intranet focus ltd search check ecir industry day, dublin 21 april 2011 martin white managing...
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Intranet Focus Ltd
Search Check
ECIR Industry Day, Dublin21 April 2011
Martin WhiteManaging Director, Intranet Focus Ltd.
www.intranetfocus.com
www.intranetfocus.com
Intranet Focus LtdSpecification and selection of web contentmanagement and document managementapplications
Specification, selection and implementationof enterprise search applications
Development of information managementand intranet strategies
Development of governance and implementationstrategies for Microsoft SharePoint
www.intranetfocus.com
At a desktop near you? “Now what?”
Search usability gets no attention “How did that get in there?”
Lack of any rigour regarding information security “What am I supposed to do with 200 results?”
No time to look at search logs and tune the system “Where’s the report I wrote yesterday”
Crawling schedules all over the place “Is that really the latest version?”
Who knows? “Surely we must have this information in the
system” Yes, but not where the search engine is looking
www.intranetfocus.com
Coll
K BankMUIntranets
BUIntranets
GFInsider
DocAcademy
SalesAndMarketingPortal
Search Search
Autonomy IDOL Search
Search User Interface
Search Integration Layer
PeopleFinder
Search
MySite
InfoService
GO process
HRCommsS & MITIT23 MUs4 BUsCommsIT
User Desktop
www.intranetfocus.com
Search top 50 queries in one month ESS;7465 Primus;2673 teleconference;2118 ipm;1850 teamsite;1837 dme;1833 cats;1631 ecp;1619 mss;1368 LTE;1320 EBP;1151 gmdm;1146 job site;1108 ECC;1056 outlook;1052 PROPS;1036 piwin;964 smis;938 SAP;928 ecb3;881 Emo;819 travel;817 bent;800 hr direct;797 tems;785
CEDOLINE;763 winfiol;758 mars;749 tracy;732 ipm online;731 e-gate;720 racom;711 hr;699 concur;689 sdod;689 TPOP;682 candi;680 mhweb;671 sms;658 ELIS;651 conference call;637 rsg;631 IMS;621 prim;598 platform assistant;596 ecb4;595 gsdc;594 bete;571 my learning;570 sdmm;568
Employee self-service siteProduct release databaseTeleconference number
What approach are you considering for mobile search?
Use our current enterprise search
application
Adapt our cur-rent enterprise search applica-
tion
Consider pur-chasing a new
application
Have not con-sidered the is-
sues
Not relevant to our organisation
Other (Please specify)
0%
10%
20%
30%
40%
50%
60%
12%
24%
9%
55%
3% 6%
www.intranetfocus.com
“Lasciate ogne speranza, voi ch'intrate”
Search Check This is an attempt to define ‘best practice’ through
a heuristic (“based on rules”) approach The best example is by James Robertson with his
Intranet Review Toolkit, but there are others http://www.pebbleroad.com/articles/view/reviewing-
intranet-based-collaboration-setups/
As with most scoring approaches it is the discussion around a score that assists in defining issues, opportunities, challenges and solutions
Getting a perfect score is not possible
www.intranetfocus.com
www.intranetfocus.com
www.intranetfocus.com
Search Check
www.intranetfocus.com
The benchmarks Management 9 User Support 5 Search Team 10 Operations 4 Query Management 7 User Experience 10 Query Log Analysis 4 Search Performance Assessment 3 Total 52
www.intranetfocus.com
User Support The search application has an internal user group A Search Help Desk provides first-level support to users who are
concerned that they are not being able to make effective use of the search application
The IT Help Desk and Search Help Desk are fully integrated and there is a protocol for the transfer of enquiries
New employees are given information on where on the intranet they can find advice on the use of the search application
User requirements are subject to continuous assessment so that appropriate action can be taken to achieve the highest possible levels of user satisfaction
www.intranetfocus.com
CMS v Search – the load lines
Start Install Implement
CMS
SearchResources
Rollout
A formula for success?
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T = xA+yB+zC+3
At least one analytics specialist (A) for each content language (x)
One business specialist (B) for each business area (y)
One help desk/training manager (C) for each major country (z)
Core search team of three for search management, IT support and vendor relationship management
Search team size
Intranet Focus Ltd
The numbers add up! Language support
English, French and German A = 3 Business support
Tax, consulting and recruitment B = 3 Training and help-desk support
USA, UK, France, Germany, China C = 5
Team size = 3+3+5+3 = 14!
Search Team There is a search team made up of a range of appropriate skills and
experience The search team has terms of reference The roles and responsibilities of the search team members are
included in their job descriptions and evaluations The search team have a responsibility to maintain close working
relationships with related projects and teams The training needs of members of the search team are kept under
review The search team publish a blog on search developments, hints and
good practice Members of the search team participate in the user group of the
search vendor The search team have access to relevant web sites and to a
collection of books, reports and white papers on search topics Members of the search team are members of one or more search
communities of practice Members of the search team are listed on the intranet
www.intranetfocus.com
www.intranetfocus.com
Search Check status Current version dates from a workshop in December 2010 Some corrections and enhancements will be added in after
using the methodology in a workshop at the Enterprise Search Summit in New York on 9 May
Search Check will then be released under a Creative Commons Licence in mid-May
Feedback from organisations using the methodology, and from the search community, will be used to continue to enhance the quality of the methodology
The “book” of the methodology will be released in October 2011
www.intranetfocus.com
Resource shortfall! ‘Making Search Work’ White (2007) ‘Successful Enterprise Search Management’ Arnold and White
(2009) ‘Professional Microsoft Search’ Bennett, Fried, Kehoe and
Voskresenskaya (2010) Enterprise Search Summit events in the USA since 2002 Enterprise Search Europe in London on 24-25 October Lecture series from Morgan and Claypool LinkedIn Enterprise Search Professionals Enterprise Search Meet-ups in London and Cambridge
www.intranetfocus.com
www.intranetfocus.com
