interviewer training overview: p riorities for l ocal a ids c ontrol e fforts
Post on 21-Dec-2015
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Interviewer Training Overview:
Priorities for Local AIDS Control Efforts
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Conduct PLACE assessment in <PPA>
2. Identify venues where people meet new partners∆ Community Informant Questionnaire (Form A)∆ Venue and Event Report (Form B)
3. Visit, characterize, map all venues ∆ Venue Verification Form (Form C)
4. Find out if there are many new sexual partnerships formed at venues∆ Questionnaire for Individuals Socializing at Venues
(Form D)
PLACE Assessment Data Collection
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Community Informant QuestionnaireRecords characteristics of community informants
Venue and Event ReportRecords information about each venue (location) or event (such as a
festival or sporting event) that a community informant reports
Venue Verification FormRecords information about a venue from interview with responsible
person at each venue (manager or owner)
Questionnaire for Individuals Socializing at VenuesRecords information about individuals at venues
PLACE Assessment Data Collection
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The Importance of Data Confidentiality
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Confidentiality of the Survey Information
It is the responsibility of interviewers to protect the confidentiality of the people involved in the study
∆ Avoid leaving documents where they can be seen by unauthorized persons
∆ Avoid discussing the survey in a public setting where you may be overheard
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Confidentiality of the Survey Information
Keep what you learn during an interview strictly confidential
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General Interview Instructions to Keep in Mind
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General Interview Instructions:Be Prepared
∆ Make sure you understand each questionnaire very well and that you can use it easily and correctly
∆ Review questionnaires until you feel confident and comfortable with them
Fumbling can cause the respondent to lose confidence in you
∆ Make sure you have all materials with you before heading to the field
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General Interview Instructions:Establish Good Rapport and Stay Neutral
∆ A successful interview is founded on a good relationship with the respondent
∆ Show that you are an understanding and friendly person
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General Interview Instructions:Establish Good Rapport and Stay Neutral
∆ Avoid seeming bored, uninterested, or hostile
∆ Do not allow your words, tone of voice, or body language to convey “judgment”
∆ Remain friendly but neutral; avoid acting surprised, critical, approving, or disapproving
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General Interview Instructions:Asking the Questions
∆ Ask the questions in order
∆ Avoid showing questionnaire to the respondent
Respondents may be influenced by knowing that questions are coming next or by seeing answer categories
∆ Conduct the interview in privacy
If others are observing, respondents may change the way they answer
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General Interview Instructions:Art of Probing
Probing serves three main functions...
∆ To encourage the person being interviewed to give more information, be more clear, or finish up an answer
∆ To discourage the person being interviewed from giving irrelevant information
∆ To improve rapport by indicating that you (the interviewer) are paying attention
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General Interview Instructions:Art of Probing
When else should you use a probe?
∆ If a respondent has trouble putting his/her thoughts into words
∆ If a respondent is hesitant about giving you certain information
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General Interview Instructions:Art of Probing
Probes you can use:
∆ Repeat the question you just asked
∆ Repeat what the person being interviewed said last
∆ Say “Anything else?” for questions where more than one response is possible
∆ Ask neutral questions like “What do you mean?”
∆ Non-verbal cues (pause, look, or nod) to give the person time to gather his or her thoughts
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General Interview Instructions:What to Do with “Don’t Know” Responses
People say “I don’t know” when they:
∆ Do not understand the question
∆ Feel uncomfortable answering
∆ Really don’t know the answer
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General Interview Instructions:What to Do with “Don’t Know” Responses
Probing helps to avoid “don’t know” answers:
∆ Repeat the question
∆ Sit quietly and wait
∆ Say, “Well, what do you think?” or “I just want your own ideas.”
∆ Try to probe at least once
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General Interview Instructions:What to Do with “Don’t Know” Responses
∆ Don’t try and force an answer; stop right away if the respondent becomes irritated or annoyed
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General Interview Instructions:Controlling the Interview
It is important to maintain control of the interview so it can be completed on time and in order
If a respondent provides information that will be covered later in the interview, you can:
∆ Politely tell the respondent that you must ask other questions first
∆ Write down the information and confirm it at the appropriate stage of the interview
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General Interview Instructions:Ending the Interview
∆ Tell the respondent that you are grateful for his or her very helpful cooperation
∆ Immediately check the questionnaire to make sure it is complete; if answers are skipped or are not clearly marked, follow-up with the respondent right away
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General Fieldwork Reminders
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Tips for Fieldwork Success:
∆ Re-read the manual often to refresh your memory!
∆ Carry the manual with you to the field in case questions arise.
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Tips for Fieldwork Success:
∆ Remember to practice and make sure you are comfortable with the questionnaires
∆ Be polite to everyone you meet
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Tips for Fieldwork Success:
∆ Complete the first page of a questionnaire, even if the respondent refuses to go further
∆ Ask questions in a clear and simple manner and in the order they appear in the questionnaire
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∆ Make sure to record answers accurately and legibly
∆ If you are unsure about a response, probe in a neutral manner
Tips for Fieldwork Success:
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Tips for Fieldwork Success:
∆ Protect the questionnaires from dirt or damage
∆ Ask the field coordinator about any questions, problems, or difficulties you may have
∆ Remember to keep all survey and questionnaire information confidential!
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Things to Avoid:
∆ Do not phrase questions in a way that suggests answers
∆ Do not put words in the mouth of the respondent, or lead the respondent towards your viewpoint
∆ Do not reveal your judgments or opinions about respondents
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∆ Don’t leave any response column blank!
∆ If there is a problem with any part of a questionnaire, write “CANCELLED” across the page and use a fresh questionnaire
∆ Hand all questionnaires back to your supervisor, including those that are unused or partially used
Things to Avoid:
CANC
ELLE
D
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Things to Avoid to Maintain Confidentiality:
∆ Do not allow people to observe the interview, and especially do not allow any person to answer on behalf of the respondent
∆ Do not show the individual questionnaire form to the respondent or to any unauthorized person (this includes before, during, or after an interview)
∆ Do not leak any names or interview information in any way, whether knowingly or by accident
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And, Finally…
Do not combine your survey work with personal causes or activities for personal gain:
∆ Canvassing for political or religious organizations
∆ Canvassing for other organizations
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End of Interviewer Training Overview