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How to Turn Crisis Into Opportunity Meet the Experts • Adventure Travel Trade Association Max Hardy • 15 April, 2020

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Page 1: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

How to Turn Crisis Into Opportunity Meet the Experts • Adventure Travel Trade Association

Max Hardy • 15 April, 2020

Page 2: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Max Hardy

● 10 years travel industry experience

● Helped 300+ tour operators

● Speaker at ATWS, Sweden 2019

Co-Founder & CEO

Page 3: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Who is this for?

Page 4: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Our goal…

Page 5: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Here’s what we’re going to cover

1. Optics on the current crisis facing tour operators

2. Getting your house in order: defensive strategies

3. The obstacle is the way: counter attacking strategies

4. Using this time to consolidate and capitalize

Page 6: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

“Bad companies are destroyed by crisis, good companies survive them,

great companies are improved by them.”

~ Andy Grove, former CEO of Intel

Page 7: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Part 1

Optics on the current crisis facing tour operators

Page 8: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Optics in a Crisis

a. Organize your data feed

b. Communicate proactively as a trusted source

c. Understand your cash position

Page 9: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Organize your data feed

Page 10: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Communicate proactively as a ‘trusted source’

Page 11: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Understand yourcash position

Page 12: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Part 2

Getting your house in order: defensive strategies

Page 13: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Defensive Strategies

a. Control your cancellations

b. Evaluate your team

c. Reduce your overheads

Page 14: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Control yourcancellations

Page 15: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Evaluate yourteam

Page 16: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Reduce your overheads

Page 17: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Part 3

The obstacle is the way: counter attacking strategies

Page 18: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Counter Attacking Strategies

a. Stimulate your cash flow

b. De-risk your booking terms

c. Build your ‘never to be repeated’ specials

Page 19: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Stimulate your cash flow

Page 20: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

The 3% Rule

3% are active buyers

7% intend to change

30% have a need, but not enough to act

30% don’t have a need

30% are not interested in your company

Your focus

Opportunity

Page 21: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

De-risk yourbooking terms

Page 22: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

How to Grow Sales for Your Tour Operator Business with a Reliable, Scalable Sales and Marketing System

10x Travel

Page 23: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

De-risk yourbooking terms

Page 24: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Build your‘never to be repeated’

specials

Page 25: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

How to Grow Sales for Your Tour Operator Business with a Reliable, Scalable Sales and Marketing System

10x Travel

Page 26: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Build your‘never to be repeated’

specials

Page 27: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Part 4

Using this time to consolidate and capitalize

Page 28: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

What’s itall about?

Page 29: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

TheGet More Bookings® System

PRESENTING:

Page 30: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Tour operator results to date

1,143%ROI in year 2

€1.24m

$990k

Additional revenuein 12 months

New bookingsin year 1

Page 31: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Accelerator Program

● ONE-TIME ENROLLMENT FEE

● 6-WEEK TRAINING PROGRAM○ Week 1: Foundations & Fundamentals○ Week 2: Campaign Strategy & Content Planning○ Week 3: Analysing & Mapping Sales Process○ Week 4: Building the Funnel○ Week 5: Ads Creation & Launch○ Week 6: Optimize & Scale

● WHAT’S INCLUDED○ ‘Follow Along’ Module Videos○ Action Items & Resources e.g. Cheatsheets○ Content Portal Access○ Private Facebook Group Community○ Weekly Q&A Calls

Page 32: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Financial Analytics

● MONTHLY SUBSCRIPTION FEE

● 3-MONTH TRIAL PHASE○ Clear vision with tailormade, ‘done-for-you’

financial dashboard with 24/7 access

○ Save time with Executive Summary of key metrics and ‘corporate finance style’ analysis

○ Support and accountability with monthly strategy calls hosted by your finance expert

○ Be prepared and decisive with personal, actionable options to improve your business

● WHAT’S INCLUDED○ KPIs Dashboard (16 Metrics)○ Monthly Executive Summary○ Monthly 1-to-1 Strategy Calls○ Private Facebook Group Community

Page 33: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Concluding this training video

1. Optics on the current crisis facing tour operators

2. Getting your house in order: three defensive strategies

3. The obstacle is the way: three counter attacking strategies

4. Using this time to consolidate and capitalize with Tour Operator Accelerator™

Page 34: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Max Hardy says

Thank you

Page 35: Into Opportunity How to Turn Crisis - Adventure …...Week 2: Campaign Strategy & Content Planning Week 3: Analysing & Mapping Sales Process Week 4: Building the Funnel Week 5: Ads

Tour Operator Accelerator: How to Grow Your Sales with Get More Bookings®

Any questions?

Max Hardy • https://10x.travel

+44 20 3858 0058 • [email protected]

Free, Feature-Length Training Resource

https://10x.li/atta-april

Send mean email!