introspection of india egov npc feb 2009

Prof. K. SubramanianProfessor & Director, Advanced Center for Informatics & Innovative

Learning, IGNOUIT Adviser to CAG of India

Ex-DDG(NIC), Ministry of Communications & Information TechnologyPresident, Cyber Society of India

Emeritus President, eInformation Systems, Security, Audit Association

What we have! & What we do not?What we Have?

1Billion+ Population A Vision, Mission & A Good NeGP Plan. Department of IT (Federal & States) Dept. Administrative reforms Converging Technologies Individual excellence Huge allocations for rural, panchayatraj

allocations Developed communication infrastructure SWAN SDC CSC Mission mode Projects Top driven approach Huge data CSR Corporate Ethics! Huge Unemployment-Graduates not

employable Expenditure without outcomes

What we Do NOT have?Political will to ImplementMissing Project Governance disciplineNational development commitmentSynergy between departmentsConcentrate only on “T” and not on “I” in ITCollaborative efforts to make it happenTeam working spritCenter-state & Inter-state relationshipsStandardization Professional, operational & functional integrationMulti stake holder participationFeedback correctionDisaster and contingency planningLocal needs to be metBottom driven approachInformation-currency, timely, accurate and

assurancePersonal Social ResponsibilityPersonal EthicsSkills developmentGood outcome monitored Programe Management

02/20/09 2Prof. KS@2009 NPC OOTY Feb 2009 Introspection of India eGOV

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Principles of Good Governance

Leadership Selflessness Integrity Objectivity Accountability Openness Honesty

Humane Governance Should be Creative Uses Knowledge for

National Wealth and Health creation

Understands the economics of Knowledge

High Morality

… but about Government !

Proc

ess

Peop

le

Tech

nol

ogy

Res

ourc

es

e-Government


Efficient Government … Effective Government … Open Government … Joined-up Government.. Connected Government

e-Government is evolutionary Naming is evolutionary,

e-Governance is yet to Take offGood Governance ?

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MEDIATING FACTORS:MEDIATING FACTORS: Environment Environment CultureCulture

Structure Structure Standard Procedures Standard Procedures Politics Politics Management Decisions Management Decisions Chance Chance

ORGANIZATIONSORGANIZATIONS INFORMATIOINFORMATION N TECHNOLOGYTECHNOLOGY

Prof. KS@2009 NPC OOTY Feb 2009 Introspection of India eGOV

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Digital Administration Metrics of IT Value and Effectiveness

Utility Efficiency Economy Control Security

Assessment of IT Functions

StrategyDeliveryTechnologyPeopleSystems

Prof. KS@2009 NPC OOTY Feb 2009 Introspection of India eGOV


Fail to Plan Analysis Digital Administration The scale and complexity of

organizational change proposed by eGOV projects necessitates a managerial rather than technical approach.

Needs more Managerial Synergization of National Development focus (Government as one)

eGOV projects needs Process re-engineering issues and organizational politics. to be supplemented with organizational change, Business Process Management.

a Week IT Alignment with Government functions

Missing Integrated holistic view of the Mission & Vision & ICT Implementation

Missing backend integration Failed to address Socio-Cultural,

Human, ethical Aspects-for projects which are multi-state and inter and intra departmental dependant.


Plan to Fail Analysis eGOV & Digital AdministrationPeople failureDecision making FailureDesign & Definition FailuresProject Discipline FailuresSupplier Management FailuresStandardization FailureCosting FailureRisk management and Legal GapsHuman Computer Interface & System Usability FailureSustainability Failure (PPP)‏Change Management/Impact failureTechnology Management & Management of Technology Failure


EGOV Project Governance Strengthening Integration of Multi-

stakeholders

Operational Integration Professional Integration (HR)‏ Emotional/Cultural Integration ICT & Government Business & Services Integration Multi Technology coexistance and seamless

integration Information Assurance Quality, Currency, Customization/Personalization


eGovernance & Digital Administration

Skill Balancing & Education

Few executives in governance roles have the necessary skills, knowledge and experience

Few executives have had any formal training in their project governance roles

Business executives tend to approach project governance with good intentions, but with little governance-specific skills, knowledge and education. It is assumed by all parties that no such expertise is needed. This is a false assumption.


Multi sector-Multi location-Multi stakeholders of Digital Administration

Lessons Learned

1. Four Dimensions 1.Process Dimension 2.People Dimension 3. Technology Dimension 4. Resource Dimension

2.Automation to Transformation 3. Output based to Outcome Based3. Service is paramount & Process is subordinate Focus on Services, & Service Levels4.BPR- Choose carefully between Incremental Approach &

Radical Approach keeping Customer-friendliness, Efficiency & Effectiveness


Future Directions-I

Implementation Through Committed Leadership (Integrating Polity and Bureaucracy) From Vision Mission Implementation-->Impact study->Improvisation

Create affordable robust ICT infrastructure and adapt System Usability concepts

Adapt standards for interoperability and Integratability Sustainable and affordable solutions: Cost Effectiveness –> E-

governance initiatives should pay for themselves Government Information bases are to be integrated, auditable

and verifiable and consistent and information integrity to be assured as Government as One, cutting the barriers of rules/Business of allocation


Future Directions-II

Adapting a well planned “change management” drive Projectisation of IT & Good IT Project Governance Employment Generation through Entrepreneurship e-Governance Implementation approaches (From Visioning to

Completion)‏ Rapid prototyping Citizen Centric initiatives roll out approach E-Governance - Managed Approach Rapid replication after pilot success--Take mature steps to rapidly

move up the e-Governance Evolution Staircase (attaining maturity)‏ Assure Quality and ensure front end web-enablement and backend

integration.


Four Mantras of Good Digital Governance

From Vision Mission Implementation-->Impact study->Improvisation- Leadership & Alignment

Projects Formulate, Architect, Design & Construct, Comprehensive Multi-tier Review, Monitoring & Feedback control

Collaborate, Communicate, Cooperate, Co-work & co-exist Logical Process Integration (ERP) superimposed with BI

makes the Enterprise a creative and Innovative A mature accountable, transparent and Open Government

Standards-Certification & Compliance

ISO 9000 IS 14000 COSO COBIT ITIL ISO 27000 Family Six Sigma, CMMI, PCMMI


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Importance of Group Standards -no one standard meets all requirementsISO 27001/BS7799 Vs COBIT Vs CMM & PCMM Vs ITIL

Mission

Business Objectives

Business Risks

Applicable Risks

Internal Controls

Review


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Assurance in the PPP Environment


Enabling to rapidly move up the e-Governance Evolution Staircase

Strategy/PolicyPeopleProcess

Technology

3. TransactionCompetition

Confidentiality/privacyFee for transaction

E-authentication

Self-servicesSkill set changes

Portfolio mgmt.Sourcing Inc. business staff

BPRRelationship mgmt.Online interfacesChannel mgmt.

Legacy sys. linksSecurityInformation access24x7 infrastructureSourcing

Funding stream allocationsAgency identity“Big Browser”

Job structuresRelocation/telecommuting

OrganizationPerformance accountability Multiple-programs skills

Privacy reduces

Integrated servicesChange value chainNew processes/servicesChange relationships(G2G, G2B, G2C, G2E)

New applicationsNew data structures

Time

2. InteractionSearchable

DatabasePublic response/ email

Content mgmt.Increased support staff

Governance

Knowledge mgmt.E-mail best prac.

Content mgmt.MetadataData synch.

Search engineE-mail

1. Presence

Publish

Existing

Streamlineprocesses

Web siteMarkup

Trigger

4. Transformation

Cost/Complexity

Define policy and outsource execution

Retain monitoring and control

Outsource service delivery staff

Outsource process execution staff

Outsource customer facing processes

Outsource backend processes

ApplicationsInfrastructure

Value

5. Outsourcing

Constituent

Evolve PPP model


Governance Maturity ModelGovernance Maturity Model



Conclusion

The functional owners in Government are starting to use eGovernment as an instrument to transform their interactions with their constituents

Innovative value-added services can be developed once technology is used to make it easier for Government agencies to collaborate

To prevent the sustainability of IT systems from becoming an issue, the programme design should be done holistically – including efforts to promote its usage


Conclusion

e-Government rests on 4 pillars Process People Technology Resources

There are valuable lessons in each area. drawn from experience

Success lies in assimilating these lessons & practicing in real life eGov projects

FOR FURTHER INFORMATION PLEASE CONTACT :-E-MAIL: [email protected]@[email protected]:91-11-23217004Office of the CAG,10, B.Z. Marg,New Delhi-110002

Let all of us work together to make our Country a Developed And Good Governed Nation


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