introduction to the field : om
TRANSCRIPT
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Tata McGraw
C
HAPTER
1
Introdu
ctiont
otheF
ield
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Chapter 1
Introduction to the Field
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What is Operations and SupplyManagement?
Why Study Operations
Management?
Transformation Processes Defined
Differences between Services and
Goods
The Importance of OperationsManagement
Historical Development of OM
Current Issues in OM
OBJECTIVES
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What is Operations and Supply Management?
Operations and Supply
Management (OM)is defined
as the design, operation, and
improvement of the systemsthat create and deliver the
firms primary products and
services
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Why Study Operations Management?
Business Education
Systematic Approach
to Org. Processes
Career Opportunities
Cross-Functional
Applications
OperationsManagement
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What is a Transformation Process?
Defined
A transformation processis
defined as a user of resources
to transform inputs into somedesired outputs
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Transformations
Physical--manufacturing
Locational--transportation
Exchange--retailing
Storage--warehousing
Physiological--health care
Informational--telecommunications
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Operations and Supply Management
Supply Chain Processes
SourcingProcesses
Manufacturing
Processes
Service
Processes
DistributionProcesses
Logistics
Processes
Logistics
Processes
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What is a Service and What is a Good?
If you drop it on your foot, itwont hurt you. (Good orservice?)
Services never include goods
and goods never includeservices. (True or false?)
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The Goods-Services Continuum
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Historical Development of OM
JIT and TQC
Manufacturing Strategy Paradigm
Service Quality and Productivity
Total Quality Management and Quality
Certification
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Historical Development of OM (contd)
Business Process Reengineering
Six-Sigma Quality
Supply Chain Management
Electronic Commerce
Service Science
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Current Issues in OM
Coordinate the relationships between
mutually supportive but separate
organizations.
Optimizing global supplier, production,
and distribution networks.
Increased co-production of goods andservices
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Current Issues in OM (contd)
Managing the customers
experience during the service
encounter
Raising the awareness of
operations as a significant
competitive weapon
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Question Bowl
A major objective of this book is to show
how smart managers can do which of
the following?
a. Improve efficiency by lowering costsb. Improve effectiveness by creating
value
c. Increasing value by reducing prices
d. Serving customers welle. All of the above
Answer: e. All of the above
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Question Bowl
In the Input-Transformation-OutputRelationship, a typical input for a
Department Store is which of the
following?
a. Displaysb. Stocks of goods
c. Sales clerks
d. All of the above
e. None of the above
Answer: e. None of the above (The above are
considered Resources of a department store.
The correct answer is Shoppers.)
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Question Bowl
In which of the following decadesdid the concept of quality controloriginate?
a. 1920sb. 1930sc. 1940sd. 1950se. 1970s
Answer: b. 1930s (Tools such assampling inspection and statistical
tables where first developed by
Walter Shewhart, H. F. Dodge, and
H. G. Romig.)
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End of Chapter 1
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