Into A New Era of Expansion

2018 Yee Hong Annual Report

MESSAGE FROM THE CENTRE

It was an eventful year at Yee Hong. We have embraced technology changes, expanded our services and, with partners, were awarded 800 new long term care beds. Our new residential hospice will accept patients in 2020, and is the first ever residential hospice in Scarborough. In addition to our own internal change, we are also on a journey with our government’s system change with the formation of Ontario Health and Ontario Health Teams.

In 2018, Yee Hong launched an Innovation Lab and we are reviewing over 125 new ideas from our employees, focused on improving our care and services for seniors as well as operational efficiencies. Through the Lab, Yee Hong was awarded a research grant with University of Toronto to automate mundane chores and enable our employees to spend more time engaging our residents.

As always, we are focused on our quality of care and services and we continue to develop as an organization, like hiring a full-time Nurse Practitioner, implementing Virtual Reality, expanding our adult day program service hours and starting new programs for our seniors with dementia. We continue to collaborate with our hospital and community partners to better serve our community while always challenging ourselves to innovate.

Yee Hong’s reputation is built upon high quality care and services and we are incredibly grateful to our staff, volunteers and Board of Directors whose commitment and dedication to the seniors allow us to build upon our strong foundation. While it was our CEO’s first year with the organization, it is our Board Chair’s last year, having served two consecutive terms and over a decade in volunteer leadership.

It is a time of change and we must be willing to disrupt tradition to continue to be a leader in our sector and challenge ourselves to find creative ways to efficiently and effectively serve our community. As a highly respected provider of care and programs, Yee Hong has an obligation to influence how we serve our community and provide the quality of care at the right time, in the right place, with the right skills.

Corinne WongYee Hong Centre Board Chair

Tracy E. JonesYee Hong Centre Chief Executive Officer

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Dr. Joseph Y.K. WongYee Hong Founder and Foundation Board Chair

Stephen SiuPresident of Yee Hong Community Wellness Foundation

MESSAGE FROM THE FOUNDATION

Realizing the dream of culturally-appropriate senior care for the Chinese Canadian community in Toronto required a lot of hard work. Some said it was impossible, but it took us seven years to build the first Yee Hong Centre for Geriatric Care. But we did not stop there.

When it became obvious that one Centre was not enough, we built three more Yee Hong Centres in Markham, Mississauga and Scarborough. But we did not stop there.

We built Yee Hong Garden Terrace, our life-lease project which sold out without any advertising. We expanded our range of community and support services to cater to seniors from all walks of life, at all stages of life. But we did not stop there.

In 2018, we began development of the Yee Hong PK Kwok Hospice (formerly called Yee Hong Scarborough Hospice), the first residential hospice in Scarborough and the first one built primarily by the Chinese Canadian community. We also launched several innovative initiatives, including our Virtual Reality for Seniors program, which uses technology to provide cognitive and sensory stimulation and engage other participants in meaningful interactions.

But the demand for Yee Hong’s services has only increased since we opened our last Centre 15 years ago. The commitment from the Ontario government to add new long-term beds gave us a real opportunity to meet that demand. Joining with various partner organizations, Yee Hong has been allocated 800 new beds, essentially doubling our current capacity.

This opportunity does not come lightly; in fact, we face our greatest fundraising challenge ever. Yee Hong needs to raise at least $50 million in the next four years before we can start construction. Hard work indeed.

We cannot stop now. We must keep moving forward, keep growing to meet the needs of our seniors. With everyone’s help, we will do our best and we will succeed.

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ABOUT YEE HONG

VISION Yee Hong will be the model of excellence in culturally appropriate seniors’ care.

MISSIONWith strong roots in the Chinese Canadian community, Yee Hong enables Chinese-Canadian and other seniors to live their lives to the fullest – healthy, independent and dignified. We provide a continuum of excellent, culturally appropriate care.

VALUESThese values are Yee Hong’s foundational beliefs and guide our processes and decision making.

Respect: We value each person as a unique individual and respect his/her background, beliefs and choices.

Compassion: We foster a caring and supportive environment that accepts people as they are.

Commitment: We promote dedication in our roles and to the organization’s vision, mission and values.

Excellence: We promote client centered care, excellence in service delivery and quality of work life.

Teamwork: We foster cooperation, collaboration and mutual trust among staff, volunteers and clients.

Integrity: We adopt an ethical approach in everything we do.

Accountability: We accept responsibility for the resources entrusted to us.

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EXCELLENCE IN

QUALITY CARE

CONTINUUM OF CARE AND SERVICES

Senior HousingAssisted LivingLife Lease HousingRent-Geared-to-Income HousingSupportive Housing

Support Services

• 24-hour Medical Emergency Response

• Activation

• Health Monitoring

• Homemaking Support

• Personal care

Palliative CareResidential Hospice10 bed Residential Hospice in Scarborough under development

Community Services• Adult Day Programs

– Post-stroke and Alzheimer – Memory Training & Activity

Program

• Congregate Dining – Frail, isolated seniors

• Active Senior Programs

Support Services• Advocacy

• Caregiver Support

• Chronic Disease Self- Management and Prevention

• Client Intervention

• Friendly Visiting

• Transportation

• Volunteer Development

Medical Services

Medical Clinics• Chiropody

• Family Medicine (Garden Terrace)

• Geriatric and Internal Medicine

• Memory Program (Outreach)

• Urology

Rehabilitation Service Tenant Providers• Acupuncture

• Occupational Therapy

• Physiotherapy

Long-term Care Home (805 beds)Scarborough-McNicoll (155 beds)Ho Lai Oi Wan Centre, Markham (200 beds)Mississauga (200 beds)To Heung Chan Nursing Home, Scarborough-Finch (250 beds)

Program

• 24/7 nursing care with access to physician

• Dementia care - Behavior Support Ontario

(BSO)• Dietetic and Nutrition

counseling • Intergenerational program • Nurse Practitioner (McNicoll,

Finch and Markham)• Nursing restorative care• Occupational therapy• Onsite access to medical

specialists• Palliative and

End of Life Care• Peritoneal dialysis (Finch)• Physiotherapy• Recreation, music, art and

pet therapy• Social work counseling • Spiritual and religious care

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EXPANDING OUR SUPPORTWHY WE NEED YOU!

Whether you contribute financially, give your time, or help us in other ways, Yee Hong relies on our donors, sponsors, volunteers, and supporters to ensure our success. While the Ontario government provides much of our operating costs, there are many reasons why we still need to raise money:

• We offer more than basic care. We go above and beyond the provincially-mandated level of care to make sure our seniors are treated with the dignity and respect they deserve.

• We often accept and care for complex cases that require high levels of care and attention.

• We offer a wide range of programs and services that we believe are in the best interests of our seniors, some of which are not covered by government funding. We often charge nominal user fees that are below the breakeven point in order to keep services affordable for everyone.

• High quality caregivers are hard to find and retain. From our medical staff and personal support workers to our administrative staff and our executives, Yee Hong is proud to be an employer of choice, offering competitive salaries and growth opportunities.

• With three new Centres and 800 new long-term care beds, we must raise over $50 million within the next four years to meet our share of capital costs for these new projects.

We are responsible stewards of your donations. Both Yee Hong Centre for Geriatric Care and Yee Hong Community Wellness Foundation are registered charities with Canada Revenue Agency. We undergo annual audits to assure our stakeholders we are financially stable and sound.

Please consider a gift or donation to Yee Hong. Your generosity will ensure our ability to provide our seniors a place to grow old with dignity and respect.

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EXPANDING OUR REACHYEE HONG’S FUTURE EXPANSION

Yee Hong is a non-profit senior care organization. We have been delivering high quality culturally appropriate services to Chinese and other ethnic seniors since 1994. Operating 805 long-term care home beds and a wide range of community support services, Yee Hong annually serves over 26,000 individuals across the Greater Toronto Area.

Yee Hong continues to honour our past, serve seniors in the present, and innovate for the future. It is an exciting time of growth. In 2018/19, Yee Hong was allocated licenses to build three new long-term care homes in partnership with various organizations:

• 256-bed home in Markham

• 320-bed home in Mississauga

• 224-bed home in Scarborough

We are also redeveloping ground-floor space at our Scarborough-Finch Centre for the Yee Hong PK Kwok Hospice. Further, we are expanding our community services and housing solutions. Yee Hong needs your support and financial donations to make these plans a reality.

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EXPANDING OUR SERVICESYEE HONG PK KWOK HOSPICE

When a loved one is diagnosed with a terminal illness, they may wish to forego curative or life-prolonging treatment options and instead focus on enjoying time with family members and friends, spending their remaining days as pain and symptom-free as possible and living life to the fullest.

For 25 years, Yee Hong has established a well-deserved reputation for exemplary, culturally appropriate and compassionate care to seniors. In order to meet the increasing demand for palliative care services across the Greater Toronto Area, development of the Yee Hong PK Kwok Hospice is already underway at our Scarborough-Finch Centre. The hospice is scheduled to open in 2020.

“This residential hospice centre at Yee Hong will provide an environment that enables individuals to spend their last leg of life’s journey with the least amount of pain and discomfort, respecting one’s dignity and privacy, and honouring the culture and tradition of each individual,” says Dr. Joseph Wong, Yee Hong Founder and Chair of Yee Hong Community Wellness Foundation.

This will be the first residential hospice in Scarborough and also the first to be built primarily for the Chinese community in Canada. The facility will provide a home-like setting where families can spend meaningful time with their loved one while he/she is assisted by Yee Hong’s professional caregivers.

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EXPANDING OUR HORIZONSYEE HONG AND INNOVATION

Yee Hong created the Innovation Lab in summer 2018 to encourage public and private partnership, new programs and financial sustainability at Yee Hong.

The Innovation Lab identifies business ideas, evaluates feasibility, develops business cases and implements pilot projects. Every innovation aligns with the social mission of the Centre and will generate either revenue or savings. In this way, the Lab contributes to Yee Hong’s financial sustainability.

Yee Hong’s employee “Ideas Campaign” launched in fall 2018 at all four Yee Hong Centres. More than 125 ideas have been contributed directly by staff and managers since the campaign began.

Every month, a working group composed of the CEO and senior leaders meets to select promising ideas for Yee Hong seniors. Dozens of proposals have been examined in detail, and several are already implemented.

At least ten more services and products are in development for 2019 and 2020. Yee Hong is committed to evolve and serve the growing number of seniors in our communities.

We innovate to serve our residents, clients and patients and to ensure that financial sustainability is part of our future.

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EXPANDING OUR REALITY VIRTUAL REALITY FOR SENIORS

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Through sight and sound, virtual reality (VR) is a form of cutting-edge computer technology that replaces the user’s immediate surroundings with a virtual environment. Seniors and their families at Yee Hong are now using VR technology to engage in a range of activities, from virtual travel adventures to recreational sword fighting in gameplay.

The Virtual Reality for Seniors (VRS) program at Yee Hong challenges misconceptions surrounding seniors’ use of technology and engages seniors in fun and interactive VR games and experiences. The activities encourage physical exercise and cognitive stimulation using technology.

We have received positive feedback from participants and extensive TV and print coverage for the VRS program. The Ontario Ministry of Seniors and Accessibility provided funding for this program.

EXPANDING OUR IMPACTI CAN DANCE PROGRAM FOR

PARKINSON’S CLIENTS

Yee Hong strongly believes every senior has the potential to grow, and is committed to be innovative in supporting such growth. Since September 2017, Yee Hong has collaborated with Dance DNA to develop the volunteer-led “I Can Dance” program for individuals with Parkinson’s disease or other neurological disorders, so that they can experience the joy and benefits of dancing.

Literature has shown the benefits of dance for individuals living with Parkinson’s, in terms of enjoyment, stimulation, mechanisms of action and social nature. The pilot project demonstrated encouraging results that have shown a positive impact to the participant’s self-esteem, purposeful interests and motor movements.

On September 15, 2018, the inaugural Silver Ball was held to raise funds for the Parkinson’s “I Can Dance” program”. Although the event included professional dancers, the highlight was a performance by three of our Parkinson’s day program clients. The Silver Ball will be held on October 12, 2019, and all are invited to attend and support this heartwarming cause.

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DONORS AND SPONSORSDonors$200,000+Yik-Cheung KwokThe Hoh Tribute Fund

$50,000+Cameron HoDiana S. IuManulife FinancialPizzelwig Investments LimitedTD Bank Group

$20,000+Century Private SchoolFrank ChauCXT Architects Inc.Deltera Inc.The Frank Scarpitti Charitable Foundation Inc.Hanson CanadaHong Kong Economic & Trade OfficeHSBC Bank CanadaDiang-Yee IuHuang-Yee D. IuMing-Yee IuVincent IuKenny Wan Chartered AccountantRosemary LeeMediSystem Pharmacy Ltd.Mississauga Board of Chinese Professionals & BusinessesMode ApparelHelena O’ConnorRBC Royal BankShoppers Drug MartMay K. Wong-HonRae S.M. YeungMabel W. Yip

$10,000+Achieva HealthBest Deal Graphics & Printing Inc.Century 21 Atria Realty Inc.Anna S. ChanFloors @ WorkAlice Ha

Hai Ying International Inc.Heritage Funeral CentreKPMG MSLPEstate of Shomnia Pau Yue-Kew KungBenjamin LiViviane LooDavid MaungMetro Toronto Chinese Golden Age SocietyNobis Inc.Osler, Hoskin & Harcourt LLPQuantum Medical Imaging Services Inc.James K. SengSue TangEric TongUmeken Canada, Inc.George WongTeresa P. Wong

$5,000+Bell CanadaBeta Inception Inc.Ieng-Fat ChanWilliam ChanJames ChengFlora ChongAnn ChowCyclone Range Hoods Inc.Far East Aluminium Works Canada Corp.Fasken Martineau DuMoulin LLP, Barristers & SolicitorsForward Signs Inc.Elaina FungLuc GrenonHighcastle Investments LimitedHME Ltd.Derrick LeeAdrian LoMomiji FoundationRexall Pharmacy Group Ltd.ScotiabankServomation Inc.Spirit of York Distillery Inc.Telus

Ti FoodsToppits Foods Ltd.James W. WongJoseph Y.K. WongSusan F. WongYoga Tree RH Inc.

$2,000+797332 Ontario Limited Man Brothers2573129 Ontario Inc.Black & McDonald LimitedBurgundy Asset ManagementKatherine ChanKevin ChongLetty ChowPeter ChoyComplete Purchasing Service Inc.Concord Apparel Canada Inc.Dr. B. Kwan Medicine Professional CorporationJohnson FuJoanna HaAnn HongHong Kei Fitness & Dance ClubDaocui HuangBetty IuFarsad KianiK.O. Partners Ltd. Consulting EngineersKwok Ming DonRaymond KwongShirley KwongGrace LauBarbara K. LeePatrick K. LeeWayne LeeAda C. LiLifelabsEcho X. LiuLucullus Bakers & RoastersDavid MaMaholi Inc.Master’s Trust Realty Inc. BrokerageMon Sheong FoundationPatrick NgN.H.D. Developments LimitedOntario Chinese Anglers Association

Oxford PropertiesPierre LaurentPrism PartnersQuality Life Services Inc.Mee QuanElaine SengSpeedstar Auto GroupStephen Ng Medicine Professional CorporationTrane Canada ULCPauline Po Yee TsangSau Kin TseNoddy Y. TsuiTeresa W. TsuiUniversity of Toronto at ScarboroughAnn C. WaiKam-Ping WongTak-Hing WongZuli XuYee Hong Markham Family CouncilHelen Yue

$1,000+745718 Ontario Inc.Alpine Specialty ChemicalsAster’s Music HouseAtlantic (HS) Financial CorporationAudrey Chiang Insurance Services Inc.Norman H. Au-YeungCarol W. ChanDavid ChanLawrence ChanRicky ChanCharlie’s Meat and Seafood Supply Ltd.Sandy ChengWai Ying ChinJeanette ChoyNelson N. ChoyAmy K. ChuMable ChuKim F. Chung For YuenJohn Di Lorito

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DONORS AND SPONSORS (CON’T)Sponsors for Signature Events680 NewsA99 GolfAchieva HealthAlpine Specialty Chemicals LtdAsianwave MagazineAudi UptownBest Deal Graphics and PrintingBlack & McDonaldBMO Wealth ManagementCanadian City PostCardinal Health CanadaCentury Private SchoolCentury 21 Altria Realty IncCheelo Graphics IncChina DailyCodehesive SolutionsComplete Purchasing Services IncConcord Apparel Canada IncCXT Architects IncDelta Air LinesDine MagazineFete ChinoiseGreenfield GolfHanson CanadaHCafeHeritage Funeral CentreHindi AbroadHolt RenfrewHong Kong Economic & Trade Office - TorontoHSBC Bank CanadaKenny Wan Chartered AccountantLifeLabsManulifeMedisystem Pharmacy LtdMedThree Insurance GroupThe New Classical 96.3FMNikkei VoiceOLGOMNI Diversity TelevisionOsler, Hoskin & Harcourt LLPPeter Kwan Certified Real Estate Specialist

Pierre LaurentPrism Partners IncRBC Royal BankResults AdvertisingRoyal de VersaillesSing Tao DailySing Tao A1 Chinese Radio Spirit of York Distillery CoSummagoSung MarketingTD Bank GroupTelusTENATi FoodsTiloTour East Holidays (Canada) IncTraneTridelTrisuraThe Weekly VoiceUmekenVivid Flower BoutiqueY.Liu Law FirmYoga Tree

Eng Yue EngKenneth FokMaria FongFu Hui Education FoundationDanny FungAlan HoAnne P. HoChik-Sang HoArlene HolekCatherine C. HutsonMartin KobayashiPeter KwokLarkin Architect Ltd.Nelson LauAnita S. LeeBeatrice LeeBrenda W. LeeJane LeeNancy LeeShu-Huei LeeDanny LeungHelen LeungHenry LeungKit-Fong LeungStephen LeungHak Leung LiMartin LiCharles LinKathy LinEmily LingFoo-Wing LoWei-Hsien Loh-ChangChiu Wah LuiKai-Ki LuiLung Kong Kung Shaw BrotherhoodRyan W. MaiMedigas Praxair Canada Inc.Bryan MoSarah NgSau Wan NgGilbert C. PoonMickey PoonSharon PoonPrism Medical Ltd.Salad King

Paul ScarafileNaotoshi SekoSeng Hwa Trading IncAndy SinStephen SiuDaniel SoRon StarrSamuel SumPatrick SunNeil TaitDavid Y. TanAnna TangToronto Chinese Business AssociationTrisura Guarantee Insurance CompanyLouis TsaiThomas K. UGrace Y. WanHarry WangAdelina Y. WongEmily S. WongJackson S. WongKaren WongPik Yung WongRobert WongTim WongAllan D. WuKing-Wan WuQing XianGladys YaoSusanna YauJackie C. YeungMillan YeungRichard YeungWilliam YowJohnson YuMichael C. YueIda M. YungLydia A. Zorn

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COMMUNITY

CONNECTIONS

SIGNATURE FUNDRAISING EVENTSFrom golf tournaments to garage sales, events of all sizes help support Yee Hong’s mission to deliver the best culturally appropriate and culturally sensitive care for our seniors.

Dragon Ball is Yee Hong’s signature annual benefit gala. In 2018, the 29th Dragon Ball was held at the Metro Toronto Convention Centre and raised $1 million in one night.

2018 Dragon Ball

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Dragon Raffle Draw

Golf Classic

Mother’s Day Quilt Open House

Senior Birthday Parties

Radiothon

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Earth WalkNational Seniors Day Dinner

Yee Hong’s Earth Walk provides an opportunity to connect environmental awareness with our fundraising efforts.

Yee Hong celebrates National Seniors Day every year with a gala event and the presentation of the Golden Heart Awards.

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2018 Dragon Boat Festival

Scotiabank Waterfront Marathon

Yee Hong participates in Toronto’s annual Dragon Boat Festival to promote intergenerational relations. In 2018, two Yee Hong teams of paddlers, including seniors and young people, took part.

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THANK YOU VOLUNTEERSYee Hong is blessed to have the dedication and support of more than 1,200 volunteers, who have contributed over 100,000 person-hours in the past year. They actively and enthusiastically contribute their time and energy to serve the seniors, playing a crucial role in Yee Hong’s fundraising efforts and exceptional care services. It is our privilege to have them as part of the Yee Hong family.

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APPENDICES

2018 FINANCIAL HIGHLIGHTS

Expenses

Long-Term Care Homes 57,869,304 78%

Community and Professional Services 9,271,962 13%

Interest and financing 2,390,056 3%

Direct costs of fundraising 676,550 1%

Administration and communications 595,976 1%

Amortization of capital assets 3,440,966 5%

Total 74,244,814 100%

Revenue

Expenses

Numbers and percentages are rounded.

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Revenue

Long-Term Care Homes 63,032,742 82%

Community and Professional Services 9,448,983 12%

Interest and other income 1,897,489 2%

Donation and fundraising 3,018,040 4%

Total 77,397,254 100%

2018 BOARDS AND SENIOR STAFF

Yee Hong Board of Governors

Honorary ChairsHelen ChingAnthony ComperLeo Del ZottoYik Cheung KwokLarry LawHazel McCallionJames SengNeil TaitJames ToEric TongJohn H. Tory, Q.C.Thomas UFlorence WongGeorge WongLouisa Yamasakii

MembersKenneth Au YeungFlora ChongSusan EngHanson GoeHelen HaywardJohn HonderichSid IkedaFarsad KianiDr. Peter KircherMichael KlejmanEd LegzdinsValerie Mah

Andre MakHelena O’ConnorTerry O’ConnorJim RitchieBen SennikJohn ShamGeorge SunPauline TongPauline Po Yan TsangPeter WilkinsonSusan WongTeresa WongElsie Young

Yee Hong Centre for Geriatric Care Board of Directors

ChairCorinne Wong

Vice ChairSan Ng

Secretary/TreasurerJulie Lam

Chair EmeritusDr. Joseph Y.K. Wong

MembersAnthony ChangDavid CutlerAndrew K. FungLewis HooperHelena JaczekVu Kiet TranPaul TruscottJonathan D. TsaoDaniel WongPeizi Zhang

Senior Staff

Chief Executive OfficerTracy E. Jones

Chief Financial OfficerAnthony Lee

Vice President, Corporate & Community Services / Chief Information OfficerEugene Kam Chief of Human Resources & Organizational DevelopmentGary Sumner

Chief of Professional Practice & QualityAgnes Wong

Executive Director, Yee Hong Ho Lai Oi Wan Centre – MarkhamTracy Cheung

Executive Director, Yee Hong Centre – MississaugaChau Nhieu-Vi

Executive Director, Yee Hong Centre – Scarborough FinchMide Seyi-Ajayi Executive Director, Yee Hong Centre – Scarborough McNicollIvan Ip Executive Director, Community & Professional ServicesMaria Chu 

Yee Hong Community Wellness Foundation Board of Directors

ChairDr. Joseph Y.K. Wong

SecretaryMelody Lo

TreasurerJuliana Lam

MembersJoan BushGary ChanAudrey ChiangScott DelaneyChristine DeslogesZara LamEcho LiuGregory TsangKenny WanCorinne WongYollanda Zhang

PresidentStephen Siu

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CONTACT USyeehong.comfacebook.com/YeeHongCentrelinkedin.com/company/yee-hong-centre-for-geriatric-care@yeehongcentre@yeehongcentre

Yee Hong Centre – Scarborough McNicoll2311 McNicoll AvenueToronto, ON M1V 5L3Tel: 416-321-6333Fax: 416-321-6313scarborough.mcnicoll@yeehong.com

Yee Hong Centre – Scarborough Finch60 Scottfield DriveToronto, ON M1S 5T7Tel: 416-321-3000Fax: 416-321-0034scarborough.finch@yeehong.com

Yee Hong Ho Lai Oi Wan Centre – Markham2780 Bur Oak AvenueMarkham, ON L6B 1C9Tel: 905-471-3232Fax: 905-471-3223markham@yeehong.com

Yee Hong Centre – Mississauga5510 Mavis RoadMississauga, ON L5V 2X5Tel: 905-568-0333Fax: 905-568-0026mississauga@yeehong.com

Yee Hong Centre – Community & Professional Services2311 McNicoll AvenueToronto, ON M1V 5L3Tel: 416-321-6333Fax: 416-321-6313centre@yeehong.com

Yee Hong Chinese Evergreen Non-Profit Home2319 McNicoll AvenueToronto, ON M1V 5L2Tel: 416-298-0688Fax: 416-298-0080

Yee Hong Community Wellness Foundation60 Scottfield DriveToronto, ON M1S 5T7Tel: 416-321-0777Fax: 416-321-0778foundation@yeehong.com

yeehong.com/foundationfacebook.com/yeehongfoundationlinkedin.com/company/yeehong@yeehongfoundation@yeehong