FUNDAMENTALS & MODELS OF ORGANISATION BEHAVIOUR

Amitava Chowdhury

Introduction Organisations are complex systems.

Effective organisations combine people & science – humanity and technology. With the rapid discoveries and improvements in science in the past century, managing technology is difficult. When one adds people to this context, one gets a complex sociotechnical system that almost defies understanding.

Introduction(contd.)

Human behaviour in an organisation is unpredictable. The behaviour of the colleagues, manager and customers arises from the from their deep seated needs, lifetime experiences and personal value systems.

However the human behaviour in an organisation can be partially partially understood by studying and applying the frameworks of behavioral sciences, management and other disciplines.

Definition Organisational behaviour is the systematic

study and careful applications of knowledge about how people, as individual and as groups act within the organisations. It strives to identify ways in which people can act more effectively. Organisation behaviour is a scientific discipline in which a large no. of research studies and conceptual disciplines are constantly added to the knowledge base. It is also an applied science through which information about effective practice in one organisation is extended to many others.

Importance 1. Helps to understand individual behaviour and

understand the complexities involved in interpersonal relations, when 2 people interact.

2. It is also valuable for examining the dynamics of relationships within small groups.

3. When 2 or more groups interact, for eg. marketing & production, managers become interested in the intergroup relations that emerge.

4. Organizations can also be viewed and managed as whole systems that have interorganisational relationships (eg., mergers & joint ventures).

Importance (contd.)

5. It helps to describes, systematically, how people behave under a variety of conditions.

6. Another reason of studying OB is to understand why people behave as they do.

7. Predicting the future employee behavior is another reason for developing OB as a discipline.

8. Another importance of OB is to control at least partially and develop some human activity at work.

Characteristics of OB

1. Field of study and not a discipline 2. Interdisciplinary approach 3. Applied science 4. Normative & value centred 5. Humanistic 6. Total systems approach

Models of OB

Autocratic Custodial Supportive Collegial System

Autocratic

Custodial Supportive Collegial System

Basis of the model

Power Economic resources

Leadership Partnership

Trust, community, meaning

Managerial orientaion

Authority Money Support Team work

Caring, compassion

Employee orientation

Obedience

Security & benefits

Job performance

Responsible behaviour

Psychological ownership

Employee psychological result

Dependence on boss

Dependence on organisation

Participation Self discipline

Self motivation

Employee needs met

Subsistence

Security Status & recognition

Self actualisation

Wide range

Performance result

Minimum Passive cooperation

Awakened drives

Moderate enthusiasm

Passion & commitment to organisational goals