introduction welcome to the first class! copyright strive coaching inc, 2008

INTRODUCTIONINTRODUCTION

Welcome to the First Class!

www.customerpillars.com copyright Strive Coaching Inc, 2008


OUR GOALS FOR YOU…OUR GOALS FOR YOU…• Grow your revenuesGrow your revenues• Grow your profitsGrow your profits• Learn a powerful systemLearn a powerful system• Gain more control over customer Gain more control over customer managementmanagement• Learn from and contribute to othersLearn from and contribute to others


WHAT ARE YOUR WHAT ARE YOUR GOALS?GOALS?

What would you like to gain over the duration of this course?


CELEBRATIONSCELEBRATIONSHow we will start each meeting


POWER POINTSPOWER POINTS

Key Learning Areas in the Introductory CUSTOMER PILLARS Chapter


POWER POINT 1POWER POINT 1

Have Specific Growth Goals


WORKBOOK EXERCISEWORKBOOK EXERCISELet’s discuss the exercise on

workbook pages 18 - 19



Own the Responsibility for Your Growth



The System is Based Around Nine Customer Pillars


WORKBOOK EXERCISEWORKBOOK EXERCISELet’s discuss the exercise on

workbook pages 5 - 14



The Pillars Have a Huge Impact on a Company



Excellent Execution of the Basics



Ideas from Other Industries



The Growth Efficiency Ratio



Develop a Growth Mindset


WORKBOOK EXERCISEWORKBOOK EXERCISELet’s discuss some of the other

exercises you selected to work with in the introductory chapter


BUDDY TIMEBUDDY TIMEHow to be a great buddy

coach and gain from your buddy relationship


BUDDY TIPS…BUDDY TIPS…• Always have a next meeting• Encourage and support• Hold them accountable• Challenge them to be better• Ask good questions – dig deeper


BUDDY TIPS (cont.)BUDDY TIPS (cont.)• Expect a lot from your buddy• Encourage them to talk about their biz• Brainstorm solutions together• Acknowledge them for progress• Keep it on a positive note


BUDDY UPBUDDY UPTake a few minutes to get to know your buddy

partner for the first portion of the course


OVERALL REACTIONOVERALL REACTIONWhat struck a chord with you

in the introductory chapter


BULL’S EYEBULL’S EYE POINTSPOINTS

Let’s brainstorm 20 different things you will walk away with from this chapter


FOR NEXT SESSION…FOR NEXT SESSION…• Read Pillar 1 in the book• Complete Workbook Exercise pp 25• Complete Workbook Exercise pp 26• Complete 1 – 2 Other Workbook Exercises• Connect with Your Buddy


END OF CLASSEND OF CLASSHave a great week and feel free

to contact me if you have questions


introduction welcome to the first class! copyright strive coaching inc, 2008

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