introduction history: dna developed in 2002 together with ibm offered thru ibm-issl since 2003...

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Introduction History: DNA Developed in 2002 together with IBM Offered thru IBM-ISSL since 2003 -> SMB & Large Accounts worldwide Stats & Benchmarks on >600K Notes Users DNA’s Objectives: Decision Support for IBM & IBM Customers Deliver Factual Insight with Forensic Precision Offer Benchmark Comparisons in Real Life Support Technical & Management Level

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Page 1: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Introduction

History: DNA Developed in 2002 together with IBM Offered thru IBM-ISSL since 2003 -> SMB & Large Accounts worldwide Stats & Benchmarks on >600K Notes Users

DNA’s Objectives: Decision Support for IBM & IBM Customers Deliver Factual Insight with Forensic Precision Offer Benchmark Comparisons in Real Life Support Technical & Management Level

Page 2: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Why DNA? Health Assessments / Baselines

Pre- & Post Project Comparisons SLA Design & Compliance / License Count

Critical (Performance) Situations Root Cause Analysis (Premium) Support Delivery

Platform/Server Migrations & Consolidations R8 Upgrades / Wintel -> P and/or i-Series Mergers/Acquisitions

RFP’s & Competition Microsoft Strategic Outsourcing TCO Reduction / Comparison

Page 3: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Target Customers

1,000+ Users or More Larger is Better (more Value) Largest so far was 100K+ users

Customers in Pain Performance / Stability Issues Competitive Situations

Customers with Plans Either Technical or Strategic

Page 4: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Success Stories

Sample DNA Cases: Achmea, 13K Users & Coty Inc., 6K Users

Consolidation Analysis & Server Sizing by DNA Wintel to iSeries/R7 IBM Netherlands (Nico van der Steeg)

Hella KG Hueck & Co, 12K Users TCO Reduction IBM Germany (Adrian Schüller/Joerg

Struckmeier) Analysis & Optimization Potential by DNA

Page 5: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Success Stories

Sample DNA Cases: Givaudan

Server Consolidation & Merger/Acquisition Demand Optimization & Server Sizing by DNA IBM Switzerland (Marc Leuscher)

T-Systems / Daimler SLA Discussions & Infra Performance IBM Deutschland (Kurt Fessel) Fact Finding, Analysis & Optimizations by DNA

Page 6: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Success Stories

Page 7: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

User Population

Where are your users located?

How many users were active during analysis period of one week?

IBM: Licenses

Compliant?

Page 8: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

DNA BASELINE:Network Bandwidth Consumption Per User

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5.00

10.00

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kbp

s -

serv

er t

o c

lien

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kbp

s -

clie

nt

to s

erve

r

Server to Client 11.87 1.89 6.12 24.60

Client to Server 2.19 0.46 0.84 6.90

Demo Customer Lowest Customer DNA Average Highest Customer

Real-Life Comparison

Why is this Customer scoring twice the average?

Page 9: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

0

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7 am. 8 9 10 11 12 13 14 15 16 17 18 pm.

Typical Working Day

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Demand from Normal Users Demand from 'Heavy' Users

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Typical Working Day

Net

wo

rk U

tiliz

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n (

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PS

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Demand from Normal Users Demand from 'Heavy' Users

How to Optimize Network Utilization

High Before DNA

Low After DNA

Why are Users making Complete Backups every 5 minutes ?

Page 10: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

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Hour of the (working) Day

avg

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eco

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0%

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Co

mp

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% Compression June 2006 August 2006

How to Reduce Network Traffic?

After DNA

Before DNA

Enabled Network Compression on the

Notes Clients

Page 11: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Spot Unwanted System Activity

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-

500,000

1,000,000

1,500,000

2,000,000

2,500,000

replication traffic (kb)

source server location destination server location

Replication topology

Excessive Replication Activity>> use Fact Sheet to Eliminate

Page 12: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Did the Project Affect our Environment?

Country 2007 2005 Change 2007 2005 Change 2007 2005 Change 2007 2005 Change

Argentina 46 34 35% 2,001 1,426 40% 34 24 42% 44 42 4%Australia 59 39 51% 2,476 1,430 73% 17 24 -29% 42 37 14%Austria 14 17 -18% 249 158 58% 11 7 57% 18 9 91%Belgium 5 7 -29% 199 189 5% 12 3 300% 40 27 48%Brazil 3 7 -57% 42 1,136 -96% 4 7 -43% 14 162 -91%Canada 139 113 23% 758 3,392 -78% 47 36 31% 5 30 -82%Chile 4 2 100% 116 68 71% 12 1 1100% 29 34 -15%Columbia 1 - 50 - 1 - 50 Czech Republic 54 53 2% 1,097 1,444 -24% 38 36 6% 20 27 -25%France 580 417 39% 8,845 13,287 -33% 321 110 192% 15 32 -52%Germany 408 385 6% 8,211 3,832 114% 121 123 -2% 20 10 102%Hungary 61 40 53% 469 2,238 -79% 41 22 86% 8 56 -86%Italy 170 146 16% 1,185 1,984 -40% 60 58 3% 7 14 -49%Japan 5 - 145 - 3 - 29 - Mexico 77 70 10% 1,251 1,036 21% 33 32 3% 16 15 10%Monaco 179 167 7% 6,548 7,734 -15% 112 68 65% 37 46 -21%Netherlands 137 97 41% 1,450 1,713 -15% 62 46 35% 11 18 -40%Poland 182 162 12% 1,910 1,853 3% 95 58 64% 10 11 -8%Portugal 9 7 29% 208 61 241% 8 4 100% 23 9 166%Puerto Rico 24 17 41% 390 2,767 -86% 18 11 64% 16 163 -90%Romania 46 38 21% 781 1,534 -49% 27 23 17% 17 40 -58%Singapore 11 205 - 7 - 19 - Slovakia 21 18 17% 130 413 -69% 19 13 46% 6 23 -73%Spain 481 401 20% 2,043 2,355 -13% 160 140 14% 4 6 -28%Switzerland 94 20 370% 1,386 184 653% 49 10 390% 15 9 60%United Arab Emirates 42 25 68% 362 319 13% 35 16 119% 9 13 -32%United Kingdom 423 401 5% 2,425 3,866 -37% 189 172 10% 6 10 -41%USA 1,324 840 58% 9,392 17,013 -45% 716 377 90% 7 20 -65%

Total 4,598 3,524 30% 2,251 1,422 58% 12 22 -43%

kbps / userActive Users Network Bandwidth Consumption Concurrent Sessions

More users Consume Less Network Despite more Activity Overall Savings

Page 13: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Root Cause Analysis for Instability

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November December

Available Memory

Every hour in the past 36 days

Memory Leaks

Page 14: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Detailed Shopping List for New Hardware

TYPE 1 LIGHT xSeries 346 - 2 x 3.0 Ghz 2MB CACHE, 2GB mem, 2 x 73 GB 10K & 4 x 73GB 15K, remote management884015G 8840-15Y x346, Xeon 3.0GHz/800MHz, 2MB L2, 2x512MB, O/Bay U320, 625W p/s, Rack 125R8902 Intel Xeon EM64T 3.0GHz/800 MHz 2MB L2 cache, Processor 173P2865 2 x 512MB PC2-3200 ECC DDR2 SDRAM RDIMM Kit 190P1305 IBM 73.4 GB Hot-Swap U320 10K SCSI SSL Drive 290P1319 IBM 73.4 GB Hot-Swap U320 15 K SCSI SSL Drive 471P8642 IBM ServeRAID 7k Adapter Option 173P9341 IBM Remote Supervisor Adapter II SlimLine 126K5098 IBM xSeries 625W Hot-Swap Power Supply 1

TYPE 2 HEAVY xSeries 365 - 4 x 22 Ghx, 3 GB mem, 2 x 73 GB 10K & 4 x 146GB 10K, remote managementT24RXEU 8862-4RX x365, Xeon MP 2.2GHz/400MHz, 2MB, 2GB, Open Bay, 950W p/s, Rack 113N0712 2.2GHz/400MHz-2MB L3 Cache Xeon Processor MP 333L5038 512MB PC2100 CL2.5 ECC DDR SDRAM RDIMM 290P1305 IBM 73.4 GB Hot-Swap U320 10K SCSI SSL Drive 290P1306 IBM 146.8 GB Hot-Swap U320 10K SCSI SSL Drive 402R0988 IBM ServeRAID-6M SCSI Controller (256MB Cache) 159P2986 Remote Supervisor Adapter II 173P7214 IBM 950W H/Swap Power Supply 1

T24RXEU 8862-4RX x365, Xeon MP 2.2GHz/400MHz, 2MB, 2GB, Open Bay, 950W p/s, Rack 113N0712 2.2GHz/400MHz-2MB L3 Cache Xeon Processor MP 333L5038 512MB PC2100 CL2.5 ECC DDR SDRAM RDIMM 290P1305 IBM 73.4 GB Hot-Swap U320 10K SCSI SSL Drive 290P1319 IBM 73.4 GB Hot-Swap U320 15 K SCSI SSL Drive 402R0988 IBM ServeRAID-6M SCSI Controller (256MB Cache) 159P2986 Remote Supervisor Adapter II 173P7214 IBM 950W H/Swap Power Supply 1

Two type of Domino servers to be Deployed Worldwide: light and heavy servers.

DNA Produces detailed Sizing Parameters

Page 15: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

DNA ROI Examples

Multi National Objective: Server Consolidation Scope: 25K+ Users, 300+ Locations DNA came with 3 Consolidation Scenarios

Summary of Findings: High Number of Admins (300 should be 12) Network Compression not Implemented (40%) Unused Databases (up to 80%) Overcapacity in Server Park (66%) Excessive Demand Profiles for 600 users (1.8% of total) Excessive Replication of System DB’s(20% total WAN

Traffic) Excessive Mail File Sizes (70% of total storage > 500 MB)

Page 16: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Typical Engagement & Planning

Day 1 Requirements Gathering: In preparation to DNA Data Collection Scope / Focus / Information transfer

Day 8 DNA Data Collection One Day, One Administrator, One Workstation

Day 9 Processing and Analysis Off-Site, performed in data warehouse at Trust Factory TF Experts Interpret DNA Results, tailored to customer objectives

Day 22 Management Briefing Present Findings & Recommendations to Management & Staff Make Results Available Electronically

2 hours 1 day

7 days 14 days

2 hours

Presentationand Reports

Processingand Analysis

Data collectionat customer site

Requirements Gathering

scopeOperated as a Service;

No software installation

DNA Engagements thru IBM are Simple, Fast, Reliable & Proven

Page 17: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

DNA Deliverables

Management Presentation DNA Analysis Results Interpreted by TF Experts Tailored to each Specific Customer Assignment Findings, Conclusions & Recommendations relevant to

Scope & Objectives

Supporting Fact Sheets Pre-formatted Spreadsheets Actionable Facts for Follow Up Activities Made Available Electronically

Page 18: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Introduction DNA® DNA is Operated as a Service

¬Customer/Partner uses DNA Collector Requirements:

¬ Single Workstation, Windows XP, Notes R6/R7¬ Default Log Settings on Servers

¬Read access on log, names, catalog, statrep¬ No Access Needed on Applications or Mail files

Footprint / Capacity:¬ Unlimited Nr of Users (tested with 100K+ users)¬ No User Interruption¬ Fast (collection is ready within 24 hrs)

¬No deployment of software on servers (!)

Page 19: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Typical Consolidation Process Identify Existing User & System Activities Deployment Details & Checks Spot Optimization Opportunities Calculate Consolidation Potential Identify Project Risks Server Placement, Sizing & Shopping List

Page 20: Introduction  History:  DNA Developed in 2002 together with IBM  Offered thru IBM-ISSL since 2003 ->  SMB & Large Accounts worldwide  Stats & Benchmarks

Typical Root Cause Analysis Identify Existing User & System Activities Deployment Integrity Checks Server Platform Health Checks Spot Anomalies & Bottlenecks Management Briefing