intranet strategy and design presentation
TRANSCRIPT
© 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.May 2, 2023 1Intranet Redesign
Presented by ELECTRONIC INK
Intranet Redesign Recap
Mark WaldoSteve WilliamsJim RossBeth MangigianTom Gattone
The World Bank
May 2, 2023
© 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.
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• Remove barriers between employees and company information
• Increase employee’s ability to self-manage employee activities such as self management of benefits and requesting time-off
• Engage in project activities with the lowest amount of friction.
Business Vision
© 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.May 2, 2023
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Initial Business Goals• Reduce complexity by bringing intranet and
core project tools together in one place. • Reorganize existing intranet features for
each business unit• Identify and design core tools required to
support global projects
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Current State: Two EntitiesBusiness Processes
IntranetCommunication ChannelsProject DesignCollaborative SpaceTimeline ManagementKnowledge SharingLibrary Document RepositoryExpertise FinderSearchEtc…
Company CommunicationsHuman ResourcesTravelEducationTime OffEquipmentConferencingFacilitiesPrintingSecurityEtc…
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Current State: Two Mental ModelsBusiness Processes
Intranet
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Current State: Two Entry PointsBusiness Processes
IntranetHomepageMultiple Entry Points
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Future State: One EntityThe World Bank Online
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Future State: One Mental Model The World Bank Online
A Single Digital Desktop
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Design Tech from Human PerspectiveElectronic Ink’s work is typified by a bias to solve business problems by first understanding the people and then the technology. We think people are the most reliable source of information for defining and solving business problems.
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Research and ConceptingThrough 4 senior stakeholder work sessions, 18 business team specific work sessions, 8 one on one interviews, and weekly core team work sessions we identified 3 major themes that define the human experience at the bank.
© 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.May 2, 2023
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ThemesSeveral schemas governing work life at the World Bank became evident as we spoke with stakeholders and users.
1. Hierarchy defines the overall Bank mission2. Each node, as much as, or more than the
Bank, defines mission and work life3. People work their own individual way in
cross matrixes organizations
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1. HierarchyThere is a single top point - Headquarters
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1. HierarchyAnd an Array of Units
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Implication of HierarchyThis observation that the bank has a clear universal mandate and is seeking to find ways to support its teams in a standardized way.
As a result design decisions must address a multiplicity of needs, often ambiguous, in a uniform way that supports the Bank’s mission.
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2. Loosely Connected NodesPersonal identity is defined more by the local context than by the global presence of the Bank.
Contextual
Universal
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2. Individual before CompanyMany employees assert their personal identity, and intellectual stance over that of the Company
Individual
Company
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Implication of Individual over CompanyThese observations told us that while we need to create one place for people to gather and work online, people need to work the way they want to.
The design must also preserve their sense of intellectual boundaries and the identity of their local work groups while still meeting the Bank’s vision and goals.
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3. The Cross MatrixProblems are solved by organizations that are built across Regions and Networks. Their staffs and work are interwoven.
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3: Matrix: Four Key Work ProcessesCollaborationSelf ServiceKnowledge ManagementCommunication
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Implications: Cross MatrixThe Bank values flexible relationships between its organizations to meet the adhoc nature of the problems it solves.
As a result, tools that support the four key processes will be essential. Teams working collaboratively and remotely will be essential. Self reliance will also be important. Central knowledge management systems will be critical. Flexible communication tools will also be necessary for connecting experts located across the globe who have personal preferences for email clients and personal file repositories.
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Overview of Final World Bank IntranetCombining Intranet and Global Knowledge Management and Collaboration Tools
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HomepageSummaries of:NewsRecent communicationsNotificationsProject activities.
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Homepage Wireframe
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Homepage Visual Design
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WORK (Global Knowledge Management and Collaboration Workspace)EngagementsMessagesProposalsDocument LibraryReporting World BankAdministrativeDevelopmental EconomicsGeneral ServicesLoansOperations
Resource ManagementExpendituresTrust FundsCreate Ad Hoc ReportsLibrary My VPULibrary My ReportsOperationsPolicies
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Work Wireframe
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PeoplePeople filtersExpertiseSearch ResultsMy Profile
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People Wireframe
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CommunicationBreaking News AnnouncementsBlogs DiscussionsEventsGroupsInitiativesMultimediaNewslettersToday Stories
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Communication Wireframe
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Employee ServicesHuman Resources - Employee
Employee (Logged In)Appointment TypeBenefit SummaryCareer and LearningCompensationInsurancePension, Retirement,
ResignationPerformance and
RecognitionPersonal and Family
SupportTravel, Visa, RelocationWorkplace
eServicesEducationTrainingTravelEnter TimeRequest Leave
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Employee Services Wireframe
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Our OrganizationVisionMissionLeadershipHistoryReportsContactLocations
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Our Organization Wireframe
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SearchMultimodal – ReportsAnnouncementsDiscussionsBlogsEventsEmployeesGroups InitiativesMultimediaNewslettersToday’s Stories
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Search Wireframe
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Next Steps• World Bank Digital Roadmap
• Unified Top Level Steering Must Include President
• Unified Master Coordination Plan
• Unified Governance of Content
• Unified Knowledge Base
• Change Management Strategy
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Thank You.