Customer support team inbox software

Vision

“To empower and modernize customer service industry through the power of simplicity and collaboration”

Founded and secured first investment in late 2013 from an angel investor

Secured second round of investment from Beenos and East Ventures in 2014

Company

What is Bornevia?

Customer support team inbox software

A simple customer service helpdesk software that unifies customer conversations from

Email Facebook Twitter Whatsapp Live chat (soon)

in a team inbox

Why Bornevia?

Customer support team inbox software

1. Simple

2. Team-first

3. Highly multi-channel

Simple

Customer support team inbox software

● Feels like email

● Less training

● 3 minutes setup

Team-first

Customer support team inbox software

Support Inboxes are organized around team members and channels

Highly multi-channel

Customer support team inbox software

All possible customer requests anywhere in one platform:

● Email● FB wall posts● FB comments● Twitter mentions● Twitter DM● Whatsapp● Live chat● Line● Call● SMS● FAQ helpcenter

*planned in Q4 ‘15 to Q3 ‘16

Comes with advanced features as well...

Customer support team inbox software

Automatic ticket routing and workflowTicket categorization using hashtag

Customer history Comprehensive analytics dashboard

Enterprise-grade security

Customer support team inbox software

1. All communications between client and server are encrypted with 128-bit strong SSL encryption.

2. Every Login credential and sensitive information are one-way hashed before storing, therefore there is no way to retrive the original information.

3. Every user input is sanitized to prevent XSS and SQL injection

High platform reliability & scalability

Customer support team inbox software

1. Our core app and web service distributions are spread across AWS, Softlayer, and Digital Ocean data centers

2. 2x ( 512 GB of RAM, 64 Core Intel Xeon, Unlimited Gbps bandwidth)

3. Load and resources are load-balanced and distributed among 128 process workers

4. Instant fault recovery, automatic task takeover by surviving worker

5. Worldwide traffic of over 1,000,000+ tickets and activities processed

6. (new) Big data clusters deployment on Q3 2016

Customer support team inbox software

Our cloud service serves +1600 global modern businesses in Indonesia, Israel, USA, Peru, India, Singapore, Malaysia, South Africa, and +70 more countries

Some of our customers

Help setting up or customer support best practice advices

Customer support team inbox software

We respond instantly most of the time or in less than a few hours via email during working hours 7 days a week from Monday to Sunday.