly subjective encounter in which the interviewer offers the job to the qualified person who is the most likeable and who does the best job in the interview.

Personality, confidence, enthusiasm, a positive outlook, and excellent interpersonal and communication skills count heavily in the success of a job interview.

Your job interview begins as soon as you walk in the door of the interviewer’s office.

We all know that the interview is one of the most challenging parts of the job search. It is a formal face-to-face situation arranged for the assessment of the qualifications of an applicant. Some of the things listed below will be covered in this section of the module:

• Personal appearance.

• Punctuality.

• Behavior.

• Possible questions that may be asked.

• Analysis of why I was not hired.


Learning Exercise:

Complete the sentence below:

“The best or worst thing about interviews is…” __________________________________________________________________ __________________________________________________________________

B. INTERVIEW STEPS

Most interviews follow similar formats. Interviews are broken down into the following categories:

• Presentation.

• Performance.

• Follow-up.

1. Preparation

Preparation is a very important step in the interview process and happens before the interview takes place. The more preparation you do, the more comfortable and confident you will be in the interview.

Prepare for an interview by doing the following:

• Learn about the company.

• Review your resume and think about how your experiences support the job requirements.

• Double-check time and location. Drive to the location ahead of time to familiarize yourself with the route and drive time.

• Prepare what you want to say. Think about your strengths and weaknesses and your long-range goals.


• Rehearse with mock interviews.

• Try on and prepare appropriate clothing.

Preparing for the Interview:

The majority of unsuccessful interviews can be traced to lack of preparation, not lack of qualifications.

• Do research – familiarize yourself with the prospective employer’s job requirements, company history, and industry. If possible, try to find out a little about the person conducting the interview.

• Clarify your objectives – be clear on your interests and career goals. Be prepared to explain why you want the job and why you believe you would be a good fit.

• Get your questions ready – develop relevant questions, some of which should be based on your research.

• Be prepared to be an active listener – paying attention to and thoroughly absorbing what the interviewer is saying can give you insight into how to tailor your “pitch” to match what the employer is looking for.

• Practice…Practice…Practice – rehearsing by yourself and role-playing with others will help you anticipate and simulate the actual interview.


PRE-INTERVIEW CHECKLIST

Before you head to an interview, be certain you have done the following:

I have dressed appropriately (the way the interviewer is likely to be dressed, just a little bit better.)

I have checked my grooming (hair, nails, teeth, breath, and so on).

I have directions to the interview.

I know the name of the person who will interview me.

I have extra copies of my resume and letters of reference.

I have a notebook or note pad and two pens.

I have researched the industry, the organization, and its competition.

I have reviewed the qualifications for the position.

I have prepared a list of intelligent questions to ask.

I have practiced answering the most common interview questions.

I have thought about my answer to the most important question: “Why should we hire you over someone else?”

I have the right attitude: optimistic, enthusiastic, and confident.7

7 Farr, Michael, Pocket Book of Job Search Data & Tips, Third Edition, Jist Publishing, 2008.


2. What The Interviewer Looks For

The interview begins as soon as you walk into the room. You must be aware of what interviewers are looking for to increase your chance of an effective interview.

Interviewers are looking for:

• General personality:

- Poised, sincere, trustworthy.

- Articulate, analytical, ambitious, initiative, and genuinely interested in the company.

• Personal appearance:

- Neat, conservative.

- Demonstrates professionalism.

• Work experience:

- Ability to talk about the importance of specific job skills formerly learned or used in terms of the new job.

- If there is no former work experience, discuss skills developed through training, etc.

• Verbal communication skills:

- Verbalize thoughts clearly.

- Listen effectively. - Be confident.


• Work skills:

- The interviewer will evaluate your skills for the job, i.e. organization, analysis, and research.

- Emphasize the skills you feel the employer is seeking and give specific examples of how those skills were developed.

• Goals/Motivation:

- Employers will assess your ability to express your short-and long-term goals in ambitious, yet realistic terms.

- Demonstrate a sincere interest in the functional area or industry and express a desire to work hard and succeed.

• Knowledge of company and/or industry:

- Research the company to be aware of its products and purpose. Do not waste interviewing time asking questions that could have been found in printed material/research.

- Ask specific questions or be able to discuss how the job relates to company goals and objectives.

3. Personal Appearance

Conservative dress should always be the goal when preparing for the interview. Professional dress will definitely influence the interviewer. “A picture is worth a thousand words” is a quote that we have heard numerous times. Your dress will speak volumes in the short time that it takes to make a great first impression.

The following are wardrobe recommendations taken from Interview Magic written by Susan Britton Whitcomb:


Dress for Women

• Suits and Shirts: Two- or three-piece matching suits give the best impression. Always opt for conservative colors, black, blue, brown, and grey.

• Dresses - Conservative colors should be selected and the length

should be no more than one inch above or below the knee.

• Hosiery – Neutral. • Shoes – A conservative height (1-2 inch). Be sure to keep safety

in mind. No platforms or 3-4 inch heels. Sandals should be simple and comfortable. NO FLIP FLOPS.

• Jewelry – Limit the amount worn and be conservative in the type of jewelry selected. No oversized items. No jewelry is better than cheap looking accessories.

• Hair - Clean, neat, professionally styled. If worn down, keep out from in front of the face.

• Makeup – Light and natural.

• Nails – Must be clean and neatly manicured.

• Scents – Light if any. A mere spritz could initiate an allergic sneezing reaction from the interviewer.

• Modesty – Make certain clothes are properly fitting to prevent embarrassing exposure.

Dress for Men

• Suits and Shirts - Select conservative colors in both suits and shirts.

• Belts – Belt should match the shoes.

• Socks – Stay with the basics – black. White socks are for athletic


wear. Socks should blend with the color of the pants.

• Shoes – We recommend black or brown leather, lace-up or slip on business shoes. No hiking boots, tennis shoes, sandals or flip flops. Ensure your shoes are clean, polished and do not have rounded heels or overly worn soles. Stay away from loafers – too casual.

• Jewelry – Conservative.

• Hair – Must be clean, neat, and professionally styled.

• Nails – Must be clean and trimmed.

• Facial care and hair - Skin must be clean and clean-shaven. If you have a beard and/or mustache, make certain that it is neatly trimmed.

• Scents – Light if any.

4. Body Language

Non-verbal communication is a very important factor in the success of a job interview. Some positive traits communicated through body language are:

• Openness:- Open hands and arms.- Relaxed but good posture.

• Confidence:- Good posture.- Eye contact.

• Cooperation:- Head tilted.- Sitting on chair edge.


Some negative traits communicated through body language are:

• Defensiveness:- Crossed arms/legs.- Pointing fingers.- Clenched fists.

• Suspicion:- Sideways glance.- Rubbing nose.

• Nervousness:- Throat clearing.- Fidgeting.

• Frustration:- Short breaths.- Running hand through hair.

• Insecurity:- Chewed pen.- Fingernail biting.- Hands in pockets.- Slouched posture.- Tapping on chair or leg.


A Note About Handshakes:

The first contact with a new business associate is usually a handshake. When you shake hands with someone, they are sending you a message. Respond appropriately.

According to career salesman J. T. Auer, handshakes fall into ten categories:

• The Flabby Handshake Some people hand you a limp, soft paw that feels like overcooked pasta. They

are pessimists. Reassure them before doing anything else.

• The Hesitant Handshake These people are unsure whether or not to extend their hand. They wait for

you to extend yours first. They want you to make the first move.

• The Squeezing Handshake They squeeze your hand like a bench vise and seem to enjoy hurting you.

Usually, they’re men who want to show strength and power. They might be covering up an inferiority complex. Meet their need with flattery.

• The “Next-to-the-Body” Handshake Favored by politicians. The arm and elbow are bent and the right hand stays

close by the side. People using this method are conservative and hesitant to take risks. Show caution.

• The Impelling Handshake Used by people who never miss an opportunity to shake hands. As soon as

they meet you, they thrust their hand forward and shake with vigor. They seem insecure. Use more insistence than usual.

• The Non-gripping Handshake Not really a handshake at all. The hand is thrust forward and the fingers do

not move. These people are saying, “I don’t want to get involved.” Approach slowly.

• The Robot The hand is offered quickly and automatically. These people are indifferent.

They might not even recognize the person they shook hands with. They are self-interested. When dealing with this type, show how what you’ve got to offer is indispensable to them.


• The Jackhammer These hand pumpers have a lot of willpower. They tend to be inflexible. Be

even more determined than they are.

• The “Prison” Handshake This person holds your hand. You only get it back when they are certain they

have your full attention. This person may be an opportunist. Emphasize what good fortune it is that you’ve met and pursue your objectives.

• The Normal Handshake This method is open and honest. It will initiate good relations. Trust your

instincts when you recognize it.

5. Why Didn’t They Hire Me?

Remember that an interview is subjective. The interviewer is observing your behavior, your communication style, and much more.

Following is a list of some reasons why people were NOT hired:

• Lack of enthusiasm.

• Sloppy, unprofessional appearance.

• Know-it-all attitude.

• Discourteous.

• Limp handshake.

• Late to interview.

• Criticized previous employer.

• Nervous and unprepared.

• Inability to express ideas clearly.

• Focused on money.

• Lack of eye contact.

• Asked no questions about the job.


6. Points to Remember

• Be natural.

• Be confident, not cocky.

• Do not exaggerate your experience.

• Be attentive.

• Do not lounge.

• Do not be a joker or make wisecracks.

• Do not dominate the conversation.

• Make sure you understand questions.

7. Managing Your Image During the Interview

You only have one opportunity to make that all-important first impression, so keep the following in mind:

• Physical presence – don’t underestimate the power of your appearance. Dress appropriately for the job you want. Be sure your grooming and hygiene are immaculate.

• If you’re early – you’re on time. If you’re on time – you’re late.

• Movements and mannerisms – maintain eye contact. Be calm. Relax – no matter how nervous you are, do not clench your fists, touch your mouth, fake a cough to think about the answer to a question, gnaw on your lip, give a tight or forced smile, swing your foot or leg, fold or cross your arms, or slouch. Use natural gestures. Avoid fidgeting, scratching or fussing with objects. Move naturally-avoid looking stiff and awkward.


• Be positive and try to make others feel comfortable. Keep in mind that you may be evaluated just as much in the waiting room as in the actual interview, so make sure you are friendly to the receptionist, office assistant, or anyone else who may greet you before and after the interview.

• Manner of speaking - make sure you can be heard. Be aware of the interviewer’s reaction to your voice. Do not mumble or drop your voice to a whisper toward the end of your sentences. Avoid singsong or monotone speeches. Avoid slang and regional expressions.

• Demeanor – convey the appropriate amount of enthusiasm, warmth and sincerity to suit the interaction with your interviewer. Be positive. Avoid negative topics. Smile. Do your best to respond in an open, direct way.

• Communication – remember to listen. Reflect before answering a difficult question. When it is your turn, ask the questions you have prepared.

• Preparation for follow-up: Get names and exact titles.

8. Common Questions

Each interview is different but there are common questions that you should be prepared to answer. If you practice answering these questions, you will appear more confident. Practice your responses but do not memorize answers.

Complete the following questions with a well thought out response:

• What can you tell me about yourself?


• What are your greatest strengths?

• Why do you want to work here?

• What does teamwork mean to you?

• What is your greatest weakness?

• Why are you the best candidate?


• How do you handle problems with people?

• What are you looking for in a job?

9. Off Limits Questions:

There are questions that present a problem for the interviewer. One wrong question could spark a discrimination lawsuit by a rejected candidate. The June 2012 issue of the Manager’s Legal Bulletin states that every question asked should somehow relate to how the interviewee is qualified to perform the job that they are applying for. The Interviewer encounters trouble when he/she asks for information that’s irrelevant to a candidate’s ability to do the job.

Asking questions related to race, color, national origin, religion, sex, age or disability is prohibited by federal and state laws. Some state laws also prohibit discrimination based on factors such as marital status or sexual orientation. Asking questions related to any of these topics is legally dangerous.

An interviewer should be careful to avoid the appearance of discrimination by not asking the following questions:

• Are you married? Divorced?• If you’re single, are you living with anyone?• How old are you?• Do you have children? If so, how many and how old are they?


• How old are you?• Do you own or rent your home?• What church do you attend?• Do you have any debts?• Do you belong to any social or political groups?• How much and what kinds of insurance do you have?• Do you suffer from an illness or disability?• Have you ever had or been treated for any of these conditions or diseases?• Have you been hospitalized? What for?• Have you ever been treated by a psychiatrist or psychologist?• Have you had a major illness recently?• How many days of work did you miss last year because of illness?• Do you have any disabilities or impairments that might affect your performance in

this job?• Are you taking any prescribed drugs?• Have you ever been treated for drug addiction or alcoholism?

Questions To Avoid Asking Female Applicants:

• Do you plan to get married?• Do you intend to start a family?• What are your day care plans?• Are you comfortable supervising men?• What would you do if your husband were transferred?• Do you think you could perform the job as well as a man?• Are you likely to take time off under the Family and Medical Leave Act?


10. Mock Interview Observer Checklist

Ground Rules:

• Give the person your attention.

• Look for strengths.

• Look for opportunities for improvement.

• Maintain respect for all individuals.

• Be courteous and professional.

Observer Checklist:

Review the following items and make notes on what you observed during the mock interview. Check the appropriate box and make notes for discussion purposes.

1. Appearance: 3. Ask Questions: Excellent Excellent Good Good Fair Fair Poor Poor Comments:_____________________ Comments:__________________ ______________________________ ___________________________ ______________________________ ___________________________

2. Body Language: 4. Areas of Improvement: Excellent Good Fair Poor Comments:_____________________ Comments:__________________ ______________________________ ___________________________ ______________________________ ___________________________


11. Questions To Ask The Interviewer

There is an opportunity in most interviews for the job seeker to ask questions.

You should always have a few questions prepared to ask the interviewer. Do not ask about salary and benefits in a first interview unless the employer brings up the topic.

Some suggested questions are:

• What is the greatest challenge of this position?

• Where does this job fit in within the organization’s activities?

• What is a typical day like for this position?

• Are there opportunities for advancement and self-improvement?

• Why is this position open?

• When do you expect to make a hiring decision?

12. Follow Up - After The Interview

If you have made a good impression to this point, you want to make sure you end on a positive note. Here are some recommendations on “follow-up”.

• End the interview with a handshake and thank the interviewer for his or her time.

• Reiterate your interest in the position and your qualifications.

• Ask if you can telephone in a few days to check the status of your application.


• Write a Follow-Up Letter within 24 hours, expressing gratitude for the meeting, reinforce your interest in the job, and recap the strongest points recommending you for the job.

• Follow-up with a phone call if you are not contacted within a week of when the interviewer indicated you would be.

C. FOLLOW UP LETTERS

Tips For Follow-Up Letter:

Follow-up letters are effective for the following:

• Asking if a position for which you interviewed or submitted a job application is still open.

• Asking interviewers for feedback explaining the reasons you were not selected for a job.

• Offering additional information not included in the interview.

• Staying in touch and reaffirming your interest in the company or job.

• Thanking an employer for a job opportunity after you have accepted it.

• Thanking an employer for a job opportunity even after you have declined it.

After the interview, you should prepare a follow-up letter to the interviewer. The purpose of the follow-up letter is to thank the person or persons who interviewed you and reaffirm your interest in employment with the company.

Your letter should be short and friendly, printed on high-quality paper, and mailed within 24 hours after the interview.


Sample Follow-Up Letter - Thank You for The Interview:

[Your Name] +[Street Address][City, ST, Zip Code][Date]

[Recipient Name][Title][Company Name][Street Name][City, ST, Zip Code]

Dear [Recipient’s Name]:

Thank you for the interview today. I appreciate your consideration of my qualifications and application for the job of logistics technician with your company. As my resume and application show, I am qualified for the job because of my training and previous experience. To work for your company would enhance my long-term goals and my employment would add to your team of loyal, dedicated employees.

I will check with you next Monday to see if you have made a decision about the position. Please contact me if you have any other questions.

Sincerely,

[Legible Handwritten Signature Here]

[Your Name Typed Here]


D. DON’T GIVE UP!

People use so much time making their resume fabulous that they downplay everything else. After the resume, the best opportunity a person has to make a good first impression is through their appearance. It is okay to express your individuality, however you do not want to be too casual. When in doubt, always err on the side of formal attire. Arriving at an interview in extremely casual attire will signal to the interviewer that you care very little about the company and the specific job for which you are interviewing.

Getting a job isn’t easy, but don’t get discouraged. Remember, someone out there needs an employee with your skills. Your job is to find that someone. The more successful you are at keeping a positive, confident attitude, the more successful the job search will be.


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ATTACHMENTS


NOTES:

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