investigating rooms division operations activity 1 - copy
TRANSCRIPT
Investigating rooms division operations
Group members
Hansie
kalinga
Ravi
Vincent
Introduction
Two different locations Baglioni hotelStaffordshire university
Type of linens are using for the roomsRoom facilities Communication between front office
and housekeeping Reception service Job roles in room division Main responsibilities
Baglioni hotel 5*
RECEPTION SERVICESPersonalised service▪Highly trained staff▪Unlimited Telephone lines▪No contract and obligations for the guest▪All calls answered within three rings.▪Sell rooms▪Maintain balanced guest accounts▪Offer service – faxes; mails; messages; etc.
Accommodation services Rooms
▪Superior room ▪Deluxe rooms▪Executive rooms▪Suite rooms ▪Bar & restaurants▪Lounge bar▪Meeting rooms▪Gym & bar▪Parking-valet service
Room facilities▪ *dry cleaning▪ *breakfast in the room▪ *ironing service▪ *wi-fi wireless service.▪ *laundry service.▪ *business services.▪ *banqueting & meeting services.
Types of linen using.▪*duvet covers▪*bed covers▪*pillow protectors▪*Linen blankets▪*Quilts▪*cushions
COMMUNICATION BETWEEN F/O & H/K▪1.By telephones .▪2. pages▪3.codeless handsets▪4.personnal▪5.room status codes▪ VR- vacant & ready▪ VC- vacant clean▪ VD- vacant & dirty▪OR- occupied & ready ▪OC-occupied & clean
Responsibilities in room division Outline the duties and responsibilities Draw organization chart of the R/D Describe the main functions of the rooms
division Describe property management systems Calculate occupancy percentages Outline the importance of the reservations List the complexities and challenge of the
concierge, housekeeping.
Duties of a guest service agent▪ -7:00 am – 3:00 pm shift▪ Check-outs▪ Guest inquiries▪ Room changes▪ Work with housekeeping▪ -3:00 pm – 11:00 pm shift▪ Check-ins▪ Reservations▪ Night auditor▪ - closes the books on a daily basis▪ - Posts charges▪ - Balances guest accounts▪ - competes daily report
Reception service Staffordshire university Starter pack Keycom-internal calls are free Res net access to internet is available IPTV 30 free view channels Insurance
Type of accommodation On compus –
▪ Leek road compus▪ Opposite the leek road compus▪ Leek road house
Off compus▪ Caledoniacourt▪ At beaconside village
Room and linen facilities Duvet, pillow, towel, drinking glass, chopping
board, microwaveable oven dish, spoon, vegetable knife, plate, side plate, bowl, mug, frying pan, sauce pan, washing up liquid, dish cloth, tea towel, washing power, etc.
Inter com facilities Free internet access One TV for 10 rooms Free insurance cover
Services at reception Repair Student information 24hr reception inquires Room rents collection
Responsibilities of the accommodation department Clean the area Kitchen and toilet clean and refill equipments Collect trash
Maintaining and repairing electric equipment
Compare
Baglioni hotel Staffordshire university
24hr reception services 24hr reception services
Fax, internet, telephone facilities available
Fax, internet, telephone facilities available
Bar & club facilities available Bar & club facilities available
Parking facilities available Parking facilities available
Security key need for access Security key need for access
ContrastBaglioni hotel Staffordshire unversity
24hr housekeeping and front office service
24hr front office service only
Higher rates for the rooms Cheap rates for the rooms
Hotel food and sales promotions No special promotions
Different types of rooms One specific type of rooms
Oganizational structure No oganizational structure
Room service facilities No room service facilities
Personalized service Regular service
Conclusion
Considering above facts , there are many differences and similarities in accommodation and room division departments between Baglioni hotel and Staffordshire University. We found that the hotel have got more luxurious and expensive faclities along with more duties and responsibilities then the university. The main reason for this is their budget as the hotels invest more as compared to the universities.