introduction to packet voice technologies

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1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public IP Telephony Introduction to Packet Voice Technologies Cisco Networking Academy Program

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Introduction to Packet Voice Technologies. Cisco Networking Academy Program. Traditional Telephony. Basic Components of a Telephony Network. Central Office Switches. What Is a PBX?. Basic Call Setup. Supervisory Signaling. Tone telephone DTMF dialing. Address Signaling. Rotary telephone - PowerPoint PPT Presentation

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Page 1: Introduction to Packet Voice Technologies

1© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony

Introduction to Packet Voice Technologies

Cisco Networking Academy Program

Page 2: Introduction to Packet Voice Technologies

2© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Traditional Telephony

Page 3: Introduction to Packet Voice Technologies

3© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Basic Components of a Telephony Network

Page 4: Introduction to Packet Voice Technologies

4© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Central Office Switches

Page 5: Introduction to Packet Voice Technologies

5© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

What Is a PBX?

Page 6: Introduction to Packet Voice Technologies

6© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Basic Call Setup

Page 7: Introduction to Packet Voice Technologies

7© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Supervisory Signaling

Page 8: Introduction to Packet Voice Technologies

8© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Address Signaling

Tone telephone

DTMF dialing• Rotary telephone

– Pulse dialing

Page 9: Introduction to Packet Voice Technologies

9© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Informational Signaling

Page 10: Introduction to Packet Voice Technologies

10© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Digital vs. Analog Connections

Page 11: Introduction to Packet Voice Technologies

11© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Time-Division Multiplexing

Page 12: Introduction to Packet Voice Technologies

12© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Frequency-Division Multiplexing

Page 13: Introduction to Packet Voice Technologies

13© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Packetized Telephony Networks

Page 14: Introduction to Packet Voice Technologies

14© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Packet Telephony vs. Circuit-Switched Telephony

• More efficient use of bandwidth and equipment

• Lower transmission costs

• Consolidated network expenses

• Increased revenue from new services

• Service innovation

• Access to new communications devices

• Flexible new pricing structures

Page 15: Introduction to Packet Voice Technologies

15© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Call Control

Page 16: Introduction to Packet Voice Technologies

16© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Distributed Call Control

Page 17: Introduction to Packet Voice Technologies

17© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Centralized Call Control

Page 18: Introduction to Packet Voice Technologies

18© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Packet Telephony Components

Page 19: Introduction to Packet Voice Technologies

19© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Real-Time vs. Best-Effort Traffic

• Real-time traffic needs guaranteed delay and timing.

• IP networks are best-effort with no guarantees of delivery, delay, or timing.

• Solution is quality of service end-to-end.

Page 20: Introduction to Packet Voice Technologies

20© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Foreign Exchange Station Interface

Page 21: Introduction to Packet Voice Technologies

21© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Foreign Exchange Office Interface

Page 22: Introduction to Packet Voice Technologies

22© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

E&M Interface

Page 23: Introduction to Packet Voice Technologies

23© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

T1 Interface

Page 24: Introduction to Packet Voice Technologies

24© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

E1 Interface

Page 25: Introduction to Packet Voice Technologies

25© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

BRI

Page 26: Introduction to Packet Voice Technologies

26© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Physical Connectivity Options

Page 27: Introduction to Packet Voice Technologies

27© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Cisco IP Phone

Page 28: Introduction to Packet Voice Technologies

28© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Analog Voice Basics

Page 29: Introduction to Packet Voice Technologies

29© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Local Loops

Page 30: Introduction to Packet Voice Technologies

30© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Types of Local-Loop Signaling

• Supervisory signaling

• Address signaling

• Informational Signaling

Page 31: Introduction to Packet Voice Technologies

31© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

On Hook

Page 32: Introduction to Packet Voice Technologies

32© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Off Hook

Page 33: Introduction to Packet Voice Technologies

33© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Ringing

Page 34: Introduction to Packet Voice Technologies

34© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Ringing (Cont.)

Page 35: Introduction to Packet Voice Technologies

35© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Pulse Dialing

Page 36: Introduction to Packet Voice Technologies

36© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Dual Tone Multifrequency

Page 37: Introduction to Packet Voice Technologies

37© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Informational Signaling with Call-Progress Indicators

Page 38: Introduction to Packet Voice Technologies

38© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Trunks

Page 39: Introduction to Packet Voice Technologies

39© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Foreign Exchange Trunks

• Foreign Exchange Office

Connects directly to office equipment

Used to extend connections to another location

• Foreign Exchange Station

Connects directly to station equipment

Used to provision local service

Page 40: Introduction to Packet Voice Technologies

40© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Types of Trunk Signaling

• Loop start

• Ground start

• E&M Wink Start

• E&M immediate start

• E&M delay start

Page 41: Introduction to Packet Voice Technologies

41© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Loop-Start Signaling

Page 42: Introduction to Packet Voice Technologies

42© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Ground-Start Signaling

Page 43: Introduction to Packet Voice Technologies

43© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

E&M Signaling

• Separate signaling leads for each direction

• E-lead (inbound direction)

• M-lead (outbound direction)

• Allows independent signaling

Page 44: Introduction to Packet Voice Technologies

44© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

E&M Type I

Page 45: Introduction to Packet Voice Technologies

45© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

E&M Type V

Page 46: Introduction to Packet Voice Technologies

46© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

E&M Type II

Page 47: Introduction to Packet Voice Technologies

47© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

E&M Type III

Page 48: Introduction to Packet Voice Technologies

48© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

E&M Type IV

Page 49: Introduction to Packet Voice Technologies

49© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Trunk Supervisory Signaling—Wink Start

Page 50: Introduction to Packet Voice Technologies

50© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Trunk Supervisory Signaling—Immediate Start

Page 51: Introduction to Packet Voice Technologies

51© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Trunk Supervisory Signaling—Delay Start

Page 52: Introduction to Packet Voice Technologies

52© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

2-Wire to 4-Wire Conversion and Echo

• Echo is due to a reflection.

• Impedance mismatch at the 2-wire to 4-wire hybrid is the most common reason for echo.

Page 53: Introduction to Packet Voice Technologies

53© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Echo Is Always Present

• Echo as a problem is a function of the echo delay and the loudness of the echo.

Page 54: Introduction to Packet Voice Technologies

54© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Echo Suppression

Page 55: Introduction to Packet Voice Technologies

55© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Echo Cancellation

Page 56: Introduction to Packet Voice Technologies

56© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Analog-to-Digital Voice Encoding

Page 57: Introduction to Packet Voice Technologies

57© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Digitizing Analog Signals

1. Sample the analog signal regularly.

2. Quantize the sample.

3. Encode the value into a binary expression.

4. Compress the samples to reduce bandwidth, optional step.

Page 58: Introduction to Packet Voice Technologies

58© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Basic Voice Encoding: Converting Digital to Analog

1. Decompress the samples, if compressed.

2. Decode the samples into voltage amplitudes, rebuilding the PAM signal.

3. Filter the signal to remove any noise.

Page 59: Introduction to Packet Voice Technologies

59© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Nyquist Theorem

Page 60: Introduction to Packet Voice Technologies

60© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Voice Compression Techniques

• Waveform algorithms

PCM

ADPCM

• Source algorithms

LDCELP

CS-ACELP

Page 61: Introduction to Packet Voice Technologies

61© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Example: Waveform Compression

• PCM

Waveform coding scheme

• ADPCM

Waveform coding scheme

Adaptive: automatic companding

Differential: encode changes between samples only

• ITU standards:

G.711 rate: 64 kbps = (2 * 4 kHz) * 8 bits/sample

G.726 rate: 32 kbps = (2 * 4 kHz) * 4 bits/sample

G.726 rate: 24 kbps = (2 * 4 kHz) * 3 bits/sample

G.726 rate: 16 kbps = (2 * 4 kHz) * 2 bits/sample

Page 62: Introduction to Packet Voice Technologies

62© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Compression Bandwidth Requirements

Page 63: Introduction to Packet Voice Technologies

64© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Perceptual Speech Quality Measurement

Page 64: Introduction to Packet Voice Technologies

65© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Signaling Systems

Page 65: Introduction to Packet Voice Technologies

66© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

T1 Digital Signal Format

Page 66: Introduction to Packet Voice Technologies

67© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Robbed-Bit Signaling

Page 67: Introduction to Packet Voice Technologies

68© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Channel Associated Signaling—T1

Page 68: Introduction to Packet Voice Technologies

69© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

E1 Framing and Signaling

Page 69: Introduction to Packet Voice Technologies

70© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Channel Associated Signaling—E1

Page 70: Introduction to Packet Voice Technologies

71© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Common Channel Signaling

Page 71: Introduction to Packet Voice Technologies

72© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

ISDN

• ISDN

Part of network architecture

Definition for access to the network

Allows access to multiple services through a single access

Used for data, voice, or video

• Standards-based

ITU recommendations

Proprietary implementations

Page 72: Introduction to Packet Voice Technologies

73© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

ISDN Network Architecture

Page 73: Introduction to Packet Voice Technologies

74© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0

Layer 3 (Q.930/931) Messages

Page 74: Introduction to Packet Voice Technologies

75© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony v1.0