intouchintouch get intouch – stay intouch get intouch – stay intouch unified communications...
TRANSCRIPT
InTouchInTouch InTouchInTouch
Get InTouch – Stay InTouchGet InTouch – Stay InTouch
Unified Communications Unified Communications
specifically for SMBsspecifically for SMBs
AdvaTel introduces:
InTouchInTouchUnified Communications for SMBs
AdvaTel introduces:
InTouchInTouchUnified Communications for SMBs
InTouchInTouch
Small to medium businesses have different communication needs & calling patterns to enterprise organizations
Most Unified Communications packages are designed by large enterprises & are based on their needs
InTouch is the UC package specifically designed with a full understanding of the different requirements of SMBs
InTouch - The UC package for the SMB market
Get InTouch Get InTouch –– Stay InTouchStay InTouch
Numerous internal departments - mainly internal calls
Internal Contacts External Contacts
Larger Enterprise Businesses
Customers
Suppliers
Accts.
Engin.
OH&S
Legal
Sales Admin.
Mgmt.
Get InTouch Get InTouch –– Stay InTouchStay InTouch
Internal Contacts
Small to Medium Businesses (SMBs)
Accts.
External Contacts
Fewer internal departments, many outsourced activities - mainly external calls
Admin.
Sales
Printing
Legal
IT
Finance
HR
Engin.
Get InTouch Get InTouch –– Stay InTouchStay InTouch
Unified Communications Productivity Circle
Unified Unified CommunicationsCommunications
You & Your ColleaguesPhone Presence
On-Line Presence
1st Generation UC
Get InTouch Get InTouch –– Stay InTouchStay InTouch
Productivity further expanded using Calendar Mining
Calendar Mining
Unified Unified Communications Communications
You & Your ColleaguesPhone Presence
On-Line Presence
1st Generation UC with Calendar Mining
Get InTouch Get InTouch –– Stay InTouchStay InTouch
InTouch includes all internal & external contacts -
greatly increases productivity
Outsourced sales
agents, independent
contractors, family Spec
ial c
ontact
s, b
ank,
insu
rance
, consu
ltants
,
transp
ort
Custom
ers Suppliers
Calendar Mining
Unified Unified CommunicationsCommunications
You & Your ColleaguesPhone Presence
On-Line Presence
2nd Generation UC – Federated Presence
Get InTouch Get InTouch –– Stay InTouchStay InTouch
Full Microsoft Integration
Presence from: Avaya IP Office – telephony Outlook – calendar mining Skype - Federated MSN - Federated Yahoo - Federated
One click link between: Telephony E-mail SMS Instant Messaging Pounce Call Back reminder
InTouch Features Include:InTouch Features Include:
Get InTouch Get InTouch –– Stay InTouchStay InTouch
Click to SMS
InTouch users type the required SMS on their keyboard This keeps a copy of all sent SMSs in their PC - easy to access at any time They receive the reply SMS in writing as an E-mail (time & date stamped)
They can also get a copy of the SMS reply on their Smartphone as an E-mail
InTouch Features Include:InTouch Features Include:
Get InTouch Get InTouch –– Stay InTouchStay InTouch
InTouch users click on an off-line contact they wish to communicate with at the next available opportunity
When the contact is next on line,
InTouch connects via user’s officephone, E-mail, IM, Skype, MSN, Yahoo
They receive a “now available” notification via a screen-pop
InTouch indicates which methods of communication are possible with their contact at that time
Click to Pounce
InTouch Features Include:InTouch Features Include:
Get InTouch Get InTouch –– Stay InTouchStay InTouch
When on a call and you offer to call your contact back, just press the Call Back button
Click on the button to indicate when you wish to return the call (e.g. 5 mins, 10min, 1 month etc. Enter the call back topic if required
When this time arrives you receive a reminder to click to dial them
With InTouch you will NEVER, EVER forget to call someone back again
Click to Call Back
InTouch Features Include:InTouch Features Include:
Get InTouch Get InTouch –– Stay InTouchStay InTouch
InTouch combines both internal & external contacts in one UC package
InTouch identifies anyone on any contact list on any communication’s platform e.g. PBX, Skype, MSN & Yahoo (“Federated Presence”)
InTouch checks whether the contact is available, in a meeting or out of office (“Calendar Mining”)
InTouch Prime Contacts (combination of internal & external) are always on display - no searching
Small to Medium Businesses (SMBs)SMB Unified Communications packages should preferably combine internal & external contacts
Get InTouch Get InTouch –– Stay InTouchStay InTouch
Right-click on an E-mail and expand
One Click to: Launches an email to this caller Start an IM while on the phone Schedules a Call Back reminder in “x” minutes
Each entry can be expanded
Current call duration
Small to Medium Businesses (SMBs)Optimal work-flow to stay InTouch
Click to Dial Click to IM Shows current presence
Get InTouch Get InTouch –– Stay InTouchStay InTouch
Missed Calls List expands (click-to-call)
Scroll Search any field
Presence Telephony
MSN Presence
Skype Presence
Current Call Activity
Dial Box
InTouch User’s Presence
Calendar Mining Calendar reviews: 2 min
Yahoo Presence
Small to Medium Businesses (SMBs)Possible communicationsoptions from unopenedE-mails
Get InTouch Get InTouch –– Stay InTouchStay InTouch
InTouch - not a separate application, but an Outlook plug in – always there, no need to swap between applications
InTouch - requires no additional server - reducing costs & IT support
InTouch - a UC solution designed to meet the different needs of SMBs
InTouch - allows you & your contacts to make an informed choice of communications - via voice, E-mail, SMS and IM
InTouch - one click to schedule a call back - never forget to call back someone again
InTouch - federated 2-way presence between internal & external contacts
InTouch - presence federated automatically whenever you are on a call, in a meeting or out-of-office, therefore reduces unproductive time, reduces telephone costs
Summary
Get InTouch Get InTouch –– Stay InTouchStay InTouch
AdvaTel133 Moray Street, South Melbourne Vic 3205, Australia
www.advatel.com.au Email: [email protected]
Phone: +61 3 8695 8695
For further information or to request a trial, contact:
Get InTouch – Stay InTouchGet InTouch – Stay InTouch