introduction to business process management suite
DESCRIPTION
Business Process Management Suite (BPMS) is a software platform that supports a process management discipline so one can design, execute, manage, and optimize processes for continuous performance improvement. This presentation and companion video on YouTube provide an overview of core BPMS components, key roles, and benefits for automating processes using a BPM Suite. Learn how to select and prioritize BPM projects for a successful implementation. Visit our sponsor's website for additional free resources and whitepapers: http://www.appian.com/TRANSCRIPT
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Introduction to BPMShttp://www.youtube.com/watch?v=bypH1aGCsp0
Agenda What is a BPMS?
Who should be involved?
Why BPMS?
How to get started?
Core Components of a BPM Suite
BPM Suite
Process Management, Business Activity Monitoring (BAM) and Analytics
Process Documentation and Capture
Process Automation and Workflow
Process Optimization and Change
Management
A Technology Platform that Supports a Process Management Discipline
BPM Life Cycle – Design Phase
• Document Processes• Create Forms and UI• Define Rules• Define Data
BPM Suite
BPM Life Cycle – Execute Phase
•Execute Defined Processes•Integrate with Systems•Execute Rules•Serve UI and Task Forms
BPM Suite
BPM Life Cycle – Manage Phase
• Handle Exceptions• Track Status Real-Time • Manage Task Workload• Re-route Process Flows
BPM Suite
BPM Life Cycle – Optimize Phase
• Aggregate Past Performance
• Identify Bottlenecks• Executive Dashboards
BPM Suite
A Single BPMS to Handle the Complete Life Cycle
• Model Processes• Create Forms and UI• Define Rules• Define Data
• Handle Exceptions• Track Status Real-Time • Manage Task Workload• Re-route Process Flows
• Aggregate Past Performance• Identify Bottlenecks• Executive Dashboards
• Execute Processes• Integrate with Systems• Execute Rules• Serve UI and Task Forms
BPM Suite
Extended Capabilities of an Intelligent BPM Suite
BPM Suite
• Service Oriented Architecture• Connectivity & Integration• Process Registry & Repository
• Process Modeling• Enterprise Mobility• Social Collaboration
• Group & Application Management
• Content & Case Management
• Business Rules
• Business Activity Monitoring, Reporting & Analytics
• Process Optimization• Cloud Computing
Who should be involved in an BPMS?
Business Analysts
• Define Processes• Define Rules• Create Reports• Manage Process Flow• Analyze Performance• Optimize Processes
Who should be involved in an BPMS?
IT Developers & Administrators
• Create Shared Services• Create Re-usable
Integrations• Review Models prior to
Publishing• Manage Server
Performance
Who should be involved in an BPMS?
Workers and Managers
• Create Personal Reports• Complete Tasks• Collaborate with Users • Share Documents • Analyze Performance• Re-route tasks
Who should be involved in an BPMS?
Business Analysts
IT Developers / Administrators
Workers and Managers
BPMS Collaborative Platform Development
Single RepositoryBPM Suite
Single Repository
Why BPMS? Manual vs. Automated Processes
FinancialSystems
CRM
Before BPMS After BPMS
CRM
Financial Systems
Why BPMS? Benefits Business & Technology
Consistency• Automated• Repeatable Efficiency
• Reduce errors• Save costs
Agility• Speed• Visibility
How to get started? Choosing BPM Projects
• Customer Service• Order to Cash• Employee On-Boarding• Claim Processing• Ordering Business Cards• ITIL• Inventory Management• Purchase Requests
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17
How to get started? Rating Complexity
Integrations
Size of Process
Number of Exceptions
Breadth of User Base
Complexity of Rules
Maturity
0 1 2 3 4 5 6 7 8
Measuring Complexity
18
How to get started? Rating Value
Current Performance
Frequency of Use
Financial Value
Breadth of User Base
Executive Sponsorship
Strategic Value
0 1 2 3 4 5 6 7 8
Measuring Value
How to get started? Choosing BPM Projects
LOW – Complexity of Process – HIGH
LOW
– V
alue
to O
rgan
izat
ion
– H
IGH
Order to CashInventory
Management
Employee On-boarding
ITIL
Claim Processing
Ordering Business Cards
Customer Service
Purchase Requests
Components of a Modern, Intelligent BPM Suite A Technology Platform that Supports a Process Management Discipline
BPM Suite
Group & App Management Social
CollaborationBusiness
Rules
Service Oriented
Architecture
Process Registry & Repository
Content & Case
ManagementProcess Modeling
Process Optimization
BAM, Reporting &
Analytics Enterprise Mobility Cloud
Computing
Connectivity & Integration
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1. Visit BPMbasics Learning Center: http://www.appian.com/bpmbasics/index.jsp
2. Subscribe to the BPM Newsletter: http://www.appian.com/campaigns/alert.jsp
3. Learn more about BPMS: http://www.appian.com/bpm-software/overview.jsp