By Amisha Mehta

Devaki ManoharKainat KhanSimpal Shah

Have faced a conflict in the past week?

What is conflict?

• Conflict is defined as a disagreement through which the parties involved perceive a threat to their needs, interests or concerns.

• Psychologically, a conflict exists when the reduction of one motivating stimulus involves an increase in another, so that a new adjustment is demanded.

• The word is applicable from the instant that the clash occurs.

Types of Conflict

Psychological

History

Value Structural

Interest

Data

Relationship

Types of Conflict

Causes of

Conflict

Competing

• High agenda• Low on relationship • I win - You lose• Assert, control, compete• We’re doing it my way…let’s get the job

done. (we’ll worry about the relationship later…)

Collaborating

• High agenda• High relationship• I win - You win• Dialogue, agree to talk things through,

assert and affirm• Let’s talk this through… my preference

is… and I want to hear and understand yours…

Avoiding

• Low agenda• Low relationship• I lose - You lose • Withdraw, remain silent, delay• Let me out of here…! I don’t want to talk

about it….conflict? What conflict?

Accommodating

• Low agenda • High Relationship • Agree, go along, give in , affirm• I lose - You win• Sure I’m flexible. Whatever you are happy

with is fine with me…

Compromising

• Medium agenda• Medium relationship• We both win some - We both lose some• Bargain, strike a deal, find a little

something for everyone• If we each back off and accept half of what

we want, we can get and agreement and move on…

Negotiation

• “Negotiation is a process of combining conflicting position, under a decision rule of unanimity”- Henry Kissinger.

• It’s a diplomatic artistry, mechanical reflections of relative power, weighted interactions between personality types or a rational decision making process.

• Negotiating is the process of getting the best terms once the other side starts to act on their interest.

Negotiation TheoriesNegotiation

Theories

Distributive Theories(win-lose)

Integrative Theories(win-win)

Structural Approach

Strategic Approach

Processual Approach

The Seven Elements Of Principled Negotiation

• Identifying Interest • People • Alternatives• Option• Criteria / Legitimacy• Commitment• Communication

Negotiation Pitfalls

• Thinking the pie is fixed• Failing to pay attention to your opponent• Overconfidence• Too much telling and too little hearing• Don't Gloat

Application of Conflict & Negotiation at Workplace

• Interpersonal Conflict• Inter-group Conflict• Intrapersonal Conflict• Intra-group Conflict• Interorganizational Conflict

Effective Conflict Management

• Skills & Compassion• Forethought-Good start• Teamwork & Team-building• Bigger vision• Lose-Lose Situation: Win-Win

Situation

• http://tilz.tearfund.org/webdocs/Tilz/Roots/English/Peace-building/Peace_Esection1.pdf