introduction to it service desk
TRANSCRIPT
IT SERVICE DESKIT DIVISION
IT SERVICE DESK TEAM MEMBER
OBJECTIVES & RESPONSIBILITIES
• Single point of contact (SPOC) for end users who need assistance/help.
• Providing first line investigation and diagnosis.
• Resolving those incidents/service requests that do not need escalating across IT.
• Escalating incidents/service requests that the service desk cannot resolve within agreed timescales.
• Resolving service interruptions rapidly.
• Raising service requests.
• Ensuring user satisfaction in every step of problem resolution.
• Etc…
WE’LL HELP YOU
Service Request by:
• Email / Hotline
• Ticket
• Phone
• BBM
• Gtalk• Etc…
HOW TO CONTACT US
0811 1669 165
021 8298 800 Ext. 140
BBM: 2353D170
You can contact the IT Service Desk by telephone, email, or in person:
CONTACT ME
If you are not satisfied or have unpleasant experience with us, please let me know:
My Name : Wahyu Primadi
Email : [email protected]
Alternate Email : [email protected] (Hangouts ID)
Mobile Phone : 089 636 888887 (WhatsApp)
BBM : 74EEDE90