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Issued by: Product LineIssue no: 7.1Date: April 2019 Page of

Date: April 2019

Process Manual:LLU Project Managed Activities

Mass (Metallic Path) Migrations Bulk (Shared Metallic Path) Migrations Mass and Bulk Multiple Tie Pair Reterminations Mass and Bulk Left in Jumper Recovery

Introduction and handy reading tip

This is an Openreach ancillary document. It contains important information about our MPF and SMPF

product which our customers (“you”) need to understand.

Its contents (unless highlighted in grey) including diagrams, tables or other illustrations (unless marked “for

information purposes only”) form part of our LLU contract with you (as published on the Openreach portal

at): https://www.openreach.co.uk/orpg/home/products/llu/contracts/contracts.do

As we introduce or withdraw product features, or otherwise develop our services, we will make changes to this

document in line with the change process for ancillary documents in our LLU contract.

It refers to various pages on the Openreach portal and Openreach price list, many of which require you to

log in to the portal first, to view the links.

Contents Page

1. Introduction 4

2. Purpose of the Document 5

3. Fulfilment Process 6

4. Product Overview 7

5. End to End Process 9

5.1 Process Flow diagram 95.2 Forecasting 95.3 Pre-Order Check for Project Managed Activities 105.5 Order Validation 115.6 Preparation prior to Order Fulfilment 125.7 Order Fulfilment 12

6. Applicable Charges 14

7. Un-Forecasted Orders 15

8. Glossary 16

9. Document History 18


https://www.openreach.co.uk/orpg/home/products/llu/contracts/contracts.do

10. Contact Details 19

11. APPENDIX A 20


1. Introduction

The definition of Project Managed Activities is the fulfilment of multiple project managed orders for:

Wholesale Line Rental (WLR) lines with or without broadband services to LLU (Local Loop Unbundling) Metallic Path Facility (MPF) Product

Shared MPF (SMPF) to SMPF The multiple retermination of MPF and SMPF Tie pairs The multiple recovery of Bulk Left in Jumpers for MPF and SMPF Throughout this document the MPF project managed products are known as ‘Mass’ products and SMPF project managed products are known as ‘Bulk’ products.

All Project Managed Activity orders take place in a single exchange, on the same day; a minimum of 10 orders is required to qualify for Project managed Activity rates.

The total number of orders and dates of the orders must be agreed in advance between Openreach and the CP via an agreed forecast. The orders are completed in the shortest practical time, no less than minimum of 10 working days and must be a minimum of 10 orders.

At a conventional MDF (Main Distribution Frame) site there is a maximum number of orders that can be achieved during a 24hr period Monday – Friday. For Mass orders (MPF) the maximum is 84 and for Bulk orders (SMPF) the maximum is 96. In addition, volume limits may be enforced at some sites.


2. Purpose of the Document

The purpose of this document is to provide a high level process overview of the Openreach Project Managed Activities.

The Project Managed Activity process for MPF and SMPF lets CPs migrate their existing customer base from one technology to another technology, once a PoP (Point of Presence) has been commissioned at that same MDF site.

MPF ‘Mass’ Migrations is used where a CP provides the end customer with a narrowband service using either Wholesale Line Rental (WLR) (which may or may not have Shared Metallic Path Facility) and wishes to migrate them to the LLU Metallic Path Facility (MPF) Product. This migration order can be with or without the porting of the number to the CP’s own network.

Mass Migrations can be used for CP1 to CP 2 transactions where the CP is acting as a wholesaler or third party provider to the end customer’s chosen service provider. In these circumstances, where the end user relationship with their chosen service provider remains unaltered, the use of the Mass Migrations product is permitted where the end customer relationship with their chosen Service Provider changes i.e. CP1 to CP2 but the underlying product (MPF) remains the same.

SMPF ‘Bulk’ Migrations apply where an LLU CP who is also an ISP has an existing customer base at an MDF site and wishes to transfer all or part of that customer base to its LLU service. SMPF Migrations can also be used for CP1 to CP 2 transactions where a reseller wishes to change their wholesaling CP. In these circumstances, where the end customer relationship with their chosen service provider remains unaltered, the use of the Bulk Migrations product is permitted.

Project managed ‘Multiple’ Tie pair Re-terminations lets CPs order a number of MPF or SMPF re-terminations within an exchange at the same time. This product can be used to allow you to move a large number of customers onto new broadband equipment, e.g. when upgrading broadband services (when requesting a mixture of mass and bulk tie pair reterminations at the same time this will be under agreement with the Operational Migration Teams).

Project managed ‘Mass’ & ‘Bulk’ Jumper recovery orders lets CPs order a number of MPF or SMPF physical jumper removals within an exchange, to be done at the same time. This product can be used to allow you to free up Multiple Tie Pairs for reuse.


3. Fulfilment Process

This document identifies the responsibilities between Openreach and CPs to successfully deliver Project Managed Activities for:

Mass migration orders to MPF

Bulk migration orders to SMPF

Project Managed ‘Multiple’ Tie Pair Reterminations

Project Managed Mass and Bulk Jumper Recovery orders

The processes are aimed at assisting the management of orders into Openreach and ensure that all Project Managed Activities are completed in a seamless and quality manner.

It should be noted by CPs that the effectiveness and efficiency of this process is wholly dependent on agreed (with Openreach) accurately maintained and timely forecasts from CPs.


4. Product Overview

The MPF and SMPF products are a 2-wire point to point metallic transmission path products extending from the Network Terminating Point (NTP), within a Network Terminating Equipment 5 (NTE5), at served end customer premises to either:

A dedicated area within an exchange (co-mingling)

1. A dedicated equipment room assigned to the CP within the BT local exchange (CP equipment room/physical co-location)

2. A CP building or cabinet nearby to a BT local exchange (distant co-location)

For further information please see MPF and SMPF Product Descriptions at http://www.openreach.co.uk/llu

Please note:

Project managed activities exclude new provides.

Consumer protection is not invoked for Project Managed Activities. It is therefore the responsibility of the CP submitting the order to ensure that the order only contains those assets which are owned by the CP.

The pre-requisites for Project Managed Activities are:

For Project Managed Activities, same MDF site, same delivery date

A CP forecast must be received and the scheduling agreed in advance with Openreach

For a Bulk or Mass Migration involving CP1 to CP 2 transactions the following apply:

o The end customer relationship with their chosen service provider must remain unaltered e.g. billing and T&Cs remain the same

o The CPs involved can demonstrate via a trial of a minimum of 10 orders that there are no systems incompatibilities between the CPs placing an order. This must be carried out prior to the 7 week forecast requirement

o The ‘losing’ CP acknowledges their agreement to the migration and responsibilities for the end customer via a proforma letter along with confirmation that they have entered into a relationship with the gaining CP

o Openreach will provide a receipt and acknowledgement of the CP’s proforma, which will be kept and documented with the CP’s LLU contract. CPs wishing to use the CP1 to CP2 facility must contact their SRM prior to the 7 week forecast period in order to ensure the


http://www.openreach.co.uk/llu

required permissions are provided and a successful trial completed before orders are placed.

The facilities which are included are:

Programme Delivery on a bi-lateral, per CP basis

Separate Work Allocation – independent of Business as Usual frames activity

Volume allocation (per MDF site) independent of Business as Usual frames activity

A different charge from singleton migrations as set out in the Openreach price list.


5. End to End Process

5.1 Process Flow diagram

In Appendix A there are flow diagrams of the end-to-end Project Managed Activity process. A detailed description of each of the key stages is given in the following sections.

5.2 Forecasting

The effectiveness and efficiency of the Project Managed Activity process is wholly dependent on agreed (with Openreach) accurately maintained and timely forecasts from CPs.

For all Project Managed Activities a CP is required to:

Submit a forecast, 30 working days prior to the start of a Quarter, order intentions for a rolling twelve months in advance to Openreach.

For the first three calendar months, the forecast shall show on a monthly basis the number of orders to be placed for all project managed activities within each defined BT region.

The subsequent nine calendar month period of the forecast shall provide indicative volumes on a quarterly basis of orders to be placed (in line with the forecasting requirements as set out in the contract).

In addition to the above each CP is required: To provide a detailed volume forecast (by exchange, by product, and highlight

any specific start date requirements) 7 weeks in advance of the beginning of the month where project managed activities are required (see https://www.openreach.co.uk/orpg/customerzone/products/migrations/productmigrations.do for submission dates). This forecast should be submitted on the 7 week forecast pro forma attached in Appendix A.

Wherever possible the 7 week forecast should be in line with the volumes set out in the quarterly forecast i.e. not exceed it

Having received the 7 week forecast from each CP and taking into consideration any frame resource availability pertinent at that time, Openreach will then agree the detailed plan of Project Managed Activities Forecast with each CP, and this will then be issued as a Committed Migrations Forecast. The Committed Migrations Forecast will contain site, volume, product, start and end dates.

At 4 weeks prior to the migration month start, Openreach will offer CPs the ability to make minor amendments to the Committed Migration Forecast. These will need to Issued by: Product LineIssue no: 7.1Date: April 2019 Page of

https://www.openreach.co.uk/orpg/customerzone/products/migrations/productmigrations.do


be submitted on a Change Request Form (available at Appendix A) to the Openreach Programme Management Team at [email protected] and send a copy to their Openreach single point of contact for `in life` migrations management.

Following completion of the change request process each CP will be receive a Revised Committed Migration Forecast with agreed amendments.

It is the CP’s responsibility to ensure their own Plan and Build and Backhaul readiness lines up with forecasted start dates for placing all Project Managed Activity orders. Where a POP build is required, the schedule of work needs to be agreed in advance by the CP with Openreach to ensure sufficient tie cables are available in advance of any Project Managed Activity.

CPs will proceed as agreed in the Revised Committed migrations forecast at the specified daily rate, for each working day, until all orders are submitted.

Bulk Order Top Up and Left In Jumper

In addition, on occasion, Openreach may be able to accept further volume through the Bulk Top Up and Left In Jumper (LIJ) process. Bulk Order Top Up and LIJ volumes are small quantities of replacement Project Managed Activity volume, where fallout has occurred or where further resource has become available. CPs must register their interest with the Programme Management Team if they wish to take part in the Bulk Order Top up Process

[email protected]

and send a copy to their Openreach single point of contact for `in life` migrations management. (For further information please see customer briefing LLU02/13 in Appendix A).

5.3 Pre-Order Check for Project Managed Activities

Project Managed Activities

Dialogue Services should be used, as per the singleton order process, to check that lines are suitable for Project Managed Activity and that they will support the product the CP intends to provide. A full description is available in the Dialogue Services Product Guide in the Customer Zone @ https://www.openreach.co.uk/orpg/home/products/llu/llu.do

Erroneous Migrations

For Mass and Bulk migrations the integrity of the CP data is of key importance to a successful order completion. It is the responsibility of the CP submitting the order to ensure that the order only contains those assets which are owned by the CP.

Where a Bulk or Mass migration involves a CP1 to CP2 transaction, the identity and permission of the losing CP is required before an order can be placed; this is provided by the required ‘pro forma’ letters outlined in Section 4 above.Issued by: Product LineIssue no: 7.1Date: April 2019 Page of

https://www.openreach.co.uk/orpg/home/products/llu/llu.do

mailto:[email protected]

mailto:[email protected]

For more information on Erroneous migrations please see the Bulk Migrations Code of Practice under the Migrations section at https://www.openreach.co.uk/orpg/customerzone/products/migrations/productmigrations.d o

Project Managed Multiple Tie Pair Reterminations

Dialogue Services should be used to check the proposed tie pairs are spare before order entry.

Mass and Bulk Left in Jumper Recovery

Dialogue Services should be used to determine the status of the tie pairs before order entry.

5.4 Order Entry

For Mass Migrations, Bulk Migrations, and Project Managed Multiple Tie Pair Reterminations

Orders must be entered via EMP as if they were singleton orders, however:

For MPF Mass Migrations the “Bulk Migration Required” flag must not be used.

For SMPF Bulk Migrations the “Bulk Migration Required” flag must be ticked

In addition the “Project Managed Order” tick box must be selected for all orders and the “Project ID” field populated with an appropriate Project code. (The Project ID is available from Programme Management Team by emailing a request to the team at [email protected]).

For Project Managed Mass and Bulk Left in Jumpers

Orders must be entered via EMP as if they were singleton orders.

On the Portal CPs will need to tick the box for bulk jumpers

Via the B2B, CPs will need to tick box for bulk jumpers and fill in project ID.

For further information on order entry processes, please see the MPF and SMPF Business Process Manuals at: www.openreach.co.uk/llu

5.5 Order Validation

In order to progress all Project Managed Activity orders the CPs must submit the Orders into EMP at least 10 days before the Customer Required by Date (CRD). EMP will perform the same validation activities described in MPF SMPF Common Process Description.


http://www.openreach.co.uk/llu



If more orders are submitted than the agreed daily forecasted volume, the Openreach Programme Management Team will contact the CP to confirm which orders are to be cancelled or amended.

Orders can only be cancelled or amended up to 1 working day before Customer Committed Date (CCD). However, different charges will apply depending when an order is cancelled, please see section 6 of this document and the Openreach Price List.

If a CP does not submit the minimum number of 10 orders to qualify for Project Managed Activities then the CP concerned will be asked to cancel the orders. In cancelling orders CPs are subject to the cancellation charges as set out in the price list. CPs can then submit these orders as singleton orders in the normal way through EMP and will be subject to standard lead times.

5.6 Preparation prior to Order Fulfilment

The CP exchange equipment must be ready for all Project Managed Activity orders to proceed.

5.7 Order Fulfilment

On the day of completion a team of engineers will migrate circuits from the existing service to the new service and a test will be carried out on every circuit on completion of the jumpering. For MPF a TAM test will be done. If the circuit does not test successfully and it is identified as an Openreach problem then a fix will be attempted wherever possible to ensure successful completion. It is Openreach’s responsibility to clear any Openreach problems and the Openreach engineer will personally manage the resolution of the problem and notify the Openreach SMC (Service Management Centre) if appropriate.

If the problem is a CP responsibility it will be reported to the Openreach SMC immediately where a Delay message will be sent to the CP via EMP.

Delay codes that are appropriate to Project Managed Activities are shown in table below:


Delay Message Explanation Stage in Order

Charging Applied

Delayed due to Faulty Tie Pair

The Frames engineer has identified a problem with the specified Tie Pair which it was not possible to resolve on site. A second exchange visit will be scheduled. Applies to all MPF and SMPF migrations, and retermination orders

On CCD (Customer Committed Date). Between KCI2 and KCI3( Keep Customer Informed)

No Charge

Delayed due to Frames

The Frames engineer has encountered a technical problem preventing completion of this order on schedule. A second exchange visit will be arranged. Applies to all MPF and SMPF migrations and retermination orders

On CCD. Between KCI2 and KCI3

No Charge

Number Transfer has been Delayed

The automatic number port activation associated with this order has encountered a problem and will be delayed. Applies to MPF migration orders with number transfer only

On CCD. Between KCI2 and KCI3

No Charge

When the problem is resolved the SMC will take the job out of delay and re task the Frames engineer, this does not apply to any issue with number transfer.

Any orders (except left in jumpers) that test okay but are subsequently found to be faulty will be covered under the repair process.

Please note:

There will be no direct communications between the Frames teams and CPs as this could lead to delays, which could jeopardise the number of completions per day (with the exception of, on occasion, under the Tie Pair Change process the Frames teams may contact the CP).

Openreach will update task closure on an order by order basis and the order status will be available via the EMP interface. On closure of the jumpering tasks any MPF number transfer orders will be automatically progressed. A KCI3 (Order complete) message will be sent when the number has been successfully ported/migrated to the CP.

CPs will be informed by system generated KCI messages, of progression or failure of the orders.


6. Applicable Charges

Applicable charges for Project Managed Activities can be found listed on the Openreach Price List listed at

https://www.openreach.co.uk/orpg/home/products/pricing/loadProductPrices.do?data=%2Bs55xT91%2FPruY0Pxlyi4HVnqs1m6OcKz301sgolk8P2FdiaKKPEfrCsJCb3sZkzJ

Should a CP wish to cancel any of the Project Managed Activities, CPs will be charged either the cancellation charge or the connection charge depending on whether the cancellation is occurring before or after CCD-5 18.00 (Point of No Return (PoNR)).

CPs may cancel Project Managed Activities before 17:59:59hrs five working days prior to the CCD. In such cases, CPs will pay the applicable product cancellation charges as set out in the Openreach Price List. If the cancellation of Project Managed Activities is submitted after 18.00hrs five working days prior to CCD then the applicable product connection charges as set out in the Openreach Price List will apply. If the PoNR has previously been crossed within the order journey and a cancellation is submitted then the applicable product connection charges as set out in the Openreach Price List will apply.

If Openreach has undertaken work to progress the order, the CP will be required to submit a subsequent cease order.


7. Un-Forecasted Orders

Project Managed Activities require CPs to submit order forecasts in advance to Openreach (see section 5.2 above).

CP’s forecasts are agreed by the Openreach Programme Management team and formulated into a plan of work with appropriate frames resource allocated at the required exchange.

Orders placed by CPs outside of an agreed forecast will either be:

Notified to CPs requesting they cancel the orders and resubmit as singletons; cancellation charges will apply.

Or

Charged at the appropriate singleton rate and Openreach reserves the right to determine how to fulfill these orders according to available resource.


8. Glossary

Bulk Migrations A process that allows same exchange migrations in bulk from SMPF to SMPF via a project managed service; where no change of end customer relationship with their chosen supplier or reseller occurs

BT British Telecom

CCD Customer Committed Date

DN Directory Number

EMP Equivalence Management Platform

ID Identification

KCI Keep Customer Informed

LLU Local Loop Unbundling

Mass Migrations A process that allows multiples of same exchange migrations from WLR (with or without broadband and number migration) to MPF using a project managed service; where no change of end customer relationship with their chosen supplier or reseller occurs.

MDF Main Distribution Frame

MPF Metallic Path Facility

NTE5 Network Terminating Equipment No. 5

NTP Network Terminating Point

Number Transfer The transfer of an Communications Provider’s number (DN) to another Communications Provider

PoP Point of Presence

Project Managed Mass and Bulk Jumper Recovery

A product that lets CPs order a number of MPF or SMPF physical jumper removals within an exchange, to be done at the same time. This product can be used to allow you to free up Multiple Tie Pairs for reuse

Project Managed Mass and Bulk Multiple Tie Pair Reterminations

This product lets CPs order a number of MPF or SMPF re-terminations within an exchange at the same time. This product can be used to allow you to move a large number of customers onto new broadband equipment.

SMC Service Management Centre

SMPF Shared Metallic Path FacilityIssued by: Product LineIssue no: 7.1Date: April 2019 Page of

WLR Wholesale Line Rental

XML extensible Mark-up Language


9. Document History

Issue Date Author CommentsIssue 1.0 draft

31/07/06 Dave Gordon / Garth Rose

New Openreach format used and combined MPF and SMPF process. Initial Issue for comment.

Issue 1.1 draft

06/10/06 Garth Rose Re word managed migration definition in introduction.Add support for Bulk SMPF to SMPF migrationsOrder entry options for Project Managed migration Flag, Project ID, Bulk Migration Required flag and MAC

Issue 2 April 2013

Caroline Tindall

Update to document to include the complete Project Managed Suite of products : Mass and Bulk Migrations, Mass and Bulk Left in Bulk Jumper recovery and Multiple Tie Pair Reterminations

Issue 3 Aug 2013 Caroline Tindall

Update to Mass & Bulk change of permitted use and increasing number of Mass Migrations per 24hr period from 64 to 84

Issue 4 March 2014

Katty Roche Change to MPF mass Migrations

Issue 5 March 2015

Caroline Tindall

Change in permitted use on MPF mass migrations

Issue 6 December 2016

Caroline Tindall

Revised dates for Forecasting in appendix ADocument format changes Correction to Mike Hamorack email address on page 11

Issue 7 April 2018

Caroline Tindall / Tracy Fenton

Update to complete activities required to make it an ancillary document plus minor tidying up

Issue 7.1 April 2019

Product Line Clarification added re: cancellation charges


10. Contact Details

Role: Name: E-mail address: Telephone Number:

Forecasting Manager (for 7 week forecast)

Mike Hamorak

[email protected] 07885 481834


11. APPENDIX A

Flow diagrams of the end-to-end Project Managed Activities process Key briefings and documents

Order Entry Order Validation

Order Fulfillment 7 weekForecast template

Change request template

LLU 02/13 Briefing Bulk Order Top Up Process

Also available to download at https://www.openreach.co.uk/orpg/home/updates/briefings/archive/llubriefings/archivedllubriefings.do.

GEN Briefing 029/13 : Changes to Mass & Bulk Product

https://www.ref04.openreach.co.uk/orpg/home/updates/briefings/generalbriefings/generalbriefingsarticles/gen02913.d


Adobe Acrobat Document

https://www.openreach.co.uk/orpg/home/updates/briefings/archive/llubriefings/archivedllubriefings.do



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