Inventory Deep Dive

David Babbitt

Agenda

Troubleshooting

User

You

User

Outlook is crashing

What did you change?

Nothing

Let the data be your guide • Timeline• Windows Events• Navigate through Data (Pivot)• Tools Menu

Troubleshooting Demo

Account for Your Time

Count how long IT takes

• Tickets Relate to Devices and Software• Custom Reports• Report Dashboard Widget

Time Accounting Demo

Exercise for the Reader

Put Groups to Work

Better group organization • Where Groups are Used• Virtual machine data• Groups based on Custom Attributes

Put Groups to Work Demo

Exercise for the Reader

Exercise for the Teacher

QUESTIONS?

• Install on a Server OS• Use a Fast Disk (SSD or RAID)• Run as Domain Admin• Don’t Install on Workgroups computer• Troubleshoot Connections (Unknowns)• Split Large Scan Ranges, Stagger Schedule• Use Multi-site for Really Large Networks

Scanning Best Practices

• Firewall (WMI, Remote Event, admin$, ping)• wmic /node:name os get serialnumber• WmiDiag, other 3rd-party tools• Post to Q&A• support@spiceworks.com is FREE

Troubleshooting the Scan