introducing workspace one mobile flows service …...marshall anne busbee uem1423bu #vmworld...

Marshall Anne Busbee

UEM1423BU

#VMworld #UEM1423BU

Introducing Workspace ONE Mobile Flows Service to Boost App Adoption and Productivity

VMworld 2017 Content: Not fo

r publication or distri

bution

• This presentation may contain product features that are currently under development.

• This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

• Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

• Technical feasibility and market demand will affect final delivery.

• Pricing and packaging for any new technologies or features discussed or presented have not been determined.

Disclaimer

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New Digital Workspace

CHALLENGES

3CONFIDENTIAL

Developer IT

• How can I keep corporate data safe?

• Security is a hindrance to user experience!

• How can I maximize employee adoption?

• What will make my users most productive?

• Why isn’t anyone using this?!

• How can I streamline mission critical services?



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Number of times the average user picks up

their smart device

150

72 secs.

Moments last less than

4

Studies show users

will put off a task

if it requires multiple

apps or systems

CONFIDENTIAL



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5

Security is

implemented in silos(security needs to be

tied to user identity)

Work typically

span across multiple

backend systems

and configuration

is complex

Lack of budget

and resources

Lack of alignment

between IT and

business needs

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Introducing: Workspace ONEMobile Flows ServiceSimple and Secure

Enables intelligent notifications and actions

implemented securely through the

Workspace ONE platform across multiple

enterprise apps and backend systems

SIMPLE

SECURE

ANY

APPVMWARE

WORKFLOW



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7CONFIDENTIAL

DEMO



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CONFIDENTIAL 11CONFIDENTIAL

WORKFLOW APP

VMWARE BOXER EXTENSION

BUILD-YOUR-OWN APP

APPLICATION AND WORKFLOW ORCHESTRATION CONNECTORS

RAPID APPLICATION AND WORKFLOW ORCHESTRATION

VMWARE SUPPLIEDNOTIFICATIONS

& ACTIONS

POPULAR, PRE-BUILT,

OUT OF THE BOXNew!

IDENTITY & POLICY

Approve?

Approve?

Approve?

Workspace ONE Mobile Flows Service



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12CONFIDENTIAL

DEMO



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WORKFLOW APP

VMWARE BOXER EXTENSION

BUILD-YOUR-OWN APP

CUSTOMER PREMISE

3RD PARTY CLOUD SERVICES

NOTIFICATIONS

& ACTIONS

New!

AWS

Approve?

Approve?

Approve?

Workspace ONE Mobile Flows Service Architecture

ERP

CRM

database

Remote

Connector

UEMIdentity

Services

Workspace ONE

Customer

VPC

Local Connector

(Docker)

Mobile

Flows

Service



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15CONFIDENTIAL 15

CASE STUDY



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• Developer – iOS (Swift, Objective-C), Web, Etc.

• Enterprise Mobile Development Team Lead

• Responsible for increasing the adoption of mobile platforms at Capital One

• Define standards, code libraries, and tools for building internal mobile apps

• Provide code-level support to teams creating internal apps

01

Kevin Ferrell – Capital One Enterprise Mobile Development Lead

Introduction



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Mobile platforms provide our employees with access

business information anywhere and anytime. Mobile

apps enable real-time information and enable better

collaboration.

Mobile tools enable our employees to be more

connected and flexible.

02

Providing Mobile Tools for Employees

Enterprise Mobility at Capital One

Enhanced Connectivity8 Device

ChoiceFlexibility9



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CommunicationBuzz, Slack, US Card

News, FS Connect

03

LOB SpecificProduct Selector,

Salesforce, CAPE,

TimeKeeper

Real-Time DataInsite, Tableau,

TOC2GO, Integrated

Mission Control

Capital One’s Enterprise App Portfolio



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04

Capital One’s Corporate Device Population

92%

8%

iOS Android

Many Users Do Not Adopt App Catalog

Approx. 29% of corporate users do not use the

app catalog.

Android is New and Growing

Android creates new challenges for cross-

platform app development

BYOD is Coming

Personal device support may

significantly increase the adoption of

Airwatch tools including Boxer



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05

App DiscoveryRaise awareness of our app

catalog and encourage adoption

Simplified DevelopmentProvide a cross-platform

development model for simple

workflows

Boxer Connector Use Cases



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06

App Discovery Use Case

Goal Make employees aware of relevant internal mobile apps based on the content within their emails.

Implementation Regular Expressions match common phases and words related to common use cases:• Non-Disclosure Agreements• Expense Approvals• Reporting Tools• Risk Management Processes



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Simplified Development Use Case

Goal Provide a light-weight development platform to implement simple workflows directly within a user’s email client. Enable a simplified cross-platform development model.

Implementation Regular Expressions match common phases and words related to common use cases:

• Expense Approval• Salesforce Workflows• Approval Requests

Implemented as a Custom Connector in Node.jsVMworld 2017 Content: N

ot for publicatio

n or distribution

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• Custom Connectors developed in Node.js

• Connectors are deployed to AWS EC2 Instance

• Exploring AWS Lambda for future migration

• API access through Capital One API Gateway

• API documented using Swagger

• All connectors deployed to a single Node.js application

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Development Experience



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• De-centralized development model

where teams across the company can

contribute

• API Documentation published to Github

• Teams contribute to the Connector

application through Pull Requests on

Github

• Weekly deployment process

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Governance Model



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Challenges & Opportunities

PrivacyIs this thing reading

my email?

User AdoptionUsers must

manually enable

Connectors

Single Sign OnEach Connector

requires its own

authentication

Machine

LearningRegex matching is

limited

AnalyticsNeed better tracking

of adoption and

usage



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Introducing:

New Workspace ONE Add-on Capabilities

NOTIFICATIONS & ACTIONS

OUT-OF-BOX CONNECTORS

VMWARE BOXER EXTENSIONS

REFERENCE APPS

INSIGHTS

PLANNING

AUTOMATION

PREDICTION

Available later this year

MOBILE FLOWS

Beta

Q4

NEW

INTELLIGENCE

GA

Q4



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29

How to Sign Up for the Mobile Flows Beta Program:

CONFIDENTIAL 29



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Key Takeaways for Workspace

ONE Mobile Flows Service

Boost productivity

and adoption by

providing an excellent

mobile user experience

Build collaboration

and alignment

between IT and

business needs

Improve operational

efficiency with little to

no development effort

Save time, money

and resources

Drive digital

transformation that

brings the business

value

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Ways to Learn More

Sessions

• Deployment Deep Dive: Best Practices and Troubleshooting of Workspace ONE

• Balancing Security and End-User Experience in the Age of Cybersecurity

Meet the Expert

• Experiences with VMware Workspace ONE and the Workspace ONE Productivity Apps

• Delivering virtual desktops and apps via the Digital Workspace with Workspace ONE and Horizon with Matt Coppinger

Group Discussions

• Ask the Experts: How to Enable Secure Access from Personal/BYO Devices and All Types of Users with Workspace ONE

Hands-on Labs

• VMware AirWatch with Workspace ONE

• VMware AirWatch - Productivity Apps

ASK THE EXPERTS

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introducing workspace one mobile flows service …...marshall anne busbee uem1423bu #vmworld...

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