DEALING WITH CONFRONTATION

DEALING WITH CONFRONTATION

DEALING WITH CONFRONTATION

Introduce Yourself To The CoachesIntroduce Yourself To The CoachesBefore The Game BeginsBefore The Game Begins

Work On Creating A Rapport

DEALING WITH CONFRONTATION

When dealing with emotional

coachescoaches remember to:

Be in control and Be in control and speak speak

in a calm, easy voicein a calm, easy voice

DEALING WITH CONFRONTATION

Maintain positive body language positive body language and keep spacespace between you and

the Coach/Player

DEALING WITH CONFRONTATION

Make eye contacteye contact with the coach/player when the

situation allows

DEALING WITH CONFRONTATION

Answer questions not StatementsStatements3 Seconds

That is a Travel

That is a Hold

DEALING WITH CONFRONTATION

Be a responder

not an not an InitiatorInitiator

DEALING WITH CONFRONTATION

Deal with the Behaviour Behaviour

before answering any

QuestionsQuestions

DEALING WITH CONFRONTATION

Roadblocks to Communication

OrderingOrderingDirectingDirectingCommandingCommandingYellingYelling

DEALING WITH CONFRONTATION

Roadblocks to Communication

Warning, Threatening“If you do that again

I’ll T T YOU UPYOU UP”

DEALING WITH CONFRONTATION

Tips to being a good good

listenerlistener

Keep good Eye ContactEye Contact

Try to be RelaxedRelaxed

Do not Interrupt Interrupt

DEALING WITH CONFRONTATION

A coachcoach knows the tonetone of the response even before you start speaking by observing your body languagebody language. Sometimes we lose lose

themthem before we even say a wordword.

DEALING WITH CONFRONTATION

If you make a face,face, raise your hands in defense or scowl,raise your hands in defense or scowl, you’ve probably lost them already. Watch how you talk with your handstalk with your hands

and don’t letdon’t let a coach use his hands to talk to you.

DEALING WITH CONFRONTATION

When a person talks with his handstalks with his hands it appears there is more going on than a simple discussion about a simple play. If you see a coach waving his handswaving his hands, simply ask him to put his hands downput his hands down before you are ready to listen to his

message.

DEALING WITH CONFRONTATION

Don’t be DefensiveDefensive, or try to justify your ActionsActions

Address the problem only (No (No emotions)emotions)

Avoid the conflict (Don’t create itDon’t create it)

Tips to being a Good Good

ListenerListener

DEALING WITH CONFRONTATION

Officiating is not about the referee being the only Winner……….Winner……….

Nor is it about the referee being the only Loser,Loser,

A balance between the TWO TWO ExtremesExtremes

needs to be AchievedAchievedYou do not always have You do not always have to get in the to get in the Last Word

DEALING WITH CONFRONTATION

Answers to Answers to CoachesCoaches“Okay Coach I hear you”

“From my angle that is how I saw it”

“I will watch for that”

It will not help matters if you tell the coach that it is not happening

DEALING WITH CONFRONTATION

Some Other Phrases That Can Be Used Are

“I see your point”

“You have a good point”

“I’ve heard you”

“That’s possible”

Answers to CoachesAnswers to Coaches

By listening firstlistening first and then responding to what they said, there may be some

closureclosure after your words

DEALING WITH CONFRONTATION

Answers to CoachesAnswers to Coaches

If a coach is yelling or shoutingyelling or shouting at you tell the coach you would be glad to talk to him but he has to lower his or her voicelower his or her voice and then you can address the issue.issue.

Remember, 90% of conflict occurs not with what was saidwhat was said

but by the TONETONE it was said in! it was said in!

DEALING WITH CONFRONTATION

DEALING WITH CONFRONTATION

MAKE THIS THE SEASON WERE MAKE THIS THE SEASON WERE YOU TAKE YOUR GAME YOU TAKE YOUR GAME

MANAGEMENT TO A NEW LEVELMANAGEMENT TO A NEW LEVEL

HAVE A GREAT HAVE A GREAT SEASONSEASON

HAVE A GREAT HAVE A GREAT SEASONSEASON

HAVE A GREAT HAVE A GREAT SEASONSEASON