Designed to be used in nearly ALL situations NOT just for emergencies!

An “in-home call button” providing 24/7 connection, 2-way communication and placing the member in touch with our Care Center to provide them with the right care, at the right time and in the right place.

Helps prevent unnecessary emergency room visits, hospitalizations, frequent physician office visits and premature institutionalization.

Helps support independence at home to provide social reassurance, relieve isolation and improve quality of life.

Members receive an initial 15-day wellness call and ongoing monthly communication from our CST Care Center.

NO out of pocket cost to members.

Available for members with and without a landline phone.

Member

Hospital/IDN

Pharmacy

Case Management

/MCO

Family

Transportation

PCP

DME

HHA

PERSPlus is NOT Just for Emergencies:

Assistance With Prescription Refills

Simply Not Feeling Well

Feeling Lonely or Want to Talk to Someone

Scheduling a Doctor’s Appointment

Arranging Transportation

24/7 Personal Assistant

Emergencies

For Anything Needed... Yes Anything!

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CST Other

Vendors

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Benefits of PERSPlus

Introducing

press yourhelp button

care center representativeany time you need them

stay connected

press connect 24/7 help

How it Works:

Right Care Right Time Right Place

27475 Meadowbrook Road, Novi, MI 48377 • heathcare.greatcall.com • Phone: 888.557.4462 • Fax: 800.325.5145

24/7 Connection For The Member

A member activated her button because her power was out and she was concerned about her oxygen tank. The CST Care Center Representative was able to determine the estimated restoral time was 4 hours later. The member was concerned she would run out of oxygen within 30 minutes. Emergency services were dispatched for immediate oxygen assistance, power restoral and the electric company was contacted to escalate her.

- Member with Virginia Managed Care Organization

A member activated their device to obtain transportation to an upcoming appointment. The CST Care Center Representative scheduled pickup from the health plan preferred transportation provider and notified member of pick up time.

- Member with Texas Managed Care Organization

During an installation, the CST technician noticed the member was living without heat, other than a space heater. CST notified the Case Manager the member needed heat assistance. “This is why we use CST instead of other vendors. Thank you for always going above and beyond.”

- Case Manager with New York Managed Care OrganizationTraditional PERS Units • For members with a landline phone.

Cellular PERS Units • For members without a landline phone and

more reliable than a cell phone.

Mobile PERS Units with GPS • Goes anywhere with the member.

Features of units • Water resistant neck and wrist pendant • Pendant range 600-1,000 feet • English and Spanish units available • Battery backup

Additional Services • Fall Down Detection • Accessory Adaptive Devices • Medication Management

*Based on member benefits and contracted services.

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© 2020 Best Buy. All rights reserved. CST, CRITICAL SIGNAL TECHNOLOGIES, the CST logo, LINK TO LIFE, THE COMPANY THAT SAVES LIVES, the heart design, and the PERS PLUS logo are trademarks of Best Buy and its affiliated companies. PROD-MKT-COMM-PERS-PL-FLYER GDT-2129

Solutions Available*

27475 Meadowbrook Road, Novi, MI 48377 • heathcare.greatcall.com • Phone: 888.557.4462 • Fax: 800.325.5145

Real Examples of Caring Center Calls