interview with voyages to antiquity · 2015-10-08 · to hawaii and through the south pacific to...

T h e c o m p l e T e c r u i s e g u i d e fo r ag e n T s Is sue 53 l sep/oct 2015 l £5.50

h i s t o r y t o d ay

Interview withVoyages to Antiquity

dEstiNatioN FoCUsEx-UK cruises

NE W to CrUisECruise and stay

rE ViE WEmerald Star

The MOST IMPORTANT AWARDS for the business of cruise holidaysSetting standards, measuring e� ectiveness, applauding innovation and recognising excellence across the whole sector, the all new Wave Awards are open for cruise lines, travel agents, cruise advisers and destinations.

Start thinking now about how your organisation or team can participate and receive recognition for excellence at the fi rst Wave Awards.

KEY DATES

Entries open NOWEntries close October 30

The judging will run throughoutNovember with a short-list declaredby late November.

The Wave Awards will be presentedat a celebratory Awards dinner onFebruary 18, 2016 in London.

KEY INFORMATION

To learn all about the Awards, visitwww.thewaveawards.com

SPONSORSHIP

To become a sponsor, contact [email protected]

The WAVE AWARDS 2016 are sponsored by

Don’t miss out – entries close October 30

WaveAwards_210x280.indd 1 21/09/2015 19:57

Sleek, Scandinavian design; cool,

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staterooms and the first ever glass-walled

infinity pool at sea are just some of

the features that will leave your customers

open-mouthed in wonder.

• An inspiring choice of exciting

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• An average of 11 hours in port,

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• Exceptional service, cuisine and

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Call our sales team seven days a week on 020 8780 7985 or visit vikingoceancruises.co.uk.

It’s made for agents like you.

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VRC CTN_2015CruiseTradeNews_Barndoor_August2015_AW.indd 1 04/09/2015 15:33

Ne wsOcean cruise & industry 4River cruise 10

regul arsIt’s a date & new appointments 14Tools of the trade 18In pictures CMV in the Norwegian Fjords 20Q&a with Fred.Olsen’s Nathan Philpot 22land vs river Uniworld land and river itineraries 24agent fam trip review 26review Emerald Star 28at a glance Windstar Star Legend 30Industry Insight Titan’s Edwina Coppock 335 of the best Onboard themed river cruises 34

editor Jill Sayles t 07769 291608 e [email protected] news editor Jane Archer e [email protected] commercial director Dominic Lawrence-Jones t 020 8439 9721 e [email protected] sales & marketing director Peter Grant t 07483 133 932 e [email protected] sales director Chris Cummings t 07772 564 150 e [email protected] design consultant Kate Harkus e [email protected] publishing consultant Keith Ellis t 01737 812411 e [email protected] managing director Chris Pitchford t 020 8444 2554 e chris [email protected] for subscriptions t 020 8444

2554 e [email protected]

Reproduction is not permitted without the express written consent of the editor. All efforts are made to endure that factual accuracy is correct at the time of publication.

additional photography Shutterstock

p u b l i s h e d by Real Response Media, 115 Sydney Rd, London, N10 2NDAll Enquires t 020 8444 2554

sep/oct 2015 l CruIse Trade News 3

contents

with the holidays over, the kids back at school and the nights drawing in, clients will be thinking about their next summer holiday. I wonder if they’ve considered the option of cruising from a British port in order to reach sunnier climes. Factor in that they wouldn’t have to bother with airports, flight delays and baggage restrictions, and it’s a good time for agents to start suggesting they take an ex-UK cruise in this issue. The latest news and packages to help sell this option is in an ex-UK cruise feature. The theme continues

in the 3 of a kind feature on UK ports.

There will be lots of activity around the launch of NCL’s new ship - Norwegian Escape - next month (October), firing more interest in cruises and engaging new to cruise passengers. This time, our new to cruise feature focuses on Cruise and Stay, a way of allowing clients to dip their toes into cruising whilst also having the familiar

land-based holiday.

And we have some exciting news of our own here at Real Response Media. We’re gearing up for our very first The Wave Awards, taking place in London in February 2016. However, you can get involved right now by voting for your favourites. See details on page 19 and visit

thewaveawards.com.

JIll sayles

[email protected]

editor's letter

CoNTrIbuTors

Jane archer has

been writing about cruising for both trade and consumer papers for almost 20 years. She can tell you anything about both ocean and river cruising. Just don’t ask her favourite cruise line.

Karl Cushing No

stranger to cruising, having previously edited a quarterly cruise supplement, he’ll drop everything to jet off somewhere new from trekking in Peru to a wellness break in Mauritius and riding the Seven Stars train in Japan.

sara Macefield has been

a travel journalist for over 20 years, spending nearly a decade writing about the cruise industry and exploring the world’s oceans and rivers on ships and craft of all styles and sizes.

48

7fe aTuresNew to cruise Cruise and stay Sara Macefield looks at cruise and stay options for those new to cruise 38Making waves Jos dewing, Voyages of antiquity. It’s out with the old for the small ship, cultural cruise line 44destination focus ex-uK cruises Karl Cushing updates on the ex-UK cruise market 483 of a kind uK ports Taking a look at what’s on offer around the ports of Falmouth, London, and Portsmouth 54

CoMMeNTWilkinson's world 9Portside & starboard 16It’s all CLIA 57Independent voice 57Captain Greybeard 58

24

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Aeg

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FURTHER GROW TH FOR CRYSTAL

t h r e e n e w s h i p s , a yacht and a move into river cruising and air travel are just the start of a major expansion of the Crystal Cruises’ brand following its acquisition by Genting Hong Kong in May.

President and chief executive officer Edie Rodriguez said the company’s aim is to become the world’s leading luxury hospitality and lifestyle brand portfolio so clients can enjoy the Crystal experience across all their travels.

Rodriguez announced in July that the company was taking delivery of a 62-passenger yacht, Crystal Esprit, at the end of this year and was building two river cruise boats (see separate stories this page and on p11).

The company is buying a share of the Lloyd-Werft shipyard in Bremerhaven, Germany, and has signed a letter of intent for the construction of three

1,000-passenger ships for delivery starting in late 2018. They will have ice-strengthened hulls so they can cruise in polar waters, and carry inflatable zodiacs and helicopters to take passengers ashore in remote locations.

The vessels will carry 1,000 crew and all passenger accommodation will be in balcony suites. An upper deck will contain up to 48 apartments – from 600 to 4,000 square feet, available to purchase on a 35-year lease.

Also new will be Crystal Luxury Air, offering 28-night round-the-world flights on a Boeing 787 Dreamliner configured to carry just 60 people in all-first class accommodation, and 14-night journeys on a second, smaller aircraft.

Rodriguez promises the developments will not lead to early retirement for the line's existing ships, Crystal Serenity and Crystal Symphony.

Cruise Trade News l sep/oct 20154

The 62-passenger crystal esprit will be joining the crystal fleet from December. the vessel has been sailing as Megastar taurus for sister company star cruises and is currently being rebuilt to offer posh suites, modern technology and extreme features including a two-passenger submarine. It will have a marina for waterskiing, kayaking, sailing and snorkelling. starting

December 23, it will be offering island-hopping cruises around the seychelles. In summer 2016 it will be cruising the Adriatic between Venice and Dubrovnik. From $3,467 per person cruise-only for seven nights in the seychelles, including two nights in Dubai. Genting has a second similar vessel which could also become a crystal yacht in the near future.

Ocean news...and boss promises more expansion to come

CRYSTAL divES inTO THE SEYCHELLES

‘SELL LUxURY TO SUCCEEd ’agents who specialise in selling luxury travel can be sure of a successful future, according to the boss of crystal cruises.

speaking on board crystal symphony at cLIA UK & Ireland’s Luxury expo in Dover this summer, edie Rodriguez said the recent global meltdown showed luxury clients are recession-proof.

she said: “the luxury customer wants three things – exclusivity, customisation and options. Keep that in mind and it will empower you to make a lot of commission.”

she urged agents to remember that other customers have aspirations to try something more upmarket. “Ask the right questions so you can offer the right options. Do as many fam trips as possible.”

. . .EpiC vOYAGE FROm OCE AniA

iT ’s a dog’s life afTer all

ReGeNt se VeN se As oFFeRs WoRLD cRUIse

TiTaN adds Chills To 2016 Cruise broChure

oceania Cruises has launched a 180-day round-the-world cruise from Miami on the 684-passenger Insignia, pictured.

It is the fourth time the company has offered such an epic voyage for those with the time and money to spend six months away from home. Most world cruises are a maximum four months.

the voyage starts on January 6 with a panama canal transit. Insignia then sails to Hawaii and through the south pacific to Australia and New Zealand. the return journey takes in Indonesia, china, Asia, the Middle east and europe and ends in Miami on July 6.

there are 98 ports of call, with overnights in 16 ports including singapore, Yangon, Haifa, New York and Bordeaux.Benefits when booking the full trip include flights, transfers, gratuities, $1,000 credit per cabin, wifi and laundry. prices from £25,409 pp.

t e n m o r e k e n n e l s will be added to Cunard’s Queen Mary 2 during a 25-dry dock at the Blohm+Voss shipyard in Hamburg next May. To help four-legged passengers feel right at home on board, a lamp post and fire hydrant will also be installed in the dog-walking area. The ship will be fitted with 15 single rooms, and 30 more Britannia Club balcony cabins will be added.

r e g e n t s e v e n s e a s Cruises is offering its first world cruise for six years in January 2017.

The 128-night voyage, on the 490-passenger Seven Seas Navigator, departs from Miami and takes passengers through the Panama Canal and South Pacific to Australia before returning to the Florida port via Asia, the Suez Canal and the Mediterranean.

Prices start from £36,299 per person including flights, transfers, drinks, shore excursions, gratuities and wifi. Passengers booking a suite for the full world cruise will also enjoy additional perks including an upgrade to first-class air, and complimentary visa and laundry services.

The company’s return to world cruising puts it in a select club occupied by just a handful of cruise lines including Holland America, Fred Olsen and Cruise and Maritime Voyages, which is offering its first

round-the-world cruise in 2017.Cunard has three world cruises in 2017,

including one that will see Queen Victoria cruise the Amazon River as far as Manaus for the first time. The 120-night voyage departs Southampton on January 5 2017 and takes in 32 ports in 17 countries. From

£12,899 per person cruise-only.P&O Cruises has two world cruises

round-trip from Southampton in 2017 – a 104-night voyage on Aurora and a 114-night journey on Arcadia. From £10,299 per person cruise-only on Aurora.

sep/oct 2015 l Cruise Trade News

Titan Travel’s new 2016 cruise compendium features Hurtigruten’s new cruises to Antarctica on Midnatsol. the ship will be based in punta Arenas

cruises around Iceland and Greenland on ocean Diamond from £3,999 per person. prices include flights and UK and overseas transfers.

128 98World cruise nights on the seven seas Navigator

the number of port calls on oceania’s world cruise

Passengers booking a suite will also enjoy additional perks including an upgrade to first-class air

5

Cruise & Maritime Voyages’ Marco polo celebrated its 50th birthday last month with a voyage from the UK to Montreal in memory of a series of cruises it sailed between Leningrad (now st petersburg) and the canadian city in the 1960s when it was called Aleksandr pushkin. New for 2016, the ship will be doing the rounds of regional UK ports for cMV, with sailings to the fjords and around Britain from ports including Bristol, Hull, Leith and Newcastle.

STiLL GOinG STROnG

in chile, so passengers will get to cruise the chilean fjords on their way to and from the White continent. From £5,399 for 18 nights. the new brochure also includes 14-night

WinTER in THE mEd FOR minERvAswan hellenic is shunning warmer climes in 2016/17 and instead keeping Minerva in the Mediterranean over winter.

the ship will be sailing a series of 13 to 15-day cruises in the eastern Mediterranean and Adriatic in November and December before heading to the canary Islands, cape Verde and Madeira in early 2017.

Itineraries include a 13-day voyage through Greece and turkey departing November 15 2016 that visits pella, where Alexander the Great was born, and stays overnight in both Istanbul and Kusadasi, the gateway to ephesus.

A 14-day christmas and New Year cruise departing December 21 2016 visits Valencia and civitavecchia, the port for Rome, and includes a maiden call at tarragona in spain. New Year will be celebrated in Barcelona. From £2,295 per person including flights, transfers and shore excursions.

Voyages to antiquity is offering three safari cruises in south Africa for the first time in winter 2016-17.

Aegean odyssey will be cruising from Malaga to cape town for 31 months from November 31 along the west coast of Africa. It is followed by two safari cruises round-trip from cape town, and a third from the cape along the coast of south Africa to colombo in sri Lanka.

each will offer included excursions to Addo elephant park, Hluhluwe Game Reserve, and the st Lucia Wetlands to see hippos, crocodiles and bird life.

there are also optional tours to private game reserves and the chance to stay at thanda tented camp for an extra £450 per person during an overnight at Richards Bay.

prices start from £2,995 per person for 14 days departing January 4 including flights, transfers, six excursions, wine with dinner and gratuities.

Meet Voyages to Antiquity’s new managing director Jos Dewing, p44.

v TA GOES On SAFARi

A pERFECT STORm On BOARd HARmOnYr oya l c a r i b b e a n i n t e r n at i o n a l ’ s Harmony of the Seas will feature the longest slide at sea when it launches next May.

The Ultimate Abyss, a dry slide, spirals 100 feet from the top of the Aquatheatre to the Boardwalk neighbourhood below and is one of several new features on the Oasis-class vessel, which joins siblings Oasis of the Seas and Allure of the Seas as one of the world’s largest cruise ships.

The vessel will also be home to Royal Caribbean’s first water slides - Supercell, Typhoon and Cyclone, which together have been dubbed the Perfect Storm – and Splashaway Bay, a children’s’ aquapark with water cannons, mini slides and a giant

bucket that dumps water on unsuspecting people below.

Harmony of the Seas will also have several features that debuted on Royal Caribbean’s Quantum-class ships including a Bionic Bar with robot bartenders, inside cabins with virtual balconies, wristbands in place of key cards to open cabin doors and sign for drinks, and super-fast internet.

The ship is spending its maiden season sailing seven-night cruises in the Mediterranean round-trip from Barcelona with prices from £1,450 per person cruise-only departing May 29. It moves to Fort Lauderdale in October for a winter season of seven-night Eastern and Western Caribbean cruises.


£2,295 3 the price of swan Hellenic’s christmas and NY cruise

the number of safari cruises offered by Voyages to Antiquity

ocean news

HERE ’S OnE WE pREpAREd E ARLiER . . .

MsC druMs uP suPPorT

sAGA ADDs cRUIses AND WINe WItH Me ALs

fincantieri chief executive officer Giuseppe Bono presents silversea chairman Manfredi Lefebvre d’ovidio with a cut-out-and-keep silver Muse during a ceremony to mark the first steel cutting for the new ship. the vessel will hold 596 passengers and is due to enter service in spring 2017.

w h o s ay s m s c Cruises never goes the extra mile for your clients? Musicians from the British Imperial Marching Band set a new Guinness World Record for the fastest one-mile march by a marching band (14 minutes, 26 seconds to complete a circuit around MSC Splendida’s pool deck) to help promote the company’s new double upgrade offer. It runs to the end of November and means customers booking an inside cabin will be upgraded to a balcony. It means they can snap up a week in the Mediterranean in a balcony cabin in December 2016 from £499 per person including flights and transfers.

ov e r - 50s s p e c i a l i s t Saga Cruises has launched a 2016-17 brochure of no-fly cruises on Saga Sapphire and Saga Pearl II featuring nine new itineraries to destinations as varied as the Canary Islands, Caribbean and Adriatic.

The programme also includes free wine with lunch and dinner with all cruises. Prices already include gratuities, travel insurance and wifi, and also private return UK transfers for clients living within 75 miles of the departure port.

The new cruises include a 66-night voyage to Central America round-trip from Southampton departing January 11 2017, that visits Costa Rica, El Salvador, Mexico, Guatemala and Nicaragua. The itinerary includes two Panama Canal transits and an overnight stay in Havana, Cuba. From £7,599 per person cruise-only.

A 26-night Springtime in the Adriatic cruise round-trip from Southampton departing March 18 2017 spends a day in

Venice and visits Dubrovnik, Rijeka, Zadar and Hvar in Croatia. From £3,399 per person cruise-only.

The programme also includes two new taster cruises from Dover. A four-night Gallic Getaway to France departing June 14 2016 costs from £549 per person. A five-night Taste of the Continent visiting Holland, Belgium and Germany departs June 18 2016 and costs from £649 per person.


holland america line’s new ship Koningsdam will feature a Music Walk where passengers can dip in and out of a wide genre of live sounds from classical in Lincoln center stage to hits in Billboard onboard. the Music Walk also includes the Queen’s Room, which is transformed into BB King’s Blues club (pictured) six nights a week. Koningsdam launches next April and will spend its maiden season in Northern europe. prices from £848 per person cruise-only for a seven-night Norwegian fjords cruise from Amsterdam departing May 22 2016.

£49.99 66 the price of costa’s Aspirante comandante package

the amount of nights on saga’s voyage to central America

LOvE mUSiC ? WALK THiS WAY

7

ocean news

Children sailing on costa Diadema and costa Fascinosa can now sign up to be captain for a day. they’ll get a captain’s uniform to wear, learn nautical terms, how to navigate and send messages with signal flags. prices start from €49.99 for the Aspirante comandante package, and €124.99 for the comandante superiore package.

COSTA KidS TAKE THE HELm

Enriching cultural experiences aboard small ship MinervaAward-winning discovery cruises in the company of expertsOur inspiring itineraries not only introduce you to a host of fascinating destinations – they also help you delve into the cultural quirks and intriguing stories that make each port of call unique.

Joining you on your cruise will be a maximum of 350 like-minded passengers who share your thirst for knowledge, along with carefully selected, renowned Guest Speakers. Engaging, approachable and passionate, their expert talks bring each destination to life, uncovering layers of intriguing history and transforming your voyage into a truly enriching journey. Join us and you will discover a cruise experience that has set Swan Hellenic apart for more than 60 years, and that continues to set the benchmark for those with a mind to travel.

For more information or marketing support contact trade sales on

01858 588 406 or [email protected]

WORLD- CLASS GUEST

SPEAKERSUNIQUE PORTS

OF CALLINCLUSIVE

SHORE EXCURSIONS

COUNTRY HOUSE STYLE

HOSTED BRIDGE

PROGRAMME

BEST NICHE CRUISE LINE

SMALL SHIP DISCOVERY CRUISING

CRAFTED BY US, TAILORED BY YOU

Flights & overseas transfers

Onboard gratuities & service charges

All meals, entertainment, workshops & a range of daily activities

Lively talks by Guest Speakers

A L L F A R E S I N C L U D E

Cruise with Voyages of Discovery to discover the world your way. On board our comfortable small ship Voyager there’s a friendly atmosphere, with just 540 passengers joining you. All meals, our award-winning Guest Speaker programme, flights and transfers are included. And we offer an exciting programme of optional shore excursions so you can tailor-make your perfect holiday.

3

DEPARTS CRUISE DAYS

NOV 24 2015

SOUTH AMERICA’S WILD COASTBARBADOS | TOBAGO | SURINAME | FRENCH GUIANA | GUYANA

TRINIDAD | VENEZUELA | GRENADA13

JAN 3 2016

RHYTHMS OF THE CARIBBEAN & CUBAJAMAICA | TURKS & CAICOS | DOMINICAN REPUBLIC | BAHAMAS

CUBA | MEXICO15

12 MAR 2016

SOUTH AMERICAN EXPLORATIONCOLOMBIA | PANAMA | ECUADOR | PERU

17

LIVELY TALKS FROM GUEST

SPEAKERS

ALL TIPS & TAXES

INCLUDED

FLIGHTS & TRANSFERS

INCLUDED IN YOUR FARE

OPTIONAL SHORE

EXCURSIONS

GREAT ACTIVITIES &

ENTERTAINMENT

MB_15_1590_NI Travel News Advert 210x280_v2.indd 1 22/09/2015 09:19

i write this latest column on the verge of one of the most exciting times I’ve ever had at Norwegian cruise Line. the season of Norwegian has arrived.

this edition, my column will reveal how you can benefit, using this special period to both enhance your own knowledge whilst also strengthening relationships with your customers, and hopefully boosting your sales as a result.

During september and october we’ll be offering trade partners a unique opportunity to engage with us in the next generation of our try Before you Buy initiative.

Under partners First there will be 10 dates to come on board our ships as they visit regional ports across the UK; whether that be Norwegian star during her British Isles itinerary, Norwegian epic on her return from dry dock, or Norwegian escape as part of her inaugural celebrations.

But it’s not all about familiarising just yourself with our fleet. try Before you Buy gives you the opportunity to introduce your customers to cruising with Norwegian before booking a cruise with us. since the inception of the initiative at the launch of Norwegian Getaway in 2014, it has become clear that offering your customers the chance to experience a brand and a product before booking is the most effective sales tool that you have at your fingertips. It only takes a small taste of an amazing holiday to throw any misconceptions about cruise out the window – and this is precisely what we need to do to get those new to cruise customers booking.

opportunities exist on all 10 dates between september 27 and october 28 2015, and in 10 locations including portland, Falmouth, cork, Dublin, Belfast, Inverness, edinburgh, Dover, and southampton. With so many personal experiences available, now really is the time to take advantage and get ahead just before the all-important Wave period begins.

check out seasonofnorwegian.ncl.eu for more information and I look forward to welcoming you and your customers on board very soon.

NiCk wilkiNsoNdirector business development, Norwegian Cruise Line

WiLKinSOn'S WoRLDNoRWeGIAN Goes BAcK to AsIA n o r w e g i a n c r u i s e l i n e s is returning to Asia and Australia for the first time in 15 years in 2016-17 with a short season of voyages on the 2,348-passenger Norwegian Star.

The vessel will leave Europe in November 2016, and sails to the United Arab Emirates, Oman, India and Sri Lanka before arriving in Singapore, from where it is operating three cruises to and from Hong Kong.

Prices start from £829 per person cruise-only for an 11-night voyage from Singapore to Hong Kong departing December 11 2016.

From Hong Kong there is a 21-day cruise to Sydney and a 12-night voyage to Auckland, after which Norwegian Star returns to Singapore via Sydney and Indonesia. An 18-night cruise takes it back to the Middle East.

Norwegian is also swapping ships around in the Mediterranean in winter 2016/17, with Norwegian Spirit staying in Europe year-round in place of Norwegian Epic.

Spirit will be sailing seven, 10 and 11-night voyages between Barcelona, Venice and Istanbul from November 2016 and May 2017. From £549 per person for a 10-night cruise from Barcelona departing January 6 2017.

Norwegian Epic returns to the US for three seven-night Eastern and Western Caribbean round-trips from Port Canaveral.

2,348 210 the passenger capacity on Norwegian star

the passenger capacity on Haimark

ocean news

all My owN workMarine wildlife artist Guy Harvey and Norwegian cruise Line president and chief operating officer Andy stuart pose in front of Norwegian escape’s newly-painted hull in the Meyer Werft shipyard in papenburg, Germany. the fishy theme was chosen because the ship will be sailing the caribbean from Miami starting November, after making a pit-stop in the UK to give agents and consumers a chance to see new features.

HAimARK jOinS US R ACE haimark line is the latest Us line to be granted a license to visit cuba following the thawing of relations between Havana and Washington.

starting February 11 next year, it will offer nine-night cruises on the 210-passenger saint Laurent round-trip from Miami that circumnavigate the island.

Under the terms of the licence, Haimark, which is sold in the UK by perl River cruises, has to offer a cultural exchange itinerary that encourages passengers to interact with cubans.

Highlights include tours of Havana, cienfuegos, trinidad and santiago de cuba, and a day trip to Viñales Valley outside the capital to visit a family-run tobacco farm. there’s also a chance to learn about honey production in Maria La Gorda.

sep/oct 2015 l Cruise Trade News 9

With Try Before you Buy, your customers can experience cruising with Norwegian before booking

CHILD’S PL AY WITH UNIWORLD

u n i w o r l d r i v e r c r u i s e s has more than trebled its tally of multi-generational river cruises next year to cope with growing interest from families.

In all there are 17 departures in 2016, up from just five this year, on a range of itineraries on the Rhine, Danube, Seine and Po in Italy.

Only four coincide with UK school holidays but that is more than this year, and means there is more choice for parents or grandparents who want to introduce

youngsters to river cruising.The departures are on the Seine on July

31, the Rhine on July 24 and the Danube and Grand Europe Discovery cruise departing July 29.

While there are no play areas for children on Uniworld craft, there will be child-friendly activities during the multi-generational sailings including pastry-making and language classes, and tours with the captain or hotel manager.

Suggested child-friendly tours include

a visit to see the Lipizzaner stallions in Vienna, learning to make that city’s famous sachertorte chocolate cake, a culinary treasure hunt in Heidelberg and rafting on the River Ilz in Germany. Families can also borrow their ship’s pedal bikes free of charge and explore local areas alone.

Prices start from £2,719 per person cruise-only for eight days on the Seine in July sailing round-trip from Paris. Children aged 4-11 pay 50%.


River news

...company to treble multi-generational cruises next year

Free drinks For e arly-birdsThe river Cruise Line is offering free excursion or drinks packages on a selection of 2016 cruises booked by september 30.

the company has also frozen next year’s prices at 2015 levels for a limited

time and has axed single supplements on selected 2016 cruises on serenity.

New 2016 itineraries include two 10-day voyages from Koblenz to strasbourg and back departing June 5 and september 20 on the Lady Anne from

£949 including coach and ferry travel. A new one-week spring-time cruise

around Holland and Belgium round-trip from Amsterdam departing April 8 on serenity costs from £899 including rail travel from st pancras in London.

Top-To -Toe refurb for ama zoN duoaq u a e x p e d i t i o n s h a s refurbished its two Amazon river cruise boats to meet client demand for a more luxurious experience.

All the accommodation on both the 24-passenger Aqua Amazon and 32-passenger Aria Amazon has new floors, furniture and amenities, and the ensuite bathrooms have been completely redesigned.

The lounge, bar and dining rooms have been refreshed.

Both vessels now carry a fleet of all-terrain bikes and have new 10-seater skiffs for jungle excursions.

Aqua Amazon and Aria Amazon operate three, four and seven-night cruises round-trip from Iquitos that include fishing trips, skiff rides and walks in the rainforest.


2 6 the number of Aqua Amazon river cruise boats

the number of nights on the seine with saga

Chateau La malmaison, where Napoleon Bonaparte and empress Joséphine lived, and a night-time cruise through paris are among highlights of a no-fly cruise on the River seine offered by saga next May. the six-night trip is on the 50-passenger river boat Anacoluthe, sailing round-trip from paris, and also includes a visit to Monet’s Garden in Giverny. From £1,449 per person on May 21 2016 with return travel on eurostar from st pancras or ebbsfleet, five excursions, and wine with lunch and dinner.

NIgHTS ON THe SeINe WITH SAgA

11

We WiLL Be tHe Best oN tHe RiveRs, voWs cRystAL c ry s ta l c r u i s e s ’ n e w river craft will have larger suites and a higher space ratio than any other vessels sailing the world’s waterways, president and chief executive officer Edie Rodriguez promised.

The new river boats will have a 'yacht-like' design and hold just 140 passengers in 70 suites.

Bremerhaven, Germany, and enter service in late March 2017.

Rodriguez said the venture into river cruising comes in reaction to requests from past passengers who want to emulate the luxury experience they enjoy on Crystal’s ocean-going ships on a river cruise.

Suites will measure 250 square feet, and there will also be two 500 square foot Penthouse Suites on each vessel. The Palm Court lounge will have a dance floor and glass-domed roof, and there will be a ‘well-appointed’ fitness centre and spa.

Itineraries and fares will not be announced until the beginning of December, but Rodriguez promised they would avoid traditional routes and busy ports. She said they will also include plenty of daylight cruising so passengers do not miss the scenery.

There will be overnights in selected ports, with included excursions to Michelin-starred restaurants, as well as local eateries and entertainment.

The company is initially building two river boats, which Rodriguez said will have a ‘yacht-like’ design and hold just 140 passengers in 70 suites. The vessels will be built at the Lloyd Werft shipyard in

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Why book with us?

• Which? recommended provider for the past four years, beating all other river cruise lines

• One of Europe’s most modern fl eets – seven fi ve-star and three four star superior vessels

• More people would travel with us than any of our competitors*

To book or for more informationCall: 01283 744370Visit: www.rivieratravel.co.uk/agents

*Source - Independent research in Autumn 2014 by PricewaterhouseCoopers

Experience truly unique cruises with perfectly balanced itineraries, all escorted by an experienced cruise director.

• The industry’s fi nest tour managers*

• A choice of twelve stunning cruises

• Exceptional cuisine with full board throughout

• All excursions included, often to UNSECO world heritage sites

Tour Extensions now available on selected dates and itineraries in 2016

AMADAR A MAKes MeKoNG DeBut FoR AMAWAteRWAysa m awat e r way s h a s d o u b l e d capacity on the Tonle and Mekong Rivers in Southeast Asia with the launch of the new 124-passenger AmaDara.

The vessel entered service in August and is now sailing seven-night cruises between Siem Reap in Cambodia and Ho Chi Minh City in Vietnam.

AmaWaterways sells the downstream voyage on both AmaDara and sister vessel AmaLotus, while Australia’s APT, which owns a share of AmaWaterways, sells the opposite direction.

That changes next August when AmaWaterways takes exclusive use of AmaDara and APT switches to AmaLotus only.

The itinerary includes two nights in Phnom Penh, as well as visits to floating villages and markets, and a former Viet Cong hideout from the war with the US. Passengers also have the opportunity to ride on an ox cart and trishaw.

Speaking on board the AmaDara, AmaWaterways president and owner Rudi Schreiner said the vessel is the largest ship on the Mekong at 302 feet long.

“People choose this cruise for the destination, but they can still enjoy a nice home when they are travelling. The bigger ship creates the same atmosphere on board as on our Europe fleet and means we can offer more choices.”

As well as a lounge and dining room, AmaDara has a speciality restaurant, three massage rooms and a large sun deck with

a small pool. Suites measure between 226 square feet and 452 square feet and have split balconies so there is space to sit inside or out.

Unlike on AmaLotus, the cabins are at the rear half of the vessel, as is the norm in Europe, with public rooms at the front.


302 £1,329 the length in feet of the AmaDara

For a 10-night Burgundy cruise with vantage

The itinerary includes two nights in Phnom Penh, as well as visits to floating villages and markets.

amawaterways’ co-founders Rudi schreiner and Kristin Karst line up with cruise planners chief executive officer Michelle Fee, godmother of new ship Amaserena, which was christened in vilshofen, Germany, in August. the vessel is the first in the AmaWaterways’ fleet to offer connecting cabins to attract families and groups of friends. Joining the celebrations are vilshofen mayor Florian Gams and second county commisisoner Rainmund Kneidinger.

AmASeReNA ge TS A NAme

13

river news

The american Queen steamboat company has extended the season on the columbia and snake Rivers in America’s pacific Northwest to meet soaring demand for its cruises.

two extra sailings will depart on November 15 and 22 this year, while a couple of departures have been added from mid-March 2016, starting the season two weeks earlier than usual.

the one-week cruises, sold in the uK by cambridge-based Light Blue travel, are on the 223-passenger American empress.

RIVeR DemAND


vANtAGe L AuNcHes to uK MARKeta m e r i c a n - b a s e d va n tag e Deluxe World Travel has started selling its river cruises to the UK market. The line, which is direct sell only in its homeland, has appointed small ship and yacht cruise specialist Seafarer as UK general sales agent and will also be working through selected independent travel agents.

The initial launch will focus on Europe, followed by cruises in India and South East Asia. The company owns a fleet of six European vessels, carrying 78 to 176 passengers, with another being launched in spring 2016. Destinations include the waterways of France as well as the popular Rhine, Main and Danube.

With an emphasis on high quality, leisurely travel for discerning clients, fares include all meals, daily excursions, culture-rich onboard lectures and wine, beer and soft drinks with dinner. Cruises can be booked as cruise only or flight inclusive packages, with rail and cruise options also available on selected sailings. Several

itineraries take 10 days to cover the same route that other lines sail in 7, and a typical lead in price is £1,329 for a 10-night Burgundy cruise, excluding flights.

Vantage’s chief marketing officer, Scott Moore, said: “We are very pleased to be

launching our river cruises to the UK market. Working with our partner Seafarer and through travel agents will bring our products to a much wider audience.”

The line will also allocate space for agents on future sailings.

Visit seafarercruises.com

£1,329 the cost of a vantage Deluxe World travel 10-night Burgundy cruise

Destinations include the waterways of France as well as the popular Rhine, Main and Danube.

NeW APPOINTmeNTSRegent seven seas cruises has announced the appointment of duncan Croucher as southern regional sales manager. sarah brooks, is moving to a newly

created role as key account manager. the line’s business development executive, Caroline moody, will return this month in a newly created part-time job-share role, working with anna salter.

carnival uK ceo, david Noyes has announced a commercial restructure for p&o cruises and cunard Line. As part of the restructure, sales & distribution

director, Chris Truscott will be leaving the business. Paul Ludlow has been appointed senior vice-president, sales & marketing for p&o cruises as well as sales support on guest insight and digital teams for both brands. the restructure will also include a similar svp sales & marketing role for cunard, working alongside rick meadows, president, cunard, North America.

celebrity cruises has appointed sarah Harraghy as commercial sales director, uK and ireland, reporting to uK and ireland managing director Jo rzymowska. the

appointment follows the departure of Nicki Tempest-mitchell.

Following the recent commercial restructure at carnival uK, Tony roberts has been appointed vice president for princess cruises, uK & europe.

IT'S A DATe

september 23CLia digital marketing masterclasseducational aimed at cruise lines and travel agentsMelt Content Limited, Great Guildford Business Square, London

october 8CLia river Cruise showcasetravel agent training and networking opportunityManchester United Football Club, Old Trafford

october 28 Norwegian escape inauguraluK debut of Norwegian escape, Norwegian cruise Line’s largest ship to dateSouthampton

november 22-23CLia river Cruise Conventiontwo-day networking event with conference sessions and multiple ship visitsAmsterdam Cruise Port/Mövenpick Hotel Amsterdam City Centre

river news

Tauck has a new 10-day cruise-and-stay holiday next year that combines two nights in Bern with a seven-night Rhine river cruise. in Bern, clients can either join an included excursion to the Jungfraujoch, 11,371 feet above sea level, in the swiss Alps or have a day sightseeing in Bern. they’ll also spend a morning in Lucerne during the transfer to Basel, where they embark their river cruise and sail to Amsterdam (itinerary also operates in reverse). From £3,287 per person.

NeW HeIgHTS fOR TAUCk

AWARDS

WINNER

VOYAGES TO ANTIQUITYBEST FOR ADVENTURE

REQUEST YOUR COMPLIMENTARY 2016

MEDITERRANEAN BROCHURE

VOYAGESTOANTIQUITY.COM

01865 410105

DISCOVER HIDDEN DEPTHS TO FAVOURITE DESTINATIONSSMALL-SHIP CRUISING FOR CURIOUS MINDS

If your clients’ idea of a holiday is to discover the charms of the Mediterranean, then our small-ship cruises are the perfect choice. In Venice, Voyages to Antiquity o� er an exclusive, private evening visit to St Mark’s Basilica with special lighting illuminating the spectacular mosaics. � is is just one example of our special events across the Mediterranean; we also provide guided shore excursions and an on-board lecture programme. So our guests can truly discover hidden depths to their favourite destinations.

Grand Canal, Venice

ABTA No.Y2206

ABTA No.Y2206

ABTA No.Y2206

VTA_Ad_Grand_Canal_120x280_Final_0915.indd 1 09/09/2015 09:49

starboard with.. .portside with.. .

James Cole managing director, cruise

division, World Travel Holdings

priti mehtahead of sales, UK &

Ireland, Oceania Cruises

Cruise trade News l sep/oct 201516

Having worked in the cruise industry for more than 16 years the one thing that has been a consistent observation of mine is how crucial it is that retailers and tour operators of

cruise holidays put the right customer on the right cruise, otherwise the longer term implications can be disastrous.

There is so much choice and variety of product these days that there is no excuse not to find the right cruise for the customer.

I remember being introduced to some new friends several years ago who were very excited to tell me that they had just booked their very first cruise and that they couldn’t wait to get on board. I asked them what type of holiday they usually booked and they revealed that they usually go on sailing holidays, hire a villa or book 5-star hotels. When they told me they were going on a 3 Star all-inclusive cruise, I had little option but to nod, smile and wish them well. Unfortunately they did not enjoy the experience and I have struggled to convince them to cruise since.

Had the retailer who sold them the cruise done their research and found out some basic information about what my new friends like to do on holiday and where they have holidayed previously, then I am sure that a more suitable cruise line would have been recommended. They would undoubtedly have had a fantastic time, have cruised again and told their other like-minded cruise virgin friends how good cruising really is.

It’s easy to fall into the trap of a customer calling, saying that they want to book a specific cruise and then just booking it for them. Don’t do it! Get to know the customer, build a relationship and find out what would suit them best, give them the alternative suggestion and then get them booked. My guess is that this approach will lead to higher than average conversion levels, more repeat customers and more profit too.

With the announcement of more new tonnage, ocean cruise lines venturing in to the world of river and air, and the cruise sector set to

continue growing at a rapid pace, the value of choice has never been more relevant - or important.

the cruise industry has undergone an incredible evolution over the last 10 years with every ship launch setting new standards of inspired innovation and technology; luxury and comfort; food and beverages; service and experiences … the list goes on. New destinations are being explored as river and expedition cruising expands, adding to guests’ experiences and choice of brand.

More cruise lines are offering upgrade packages to include gratuities, drinks, excursions and internet. even the traditional all-inclusive cruise lines are looking at more creative ways to further enhance experiences and offer additional value.

So how does the customer choose? For them there will be a key deciding factor – for example, the itinerary, the date, whether they can cruise from/to the UK, the size of the accommodation, cuisine, activities for the children or perhaps no activities for children!

the customer is faced with so many decisions, it becomes our responsibility to guide them to ensure all their needs, wants and expectations are met. there is a product and ship for everyone, it’s just about asking the right questions.

onboard experiences vary between all brands, even those who are part of the same family. During the day guests can choose to relax with a book, learn to paint or brush up on photography skills, even learn to cook, become an expert mixologist or improve their language skills.

All of this and so much more, in addition to the plethora of ever more adventurous shore excursions. Formal to casual dining, set dining times to open seating, grand dining rooms to intimate speciality restaurants. Later in the evening they can choose from understated shows to full-scale productions, have a flutter in the casino or a quiet nightcap.

this is our wonderful world on the ocean waves: the freedom of choice to do as much, or as little as you wish but always having the option to try something new. No two days ever need be the same... unless you want them to of course!

Comment

"Get to know the customer, build a relationship and find out what would suit them best."

The value of choice and offering clients the right cruise

15 NIGHTS FROM

£2,549per person

ALL INCLUSIVEALL INCLUSIVE##

including optional travel insuranceor a discount of £53 if not required§

Canary Island MedleyDeparting January 10, 2016 aboard Saga Sapphire

Calling at… Southampton, England • Funchal, Madeira • Santa Cruz, La Palma • San Sebastian, La Gomera • Santa Cruz, Tenerife • Las Palmas, Gran Canaria • Arrecife, Lanzarote • Agadir, Morocco • Lisbon, Portugal • Southampton, England. Cruise code: SA292Cruise code: SA292.

to theALL INCLUSIVE#

sail

Call our dedicated Trade Sales TeamFREE on 0800 074 8021

Aboard Saga Sapphire, your customers will enjoy all the advantages enjoy all the advantages of classic, small-ship cruising. This elegant ship boasts surprisingly spacious cabins, stylish public rooms, welcoming bars and superb restaurants – the perfect way to discover the sunny Canaries this winter!

CanariesIncluding all this in the price…price… Return chauffeur service to the port up to 250 miles each way†

or free car parking Selected drinks# including beers, wines, spirits & cocktails

All meals & entertainment, All meals & entertainment, plus speciality dining

All on-board gratuities All on-board gratuities 24-hour room service Daily afternoon tea Free Wi-Fi Optional travel insurance & additional cancellation rights§

...and even more!and even more!

AWARDS

2015

WINNER

BEST VALUE FOR MONEY CRUISE LINE

SAGA CRUISES SAGA CRUISESBEST VALUE FOR

MONEY CRUISE LINE

Saga Holidays is a trading name of Acromas Holidays Ltd (registration no. 2174052) and Saga Shipping is a trading name of Acromas Shipping Ltd (registration no. 3267858). Both companies are subsidiaries of Acromas Travel Ltd (registration no. 00720588). All three companies are registered in England and Wales. Registered Office: Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE. With respect to general insurance products sold in the UK, Acromas Holidays Ltd is an appointed representative of Saga Services Limited, registered in England and Wales (company number 732602), which is authorised and regulated by the Financial Conduct Authority. Saga’s holidays and cruises are exclusively for customers aged 50+; a travelling companion may be aged 40+. Fare quoted is per person based

on two people sharing the lowest available Inside cabin, correct at time of going to print and subject to availability and change. §There is a discount available of £53 for Canary Island Medley if you do not need Saga’s optional insurance and additional cancellation rights. †Private return chauffeur service included up to 75 miles each way, or a shared chauffeur service from 76-250 miles. #All inclusive includes selected wines at lunch and dinner, Saga house-branded spirits, cocktails containing house-branded spirits, draught beer and lager, non-alcoholic cocktails, all mixers and soft drinks. This is not a brochure. Terms and conditions apply. NHA-CC2158


TOOLS OF THE TR ADE

Agents from around the world celebrated Crystal Cruises’ 25th anniversary last month during a Baltic cruise on board crystal symphony. each agent had sold more than $500,000 of crystal cruises during 2014. they were treated to a champagne reception, a musical evening and a private tour of the Hermitage in st petersburg and given insights into crystal’s development plans from company president edie Rodriguez and chief operating officer thomas Mazloum. A group of 25 agents, including Matthew and edwina Lonsdale of Mundy cruising and the cruise portfolio (crystal’s GsA for the UK) were presented with bottles of 25-year-old vintage Louis Roederer cristal champagne. pictured (from left): edie Rodriguez, edwina Lonsdale, Matthew Lonsdale, carmen Roig, senior vice-president of marketing and sales; philip ordever, vice-president, international sales and marketing.

training & incentives

Here we reveal the latest cruise training opportunities, incentives and fam trips offers

Voyages To aNTiquiT y l auNChes oNliNe Tr aiNiNg Voyages to Antiquity has launched an online training and communication platform at vtaexpert.com.

Agents can register to get first-hand information about the travel experience offered by the small-ship company and the tools to help travel partners identify and sell their cruises.

The training comprises a quiz complemented by video and images. Once agents have completed the training, they become Luminary agents and have access to exclusive offers, notice of new programmes, special commissions, and a personalised certificate.

Agents can nominate themselves, a member of the team, or someone from another company in the UK to win the Best Cruise Consultant category in The Wave Awards 2016. The first Wave Awards will recognise the best in the business of cruise holidays and are open for cruise lines, travel agents, cruise advisers and destinations. Entries close on October 30 and the judging will run throughout November with a short-list declared by late November. The awards ceremony will take place on February 18 2016 in London.

Visit thewaveawards.com

Tr aiNiNg e VeNTs wiTh rssCRegents seven seas is offering training modules with cLIA that give an introduction to the cruise line and its upcoming ship, seven seas explorer. the company is also planning a series of training events in the autumn where agents can learn more about the Regent experience, seven seas explorer and how to sell more of the cruise line’s business. these will be as follows:

october 8, 6pm-8.30pm, Glenbervie House Hotel, Scotland october 14, 6pm-8.30pm, Rudding park Hotel, Harrogate

october 15, 6pm-8.30pm, the Mere Golf & spa resort, Knutsford october 21, 6pm-8.30pm, the priest House Hotel, castle Donnington

october 22, 6pm-8.30pm, Hampton Manor, solihulAgents interested in joining an event should email

[email protected]

CrysTal offers sales Tools resourCesCrystal Cruises has unveiled a collection of sales tools for travel agents. They include marketing and sales materials, Crystal Yacht Cruises flyers, general information on Crystal Esprit, plus images. The resources are available from the UK marketing team by emailing [email protected]. There’s also access to the company’s online training, customised point of sale, roadshow events, tailor-made direct mail and other marketing solutions at discovercrystal.co.uk. The sales team can also be contacted on 020 7399 7602.

wiN The CrowN of BesT Cruise CoNsulTaNT

Viking cruises recently took a group of agents on a fam trip to china. the trip was on board the imperial Jewels of China Viking river Cruise on the Viking emerald. elements of the trip included an excursion to the Great Wall of china, the ancient capital of Xi’an and a trip to a local school, supported by Viking, in Jingzhou. pictured from left to right are: Heather Loyd, Viking cruises; Rachael Howes-tonks, cruise.co.uk; Joanne smithies, Blue Water Holidays; Bianca Le Quesne, Viking cruises; Rebecca Hendry, Iglu.

wiN ViP TiCkeTs To see dyNamo wiTh msC

CeleBriT y Cruises offers miami iNCeNTiVe Any agent who sells a 2016 celebrity cruises holiday, featuring long haul flights with British Airways between september 1 and october 31 2015 has a chance of joining the celebrity cruises UK and Ireland sales team for a long weekend in Miami.

2016 cruise holidays in destinations such as Alaska, the caribbean, Asia and Australia are all applicable as part of the incentive. Agents will be entered into a prize draw to win one of six places on the fam trip to explore Miami’s beaches, art deco architecture and its options for cruise visitors.

six agents will join the trip for three nights, including a day spent on-board a celebrity cruises ship, as well as free time in Miami and the chance to meet the head office team.

For more information visit cruisingpower.co.uk

Agents making an MSC Cruises’ Balcony cabin booking until September 30 2015 can enter a free draw to win VIP tickets to see TV magician Dynamo at Birmingham NEC on December 6. It is part of the company’s autumn ‘Get the Best’ promotion offering free balcony upgrades on cruise-only and fly-cruise packages, which gives guests the opportunity to have a balcony cabin for the price of an inside cabin.

The offer applies to a selection of sailings across

the fleet and covers winter 2015/2016, summer 2016 and winter 2016/2017 itineraries. Seven-night fly-cruises in the Mediterranean start at £499 per person including return British Airways flights and overseas transfers (based on a December 15 2016 departure).To enter, email the booking reference to [email protected] stating “I want to win”. The prize includes VIP tickets to ‘Dynamo Live’ plus overnight accommodation in Birmingham.

A CHANCE

TO SHINE!

The WAVE AWARDS 2016 are sponsored by

The WAVE AWARDS 2016are searching for the

BEST CRUISE CONSULTANT

in the UK

Nominate now!You can nominate yourself, a memberof your team, or someone you admirefrom another company. You can also

nominate more than one person.

Entries close October 30, 2015www.thewaveawards.com

WaveAwards_101.5x280.indd 1 01/09/2015 10:18

in pictures


FJORD TIMEJill Sayles travelled with Cruise & Maritime Voyages (CMV) from London Tilbury to Norway on board Magellan for its Summertime Fjordland cruise. Following the first day at sea, the ship visited Hardangerfjord, Ulvik, Eidfjord, Flåm, and Bergen with a final day at sea before arriving back in Tilbury. Here’s the trip in pictures.

Cruising to Hardangerfjord for a brief stop at Ulvik for passengers doing an overland tour in Ulvik.

Magellan arrives in Flåm – meaning litte place between steep mountains. It is home to the famous Flåm Railway (Flåmsbanen) opened in 1940, which journeys uphill to Myrdal station at an altitude of 2,845 ft in 40 minutes. Along the way is stunning scenery, many waterfalls including the mighty Kjosfossen waterfall. on the quayside, it’s possible to visit the shops and the small Flåm Railway Museum.

Magellan has lots on offer to keep guests occupied during the two days at sea such as bingo, quizzes, crafts and lectures. there’s also a gym and spa, jacuzzis, pools, a casino, a library and more. there are six bars to choose from. Broadway-style shows each evening are performed in the Magellan Main show Lounge, then guests can head to scott’s Nightclub.


Magellan arrives in pretty eidfjord cruise port. A coach ride to Hardangervidda Naturecenter showcases the flora and fauna and wildlife in Norway followed by a visit to Fossli Hotel from where there’s an impressive view of Vøringsfossen waterfall.

if not taking an organised shore excursion, it’s easy to explore Bergen on foot as the ship arrives in port just a short walk from the city centre. Bergen is Norway’s second largest city and was the inspiration for the creation of the town of Arendelle in Disney’s animated film, Frozen. take the Mount Floien Funicular that transports visitors 1,050ft above the city in five minutes. the medieval Hanseatic wharf in the area of Bryggen houses colourful gabled wooden buildings and shops. the Hanseatic and Bryggen museums are nearby. other places of interest are the Fish Market, Rozenkrantz tower and King Håkon’s Hall.

The three main dining areas are Raffles Buffet Bistro, Waldorf Restaurant and Kensington Restaurant. Mike Hall, cMV head of marketing (left) is pictured with Magellan Maitre’D Ney Bolanos in Kensington Restaurant.

sample package: easter Fjordland departs on March 26 2016 for six nights from London tilbury on board Magellan. the cruise visits Ulvik (for disembarking on an overland optional tour), eidfjord, Flåm and Bergen. the voyage cruises through Hardangerfjord and sognefjord. prices are available from £649 for the first person and 50% for the second sharing person (£324pp).cruiseandmaritime.com; 0844 998 3877.

interview

Cruise Trade News l sept/oct 201522

Q How loNg Have you worked iN your CurreNT job aNd wHaT aT Tr aCTed you To THe role?A Four years. I was attracted to the challenge of owning assets and the pressure of filling them which is different to my previous roles as an operator or agent. I felt the brand had so much unfulfilled potential and my skillset could help. And it was a huge bonus to find a travel role in Suffolk – just 10 minutes from my home.

Q wHaT do you like mosT abouT THe Cruise iNdusTry?A The people. The travel industry is a close knit group and cruise is an even closer knit sub-set of dynamic, friendly and fun people - from agents, ports, media, and destinations – even some of the competitors!

Q How is your CompaNy differeNT To oTHer Cruise liNes ?A We are the UK’s regional cruise line sailing from 10 ports around the UK – not just Southampton – so that 90% of the UK is within 90 minutes of a Fred. Olsen ship. We also craft unique itineraries suited to our smaller ships that reach the places others cannot. That’s why we talk about bringing the world closer.

Q wHaT are you lookiNg forward To mosT abouT your job over THe Ne xT 12 moNTHs ?A I love working with the team here to create amazing itineraries. The destination and the experiences in that destination are key to selling cruises and I truly believe we do it better than anyone else.

Q How Has THe Cruise markeT CHaNged iN THe l asT 10 ye ars ?A The market has been spoilt for choice. The introduction of new brands and new ships has shifted the core proposition from being traditional and exclusive to informal and ubiquitous, yet we have not witnessed the same explosive growth in the last five years as we did in the first five.

Q wHaT is THe TargeT markeT of your CompaNy?A One in 10 of all over 65s are millionaires (according to research by Prudential), so we are more than happy to service that market. However, it does depend on cruise duration. On our shorter cruises, you will find a younger more eclectic mix from 35 to 60. Our guests tend to be more traditional, looking for the highest levels of personal service.

Q How muCH perCeNTage of grow TH are you TargeTiNg

q&aNaTHaN pHilpoTsales & marketing

director, Fred. Olsen Cruise Lines

Cvoct 2011 - presentFred. olsen cruise Lines, sales & marketing director

jan 2010 - sept 2011 page & Moy travel Group, sales & marketing director

feb 2009 - jan 2010 elegant Resorts, managing director

Nov 2004 - feb 2009 WeXAs, marketing director

may 2000 - july 2004Kuoni, head of sales & marketing

jan 1999 - may 2000 eurotunnel, marketing manager

may 1997 - dec 1998 texaco, loyalty manager

oct 1994 - may 1997 p&o Ferries, marketing executive

from uk & irel aNd CusTomers e aCH ye ar ?A None in volume terms. Over 95% of our guests are already from the UK. We will look to grow through yield improvement.

Q wHaT is THe biggesT CHalleNge faCiNg Cruise sales ?A To attract new people to cruise. The product is so good, people will come back. We have introduced initiatives such as Fred.’s Enjoyment Promise and yet this year we are still achieving a 65% repeat rate.

Q How does THe CompaNy work wiTH THe Tr avel Tr ade?A We want to support and fund the travel trade to find new guests for Fred. Olsen. Once the guest is on board we will wholly fund discounts to achieve that second booking and refer it back to the agent with full commission to create a virtuous circle. As the third biggest brand in cruise, we continue to invest in product and brand advertising which is 100% funded by us and in turn creates demand for the high street which we hope agents will fulfil for us.

Q wHy sHould ageNTs sell Cruise r aTHer THaN a l aNd Holiday?A How many land-based holidays would promise to give you your money back if you didn’t enjoy it? That’s the promise Fred. Olsen gives and demonstrates the confidence in cruise backed up by a phenomenal repeat rate. So if you want a client to come back to you, year after year – sell cruise.

Q wHaT sHould ageNTs foCus on when selling cruise - priCe , e xperieNCe , eTC ?A Every survey ever done has stated the main driver for someone to choose a cruise is the destination, so focus on where someone wants to go and how cruising is a more convenient way to discover most destinations. Some obvious examples are cruising up fjords and rivers but sailing into cities like Venice, Stockholm or St Petersburg is also amazing.

Q wHaT is your favouriTe Cruise desTiNaTioN so far ?A My favourite cruise destination was also my first - the Caribbean. I had the opportunity to visit something like 11 or 12 different islands in 14 days. It was amazing to explore so much of the Caribbean on one holiday and sample each destination. I love Barbados and I have returned many times and I had a great catamaran experience in Antigua with lobster and Champagne on a remote beach.

"We want to support and fund the travel trade to

find new guests for Fred. Olsen."

land vs river


VeniceThis time we compare Uniworld’s Venice & The Gems of Italy cruise aboard the River Countess versus an independent city break of seven nights in five-star, lagoon view accommodation at the Hotel Danieli, Venice

iTiNer arY whaT 's iNCluded riVer l aNdaccommodation Included £2,170pp day 1 port/city Venice (embark) transfers from the airport Included £45pp Glass blowing & Lace making tour Included £50ppday 2 Venice Walking tour of Venice Included £60pp Visit of st. Mark’s Basilica Included £50ppday 3 Venice, chioggia (padua), taglio di po Walking tour of padua Included £50ppday 4 polesella (Bologna or Ferrara) Full day excursion to Bologna Included £50ppday 5 polesella (Ravenna), taglio di po (chioggia), Venice Full day excursion to Ravenna Included £50ppday 6 Venice (Verona) Full day excursion to Verona Included £50ppday 7 Venice Walking tour of Venice Included £50ppday 8 Venice (disembark), transfer to the airport transfers to the airport Included £45pp

Food and drink Breakfast Included £25 pppd Lunch 5 included £30 pppd Dinner 7 included £50pppd Drinks (soft and alcohol) Included £45pppd

Costs (per person) total*: £2,879 £3,610 *based on september 4 2016 departure


The resulT“We did a detailed comparison with a land based holiday as we wanted to demonstrate what exceptional value for money a Uniworld cruise represents. We chose our River Po and Venice itinerary, and looked at what costs you might incur travelling independently to Venice staying in comparable five-star hotels, enjoying quality meals and premium drinks, and exploring the city and surrounding areas on excursions with local experts. We found that Uniworld’s cruise came out more than 25% cheaper so it represents much better value, with no compromise in luxury, quality and service. Guests also have the benefit of having all of these things already taken care of and included in their cruise up front, so they don’t have to think about arrangements or budgeting while away.”K aThrYN Be adlemanaging director, Uniworld UK

Uniworld’s cruise came out more than 25% cheaper, so it represents much better value

UNIWORLD’S 2016 EUROPE & RUSSIA BROCHURE IS OUT NOW!

uniworldcruises.com | 0808 168 9110

sponsored by

agent fam trip


CaBiNsThere are three types of accommodation, 172 sq ft Deluxe Staterooms, 200 sq ft Panorama Suites, and the 300 sq ft Royal Suites.

The Deluxe Staterooms have a high level window to give natural light, but aren’t ideal for watching the scenery go by. The Panorama Suites benefit from floor to ceiling glass, and are 11 foot wide with three panels, and rails outside. Two of the panels slide open, to give a very wide open-air balcony. Another benefit in the Suites is that the beds are angled so that you can see out of the balcony.

deCKsThere are four passenger decks, three with cabins and the public rooms, plus the Sky Deck, which is where you can relax in the sun, the whirlpool or play deck chess.

FOOdThe main restaurant is bright and spacious and all meals are open seating. Breakfast

and lunch are self-serve buffets, with some additional dishes served by the waiters, but dinner is a fully served meal.

The standard and variety of food was excellent. The freshly made omelettes at breakfast were first class. Soft drinks are complimentary with lunch, soft drinks, beers and wine are included with dinner. The Sky Bistro is available up on the Sky Deck for certain meals.

sPa , GYM, POOLThere is a small fitness room with exercise bikes and treadmills, and a small hairdresser’s salon next to the Club Lounge. There is also a whirlpool up on Sky Deck, as well as sun loungers.

LiBr arYThere was a small selection of books and board games available to borrow in the Club Lounge, which is also where you can help yourself to hot drinks, cakes and cookies. There is a section outside where you can smoke.

AVALON L ANDING

Ian Warren from GoCruise attended an Avalon Tapestry II fam trip for four nights from Paris to Rouen. He experienced part of the Paris to Normandy’s Landing Beaches itinerary

p i c t u r e d c lo c k w i s e f r o m l e f t Royal suite; Avalon tapestry II; observation lounge; Warren Miller on board (back row); bar.

sHOre e XCursiONs The excursions were excellent. I visited Claude Monet’s House and Gardens, but my favourite was a full day excursion to Normandy’s Landing Beaches. We visited the British War Cemetery, the Pegasus Bridge Museum, ‘Gold Beach’ in Arromanches, ‘June Beach’ and its exhibition centre, and finally the Canadian War Cemetery.

YOur iMPressiONsI was really impressed with the service from all the staff. There aren’t loads of activities on board, but that isn’t why anyone takes a river cruise in my opinion. The ship is basically a high quality floating hotel, where you can visit different places each day.

wHO dOes iT suiT ?An Avalon Waterways river cruise is suitable for people of all ages, but children under the age of 8 are not allowed to travel. Although older children can travel, they may get bored, as there are no facilities for them.

wHaT eLse?I loved the experience and was very pleased to have been given the opportunity. Although I do like the large ocean cruise ships, there is something special about gliding along a scenic river, and stopping to visit villages and cities on the way.

BOOKiNGs MadeNot yet, but I have given out brochures and told people about my experience. I have then sent quotations.

review emerald star


Emerald Star was launched in May last year by Australian-owned river cruise company, Emerald Waterways. It is part of the latest

generation of 135-metre long Star-Ships by the company. I experienced part of the Delights of the Danube river cruise from Budapest to Vienna during three nights. All meals, onshore excursions, travel and transfers were included.

aCCOMMOdaTiONThere are 92 cabins – 90 doubles and two singles – all river-facing and spread over three decks. Horizon, the upper deck, has 35 suites in total, eight 210sq ft Grand Balcony Suites, four 315sq ft Owner’s Suites, plus 23,180sq ft Panorama Balcony Suites - a new type of cabin (also to be found on the middle Vista deck), of which there are 37. Further accommodation is on the lower deck, Riviera, where there are 20 staterooms. These include 18 double cabins which are 162sq ft and two single cabins at 117sq ft each. There’s access to

the three decks via a lift as well as the staircase.

My Owner’s Suite on Horizon deck had a separate bedroom and lounge, a shower room, and walk-in wardrobe. The indoor balcony in the lounge area had a floor-to-ceiling window the same as in the bedroom. The upper half of the windows lower revealing a good view. I also had the use of an iPad, complimentary wifi, an espresso machine, and TV. There were

daily deliveries of complimentary fruit, wa-ter, pre-dinner appetizers and after-dinner sweets. Continental breakfast was offered in the room if required and Owner’s Suite guests can have four items of clothes washed for free per day.

PuBLiC are asThe Horizon bar and lounge has wifi

access, a 24/7 coffee machine and tea-making facilities. There’s also a very small library area. It is used for activities, lectures, daily port talks and evening entertainment. Apart from the resident pianist, during my stay entertainment and activities included a Hungarian folklore show and a glass-blowing demonstration.

The Terrace at the front of the lounge offers comfortable seating and a light breakfast can be eaten there. Reception and

shore excursions desks are in the middle of the boat on Vista deck. Also on board is a small shop and a pool. It the evenings, the pool area becomes the Emerald Café offer-ing a quiet place to sit and it also becomes a cinema on certain nights of the cruise. The top Sun Deck contains a seating area, a mini-golf course, a walking track and the Navigation bridge.

A JEWEL IN THE DANUBE A review of Emerald Waterways’ Emerald StarBy JiLL sayLes

"There are 92 cabins – all river-facing and spread over three decks."


FOOd & driNKThe main Reflections restaurant on Vista deck serves buffet breakfasts, lunches and three course dinners, with good choices for vegetarians. As well as the international cuisine, there are regional dishes. Emerald Classics are available each evening as alternatives to the main courses. These are poached salmon, rump steak, and grilled chicken breast. Complimentary beer, wine and soft drinks are served with lunch and dinner. Afternoon tea-time is from 4-4.30pm daily and a late night snack - often a local dish such as goulash soup - is served in the Emerald café from 10.30-11pm.

sPa & FiTNessOn Vista deck, there’s a very small fitness room next to the beauty and massage room which has capacity for one guest at a time. Next door is the lovely pool area with a retractable roof. The pool isn’t large, but big enough to share and swim in with a few others. The flexibility of this space as a pool, café and cinema is a real highlight.

Fifteen bicycles are available for guests.

e XCursiONs Daily excursions are included. These are either walking or coach tours and all with local guides. Optional paid for tours are offered too. There are daily evening port talks in the Horizon lounge and on the day before the excursion. Only one announcement is made 15 minutes before each tour departs to avoid multiple announcements. During my stay, I was invited to the Sun Deck for a one-hour Budapest by night cruise, a four-hour tour in Budapest by bus and on foot, a two-hour walking tour of Bratislava, plus a home-hosted afternoon tea at a local village near Bratislava. In Vienna, coaches took guests to the city centre then followed a walking tour with a guide and free time. The ship moors close to the city centres, so it’s also easy to explore independently if you wish.

serViCeAll crew speak good English and were very

helpful and friendly. Guests are given name badges to wear if they want to. Tipping is included.

seLL iT The 8-day Danube Delights is offered from March to October 2016.

The trip departing March 17 2016 from Nuremberg to Budapest is priced at £1,445 per person based on two sharing a Panorama Balcony Suite.

It includes return travel from the UK, seven nights in a stateroom or suite, five shore excursions, visits to three UNESCO World Heritage Sites, three Emerald Plus activities, 20 on board meals, complimentary tea and coffee, complimentary bottled water, on board evening entertainment, English-speaking crew and a local guide, complimentary wifi, all port charges, airport taxes and transfers within Europe.

For more information call 0800 270 7017 or visit emeraldwaterways.co.uk

eMer aLd sTar FasT FaCTs

Passengers174

Crew47

Cabins92

Cabin size117sqft – 315sqft

decks4

Length135m

emerald waterway's usPFriendly service, high quality

product, and a pool area offering a flexible exercise and entertainment space

c lo c k w i s e f r o m l e f t owner’s suite; emerald star in Budapest; Reflections restaurant; pool

at a glance


At A gl Ance …

WINDSTAR STAR LEGENDFollowing a transformation in Genoa, Italy this April and a christening ceremony in Rome in May, Windstar Cruises debuted Star Legend, the third and final of the fleet’s three new all suite power yachts taking the company’s total fleet to six. Here’s a guide to the ship

PuBLiC sPaCesYacht club - observation lounge, coffee and snack barcasinolibrarycompass Rose - seating area for socializing and live musicstar Bar – outdoor drinks barcomputer centreFitness centresignature shopMeeting space and screening roomsun deckVeranda

sPa & Be auT Ypool and whirlpoolWindspaFull-service salon

WINDSTAR GUEST PROFILE Affluent households ages 45 to 65 primarily married couples Professionals, business owners Well-educated world travellers experienced cruisers

strapline blue strapline black


WINDSTAR GUEST PROFILE Affluent households ages 45 to 65 primarily married couples Professionals, business owners Well-educated world travellers experienced cruisers

FAST FAcTSguests 212guest decks 6crew members 140length 440ft (134m)speed 15 knotstonnage 9,975grt

diNiNGAmphorA Restaurant - dinner diningIn-room: 24-hour room service menu candles -smaller restaurant at the aft for breakfast, lunch

buffets, a la carte dinners

OPeN BridGeopen Bridge experience invites guests to come into the Bridge when the yacht is at sea

serViCesReceptionMedical centrelaundry serviceDestination services

e XCursiONsprivate events –complimentary on each itinerary

aCCOMMOdaTiON 2 owner’s suites 2 classic suites36 Balcony suites 64 ocean View suites

NORWEGIAN’S

FREESTYLE CHOICE

*Freestyle Choice Early Bird Promotion has full terms and conditions – please see www.agents-uk.ncl.eu. Fares and offers are subject to availability and change and applicable only to bookings made through the Norwegian Cruise Line London office. Norwegian Cruise Line booking conditions apply – please see www.ncl.co.uk/helpful-information/booking-conditions. ^Calls will cost 2p per minute plus your telephone company’s access charge. ©2015 NCL Corporation Ltd. Ship’s Registry: Bahamas & United States of America. 6005.19.09.15

CALL: 0845 201 8900^

VISIT: WWW.AGENTS-UK.NCL.EU

PARTNERS FIRST UK

2016 – 2017 BROCHURE

OUT NOW• NEW DESTINATIONS• UNIQUE EXPERIENCES

ALL FREESTYLE!FEATURING OUR NEW FREESTYLE CHOICE EARLY BIRD PROMOTION*

6005_19_Fi_FYW_CruiseTradeNews_210x280.indd 1 10.09.2015 15:36:06


industry insight titan

Xxx

The ever- growing le arning curve of cruise

Your customers’ choice of ocean and river cruise holidays has never been better, and it continues to grow

year after year with the introduction of new ships and new destinations around the world. Becoming an expert – or staying an expert – seems ever more difficult.

Where do you start? I remember as a young trainee dreading the arrival of cruise customers, worried that I wouldn’t have the knowledge or experience to help them. These days though, there are so many opportunities to learn, and so much more conveniently.

Every cruise line is different, so training from the operators themselves is essential. Find out what they stand for, who their market is, what kind of destinations they feature and what the onboard experience is like. CLIA is brilliant too – look out for their roadshows and online training. In fact, the internet is perhaps the greatest information resource of all – visit the cruise lines’ websites, watch videos, read blogs and reviews, and so much more.

But when it comes down to it, there is no substitute for seeing and experiencing the product for yourself. Cruise lines and tour operators are really generous when it comes to fam trips and ship visits, and CLIA runs a superb annual river cruise

convention, where attendees can inspect as many as six different vessels in a single visit. I’ve been fortunate to attend these and accompany several of Titan’s fam trips – and, though I wouldn’t say I’m quite an expert, I could certainly face those cruise customers without fear.

This year, Titan is hosting four special trips chartered specifically for agents, including a Douro cruise for 30 aboard Spirit of Chartwell, the ‘Royal Barge’ from the Queen’s Diamond Jubilee celebrations in 2012, and a mini-cruise around Croatia’s breathtaking Bay of Islands aboard the

edwiNa COPPOCKagency sales manager,

Titan

small ship MS Amalia. Such trips benefit frontline industry staff by building their knowledge, and they benefit us, as we know those staff go on to recommend the experience to their customers.

Titan also packages cruise itineraries with a land tour element, for the best of both worlds, a tour manager for your customers’ complete peace of mind – and, of course, our peerless home transfers. It gives you the best possible choice – book cruise-only with the operators themselves, or hassle-free packages from door-to-shore-to-door with Titan!

The cruise market in the UK looks set to continue growing for years to come and staying ahead of the learning curve is key to your success, our success and your customers’ holiday happiness!

Titan’s new Ocean & river Cruise Compendium brochure, featuring more than 80 ocean cruise itineraries and 40 river cruise itineraries, is out now. Of these itineraries, 28 are new for 2016, including ‘Grand Discoveries of the Orient’, and ‘The Wine Regions of France and Spain’. Amongst the new river cruises is ‘A Celebration of Lisbon and the Douro’, combining a two-night hotel stay in the Portuguese capital with a seven-night Douro cruise aboard the exclusively chartered Spirit of Chartwell.

spirit of chartwell on the Douro

NORWEGIAN’S

FREESTYLE CHOICE

*Freestyle Choice Early Bird Promotion has full terms and conditions – please see www.agents-uk.ncl.eu. Fares and offers are subject to availability and change and applicable only to bookings made through the Norwegian Cruise Line London office. Norwegian Cruise Line booking conditions apply – please see www.ncl.co.uk/helpful-information/booking-conditions. ^Calls will cost 2p per minute plus your telephone company’s access charge. ©2015 NCL Corporation Ltd. Ship’s Registry: Bahamas & United States of America. 6005.19.09.15

CALL: 0845 201 8900^

VISIT: WWW.AGENTS-UK.NCL.EU

PARTNERS FIRST UK

2016 – 2017 BROCHURE

OUT NOW• NEW DESTINATIONS• UNIQUE EXPERIENCES

ALL FREESTYLE!FEATURING OUR NEW FREESTYLE CHOICE EARLY BIRD PROMOTION*

6005_19_Fi_FYW_CruiseTradeNews_210x280.indd 1 10.09.2015 15:36:06

5 of the best themed river cruises


Clients can indulge in their favourite passion or pastime, and enjoy beautiful scenery at the same time, with a growing number of themed river cruises. Here are five to float their boat

THEMED RIVER CRUISES

uNiwOrLd

rOYaLT Ywhy A reception hosted by a descendant of the Habsburg dynasty, Princess Anita von Hohenberg, at her baroque castle is the jewel in the crown of new Uniworld cruises that will provide exclusive insider access to some of Europe’s rich aristocratic heritage. Bookable through titan, the themed cruises will be available on selected sailings of the European Jewels itinerary in June, July and August 2016. there will also be a behind the scenes tour of Vienna’s Spanish Riding School, a special piano concert featuring the works of Liszt, and an onboard patisserie demonstration making Esterhazy torte, a favourite of the Austro-Hungarian monarchy.

titanagents.co.uk

CrOisieurOPe

GasTrONOMYwhy French-owned croisieurope prides itself on serving passengers with authentic French cuisine and quality wines, with the added bonus of an open bar included in the fare. the four-night Valleys of the Rhone and saone itinerary, sailing in April and october next year, will take passengers on a gourmet journey through famous winegrowing regions of cotes du Rhone and Beaujolais, with vineyard tours and private tastings. the highlight is dinner in a grand dining room at Abbaye de collonges, the culinary temple run by paul Bocuse, who has held three coveted Michelin stars for 50 years.

croisieurope.co.uk


THEMED RIVER CRUISES

aVaLON waTerwaYs

GOLFwhy If leaving the golf course at home is too much to bear, passengers can get into the swing of things on Avalon’s eight-night golf themed Vienna to Munich cruise in August 2016. suitable for golf enthusiasts of all levels, a local golf expert will be on board to pass on tips and arrange tee times at various courses along the way. the fare includes transport to and from the golf courses, with green fees, carts, caddies and equipment available to hire at extra cost. And golf widows don’t need to worry as there will be alternative programmes and activities throughout the week for non-golfers.

avaloncruises.co.uk

aMawaTerwaYs

arTwhy Visits to picturesque locations that inspired some of the greatest French artists, such as Monet’s garden at Giverny and the coastal town of Honfleur with its pretty pastel coloured houses, are showcased in five Paris and Normandy art itineraries running between April and october next year. other excursion highlights include Auvers-sur-oise, home of famous painters such as Vincent van Gogh, paul cezanne and camille pissarro. Afterwards passengers of all artistic abilities can brush up their own skills and take home their own masterpiece with step-by-step classes hosted by an onboard art instructor.

amawaterways.co.uk

ViKiNG riVer Cruises

CHrisTMas MarKeTswhy Running throughout November and December, christmas markets are the highlight of Europe’s winter calendar. With their roots based in history and tradition they’re the perfect antidote for anyone tired of the commercialism that surrounds the modern day festive season. Germany is particularly famous for its markets and Viking’s Grand european tour and Rhine Discovery and Romantic Danube itineraries include visits to cologne, Nuremberg and Passau, where atmospheric stalls sell delightful hand- made decorations and unique gifts, and the air is filled with the scent of gingerbread and spices.

vikingcruises.co.uk

Visit www.titanagents.co.uk Visit www.titanagents.co.uk

*VIP from every UK address except Scottish Islands & SarkPrices are per person, subject to availability and change. Prices correct at time of print and are confi rmed at time of booking.

NEW 2016 Titan CruiseCompendium brochure out now!Let us be your guide to cruising the world with nearly 80 ocean cruises and over 35 river cruises across the globe

VIP Home Departure ServiceEvery cruise booked through Titan includes our VIP Home Departure Service from your client’s front door to the airportor port and back again. Door-to-door home transfers from every UK addresswith no mileage restrictions*

Our Price PromiseEvery cruise booked through Titan is covered by our very special price promise. Once your clients have booked their cruise, should we subsequently reducethe cost then we will automatically refund the difference! So early bookers alwaysbenefi t from the best prices.

Fantastic special off ers if you book before 30 September 2015 • Double onboard credit up to £200pp on a wide selection of Fred. Olsen cruises • Included special restaurant packages on a selection of Norwegian Cruise Lines holidays

• £100pp onboard credit on Hurtigruten’s Norway Adventure

• £50 Amazon gift voucher with Voyages to Antiquity 2016 cruises

• $200 per stateroom onboard credit on selected 2016 Azamara Club Cruises itineraries

NEW for 2016 The 2016 Cruise Compendium brochure features a remarkable 20 new cruise itineraries including 17 new no-fl y cruises, 2 new small ship adventures and 8 new river cruise itineraries Our Cruise Partners

We work with selected cruise partners for ocean cruises offering cruise & tour itineraries, no-fl y cruising and small ship adventuresalong with 17 river cruise lines,

providing superb choice and value.

CTN Ad 420x280 110915.indd 1 22/09/2015 10:51

From se a to shoreIncreasingly imaginative cruise-and-stay packages are adding extra pizzazz to the cruising productby SAR A MACEFIELD

new to cruise cruise and stay

CRuISE TRADE NEwS l sep/oct 201538

Denali National Park, Alaska

sep/oct 2015 l CRuISE TRADE NEwS 39

M s K o n i n g s da MArrives Spring 2016

Roundtrip Civitavecchia (Rome)Ms Koningsdam 27 Apr*, 12 Oct 2016

Civitavecchia (Rome) to RotterdamMs Koningsdam 9 May 2016

Roundtrip Amsterdam Ms Koningsdam 22 May*, 3 Jul, 28 Aug 2016

CRUISE ONLY FROM PPInterior stateroom £1,399Ocean view stateroom £1,749Verandah stateroom £1,999Vista suite £2,699

CRUISE ONLY FROM PPInterior stateroom £1,699Ocean view stateroom £1,899Verandah stateroom £2,099Vista suite £2,699

CRUISE ONLY FROM PPInterior stateroom £859Ocean view stateroom £1,009Verandah stateroom £1,199Vista suite £1,349

• Overnight onboard in Barcelona • Enjoy pre-Christening Celebrations

PLEASE ASK FOR FLY/CRUISE PRICING

JUSt A FEw OF thE MAIdEN SEASON ItINERARIES

• Cruise spectacular Fjord scenery

12-nightsMediterranean Mosaic

11-nightsChristening Cruise

7-nightsViking Sagas

Book Select 2016 cruises by 31 October 2015 and receive:*

1 FREE Signature Beverage Package (up to US$1,400 value)2 FREE Pinnacle Grill dinner (US$58 value)3 Reduced cruise fares for 3rd/4th guests4 50% reduced deposit

Book a suite and receive the above, PLUS US$300 onboard spending credit per stateroom and a FREE Canaletto dinner!

The first in a new, but still mid-sized Pinnacle class, 2,650-guest Ms Koningsdam will blend a fresh, contemporary styling in harmony with our classic elegance. Interiors by Adam D. Tihany, one of the world’s pre-eminent hospitality designers, will be inspired by the “architecture of music” – focusing on fluid curves, graceful lines and light-filled places.The ship’s increased size will mean exciting public spaces, venues and innovative new features.The first new ship of any major cruise line to sail in Europe in 2016, Ms Koningsdam will debut in the Mediterranean cruising from Rome, then summer in Northern Europe, with convenient departures from Amsterdam. Winter 2016-7 Caribbean sailings will be from Fort Lauderdale!

Terms and conditions: Lead in fares are based on dates marked *. Fares are per person based on double occupancy, cruise only basis. Please ask for fly/cruise fares from London and regional airports. For full Holland America Line terms and conditions, refer to the Holland America Line 2016-7 Worldwide Cruise Holidays brochure. Explore4 terms and conditions apply. New bookings only. Offers are capacity controlled and may be modified or withdrawn or sailing/departure dates may be substituted without prior notice. Subject to availability. Other restrictions may apply. It is the responsibility of guests to ensure they have a full passport valid at least 6 months beyond the date travel is to commence.

Cruise Trade News advert_Sep15.indd 1 18/09/2015 15:35


tagging a few days ashore on to a cruise is increasingly being seen as the ideal hook to entice newcomers or tempt experienced cruisers

looking for something different.Cruise-and-stay holidays may only

account for a relatively small proportion of the market, but with the growth in cruise line itineraries, options are virtually limitless.

The most popular combination is arguably the Rocky Mountaineer train ride through the Rockies to Seattle or Vancouver, from where travellers cruise to Alaska, but generally, prime cruise-and-stay destinations need to be close to established cruise embarkation and disembarkation points.

They need to have a good range of hotels, varied local attractions and comprehensive air links.

Florida is popular thanks to its myriad attractions and convenient location as a departure point for Caribbean cruises, with sailings from Miami, Fort Lauderdale and Port Canaveral.

The Caribbean also proves a natural setting for cruise-and-stays with passengers combining a week on islands such as Barbados or Jamaica with a seven-night voyage.

In Europe, Barcelona generally leads the field as a major cruise departure port with excellent air links; while the city itself and surrounding areas are prime tourist traps.

Other potential European cruise-and-stay contenders include Venice, Athens and Istanbul, while Rome is a strong choice as the cruise gateway of Civitavecchia is 90 minutes away.

But, most importantly, cruise-and-stay packages put the power of promotion directly into travel agents’ hands as it enables them to build their own unique packages around specific cruise departures.

As a result, specialist cruise agents and tour operators are becoming increasingly inventive when it comes to creating one-off options by taking a sailing and building on land elements such as hotel stays, theme park visits or rail trips.

And if agents don’t want to risk putting together their own packages, they can sell options now being offered by tour operators.

Long-haul specialist Kuoni is building up its Stay & Cruise programme and works closely with a select group of lines.

“Since we launched the programme in November 2013, we have seen demand grow with sales well up on last year,” explained cruise product executive Roxanne Howard.

“Due to this, we are recruiting two cruise sales assistants to help our personal travel experts and trade call centre with cruise enquiries and requests.”

Thomson Cruises is another to further

c lo c k w i s e f r o m t o p New York; Singapore; Universal, Florida


PoPul ar cruise-and -stay combosVenice and a Mediterranean cruisethe romantic squares and bell towers of this Renaissance city make it an irresistible add-on to any voyage. But for an extra classy twist, it can be combined with a memorable journey aboard the Venice simplon-orient-express to or from London too.

New york and a transatlantic crossingsail to the Big Apple for unforgettable views of the city as you arrive just after dawn or sail from the city knowing you can shop ‘til you drop in the days beforehand without having to worry about airline luggage restrictions.

Rocky Mountaineer and Alaska cruiseFrom one bucket list experience through the canadian Rockies, with its

breathtaking scenery and wild bears, to another as you sail through the grandeur of Alaska’s Glacier Bay and rich whale-filled waters.

Florida theme park and Caribbean cruiseenjoy the theme park thrills of Walt Disney World, Universal orlando Resort et al before cruising from port canaveral, an hour’s drive away, to recover on a relaxing caribbean voyage.

Singapore/Hong Kong stay and Asia cruisecombine the frenetic buzz of these Asian powerhouses before sailing away to explore the Far east’s more inaccessible regions along the coasts of Vietnam, thailand, Indonesia and the philippines.

Meet the team that will provide you with the very best support to maximise your sales and to ‘Crystalise’ your business potential.

Mick DupontHead of Sales

Tel: 07921 [email protected]

Natalie ReadRegional Sales Manager – South


Jon SchofieldRegional Sales Manager – North & Scotland


Joanne ImesonTrade Sales & Marketing Support Manager


Nan ShortRepresentative for NI & EIRE


FOR FURTHER INFORMATION OR TO

MAKE A BOOKING, PLEASE CALL:

020 7399 7601www.crystalcruises.co.uk ABTA No.V8548

Terms & Conditions: All fares, offers and itineraries are subject to change and availability and can be withdrawn at any time. Fares are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for complete terms and conditions of alloffers. (c) 2015 Crystal Cruises, Inc., Ships' registry: The Bahamas.

THE WORLD’S BEST CRUISE LINE INTRODUCES

THE WORLD’S BEST YACHT EXPERIENCECrystal Cruises has been voted the World's Best more than any other cruise line,

hotel or resort in history. That's why we're confident that Crystal Esprit - our

new, luxurious small ship - will redefine the luxury yachting experience.

CRYSTAL – THE NEXT CHAPTER

● Sleek and nimble, the yacht will sail with just 62 discerning passengers tovisit the Seychelles & the Adriatic, all in complete exclusive luxury.

● New itineraries, excursions and activities – all designed with the yacht’ssize in mind – enable you to maximise your experiences in eachdestination.

● Designed for warm-water destinations, the Crystal Esprit features avariety of watersports equipment that can be used from the onboardMarina; snorkel or swim; water ski and jet ski, or paddle a kayak in theearly morning quiet.

( ) = Overnight stay

ROUND-TRIP VICTORIA, SEYCHELLES7 night itinerary includes:

• Mahé, Victoria • St. Anne Island ( ) • La Passe,La Digue ( ) • Baie St. Anne, Praslin ( ) • LaraieBay, Curieuse Island • Anse Saint Jose, CurieuseIsland • Cousin Island • Baie St. Anne, Praslin ( )• Aride, • Big Sister Island • Desroche Island • Mahé, Victoria ( )

* Sunday departures from Mahé.

DUBROVNIK TO VENICE 7 night itinerary includes:• Dubrovnik • Croatia • Kotor, Montenegro •Split, Croatia ( ) • Zadar, Croatia • Opatija,Croatia • Piran, Slovenia • Venice, Italy ( )

* Sunday departures. Southbound itinerary alsoavailable

21 years 20 years

All ship image renderings and floor plans at this time are artists’ conceptual drawings and are subject to change.

Crystal_CTN_Ad__Aug15_Crystal_CTN_Ad__Aug15 16/09/2015 18:20 Page 1


develop its cruise-and-stay offering with a new Cruise and City Breaks programme for 2016, enabling passengers to combine one-week sailings with stays in the likes of Palma and Dubrovnik.

It is also introducing the Costa del Sol as a cruise-and-stay spot for passengers wanting to add a few days to its ex-Malaga sailings.

Celebrity Cruises is another to have seen demand rise for such packages.

“Cruise and stay has grown for us in recent years,” said Celebrity’s UK & Ireland managing director, Jo Rzymowska.

“It is important for us and our travel agent partners that it is always considered as part of the overall package when guests consider itineraries. Celebrity’s increase in seven-night Europe itineraries in 2016 is partly to cater for this growing market.”

Holland America Line is one of the market leaders to Alaska, with its Land +Sea Journeys offering various options to best explore this remote region.

“A growing part of our business, our Land + Sea Journeys are hugely popular and allow guests to easily explore Alaska and the Yukon in depth,” said HAL UK managing director Lynn Narraway.

“They really appeal to many first-time cruisers as the packages enable them to discover all the must-see aspects of the Alaska region, including those that can only be seen by ship – making the cruise an integral part of discovering the destination.

“Cruise-and-stay holidays such as these enable agents to upsell and demonstrate their expertise,” she stressed.

Princess Cruises is another with a large presence in the region, offering “cruise-tours” that combine its glacier cruises with stays in wilderness lodges in the Denali National Park.

However, other lines have taken a different tack as increased interest in foodie cruises has prompted Oceania Cruises to introduce two-night Culinary Creations land tours that include visits to markets to sample local specialities, tastings, food and wine pairing meals and learning how to prepare traditional dishes.

An increase in cruises along the

coastline of Southern Africa has opened up this region’s natural appeal with lines increasingly incorporating safari stays into their offerings.

Fred Olsen Cruise Lines has added safari stays from Durban along with a four-night pre-cruise stay in Cape Town and a two-night package featuring an overnight stay on South Africa’s iconic Blue Train.

Silversea Expeditions has boosted land stays with its new Grand Expeditions, ranging from 18 to 34 days. The five packages to South America take passengers from sea to land to sea on two voyages, interspersed by an onshore adventure.

Crystal Cruises continues to build on its overland adventures, offering extended stays in Canada and more than a dozen options on its 2016 World Cruise.

The line’s new mega-yacht Crystal Esprit, which launches in December, twins Dubai stays with its Indian Ocean sailings. Meanwhile, MSC Cruises reports strong demand from customers wanting to twin its new Cuba sailings with stays on the Caribbean island.

River cruise companies are jumping on the cruise-and-stay bandwagon with lines such as AmaWaterways and Scenic offering packages incorporating European river sailings with stays in cities and APT, Viking River Cruises and Avalon Waterways including hotel stays along the Mekong.


SELL ITFred Olsen Cruise Lines offers a 30-night sailing from southampton on Boudicca to southern Africa, finishing in Durban, from where passengers can add a three-night stay at the thanda private game reserve. Departing on January 5, 2016, the cruise and stay costs from £4,498pp, including game drives. Return flight not included.0800 035 5242fredolsencruises.com

Princess Cruises offers a six-night land tour in the Alaskan wilderness combined with a seven-night cruise that visits the Glacier Bay National park and stops at skagway, Juneau and Ketchikan. the package is offered between May and september 2016, with prices from £3,019pp, including flights. For further information:0843 374 2401princess.com

The River Cruise Line offers a 10-day Danube Discovery cruise and stay comprising three nights in Budapest and a four-night sailing to passau. It departs on June 5, 2016, and costs from £749pp, including return coach travel and an overnight hotel stay on the outbound and inbound journeys.0844 544 7580rivercruiseline.co.uk

f r o m t o p Apt River cruises - Vietnam and cambodia; explore cape town in south Africa with Fred. olsen; european river sailings with scenic

making waves voyages to antiquity


Cultural cruise line Voyages to Antiquity has been relaunched to the trade as a small ship experience as part of a strategy

to raise its profile.Jos Dewing joined the company in a

sales and marketing role last December,

but with a view to taking over as managing director when the then MD David Yellow retired in 2016.

In the event, Dewing was able to call on past experience at specialist agency The Cruise Line, as the UK launch general sales agent for Oceania Cruises and as a director

for All Leisure Group to show himself ready to take the helm after just six months.

So it’s been all change at the top of Voyages to Antiquity. Yellow remains an active director, but handed over the reins to Dewing early, giving him a free hand to introduce new strategies to raise awareness

a new dawnVoyages to Antiquity ticks all the right boxes for so many people, they just don’t know it… yet, says new managing director Jos Dewingby JaNe arCher

Aegean odyssey aft deck

of the company among both consumers and agents.

It’s a two-pronged approach. On the one hand he has been pulling on past experience as owner of web development company Cruisetech to develop Voyages to Antiquity’s first agents’ training programme. On the other he believes it important to change the cruise line’s message.

Dewing said: “The name Voyages to Antiquity is a barrier as both agents and consumers think it must be high-brow and therefore with limited appeal. But while a lot of our shore excursions do visit sites linked to ancient civilisations, it’s not just about that.

Time for ChaNge“Things have changed, evolved, since the cruise line started and our marketing needs to focus less on the antiquity and more on the good-value small ship experience.

“It’s the whole mix that makes this such a good product – the guest speakers, the shore excursions team, the fact there is no selling on board so passengers can relax and enjoy their cruise. And yes of course, the destinations.”

For those unfamiliar with the company, Voyages to Antiquity launched five years ago with one ship, the 378-passenger Aegean Odyssey. Initially it operated only in the spring, summer and autumn, and only in the Eastern Mediterranean, which is chock-full of sites that date back to the ancient Greek, Roman and Byzantine civilisations.

Shore excursions were included in the price (and still are) because sightseeing is an important part of the cruise, and flights, transfers, gratuities, drinks with dinner and pre and post-cruise hotel stays were also integrated into the fare, making it one of the most inclusive and good-value cruise lines around.

Sales took off and it soon developed into a year-round product, with cruises in Asia in winter. This November, Aegean Odyssey is sailing a short season of safari-based voyages in South Africa before heading east to Myanmar, Thailand, Malaysia and Singapore.

The product is also broadening in the Mediterranean, with cruises to France and Spain new this summer and a debut visit to the UK in June 2016. A two-week cruise from Seville takes Aegean Odyssey to Falmouth, Dartmouth and Dover, with a 15-day voyage taking the ship from Dover to Lisbon.

uK opporTuNiT yDewing said: “The UK cruises are a great opportunity for us to showcase the ship. The UK is our biggest market, about 10%

higher than Australia and the US, but we should be doing more. We need to grow here and that will come through agents.”

Which is where the new training programme comes in. Launching to coincide with Cruise Week from September 19-27, it has been built from scratch and uses video to educate agents about the product and how to sell it. There is also a course for agents to take; if they pass they will be issued with a certificate acknowledging their expertise.

Dewing said: “The training is a significant investment for us but we want to show agents what Voyages to Antiquity is about and what makes our cruises different. It is more engaging than traditional training and we will be continually updating content so there is a reason to

keep coming back.”He admitted Voyages to Antiquity is

difficult for agents to understand but said it is important for them to learn because the product works on so many levels. “It’s a perfect fit for people who have cruised before and are looking for a more refined product but also for customers used to taking land tours or river cruising.”

He said it is also ideal for single travellers because Aegean Odyssey attracts people with common interests, creating a friendly atmosphere on board. Importantly, the ship has 26 single cabins and the company doesn’t charge a huge supplement for solo travellers. Some cruises even have low or no supplements.

No -fly cruisesDewing said cruise specialists including Reader Offers, Iglu and Planet Cruise are now selling Voyages to Antiquity. Trailfinders is also on board, while Great Rail Journeys has taken space on three cruises next summer that it will be selling as rail-sail holidays for clients who don’t want to fly.

Also, next May, the Brandenburg Choral Festival of London will be holding the final event of its spring series on Aegean Odyssey while cruising from Piraeus to Venice. There’ll be singing workshops each day and a final concert in Ravenna, Italy.

Dewing said: “Aegean Odyssey works well for groups. They can bring their own lecturers and we can organise separate shore excursions. Agents should be thinking about groups interested in history, wildlife, gardening, in fact a whole range of special-interest subjects.”

A partnerships manager is being appointed this month to develop this side of the business, and Voyages to Antiquity is also taking on two more people in marketing and an extra reservation-cum-passenger services manager.

Dewing promised: “There will be more appointments to come. I want to get the product out there and make sure everyone knows Voyages to Antiquity.”


"Training is a significant

investment for us but we want to

show agents what makes our cruises

different."Jos de wiNg

managing director, Voyages to antiquity

Aegean odyssey in Delos, Greece

c lo c k w i s e f r o m t o p

Aegean Odyssey; lunch on aft deck; on board entertainment; on board lecture.


the Voyages to Antiquity experience, showcased in the company's boutique, small- ship Aegean Odyssey, is a combination of immersion and inclusivity that offers cruise tours at a price that

make it one of the best value buys in the contemporary travel market. And one of the lesser known gems for agent sales.

the ship was refurbished at huge expense. every third cabin was replaced to create two larger ones. A series of expansive cove balcony cabins were created in the aft part of the ship. And, throughout, the Aegean odyssey was redecorated. there are 26 sole occupancy cabins and single supplements are low too.

this intimacy of scale allows the Aegean odyssey to slip neatly into ports that the larger, more crowded ships have to bypass. With a maximum capacity for 380 passengers, the ship features an onboard lecture programme that brings to life the sights, sounds and the history of the places that people will see over the course of each voyage.

All meals can be taken either indoors or outside, on an aft deck terrace. the food is upscale with Asian twists on offer. complimentary beer, wine and soft drinks are served throughout the course of lunch and dinner.

Entertainment is low key and there is almost a total absence of loudspeaker announcements.

All flights, hotel stays and transfers are included too, with company representatives there to meet and greet you on arrival, to ensure your smooth transfer to the ship or hotel. In most cities, the company offers an inclusive, two or three night pre and/or post cruise stay in quality hotels such as the Fairmont in Singapore, or the Ritz carlton in Istanbul, together with included excursions.

the value extends to the inclusion of all shore excursions in each port of call. All excursions operate in small groups, with a 'Quietvox' headset.

From the glut of history to be found in the Greek islands, to the golden spires and monasteries of ancient

Burma, the Aegean Odyssey experience really gets under the skin of the culture, history and heritage of some fascinating places.

From cruising inland waterways from the Guadalquivir to the Yangon, the Aegean odyssey offers scenery that only a small ship can really achieve. take a series of big game drives in southern Africa, get close to ancient Delos, or see the petrified temples and palaces of Sicily. For a change of pace, take in an evening's people watching in Mykonos or Sorrento.

Education. Fascination. Inclusivity and intimacy offered up in the setting of a small-ship experience, with fine food and a sense of style, fun and flair, in a nutshell, is the essence of the Aegean Odyssey experience.

Take a look at the new travel agent and training website at www.vtaexpert.com

VoYAGes to ANtIQUIt Y – A DeepeR INsIGHt By aNThoNy NiChol as

scheduled flights and free regional connections Pre & Post-cruise land tours or premium hotel staysShore excursions with guidesWorld leading lecture programmeAll gratuities on board

transfers and baggage handling Benefits and discounts for past passengers

For more information call 0845 437 9737 or visit voyagestoantiquity.com

FARes INcLUDe

advertisement feature


the Voyages to Antiquity experience, showcased in the company's boutique, small- ship Aegean odyssey, is a combination of immersion and inclusivity that offers cruise tours at a price that

make it one of the best value buys in the contemporary travel market. And one of the lesser known gems for agent sales.

the ship was refurbished at huge expense. every third cabin was replaced to create two larger ones. A series of expansive cove balcony cabins were created in the aft part of the ship. And, throughout, the Aegean odyssey was redecorated. there are 26 sole occupancy cabins and single supplements are low too.

this intimacy of scale allows the Aegean odyssey to slip neatly into ports that the larger, more crowded ships have to bypass. With a maximum capacity for 380 passengers, the ship features an onboard lecture programme that brings to life the sights, sounds and the history of the places that people will see over the course of each voyage.

All meals can be taken either indoors or outside, on an aft deck terrace. the food is upscale with Asian twists on offer. complimentary beer, wine and soft drinks are served throughout the course of lunch and dinner.

Entertainment is low key and there is almost a total absence of loudspeaker announcements.

All flights, hotel stays and transfers are included too, with company representatives there to meet and greet you on arrival, to ensure your smooth transfer to the ship or hotel. In most cities, the company offers an inclusive, two or three night pre and/or post cruise stay in quality hotels such as the Fairmont in Singapore, or the Ritz carlton in Istanbul, together with included excursions.

the value extends to the inclusion of all shore excursions in each port of call. All excursions operate in small groups, with a 'Quietvox' headset.

From the glut of history to be found in the Greek islands, to the golden spires and monasteries of ancient Burma, the Aegean odyssey experience really gets under the skin of the culture, history and heritage of some fascinating places.

From cruising inland waterways from the

VoYAGes to ANtIQUIt Y – A DeepeR INsIGHt

By aNThoNy NiChol as

advertisement feature

c lo c k w i s e f r o m l e f t

Aegean odyssey; lunch on aft deck; on board entertainment; bar area; on board lecture.


VoYAGes to ANtIQUIt Y – A DeepeR INsIGHt

Guadalquivir to the Yangon, the Aegean odyssey offers scenery that only a small ship can really achieve. take a series of big game drives in southern Africa, get close to ancient Delos, or see the petrified temples and palaces of sicily. For a change of pace, take in an evening's people watching in Mykonos or Sorrento.

Education. Fascination. Inclusivity and intimacy offered up in the setting of a small-ship experience, with fine food and a sense of style, fun and flair, in a nutshell, is the essence of the Aegean odyssey experience.

Take a look at the new travel agent and training website at www.vtaexpert.com

scheduled flights and free regional connections Pre & Post-cruise land tours or premium hotel staysShore excursions with guidesWorld leading lecture programmeAll gratuities on boardtransfers and baggage handling Benefits and discounts for past passengers

For more information call 0845 437 9737 or visit voyagestoantiquity.com

FARes INcLUDe

CLOSER TO HOMEThe popularity of cruising from UK ports is set to spiral in 2016by K ARL CUSHING

ex-uk cruises

CRUISe TRAde NewS l sep/oct 201548

sep/oct 2015 l CRUISe TRAde NewS 49

ex-uk cruises

KIdLeSS CRUISING

It’s official: 2016 is set to be the year for ex-UK cruising with a bumper boost in capacity and some exciting operator firsts teeing up a potential sales

bonanza for agents. Sailing from the UK may add sea days,

not to mention the occasional rough North Sea or Bay of Biscay crossing, but for many the convenience of simply rocking up to a UK port and kicking off your holiday as soon as you embark – even using sterling on board – is a compelling proposition, and not everyone likes flying of course.

Even so, the growth of the ex-UK cruise market is staggering, having risen from 91,500 passengers in 1986 to 1.64m in 2014, according to figures from industry body CLIA. This despite experiencing a 4.8% fall in demand last year, the first since 1986, due to a temporary fall in capacity, strongly reversed for 2015/16.

Underpinning this demand is the continued investment in UK ports. Alongside Southampton and Dover, with its four and two cruise terminals respectively, there’s Portsmouth and a wealth of options from Hull and Harwich to Greenock and Glasgow, with a feasibility study planned for a new cruise terminal in Plymouth. More ports mean more options for clients, and operators such as Cruise & Maritime Voyages (CMV) and Fred. Olsen Cruise Lines, which sail from eight and ten UK ports respectively, make much of this fact as a selling tool.

Lol Nichols, general sales manager at Fred. Olsen Cruise Lines, who describes the market for ex-UK cruises as “buoyant” and “very competitive”, believes the operator’s focus on regional ports helps it avoid discounting while offering agents the chance to reduce clients’ sea time, for example by offering northern itineraries out of northern ports.

“By offering convenient departures from a choice of eight British ports CMV brings cruising closer to home, with hassle-free joining and embarkation – as opposed to flying,” says CMV’s head of marketing Mike Hall, adding, “And two and three night cruises to European cities are a great alternative for a city break.”

Andy Harmer, the director of CLIA in the UK & Ireland, believes the wealth of regional departure points is a great sales tool for local agents, aided by CLIA’s ex-UK cruises training module and search facility [cruiseexperts.org].

“Sailing from a UK port remains incredibly popular with figures showing more than 730,000 Brits choosing to begin their cruise holiday this way last year,” says

Harmer. “There’s no shortage of choice in size and style of ship, nor in destination. And 2016 will be another exciting year with a number of firsts, including Fred. Olsen Line’s first departure from Newcastle for its ship Balmoral, and Disney Cruise Line offering its first British Isles itinerary on Disney Magic.”

CHoICeS, CHoICeS…Most itineraries focus on the British Isles, Western Europe and the Med, and Northern Europe and the Baltic. Norwegian Fjords cruises remain popular with 2016 options from Southampton on Celebrity Eclipse, Britannia and Fred. Olsen’s Balmoral, whose offerings include an eight-night Waterfalls, Fjords & Glaciers itinerary, and Disney Magic sailing a seven-night cruise from Dover on May 29 calling at Stavanger, Alesund, Geiranger and Bergen.

British Isles cruises are hotter still with ship options for 2016 ranging from Oceania Nautica, Seven Seas Voyager and Seabourn Quest to family-friendly Disney Magic, which will run its first

operators worth a look for clients who prefer to cruise without the little ones include Fred. olsen, which has added 18 additional sailings for 18+ passengers in 2016/17, and p&o, whose fleet includes three adult-only vessels — Arcadia, Adona and oriana. cMV’s four-strong fleet includes the adult-only Marco polo, and its themed cruises such as the 15-night tV soap Legends cruise to the canary Islands & Madeira on Magellan, departing tilbury on october 14, 2016, attract an older crowd. All Leisure Group’s Voyages of Discovery, swan Hellenic and Hebridean Island cruises lines are also purposely designed with adults rather than children in mind, although the latter does accept over nines.

cMV Magellan


Msc splendida

Fred.olsen Boudicca

ex-uk cruises

SAmpLe pACK AGeS

ever round-Britain tour out of Dover on June 5. Crystal Cruises has a 14-day Grand Britannia round-trip from Tilbury, departing July 23 (from £4,191, cruise-only), while Oceania’s offerings include the 12-Day British Isles Tapestry on Nautica, a round trip from Southampton departing June 1 2016, bolstered by a range of options which fly out or back one way, including Southampton to Stockholm and Southampton to Copenhagen (www.oceaniacruises.com).

Nice twists include Voyages of Discovery’s 12-day Britain’s Beautiful Isles cruise on Voyager, which takes in islands from Scilly to the Shetlands (from £1,277 cruise-only, departing Harwich on June 9, 2016; voyagesofdiscovery.com), while Fred. Olsen’s options range from a seven-night Easter Ireland sailing on Balmoral to the festive 11-night Tinsel & Hogmanay on Black Watch.

CooL bRITANNIA Following the return of ships such as Royal Princess this year, 2016 is set to be bigger yet. Operators offering ex-UK options next year range from Royal Caribbean and Celebrity Cruises to Holland America and Cunard Line, while Princess Cruises’ expanded ex-UK programme for 2016 features everything from a three-day ‘taster’ cruise in April to increased Med sailings between April and September and a 48-night epic from Southampton to Sydney.

Hot tickets include the trio of five- to seven-night European sailings on Royal

Caribbean’s Ovation of the Seas, which will sail out of Southampton next April and May before relocating to China. As a Quantum Class ship Ovation is big on onboard fun and activities and will also feature the line’s new luxurious Royal Suite Class offering. Another great family-friendly option is P&O’s Britannia which returns to Southampton in March for a full season of ex-UK sailings, including a British Isles cruise on July 6. Accommodating 3,647 passengers the ship boasts the fleet’s biggest spa and a fantastic Cookery Club space, with occasional classes and demos led by P&O’s ‘food heroes’ such as celebrity chef James Martin.

Despite ending its ex-UK programme earlier this year, and having put back its return to full season of ex-UK sailings until 2018, MSC Cruises will offer a selection of short sailings from Southampton next year on MSC Splendida. Standouts include its first ex-UK Britain Isles cruise (see box). Giles Hawke, executive director MSC Cruises, UK and Ireland says: “Operating ex-UK itineraries on a Fantasia class ship for the first time, in 2016 and beyond, will offer UK cruisers an opportunity to truly experience our product.”

Fred. Olsen’s bumper 2016/17 cruise season include Balmoral’s first ever programme from Newcastle, featuring 11 departures; Boudicca’s inaugural sailings from Falmouth, including an adults-only 12-night Canaries & Portugal Spring Break; and an increase in sailings from Tilbury to six. Looking ahead operators are suitably bullish, not least Nichols. “For the 2016/17 cruise season we are already well-ahead in terms of bookings and sales – particularly looking at where we were a year ago. We are therefore very confident that 2016 will be a strong performing year.”

disney Cruise Line has a 12-night British Isles cruise on Disney Magic departing Dover on June 5, 2016, priced from £1,782pp full-board based on two adults and two children sharing an inside cabin. ports include Newcastle, Liverpool, Invergordon, Greenock, Dublin and st peter port, Guernsey; disneyholidays.co.uk

p&o Cruises has a 13-night canary Islands cruise on Britannia departing southampton on May 16, 2016 priced from £1,049pp for an inside cabin, including full

t o p Fred.olsen Balmoral in Norway r i g h t small pool, Magellan


board meals and afternoon tea, kids' clubs and entertainments. plus celebrity chef James Martin will be aboard. ports include: Madeira, La palma, Gran canaria, Lanzarote, Agadir and Lisbon; pocruises.com

mSC Splendida’s first ex-UK sailing in 2016, departing May 6, will be an 11-night round-Britain cruise calling at Hamburg, Invergordon, Kirkwall, Dublin, Greenock and cork before returning to southampton. prices start from £899pp; msccruises.co.uk

James Martin on board Britannia

Population210,000Tourism

visitportsmouth.co.uk

Fast factsPortsmouth was

granted city status in 1926

The Emirates Spinnaker Tower is

170 metres tall

3 of a kind


Whether stepping on board in one of these ports or spending a day, there is so much to see and do that a return visit is almost a must. These destinations offer history in abundanceby susaN Parker

UK PORTS

PorTsmouThPortsmouth has roots steeped in maritime history. I recommend the Mary Rose Museum, opened last year, for starters. Located in the Historic Dockyard just metres from Nelson’s flagship HMS Victory, the ship was raised from the seabed in 1982 having sunk off the coast in 1545. A short walk away is HMS Warrior, Britain’s first iron-hulled, armoured warship launched in 1860, as well as the National Museum of the Royal Navy. For families a visit to Action Stations where visitors can battle with the Royal Marines, command a warship or fly a helicopter. A 45-minute harbour tour providing great views of Britain’s warships as well as the historic buildings of the city is also an option. Following the theme of war, the D-Day Museum houses unique archive film as well as memorabilia and an LCVP landing craft. For a bit of shopping and a lunchtime stop, Gunwharf Quays where you’ll find the Emirates Spinnaker Tower also houses 90 designer outlets as well as bars and restaurants, a cinema, bowling complex, comedy club and casino. For Charles Dickens’ fans it is possible to visit the bedroom where he was born. On certain days the Dickens Fellowship dress up in period costume and conduct readings. Outside the city, World Heritage site Stonehenge dating back as far as 2,500BC with a new visitor centre is within easy reach.

LoNdoNThe Royal Borough of Greenwich has recently announced the go-ahead to London's first ever passenger cruise terminal built in the borough. The development at Enderby Wharf will include a commercial cruise liner terminal - expected to be up and running by 2017.

Greenwich’s heritage and its riverfront already receive millions of tourist visitors each year.

The borough has much to offer: the world’s only surviving tea clipper Cutty Sark, the Royal Observatory of Greenwich Mean Time fame and the National Maritime Museum. It has more of a village feel, a wonderful market and local pubs.

To soak up the atmosphere of London, jump on a red bus or one of the river boats, hail a black cab, or book a coach tour. London Walks are also a great option providing a couple of hours on subjects as far afield as the Tower of London and Thames beachcombing. Well-known attractions such as the Houses of Parliament, Big Ben, Westminster Abbey and Buckingham Palace are obvious places to visit. The smaller cruise ships come right up the Thames and moor close to the Tower of London. From here there are many sights within easy reach such as St Paul’s Cathedral, art gallery Tate Modern and Shakespeare’s Globe Theatre. If you want to

To soak up the atmosphere of London, jump on a red bus or one of the river boats

Population25,223

Tourismfalmouth.co.uk

Fast factsThe HMS Beagle

anchored at Falmouth at the end of its voyage around

the world in 1836

The Falmouth Docks were developed

from 1858


FaLmouThFalmouth is a picturesque town and harbour. It’s easy to stroll through the town dipping in and out of local shops. Look out for the Falmouth Art Gallery and shop. En route stop off at one of the many outlets for a Cornish pasty or cream tea. Begin or end your visit at the waterfront which is not far from one of the circular shuttle bus stops. Stunning classic yachts are often moored alongside and the National Maritime Museum Cornwall covers everything from search and rescue to the history of packet ships. At nearby Rick Stein’s Fish you can pick up a takeaway fish and chips or take your time in the restaurant. Look out for the Falmouth Ambassadors, volunteers dressed in pale blue, who come out on cruise days to share information and local knowledge. For a bit of history nearby Pendennis Castle was built by Henry VIII to defend the Carrick Roads in 1540. Further afield there are some beautiful gardens including Trebah and Trelissick. For the literary author Rosamund Pilcher has roots in the region or for the artistic St Ives, complete with art gallery Tate St Ives, is worth the trip. The tidal island of St Michael’s Mount is a pretty special place but make sure you head back to the mainland before the tide comes in.

Population8.3m

Tourismvisitlondon.com

Fast factsGreenwich has a

longer riverfront (9 miles) than any other

London Borough

Maritime Greenwich was inscribed on UNesco’s World Heritage Site in

1997

get a view from above, the London Eye is an option, but if you want to add in a culinary experience the Shard, offers a choice of three restaurants, Oblix, Aquashard and Hutong, plus The Sky Garden.

There’s an easier way to

get your own copy

Register for free and never have to share againwww.cruisetradenews.com/registration

CTN_Registration Ad.indd 1 14/07/2015 09:02:38


tAKING A LOOK At tHE LUXURY CRUISE MARKE t

iT 's all CliawiTh aNdy harmerdirector, CLIA UK & Ireland

there has been much to get everyone excited in cruise this year – but one sector we have heard less from over the past couple of years has been

the luxury and ultra-luxury end of the market.But based on new announcements this year, it is now

clear that this part of the industry is about to undergo a complete transformation too.

there are new luxury ships coming from Regent seven seas with seven seas explorer arriving summer 2016; seabourn encore and ovation coming 2016 and 2018; silver Muse coming in 2017; oceania cruises sirena in spring 2016; Azamara is completely refurbishing its fleet starting later this year; and we have had the rapid growth and refurbishment of Windstar’s fleet too.

Meanwhile, crystal cruises has announced three new ocean ships - a new yacht, its own Dreamliner and the creation of its own river cruise product in europe.

of course the luxury cruise sector does not solely rely on new ships to grow and attract guests. cruise lines like Hebridean also demonstrate the breadth of cruise product available, and all cruise lines enjoy great repeat business. I think it fair to say that just given the number of new ships coming to this sector in the coming years, the sector is very much enjoying a renaissance the likes of which we have not seen at least since the economic crash of 2008.

It is also fair to say that luxury ocean cruising is about to evolve and challenge not just the rest of the ocean cruise sector, but also the whole of the luxury travel sector too.

And that excitement is continuing in the luxury river cruise sector too with continued growth and expansion across the board in new ships, new ports, new excursions and new rivers. Luxury travellers are seeing the same upmarket treatment as they would expect elsewhere, but with all of the added advantages that travel by river has to offer.

the changes in the luxury sector illustrate the overall robust growth shown across the cruise industry in a year when for the first time over 23 million people are expected to take a cruise holiday. these are exciting times for the whole industry.

Luxury is a term that tends to be used quite widely in the travel industry and this is no different in cruising, with terms such as ‘ultra luxury’, ‘six star’ and ‘modern luxury’

all appearing regularly, but what makes a cruise luxury? I saw a quote recently from the CEO of Panerai Watches who I think has captured this nicely when it comes to the brands that we would associate with luxury cruising - “Luxury is attention to detail, originality, exclusivity and above all quality”.

The luxury cruise lines are not always ones that will sell hundreds of passengers for every agent, by definition they are more exclusive than this, but the majority of agents will have some luxury clients on their database and it is clear that customers are increasingly looking for better and different experiences than they were 10 years ago.

Over the last few years the value for money offered by the luxury cruise lines has increased, with them including everything from drinks, speciality dining and shore excursions and whilst this may initially look more expensive to a customer these are all elements that in general they will take advantage of on their cruise and often this could be a better deal for your customers.

The luxury sector is more exciting than ever with new ships coming all the time. Regent Seven Seas says its Seven Seas Explorer will be “the most luxurious ship ever built” and I was recently lucky enough to visit the shipyard and see the cabins which look fantastic! There’s also the recent news of Crystal Cruises’expansion and the launch of the Silver Muse and Seabourn Encore. This shows how committed the luxury brands are to growing their business but also how much demand there is for products like this.

I am sure I can hear all the agents now saying: “That’s great Claire, but what’s in it for us?” Higher average selling prices mean higher earnings, on average you could earn somewhere in the region of £400 - £600 per passenger commission. The luxury lines are also usually very pleased to work with you on events for your database that reflect their brand in order to attract your more discerning customer. Last but definitely not least, the experience that your customers receive on board is of a very high standard meaning you should have very happy customers that will return to you again and again.

"The luxury sector is more exciting than ever with new ships coming all the time"

iNdepeNdeNT voiCewiTh Cl aire BriGhToNsenior commercial manager, Advantage Travel Partnership

Comment


China Crisis ? What China Crisis ?

the cruise industry’s passage to the Orient is going through the sort of bumpy seas that deter nervous passengers from crossing the Bay

of Biscay.Early forecasts were good, and eager executives

looked forward to making millions by attracting just a tiny fraction of China’s billions of newly affluent consumers.

Royal Caribbean were the boldest, sending the nearly-new Quantum of the Seas to Shanghai.

Next year, a second Quantum-class vessel, Ovation of the Seas, will be sailing from Chinese ports along with Mariner, Voyager, and Legend.

Costa Cruises plans to have four ships – Fortuna, Serena, Atlantica and Victoria – in the region; Princess, another early player, will base Golden Princess in Tianjin and Sapphire Princess in Shanghai. They will later be joined by the latest Royal-class ship – it’s not yet been named, but the keel-laying ceremony in an Italian shipyard was celebrated by a traditional Chinese lion dance.

Latest to join the fray is MSC, whose new-ly-stretched Lirica is scheduled to arrive in Shanghai on 1 May, 2016.

As the cruise lines are discovering, catering for the Chinese market involves more than just stripping out a burger bar and replacing it with a noodle shop – which is what happened when Kung Fu Panda kicked Johnny Rockets out of Quantum.

West End shows such as Quantum’s Mamma Mia! have made way for “international” theatre presentations; on Costa this might even involve topless burlesque dancers.

The Chinese itineraries may earn more per day in fares than in traditional areas such as the Med and the Caribbean, and the Chinese passengers may spend more on board – with the casinos and shops making up for lower bar takings – but it comes at a price.

comment captain greybeard

CapTaiN greybe ardjohN hoNey welleditor, World of Cruising

There was near-mutiny when Quantum returned to Shanghai from a weather-affected voyage that sub-stituted ports of call in South Korea for the expected destinations in Japan.

Most of the Chinese passengers expect to spend thousands of dollars in Japanese stores, buying luxury goods, electronics and cosmetics that are far more expensive back home, and some had to be forcibly re-moved from the ship when their demands for compen-sation were not met.

The recent devastating explosion at Tianjin port – the closest cruise terminal to Beijing – will be seen as a minor inconvenience compared to the dramatic events affecting the Chinese economy, which could undo many long-term forecasts of growth.

So what do the cruise lines make of it all?Tony Kaufman, senior vice-president in charge of

Princess’s Asia operations, told me: “We believe the de-sire to travel, specifically the new opportunity of cruises in China, will continue to be a priority for consumers.

“Currently, China represents the largest outbound travel market in the world. We believe in the long-term growth of leisure travel and we also have a long-term commitment to the China market. We try to avoid tak-ing a short-term view based on what the market is doing in one region or another at any given point in time.”

Giles Hawke, UK & Ireland managing director for MSC Cruises, said: “China is, and will remain, a particularly attractive market for leading global cruise lines, especially where they are able to design a product – as we did with our partners – that truly caters for the needs of the local consumer.”

I had hoped to be able to report on the views of Royal Caribbean. Sadly, despite repeated requests, Dominic Paul, senior vice-president, international, was unable to offer any comment. For a moment, I began to understand how those thwarted Quantum passen-gers might have felt…







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tAKING A LOOK At tHE LUXURY CRUISE MARKE t

iT 's all CliawiTh aNdy harmerdirector, CLIA UK & Ireland

there has been much to get everyone excited in cruise this year – but one sector we have heard less from over the past couple of years has been

the luxury and ultra-luxury end of the market.But based on new announcements this year, it is now

clear that this part of the industry is about to undergo a complete transformation too.

there are new luxury ships coming from Regent seven seas with seven seas explorer arriving summer 2016; seabourn encore and ovation coming 2016 and 2018; silver Muse coming in 2017; oceania cruises sirena in spring 2016; Azamara is completely refurbishing its fleet starting later this year; and we have had the rapid growth and refurbishment of Windstar’s fleet too.

Meanwhile, crystal cruises has announced three new ocean ships - a new yacht, its own Dreamliner and the creation of its own river cruise product in europe.

of course the luxury cruise sector does not solely rely on new ships to grow and attract guests. cruise lines like Hebridean also demonstrate the breadth of cruise product available, and all cruise lines enjoy great repeat business. I think it fair to say that just given the number of new ships coming to this sector in the coming years, the sector is very much enjoying a renaissance the likes of which we have not seen at least since the economic crash of 2008.

It is also fair to say that luxury ocean cruising is about to evolve and challenge not just the rest of the ocean cruise sector, but also the whole of the luxury travel sector too.

And that excitement is continuing in the luxury river cruise sector too with continued growth and expansion across the board in new ships, new ports, new excursions and new rivers. Luxury travellers are seeing the same upmarket treatment as they would expect elsewhere, but with all of the added advantages that travel by river has to offer.

the changes in the luxury sector illustrate the overall robust growth shown across the cruise industry in a year when for the first time over 23 million people are expected to take a cruise holiday. these are exciting times for the whole industry.

Luxury is a term that tends to be used quite widely in the travel industry and this is no different in cruising, with terms such as ‘ultra luxury’, ‘six star’ and ‘modern luxury’

all appearing regularly, but what makes a cruise luxury? I saw a quote recently from the CEO of Panerai Watches who I think has captured this nicely when it comes to the brands that we would associate with luxury cruising - “Luxury is attention to detail, originality, exclusivity and above all quality”.

The luxury cruise lines are not always ones that will sell hundreds of passengers for every agent, by definition they are more exclusive than this, but the majority of agents will have some luxury clients on their database and it is clear that customers are increasingly looking for better and different experiences than they were 10 years ago.

Over the last few years the value for money offered by the luxury cruise lines has increased, with them including everything from drinks, speciality dining and shore excursions and whilst this may initially look more expensive to a customer these are all elements that in general they will take advantage of on their cruise and often this could be a better deal for your customers.

The luxury sector is more exciting than ever with new ships coming all the time. Regent Seven Seas says its Seven Seas Explorer will be “the most luxurious ship ever built” and I was recently lucky enough to visit the shipyard and see the cabins which look fantastic! There’s also the recent news of Crystal Cruises’expansion and the launch of the Silver Muse and Seabourn Encore. This shows how committed the luxury brands are to growing their business but also how much demand there is for products like this.

I am sure I can hear all the agents now saying: “That’s great Claire, but what’s in it for us?” Higher average selling prices mean higher earnings, on average you could earn somewhere in the region of £400 - £600 per passenger commission. The luxury lines are also usually very pleased to work with you on events for your database that reflect their brand in order to attract your more discerning customer. Last but definitely not least, the experience that your customers receive on board is of a very high standard meaning you should have very happy customers that will return to you again and again.

"The luxury sector is more exciting than ever with new ships coming all the time"

iNdepeNdeNT voiCewiTh Cl aire BriGhToNsenior commercial manager, Advantage Travel Partnership

Comment

057_CTN0910_Comment.indd 57 14/09/2015 13:02

Introducing the all new Seabourn Encore

The stunning new Seabourn Encore will debut in Dec 2016, once again

re-defining the ultra-luxury experience. Modelled after our award-

winning Odyssey-class trio, this striking new ship offers an extra

deck, allowing for even more luxury suites, and yet another beautiful,

special-occasion dining venue.

Favourite features will be realized with the flair of design genius

Adam D. Tihany, who specialises in developing elegantly spaces for

the world’s most highly rated restaurants and hotels. The ship will feel

more like a luxurious private residential yacht with a new softness

and curvaceous elegance. And, true to his vision, Tihany has enriched

the interiors with an impressive array of unexpected surprises and

subtle transformations for guests to continually delight in.

Inaugural Season - On Sale!●● 9 unique itineraries with 26 sailings of between 10-60 days

●● Visiting Arabia, South Pacific, Australia & New Zealand

●● Overnight stays in Singapore and Sydney

●● Plus out of the way places like Philip Island in Australia

●● Look out for Europe 2017 sailings!

Seabourn Encore - at a glance●● Arrives: 4 Dec 2016

●● Ship’s capacity: 604 guests in 302 all veranda suites

●● Encore is the evolution of Seabourn’s all suite, all inclusive six star cruise experience

●● Inaugural season now on sale with cruise fares from £3,999pp

“Seabourn moments” – designed to delight and surprise

where personal touch adds delight to every whim

learn the art of selling luxury cruises and win some six star pampering

Learn the art of selling six star luxuryVisit www.seabournacademy.co.uk

Simply register by 31st October 2015 to receive Molton Brown toiletries

Complete the training to receive a complete Molton Brown travel kit

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Sales Team: 0844 338 8690 Reservations: 0844 338 8686

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BEST SMALLCRUISE LINE

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2014

“We at Seabourn believe that delight is an important art form. We are masters of effortless delight, handcrafting personal experiences for each and every one of our guests through unobtrusive, yet intuitive service.

Service is beyond what is expected. Dedication beyond what is required. Delight beyond destination.

In 2016 Seabourn features some incredible cruise experiences onboard our three state-of-the-art six star ships; together with an all-inclusive lifestyle that is truly

delightful. Come, enjoy the art of delight”

Lynn Narraway - Managing Director UK & Ireland

how to sell SeabournPOLAR online is the fastest and easiest way to book Seabourn

For agency registration and enquiries

e-mail [email protected].

Reservations: 0844 338 8686

seabourn.co.uk







001_CTN0910_Cover.indd 1 16/09/2015 15:57

interview with voyages to antiquity · 2015-10-08 · to hawaii and through the south pacific to...

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