Introduction to

• Launched in 2003• An Elite Performance

Consulting Firm

• Caters to Luxury and Premium Brands

• With an Emphasis on Service Excellence, Leadership Effectiveness, and Performance Improvement

We Help Organizations Create a Culture of

Service, Performance, and Operational Excellence

Our Company ProfileOur Company Profile

• Lack of Skills to Meet Future Business Demands

• Employee Disengagement

• Lost Productivity

• Drop in Customer Loyalty

• Drop in Revenue & Profit

• Ineffective Leadership

• Retention of Top Talent

Common Organizational Common Organizational Concerns & Challenges we Concerns & Challenges we Help Improve…Help Improve…

• Lack of ROI concerning L&D Activities

Performance Performance Solutions Solutions by Designby Design

Development of Customized Training Programs

ConsultingServices

Coaching & Skill Development for

HR & LDProfessionals

KeynoteSpeeches &

Presentations

OutsourcingServices

Corporate UniversitiesContinuing Edu. Centers

Our ExpertiseOur Expertise

Our Method for Driving Our Method for Driving ChangeChange

The Six Principles ofService Excellence

Principle 2BusinessObjectives

Principle 1Vision and Mission Statement

Principle 3Service

Standards

Principle 4Intervention &

LearningStrategy

Principle 5Organizational

Alignment

Principle 6Measurement &

LeadershipAccountability

The Six Principles of Service Excellence is a comprehensive approach to effectively improving the

work environment, employee performance and the service experience for your customers all in one

initiative.

Our ClienteleOur Clientele

Our Books & Resource Our Books & Resource ToolsTools

• The Six Principles of Service Excellence, 2005

• The Organizational Alignment Library, 2006

• The Leadership Book of Numbers, 2008

Theo Gilbert-Jamison• Chief Executive Officer

• Former VP, Training & Organizational Effectiveness with The Ritz-Carlton Hotel Company (17-year career)

• Certifications: ASTD-HPI; SHRM-PHR; Franklin Covey – 7 Habits Facilitator; Ken Blanchard Companies – Situational Leadership II Facilitator

• Author, The Six Principles of Service Excellence (2005)

• Co-author, The Leadership Book of Numbers (2008)

• Northwood University Distinguished Women’s Award (2008)

Our BackgroundOur Background

Vivian Bright• Chief Development Officer

• Former Corporate Director, Training & Organizational Effectiveness with The Ritz-Carlton Hotel Company (12-year career)

• Certifications: ASTD-HPI; Franklin Covey – 7 Habits Facilitator; Ken Blanchard Companies – Situational Leadership Facilitator

• Author, The Organizational Alignment Library (2006)

• Co-author, The Leadership Book of Number (2008)

• Education: B.S. in Business Administration, Winthrop University

Our Service Excellence Our Service Excellence WorkshopsWorkshops

• The Service Excellence Gap Analysis & Action Plan

• The Role of the Leader in Driving Excellence

• Raising the Bar to Create a Culture of Service Excellence

• Bringing Service Excellence to Life Everyday

• The Art of Problem Resolution & Empowerment

Our Leadership WorkshopsOur Leadership Workshops• Unleashing

Leadership Potential

• Becoming a Level Three Leader

• Achieving Business Goals

• Building Relationships & Trust

• Delegation, Empowerment & Time Management

• Effective Performance Management

• Diversity & Inclusion in the Workplace

• Generating & Developing Talent

• Human Resource Fundamentals

• Effective Presentation Skills

• The 7 Habits of Highly Effective People

• The 7 Habits for Managers

• Situational Leadership II

• Leadership Certification

Our Learning On-Demand Our Learning On-Demand (E-Learning Workshops)

• Service Excellence (8 topics)

• Service Essentials (6 topics)

• Leadership Essentials (12 topics)

• Recession-Busters (3 topics)

• HR & Training Fundamentals (11 topics)

• Career Transitioning (3 topics)

Our Webinars Topics Our Webinars Topics (60-90 (60-90 minute sessions)minute sessions)• Human Resource

Fundamentals

• Learning & Development Basics

• Leadership Effectiveness

• Service Excellence for Leaders

• Service Excellence for Line Staff

• Career Transitioning

Our Consulting ServicesOur Consulting Services• The Ultimate One-Year Plan

• On-Boarding Program (New Employee Orientation)

• Job Specific Training Program (Training Certification)

• HR On-Demand

What’s New / What’s NextWhat’s New / What’s Next

Our E-Our E-newsletternewsletter

• Monthly Update

• E-Learning Releases

• Ezine Articles

• White Papers

• Press Releases

• Commitment to Excellence Articles

• Upcoming Events

• You can subscribe thru our website

Our Target AudienceOur Target Audience• Senior Leaders

• Division Leaders

• Department Heads & Mid-Managers

• Supervisors

• Emerging & High Potential Leaders

Driving World-Class Performance through People to Achieve Bottom-

Line Results

Our Contact Our Contact InformationInformation

For More Details Visit Our Website www.psbydesign.comor Call Us at (770) 860-0198