introduction to sabre for pre-course material · pdf fileintroduction to sabre for new agents...

Introduction to Sabre for New Agents

Pre-course Material

Sabre Training Department

Sabre Pty Ltd ABN 072 003 696 982

Table of Contents

Introduction to Sabre for New Agents ................................................................................ 3 Course Objectives ........................................................................................................... 3 Learning Outcomes .......................................................................................................... 3 Assessment & Proficiency Review ...................................................................................... 3 Introduction to Sabre for New Agents ................................................................................ 4 Assumed Knowledge & Prerequisites .................................................................................. 4 Topics Not Covered ......................................................................................................... 4 Pre Course Reading ......................................................................................................... 4 Sabre Overview .............................................................................................................. 5 Sabre’s Database ............................................................................................................ 5 Travel Industry Overview ................................................................................................. 6 International Air Transportation Association ........................................................................ 8 How it Works .................................................................................................................. 8 Universal Codes .............................................................................................................. 9 Encode/Decode ............................................................................................................... 9 City Codes .................................................................................................................... 10 Major City Codes ........................................................................................................... 10 Airport Codes ................................................................................................................ 11 Airline Codes ................................................................................................................ 11 Class of Travel .............................................................................................................. 12 Airline Reservation Codes ............................................................................................... 12 Class of Service ............................................................................................................ 12 24-Hour Clock ............................................................................................................... 12 Days of the Week .......................................................................................................... 13 The Sabre System ......................................................................................................... 14 Connecting to Sabre ...................................................................................................... 15 Sabre City Pair Availability .............................................................................................. 17 Passenger Name Records ............................................................................................... 17 Creating a PNR ............................................................................................................. 18 Special Service Requests ................................................................................................ 18 Other Service Information .............................................................................................. 18 Sprint Home ................................................................................................................. 19 The Sabre PNR .............................................................................................................. 20 Sabre PNR Example ....................................................................................................... 20 Glossary ....................................................................................................................... 21 Pre Course Exercises ..................................................................................................... 24

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Sabre Training Sydney, Australia A.B.N. 72 003 696 982 E: [email protected]

Pre Course Reading of 26 January 2015


Course Objectives The Introduction to Sabre for New Agents course is

designed for new travel consultants who have basic

travel industry knowledge with limited or no experience

using the Sabre computer reservation system.

The course aims to give you the Sabre skills required to

confidently create, maintain and manage air bookings in

the Sabre system.

The course is conducted in sequential order, using step

by step explanations and scenario based examples. It is

competency based and directed towards the practical,

day-to-day tasks of travel consultants.

In depth knowledge of the system will come with time

and experience of using the system.

Learning Outcomes On completion of this course, you will be able to:

Create and modify flight reservations

Interpret Sabre responses

Update Passenger Name Records (PNRs)

Request special meals and services

Send ‘Other Service Information’ to the airlines

Request and interpret Sabre fare quotes

Use Sabre online help

Assessment &

Proficiency Review

Throughout the course, there are a series of ‘hands on’

exercises designed for you to practise your new Sabre

skills.

On the last day you will do a Proficiency Review to assess

your ability to use the Sabre system. The review is an

open book and scenario based exercise that requires you

to create and modify a multi segment flight itinerary,

request special meals, retrieve and interpret fare

information and advise specific information to the

airlines.

After successful completion of this exercise, you will

receive a Sabre ‘Certificate of Achievement’.

Note. A pass mark of 85% is required to be deemed

competent.



Assumed Knowledge &

Prerequisites

From your travel agency experience and by studying this

pre-course information guide, we expect you to know the

following:

Travel Agency practices and procedures

Major cities around the world

24 hour clock eg.1900

Days of the Week Codes eg. 6

Sabre Identification Code keys

Mandatory items for creating Passenger Name Records

How to use a keyboard and a mouse

Topics Not Covered This course will not include:

Travel business practices and procedures

IATA Fares and Ticketing I and II

Travel destination information

Car and hotel reservations

Sabre automated ticketing or electronic ticketing

Mid or back office financial practices and procedures

Pre Course Reading In preparation for this course, please read through this

guide, complete the exercises and bring it with you on the

first day of your course.


Sabre Overview

Sabre is the leading provider of technology, distribution and marketing services for the

travel industry. There are over 350,000 Sabre Connected agencies around the world

connected to the Sabre system. The Sabre global distribution system (GDS) is the

world's largest travel marketplace - more than $110 billion worth of travel is sold

through it each year

The Sabre system was developed by American Airlines for Travel Agents in the 1960s

and is now the world’s largest non government computer system. It is also the largest

database of travel and tourism information.

Sabre’s Database

The Sabre database stores a range of information, much of which is provided directly

by vendors, such as airlines, hotels, car companies. Information stored in Sabre

includes: 800 airline schedules

Ability to shop and book 400 airlines globally

986,000 City pairs

87+ million published fares

1 billion+ fare constructions

125,000 hotel properties

25 rental car companies

16 Cruise Lines

200 Tour Operators

50 Rail Carriers

80,000 Transactions per second (at peak)

100,000+ Agency Computers accessing Sabre travel content globally at any time

Present in more than 85 countries and 15 languages

Automated Reference System

Sabre Pty Ltd commenced operations in Australia in 1989 and is wholly-owned by

Abacus International. Sabre markets and distributes the Sabre system and a locally

developed Travel Management System (Sabre Agency Manager) in the South Pacific

region.


Travel Industry Overview

The Travel industry is made up of a great many companies ranging from international

airlines and hotel chains to local information centres and IT solution providers. A Travel

agent sells goods and services on behalf of suppliers, such as airlines, hotels and tour

operators.

Each time a sale is made, the travel agent generally earns a commission. Travel Agents

may also generate income from other sources, such as Fees for Service, Incentives and

Rebates.

There are many different types of travel agents that cater for a very wide range of travel

needs, from business and leisure to shopping tours and religious pilgrimages. Listed

below are some widely used terms and definitions.

A G E N C Y T Y P E E X P L A N A T I O N

Corporate Business Travel usually conducted over the phone.

Leisure or Retail Holiday Travel usually conducted face- to-face in retail locations, such as shopping centres.

Inbound Travel arrangements for people coming into a country. Eg. To Australia

Outbound Travel arrangements for people travelling to another country. Eg. To Europe.

Accredited Travel agency with a license to issue international and domestic airline tickets. Also known as an IATA Agency (see International Air Transportation Association)

Implant A travel consultant employed by a corporate travel agency, who is located within a major, corporate headquarters. Eg. IBM

Freelance A self employed travel consultant with their own client base, who is associated with an accredited travel agency.

Consortium A group of companies who jointly own a travel agency.

OTA (Online Travel Agent)

A Travel Agent that primarily uses the internet to conduct their business.

Independent A Travel Agent that is owned and operated by an individual person or company.

Wholly Owned Travel Agency Group usually with many branches.

Franchise A Travel Agent affiliated with a wholly owned Travel Agency Group. Eg. Jetset



The Travel Agent

Commission

Suppliers

Transportation Airlines

Car Hire

Cruise

Coach/Bus

Limousines

Ferry

Rail

Taxi

Bicycle

Boating

Accommodation Resorts

Hotels

Motels

Youth Hostels Lodges

Camping/Caravan

Tour Operators Local/International

Theme Parks

Theatre

Sports

Tourist Attractions

Travel Related Global Distribution Systems

IT Providers

Consolidators

Consulates

Airport taxes

Health Services

Tourist Bureau

Travellers Cheques

Insurance

Duty Free

Restaurants/Cafes

Fee for Service Incentives & Rebates

Leisure Corporate



International Air Transportation Association

Most major airlines are members of the International Air Transportation Association

(I.A.T.A) which is the governing body responsible for creating and enforcing the rules

and regulations for international air transportation of both passengers and cargo.

How it Works

The Travel Agent is

accredited to issue

electronic tickets on behalf

of participating airlines.

Daily ticket sales reports

are sent electronically (via

Sabre) to a ‘clearing

house’ known as BSP.

Full payment for all tickets

issued the previous week

is automatically deducted

from the travel agent’s bank account each week.

I.A.T.A. grants a license to travel

agents that are able to meet specific

criteria to issue electronic tickets on

behalf of members or participating airlines.

Billing Settlement Plan - BSP is a

division of IATA that acts as a

clearing house on behalf of

participating airlines.

BSP processes and reconciles tickets

issued by all IATA accredited travel

agents and consolidators (ticket

wholesalers) in Australia.

The airline handles all queries and

ticket discrepancies directly with the

travel agent. The airline checks all

tickets to ensure the correct fares are

charged in accordance with the fare

rules for the ticket.

If they find errors, the airline will send

an Agency Debit Memo (ADM) to the

travel agent for the balance of the fare

– known as an Additional Collection.


Universal Codes

When you make a flight reservation in Sabre the same codes for airports, cities and

airlines are used worldwide. It is not necessary for you to know all the codes but it is

important that you use the right codes.

Sabre has special entries that enable you to find out a code (encode) or find out what

the coded name is (decode).

Encode/Decode

Sabre can encode and decode:

cities and airports

airlines

aircraft equipment

city and country codes

Tip! Encode converts a Name to Code

Decode converts a Code to Name

Encode Example

Decode Example


Universal Codes

City Codes

All major cities and airports around the world are identified by a

three-letter code. The three letter city or airport code is used

when requesting a city pair availability or making a flight

reservation.

For example, if you were requesting a city pair availability between

Sydney and Melbourne, you would use the codes SYD (Sydney)

and MEL (Melbourne)

Major City Codes

Australia Asia United States Adelaide ADL Bangkok* BKK Chicago* CHI Alice Springs ASP Beijing* PEK Honolulu HNL Brisbane BNE Denpasar

(Bali)

DPS Las Vegas LAS

Cairns CNS Hong Kong HKG Los Angeles LAX Canberra CBR Jakarta JKT New York* NYC Gold Coast OOL Kuala Lumpur KUL San Francisco SFO Darwin DRW Manila MNL Washington* WAS Hobart HBA Singapore SIN Launceston LST Tokyo* TYO Canada

Melbourne MEL Vancouver YVR Perth PER New Guinea Montreal* YUL Sydney SYD Port Moresby POM Toronto* YTO Townsville TSV Fiji New Zealand Europe Nadi NAN Auckland AKL

Amsterdam AMS Suva SUV Wellington WLG

Athens ATH Christchurch CHC London* LON Paris* PAR Rome* ROM

*Some cities have multiple airports – the codes shown above are CITY codes, not airport codes. Though, in some circumstances they can be the same.


Universal Codes

Airport Codes

When cities have more than one airport, that city will have a code for each airport as

well as a city code. For example, Paris (PAR) has 2 major airports: Orly (ORY) which is

used for predominantly domestic travel and Charles De Gaulle (CDG) which is used for

international departures and arrivals.

C I T Y A I R P O R T C O D E

Washington Washington Dulles International

Washington Reagan

IAD

DCA

New York La Guardia

John F. Kennedy

Newark, New Jersey

LGA

JFK

EWR

Montreal Mirabel

Trudeau

YMX

YUL

London London Heathrow

London Gatwick

LHR

LGW

Tokyo Tokyo Haneda

Tokyo Narita

HND

NRT

Airline Codes

All airlines are identified by a two-character code. To be able to book the right airline to

the right destination, you must use the right code for the airline, airport, and /or city.

Major World Airlines include:

A I R L I N E C O D E

Air China CA

Air India AI

Air Pacific FJ

Air New Zealand NZ

Alitalia AZ

American Airlines AA

Asiana OZ

British Airways BA

Cathay Pacific Airways CX

China Airlines CI

China Eastern Airlines MU

Garuda Indonesia GA

Emirates Airlines EK

Japan Airlines JL

Korean Airlines KE

Lufthansa LH

Malaysian Airlines MH

Philippine Airlines PR

Qantas Airways QF

Singapore Airlines SQ

Thai Airways International TG

United Airlines UA


Universal Codes

Class of Travel

Airlines may have one, two, three or four classes of service

on board an aircraft depending on the size of the aircraft.

These are usually First, Business, Premium Economy or

Economy Class.

In North America, economy class is known as coach class.

Airline Reservation Codes

All airlines offer a range of fare types to cater for different travel needs. For example,

some fares must be purchased in advance; some have preset travel dates and others

may have minimum and maximum stay requirements. In most instances the airline will

allocate a limited number of seats per flight for a specific fare type.

When you make a reservation in Sabre, you need to use a single letter reservation code,

which represents both the class of service and type of fare the passenger will be

purchasing.

24-Hour Clock

The 24-Hour clock is widely used in the travel industry to show

departure and arrival times. In North America the 12 hour clock (am

and pm) is used.

For example, your client wants to travel from Sydney to Melbourne

at 6pm. In your Sabre availability entry you would enter 1800. This

would tell Sabre to display only the flights departing around that

time.

The following table lists the twenty-four hour clock and the time in

twelve-hours.

0100 1.00am 0700 7.00am 1300 1.00pm 1900 7.00pm 0200 2.00am 0800 8.00am 1400 2.00pm 2000 8.00pm 0300 3.00am 0900 9.00 am 1500 3.00pm 2100 9.00pm 0400 4.00am 1000 10.00am 1600 4.00pm 2200 10.00pm 0500 5.00am 1100 11.00am 1700 5.00pm 2300 11.00pm 0600 6.00am 1200 12 noon 1800 6.00pm 0000 12 midnight

Class of Service First Business Premium

Economy

Economy

Reservation

Code

F or P J or C T or E

Varies per

carrier

Y or M

Eg. B Q L K


Universal Codes

Days of the Week

In a Sabre city pair availability response or an itinerary display, the days of the week

are shown as numbers and in some instances as letters.

Monday MON 1 M

Tuesday TUE 2 T

Wednesday WED 3 W

Thursday THU 4 Q

Friday FRI 5 F

Saturday SAT 6 J

Sunday SUN 7 S

Month Abbreviations

When you are requesting city pair availability (flight) availability in Sabre, the month of

travel is abbreviated to a three letter code shown below.

January JAN February FEB March MAR

April APR May MAY June JUN

July JUL August AUG September SEP

October OCT November NOV December DEC


The Sabre System

Sabre Red

Workspace

The Sabre® Red™ Workspace is an easy-to-use agent booking

platform, and the core of the Sabre® Red™ travel solution. Our

intelligent workspace delivers all relevant content within your

workflow. From the world’s largest travel marketplace to advanced

booking capabilities and application integration — the Red Workspace

is a one-stop shop.

Information from your workstation flows through the Internet via a

Virtual Private Network into the Sabre database located in Tulsa,

Oklahoma, USA.

Because much of the Sabre Red Workspace application will live on

your desktop, you will experience faster loading times as it does not

load over the Internet. In addition, when you sign into Sabre Red

Workspace, the Sabre system work area loads prior to checking for

updates. You will see greater stability since much of the heavy

processing will occur on the desktop side instead of on the server side.

This will require a lot less reliance on Internet connectivity and speed.


Connecting to Sabre

The keyboard designated for the Sabre workstation has several special symbol keys not

found on regular keyboards. Many other keys are labelled for particular Sabre functions.

These keys are combined with other letters and numbers to communicate with Sabre

and are known as Identification Code Keys. When a format is entered correctly Sabre

is able to interpret your message and provide a response.

For example, if you wanted to request a city pair availability from Sydney to Melbourne

on 9 May at 5 PM, this is the entry you would make in Sabre:

109MAYSYDMEL1700

K E Y L A B E L F U N C T I O N & S A M P L E F O R M A T

1 AVAIL Displays city pair availability. Eg. 122JANSYDMEL1700

2 FLIFO Flight information. Eg. 2UA2550/17OCT

3 GFAX Send general passenger information to an airline. Eg. 3OSI QF CTCM 0411 222 333

4 AFAX Send passenger information to American Airlines Eg. 4OSI AA CTCM 0411 222 333

5 RMKS Remarks. Eg. 5NEED VISA FOR CHINA

6 RCVD Received - the person who requested the booking. Eg. 6PAX

7 TKT Ticketing deadline. Eg. 7TAW22JAN/

8 TL Time limit – similar to ticketing deadline, but automatically cancels the reservation if no ticket is issued. Eg.81800/17JUN

9 PHONE Phone number. Eg. 902-9555-2121-H

0 SEG Sell segment. Eg. 01Y1 (sell 1 economy class seat line 1)

- NAME Precedes last name. Eg. –HITCHCOCK/ALFRED MR


Connecting to Sabre

K E Y L A B E L F U N C T I O N & S A M P L E F O R M A T

* DSPLY Displays information when used in combination with other characters eg. Display Name: *-CROWE

/ IAS Insert after segment is used to rearrange items, such as inserting segments into an itinerary. /0/2 (after line 0, insert line 2)

. CSS Change segment status is used to change the action/status code of a segment. eg. .2HK

, NEW# New number in party. The number of passengers now travelling eg. ,2

¤ CHNG Change key is used to change, delete or calculate information

eg. (change second phone number) 92¤02-9555-2121-H

§ END-ITEM End item is used to string several Sabre system entries together

-PARK/JOHN MR§903-9555-3442-B§6JOHN§7TAW22JAN/

¥ CROSS Cross of Lorraine is used as a plus sign and separator. Eg. (465 + 43) T¤465¥43


Sabre City Pair Availability

A Sabre City Pair Availability (CPA) display provides a range of essential information, such

as which airlines operate between the two cities, flight departure and arrival times, type

of aircraft used and most importantly - seat availability.

Format: 1•Date•City Pair•Departure Time

Example: 120JUNSYDPER0900

120JUNSYDPER0900«

20JUN SAT SYD/Z‡10 PER/-2

1VA 555 J7 C7 D7 I7 Y7*SYDPER 0930 1240 332 M 0 DCA /E

B7 H7 K7 L7 E7 N7 V7 Q7 T7

2AB/VA 5399 J2 C2 D2 I2 Y4*SYDPER 0930 1240 332 0 DCA /E

B4 H4 K4 M4 L4 V4 S4 N4 Q4

ONLINE CONEX/STPVR TFC ONLY

3QF 575 J9 C9 D9 I9 Y9*SYDPER 0810 1120 332 B 0 X7 DCA /E

B9 H9 K9 M9 L9 V9 S9 N9 Q9

4EK/QF 5575 J4 C4 I4 O7 P2*SYDPER 0810 1120 332 M 0 X7 DCA /E

Y7 E7 R7 W7 M7 B7 U0 K0 H0

INTL ONLINE CONEX/STPVR TFC ONLY

5QF 581 J9 C8 D5 I2 Y9*SYDPER 1010 1315 73H L 0 DCA /E

B9 H9 K9 M9 L9 V9 S9 N9 Q9

6AA/QF 7299 J7 D0 I0 Y7 B7 SYDPER 1010 1315 737 L 0 DCA /E

H7 K7 M7 L7 V7 S7 N7 Q7 O7

INTL ONLINE CONEX/STPVR TFC ONLY

* - FOR ADDITIONAL CLASSES ENTER 1*C.

Passenger Name Records

When you make a reservation in Sabre you are building or creating a Passenger Name

Record or PNR for short. A PNR is a record of the client’s travel details - when, where,

who and how etc. PNRs also contain the travel agency details, the date and time the

reservation was made and by whom.

Once a PNR has been created, the passenger data and the itinerary can be amended or

updated. Any changes that are made to the PNR are automatically recorded in the PNR

History.

Your request

City Pair

Flight departure and arrival times are

always local ie. the actual time in the

particular city.

Class of Service operating for the flight

Reservation Codes. Note the D reservation category is 0 indicating

there are no seats available for a D class fare.

Number of available seats. 9 indicates there are 9 or more seats

available on the flight.

Two-character airline

code and flight number.

Eg. QF 575.

3 = Line number in the

display.

When 2 airlines are next

to the flight, this is a

codeshare, Eg. EK/QF

5575


Creating a PNR

To build a PNR, Sabre requires six 6 mandatory items before you can complete the

booking.

1. Travel Agency details. This information is stored in Sabre in the Agency Profile.

2. Itinerary details eg. Flight, car , hotel

3. Client/Passenger Phone details

4. Client’s Name

5. The date the ticket will be issued

6. Name of the person who requested the reservation

Special Service Requests

When a client requests an additional service not normally provided, the airline usually

needs to do ‘something’ in advance, such as organising wheelchair assistance or preparing

a special meal. This is known as Special Service Requests or SSR.

Some SSR Codes used in Sabre

Vegetarian meal VGML

Childs meal CHML

Deaf Passenger DEAF

Wheelchair WCHR

Infant INFT

Other Service Information

The information you send to an airline, such as the passengers’ phone contact(s), is

information the airline needs to know but does not generally require an action as with

an SSR. This information is known as Other Service Information or OSI.

Some OSI codes used in Sabre

Hotel or Home Contact CTCH

Mobile Contact CTCM

Total Complete Party TCP


Sprint Home

S Sabre Agency

Profile

Agency Profile

P Phone Contact details for your client

R Received From Name of person who requested the

reservation

I Itinerary Flights, car or hotel

N Name Client’s Name

T Ticket Date the ticket will be purchased and

issued

H Health Special Meals, Wheelchair

O Office Business Traveller, Frequent Flyers

M Mother Bassinettes, children, infants

E En Route Language, Meet and Assist, Seating

Requests.

To help you remember all

the things you need to

include in your PNR –think SPRINT HOME


The Sabre PNR

Mandatory Items to build a PNR

P N R I T E M D E T A I L S S A B R E E N T R Y E X A M P L E

Agency Profile Agency Details Most agencies have their agency

details setup on a Program Key –

usually F1.

Phone Client’s Phone Contact

902-9351-7855-H

Received From Miss MoneyPenny 6MS MONEYPENNY/JB

Itinerary

SYD/BNE 15JUN

A) City Pair Availability:

115JUNSYDBNE1200

B) Sell From Availability

01Y1

This entry will sell one, economy

class seat from line 1 of the

availability.

Name Mr James Bond (as per passport or other photo

identification)

-BOND/JAMES MR

Ticket Date ticket to be

purchased and issued

7TAW01NOV/

Note. When you build a PNR, the information can be entered in any order as Sabre

will automatically put it into the correct order as per the example below.

Sabre PNR Example

1.1BOND/JAMES MR

1 QF523Y 15MAY 2 SYDBNE HK1 1250 1510 /DCQF*DHCWS2 /E

2 QF524Y 20MAY 7 BNESYD HK1 1410 1425 /DCQF*DHCWS2 /E

TKT/TIME LIMIT

1.TAW01NOV/

PHONES

1.SYD02-9381-2460-A

2.SYD02-9351-7855-H

ADDRESS

SABRE

LEVEL 13, 68 YORK STREET

SYDNEY NSW 2000

PROFILE INDEX DATA EXISTS *PI TO DISPLAY ALL

GENERAL FACTS

1.SSR DBML QF NN1 SYDBNE523Y15MAY

2.SSR WCHS QF NN1 BNESYD524Y20MAY

REMARKS

1.PSGR HOLDS VALID AUSTRALIAN PASSPORT

5H-PSGR OFFERED DOMESTIC TRAVEL INSURANCE VP

5¥S1 PLEASE CHECK IN 60MINS PRIOR TO DEPARTURE RECEIVED FROM - MISS MONEYPENNY/JB

A4S1.A4S1*QVP 1815/20DEC14 STPRGS

is the name of person who requested the reservation

and


Glossary

The following terms are universal to the travel industry and will be used throughout

your Sabre course.

Airline Code The two-character code used in place of the airline name,

for example QF is the airline code for Qantas. Also referred

to as Carrier Code.

Airport Code The three-letter code used to identify each commercial

airport worldwide. For example, JFK is the airport code for

New York City’s John F. Kennedy airport.

ARNK or ARUNK Stands For ‘Arrival Unknown’. This term used to describe

when a passenger is making their own arrangements

between two cities, such as driving. This is also known as

a surface sector.

Availability An entry to check for flights operating between two cities

and seat availability. Also applies to hotels and cars.

City Code The three-letter code used to identify major cities with

commercial airports. For example, SYD is the city code for

Sydney, Australia.

City Pair Availability

A display of flights operating between two cities. eg. SYD

to PER.

Class of Travel There are 4 common classes of service: First, Business,

Premium Economy and Economy class. Most airlines offer

at least two different classes of service. See Reservation

code for more information.

Computerised

Reservation System

(CRS)

Now known as a Global Distribution System (GDS). A

central computer database which houses and/or provides

access to multiple airline, accommodation and hotel

inventories, enabling you to book flights, rooms and/or

cars directly with the vendor.

Confirmed The booking status of where a seat on a flight has been

successfully reserved or booked.

Decode To translate a code into a name. eg. CNS = Cairns

Encode To convert a name into a code. eg. Launceston = LST

Equipment This refers to the type of aircraft being used on the sector.

Global Distribution

System (GDS)

A central computer database which houses and/or provides

access to multiple airline, accommodation and hotel

inventories, enabling you to book flights, rooms and/or

cars directly with the vendor.


Glossary

Log-in Code A code used to connect or gain access to a LAN (Local Area

Network), or office computer setup which gives you access

to common programs (Sabre, Word processing, e-mail etc)

and office printers.

Open sector or Open

Dated Sector

Is when the flight date is ‘left open’ as the client does not

have a definite travel date. Open sectors are dependent on

the airfare sold.

Other Service

Information (OSI)

Other Service Information is administrative information

sent to an airline, such as cross reference (TCP)

Phonetic Alphabet The phonetic alphabet used universally to ensure there are

no errors in verbal communications.

Example: RFD = ROMEO, FOXTROT, DELTA

A ALPHA N NOVEMBER

B BRAVO O OSCAR

C CHARLIE P PAPA

D DELTA Q QUEBEC

E ECHO R ROMEO

F FOXTROT S SIERRA

G GOLF T TANGO

H HOTEL U UNIFORM

I INDIA V VICTOR

J JULIETTE W WHISKEY

K KILO X X-RAY

L LIMA Y YANKEE

M MIKE

Z ZULU

PNR Number A booking reference number you receive when you

complete a booking in Sabre eg. Eg. AJKVLS. Also known

as a Record Locator, RecLoc or ReLoc.

Pseudo City Code

(PCC)

The unique 4-character Sabre Agency Identification

security code. eg. A4S1 is a PCC used for Sabre Training.

Record Locator A PNR booking reference. Eg. AIKVLS. Also known as

RecLoc or ReLoc. Some airline Record Locators are alpha

numeric eg. V9XA6G

Segment A component of an itinerary, for example a flight from

Sydney to Cairns, a hotel or car reservation. Also known

as sector.

Sector Another term used for a component of an itinerary. Other

types of sectors are: Open sector or Open Dated and

Surface sectors.

Special Service

Request

A ‘Special Service Request’ is as its name suggests a

request for a special service, such as a special meal or

wheelchair. SSRs generally require advanced preparation

by the airline.


Glossary

Status Code A two letter code used to identify the status of a flight

segment, such as a flight not operating, confirmed,

waitlisted or unable to confirm.

HK confirmed

HL waitlisted

KL confirmed from waitlist

UC unable to confirm

NO flight not operating

SS sold from the status from availability display.

Surface sector The term used to describe when a client is making their

own way between two cities. For example they could be

driving or travelling by train. These sectors are also

referred to as arrival unknown (ARNK).

Waitlisted The booking status where a seat is required on a fully

booked flight. The seat request has been placed on a

waiting list. If and when a seat becomes available the

airline will generate a message to you through Sabre

advising a status change to KL (confirming the waitlist).

You would then change this to confirmed status (HK

holding confirmed).


Pre Course Exercises

1. Thinking About Reservations. Imagine you are planning to go to a restaurant with

a group of friends to celebrate a very special occasion. Make a list of all of the questions

you need to ask your friends and the information the restaurant will need to know.

Example: Which restaurant?

2. People travel for many reasons – understanding why people travel will assist you in

making the appropriate travel arrangements for your clients. Use the symbols as a

guideline to make a list of the reasons why people travel.

Eg. Honeymoon

3. Taking into consideration the reasons why people travel and the basic things you

need to include when you make a reservation make a list of a) the additional things or

special needs a passenger might require whilst on board an aircraft and b) what other

information an airline might need to know about a passenger or the itinerary.

Use the symbols below as a guide.

P A S S E N G E R N E E D S ? A I R L I N E N E E D S ?

Eg. Language

Passenger only speaks Swahili



4. What are the three letter codes for the following cities or airports?

Hobart

Bangkok

Darwin

Frankfurt

Singapore

London

Gold Coast

Honolulu

Paris - Orly

Tokyo

New York

Denpasar

5. What do the following codes stand for?

GDS

PNR

ARNK

OSI

CPA

PCC

6. What are the codes or names for the following airlines?

CX

American Airlines

JL

British Airways

SQ

Air New Zealand

7. Tick (√) the correct code:

The two character code for Lufthansa German Airlines is:

LL LH GA

The three letter airport code for Tokyo, Narita is:

HND EWR NRT

The three letter city code for Vancouver is:

VAN VCR YVR

8. Tick (√) the correct answer:

a. The flight status code KL means:

Flight has been requested

Flight has been cancelled

Flight is now confirmed from waitlist

b. The flight status code HK means:

Flight has been waitlisted

Flight is confirmed

Flight has been cancelled



9. Convert the following times into 24 Hour clock:

5.15pm

9.30am

11.30pm

4.15pm

7.55am

8.45pm

10. All items listed below can be included in a PNR –tick the 6 essential items

required when you first create a PNR?

Client Name Received From Preferred Seating Special meals Ticket numbers Frequent Flyer Client address Client Phone number Ticket Deadline Agency Details Flight Itinerary Child’s Ages

11. The times listed for flight arrival and departure times

are in local time.

True False

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