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‘Your Database in

Safe Hands’

24 Hours a Day; 7 Days a Week;

365 Days a Year

Electron House, Bridge Street, Sandiacre, Nottingham, NG10 5BA

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Xynomix are experts in Databases and Operating Systems. We are an Oracle

Certified Partner, and specialise in the provision of support and managed services

for Oracle and SQL Server database systems.

We believe that focus and specialisation are the keys to success and so we have

built a skilled team with unrivalled technical and functional expertise. Our senior

consultants offer more than 150 years’ collective experience in Database technology

and support platforms. We believe that you would need to go a long way to find a

greater pool of knowledge and experience.

INTRODUCING...

XYNOMIX LTD

Our aim is to be the number one partner of choice for

any organisation. This will be achieved by:

Exceeding client expectations across every aspect

of our business

Delivering projects on time, within budget,

according to industry standards and with the

desired functionality

Providing exceptional customer care

Approaching, planning and developing projects in a

way that adds value through positive partnership

working

Building unshakeable confidence in our abilities and

industry leading technical services

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OUR APPROACH...

At Xynomix we understand that

successfully supporting any technology is

as much about communication and

relationships, as it is about the

technology itself. With so many system

users, managers and developers to

consider, it is vital to work flexibly and

listen to feedback. Doing this means our

services continually evolve to meet client

requirements, building solid, open and

honest partnerships.

When it comes to the technology itself,

this strong partnership ethos allows us to

combine our joint resources and deliver a

truly value added solution. We offer a full

range of supplementary support,

development, implementation and

upgrade services combining easily with

clients’ existing resources.

Bespoke working practices are developed

for every project, depending on the

particular business need and we provide

effective contact methods and

procedures which support speedy

problem resolution. In fact, our approach

works so well that we have not lost a

client to a competitor since the company

was founded.

OUR PEOPLE...

As a company, one of our unique strengths

is our ability to attract talented, motivated

and highly-dedicated consultants. We

operate a selective recruitment process

and only employ consultants who have a

proven track record. This serves to uphold

our stringent quality levels, ensures

continuity, and promotes the building of

positive and lasting relationships.

Xynomix consultants maintain a knowledge

base for each client to ensure information

is recorded and that all system changes

are acknowledged. This means our teams

remain familiar with each customer

environment. All consultants are

encouraged to attend specialised training

courses as part of our strategy to stay

ahead of the latest developments in

technology.

We’re proud of the people, services and

solutions that we provide and we believe

you will be too.

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SUPPORT OPTIONS...

Xynomix Ltd can offer businesses a wide range of support services based on

Oracle and SQL Server technologies, giving you flexibility to choose the best

options for your particular systems. We provide a remote database

administration service, including high-level cover for in-house teams and

complete database ownership or management.

Choose from the following support options:

Telephone support - Liaise directly with our Oracle and SQL Server consultants on

any support issue or discuss non-urgent ‘what if’ and planning scenarios. Our aim is

to become a valued member of your team and this approach provides us with

greater understanding of your systems. We’ll react to any issue that arises with your

database and in most cases we’ll implement remedial action to solve the problem.

Our consultants also provide a remote troubleshooting service.

Remote database monitoring - We provide 24/7 monitoring for your mission

critical databases. Our emergency helpdesk will be notified if there’s a problem that

can be solved by remedial action. Combining database monitoring with a rapid

response time means clients maintain the highest possible levels of system uptime.

Telephone support upgrades - In the event that our standard support doesn’t

meet your exact business need, we’ll be happy to offer a customised service. This is

particularly beneficial for organisations running business critical systems that need

comprehensive or 24/7 cover. Choose from 24/7 support, extended hours, weekend

cover or a schedule tailored to your specific requirements.

Remote administration - Our database administration team will remotely access

your database systems to assess performance and stability. Clients will be notified

immediately if any urgent issues arise. All non-critical findings will be recorded for

reference and acted on accordingly. No major configuration changes will take place

without the client’s consent. A written report is prepared every quarter indicating

the current system configuration and any changes carried out by our consultants

during the previous three months.

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All clients, regardless of the support option, benefit from a dedicated technical

account manager and a dedicated commercial account manager throughout the

contract period. Your technical manager will be your main contact. They are

responsible for making sure all staff that work on your account are up-to-date with

your system requirements. Your commercial manager will ensure agreed service

levels are being met and will be your direct contact for any contractual questions

you may have.

Scheduled administrative upgrades - Scheduled dial-in upgrades can be

arranged at a frequency to suit your requirements. Choose from daily, weekly,

fortnightly or monthly services.

On-site consultancy - On-site requirements such as performance tuning,

upgrades, back-up and recovery projects, migrations and patches can take a while

to perform. As a result we suggest clients keep a few days on account. This allows

you to use the extra days when necessary or at short notice. Pre-booking extra days allows you to buy them at a more cost effective rate. In the

event of larger, on-site projects, blocks of 20, 30 or 50 days can be bought at any time

during the contract.

Database health check - We recommend all our new clients carry out a database

health check at the outset of the partnership. A consultant will visit your site to

assess your existing system configurations. This allows our technical team to get a

thorough understanding of your systems and future plans. It also allows us to offer

recommendations for performance enhancements and the management of your

database systems. At the end of the health check you’ll receive a full report

including recommendations.