intro to commons, part 1: how to manage your online community

INTRODUCTION TO DRUPAL COMMONS

Managing an online community

Wednesday, September 11, 13

Acquia Training!• http://training.acquia.com/events


http://training.acquia.com/events

http://training.acquia.com/events

Drupal Commons• http://commons.acquia.com/

• https://www.acquia.com/downloads#commonsWednesday, September 11, 13

https://www.acquia.com/downloads#commons





Example: Dev.twitter.com


Who is this session for?• You’re a community manager and you want

to know what Commons can do.

• You have a Drupal Commons site, and you need to manage the content and community.

• You can also schedule a demoacquia.com/demo-drupal-commons-3


http://acquia.com/demo-drupal-commons-3




More soon• Part 2 next week!

http://www.acquia.com/resources/webinarsWednesday, September 11, 13

http://www.acquia.com/resources/webinars


What do community managers do all day?


Kinds of communities• Peer-led (social) product support.• Moderators in sensitive communities.• Public face of government agencies. • Volunteer-led social groups for learning.


Your role• Story teller: Make content that engages

people.

• A good listener: Being on top of what people are talking about, what they are saying.

• Analyzer: Gather data about the community, monitor progress.

• Good communicator: Liaise between your company or organization to members.

• Friendly host: Entertaining, educating, fun, welcoming and safe.


Your challenges• Growing membership• Encouraging Participation• Keeping on top of internal messaging• Creating natural conversation


Multiple systems• Fractured across many systems• CMS separate?

Blogs

Forums

Wiki


What do you use?• Social media: Twitter, Facebook, YouTube• Email campaign tools• Analysis software• A suite of fractured systems: Message board,

wiki, blog, CMS, etc etc.• OR! - Your own community website -

Built with Commons


Welcome to Drupal Commons


Let’s dig in!• Logging in• What can members do?• Where’s the action?• Creating groups• Adding content• Moderating content


Home page differences


Logged in home page


Lower barriers


Your users


Users• Username based on your email.• Default: Users cannot change their username• My site: Change own username, OK!


Creating accounts• Default: Anyone can make an account• My Site: Visitors, but administrator approval

is required


Profiles• Info

• Name, Bio, social media links, etc

• Visibility

• Anonymous users can’t see them

• Only logged in users can


Account• Username (not by

default!)

• Password

• Email

• Picture

• Timezone


Notifications• Choose which updates to get.


• Defaults: For non-logged in, logged in, moderator and admin.

• My site: I added Community Manager

Roles


My “CMGR” role• Can administer

comments

• Can all content types

• Create messages

• Add revisions to content

• Administer all groups permissions

• View details for all votes

• View rate results page

• Event: Register other people

• View the site in “Admin” mode”

• Edit terms in Topics

• Create and edit paths for content


Member to member communication


Follow v trusted contact


Approval needed


Private messages


Communication• Private messages available when approved

as trusted contacts.

• My site? Allow disabling private messages.


Demo: Private messages• Reading messages• Adding a trusted user.• Sending a private message.


Group dynamics in Drupal Commons


Create a group


Subject to moderation• Default: Anyone can add a group, admin

must approve


Demo: Adding a “closed” group


Protected


Hidden activity• Hidden from non-members


Lower barriers• You don’t need to “join” a group. • Anyone can add content to open groups. • Easier to participate.


Engaging content


Content planning• Stay current and relevant• Don’t plan too far ahead• See how participants react to content• Find your sweet spot for time of day, specific

day of week.


Engaging content• Engagement drivers include prompts that

encourage response.• Questions,• Fill in the blanks,• Guessing games,• Debates,• Turn updates into polls.


Demo:content in groups• Note the form appears above summaries


Demo: Wiki• Add a

wiki page• Content

in multiple groups


Demo: Add a page• Guidelines page• Add link to menu


Types of content• Answer

• Event

• Page

• Poll

• Post

• Question

• Review

• Wiki


Engagement and growing community


Growing• Focus on quality not quantity.• Stable growth• Clear guidelines of acceptable participation• Invite members to share content.• Praise and highlight the contributions of

members.


Managing conversation• Don’t instantly respond, so others get a

chance to reply to each other. • Add a “devil’s advocate” point of view to a

thread encourages others to join a debate. • When conversations get heated, employ

“diminishing replies”.


Events


Users adding content


Moderating content


Confirm• Confirm reporting


Administration• Site admins can see this queue


Demo: Reporting content• Defaults:• Comment inappropriate• Content inappropriate

• You can also add ability to flag user abuse, terms, groups, etc.


Questions?


More soon• Part 2 next week

http://www.acquia.com/resources/webinarsWednesday, September 11, 13



intro to commons, part 1: how to manage your online community

Technology

content moderating content

wiki page content

content planning

content types

drupal commons site

drupal commons http

demo acquia

social groups