investor presentation may 2020 - ziraat bankası · 2020-06-05 · 16.2 mn largest atm network:...
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Investor Presentation
May 2020
Ziraat Bank – More Than a Bank
157 years of banking
legacy
More than 36 mn.
customers
Strong Local and
International
Franchise
Fully State Owned
Well Diversified
Funding Base
Sustainable Growth
Customer Oriented
Balance Sheet
Sound Capital
Structure
Prudent Risk
Management
11
Total Assets Cash Loans Non-CashLoans
Deposits Equity
2
Ziraat Bank – Undisputed Leader of Turkish Banking Sector
Turkish EconomyTotal Assets 4,873
Cash Loans(1) 2,949
Securities 747
Total Deposits(1) 2,916
Shareholders’ equity 500
Net Profit 16
ROAE 12.6%
ROAA 1.3%
Capital Adequacy Ratio 17.9%
Market Shares
• Cash Loans
16%
• Total Assets
14%
• Deposits
17%
Q1 20
2012
#1
Rankings (2)
(1) Loans include accruals and the loans granted to banks, Deposits
include accruals, and the banks’ deposits, securities include accruals.
(E) 2020-2022 NEP Forecast
(2) Rankings are among top 7 Banks. The banks are determined as of unconsolidated assets for March
2020 and include: Ziraat Bank, İş Bank, Garanti Bank, Akbank, Yapı Kredi, Halkbank and Vakıfbank
Source: BRSA, Publicly available Earnings Reports for peer banks
Turkish Banking Sector (Mar. 20)
#2 #5 #7 #1 #4
2018 2019
GDP Growth (%) 2.6 0.9
GDP Nominal (USD bn) 784 754
Unemployment (Annual %) 11.0 13.7
CPI (Annual,%) 20.3 11.8
Current Acc. Balance/GDP (%) (3.5) 0.2
Budget Balance /GDP (%) (1.9) 2.9
Germany
Subsidiaries
International Branches
Bosnia & Herzegovina**
KazakhstanRussia
Azerbaijan
Turkmenistan
Uzbekistan
Montenegro
UK
Georgia
Bulgaria
Saudi Arabia
Turkish Rep. of
Northern CyprusIraq
Kosovo
Greece
Bahrain
3
Ziraat Bank – Ziraat Finance Group
Local Subsidiaries
Ziraat Katılım Bankası (Participation Banking)
Ziraat Yatırım (Securities Brokerage & Investment House)
Ziraat Portföy (Asset Management)
Ziraat GYO (Real Estate Investment Trust)
Ziraat Teknoloji (IT)
Ziraat GSYO (Venture Capital Investment Trust)
Overseas Subsidiaries
Ziraat Bank Int. AG (Germany)
Ziraat Bank BH. (Bosnia)
Ziraat Bank Montenegro
Ziraat Bank Azerbaycan
Ziraat Bank Moscow
KZI Bank (Kazakhstan)
Turkmen Turk JSC Bank
UT Bank (Uzbekistan)
Ziraat Bank Georgia
Overseas Branches
United Kingdom
Greece
Bulgaria
Iraq
Saudi Arabia
Kosovo
Bahrain
Turkish Republic of Northern Cyprus
Correspondent banking
relation with
1,775 banks in the world
from more than 145countries
Presence in
18 countries,
107 service points
Ziraat Bank – Local Subsidiaries
ParticipationBanking
Startedoperations on 29
May 2015.
TL 39.8 bn of asset size
TL 31.6 bn of loan book
96 branches
Merged withZiraat Leasing on
1 March 2019
SecuritiesBrokerage
UnderwroteTL 14.6 billion private sectorbond and bill
issues.
Total tradingvolume of
TL 1,017.7 bnfixed income and
repo
AssetManagement
Manages 19
mutual funds and 75 pension funds. The company has 101 private and
25 corporate customers.
The total volume of assets
managed by the company is
TL 54.6 billion as of December
2019.
IT
2nd largest
software
developer in
Turkey (2015).
Holding both ISO
9001 Quality
Management
System and ISO
27001
Information
Security
Management
System
certifications
Real EstateInvestment
Trust
Founded in November 2016. Istanbul Finance Center premisesin the portfolio
Venture CapitalInvestment
Trust
Founded in November 2018 with TL 750 mn
capital.
Description The Bank’s Risk Group Share (%)Total Assets
(TL mn)
Shareholders’ Equity
(TL mn)
Ziraat Yatırım Menkul Değerler A.Ş. 99.6 402,1 239,6
Ziraat Portföy Yönetimi A.Ş.* 99.8 130,2 117,2
Ziraat Katılım Bankası A.Ş. ** 100 39.785,5 3.249,3
Ziraat GYO 100 2.752,1 1.828,6
Ziraat GSYO 100 878,9 877,4
Ziraat Teknoloji A.Ş. 100 81,8 22,2
GSYO
*Ziraat Portföy Yönetimi A.S. purchased %100 shares of Halk Portfoy Yonetimi A.S. and Vakıf Portfoy Yonetimi A.S. as of 28/12/2018 and later, as of 31/01/2019
Halk Portfoy Yonetimi A.S. and Vakıf Portfoy Yonetimi A.S. merged as a single entity under the name of Ziraat Portfoy Yonetimi A.S.
** Ziraat Finansal Kiralama A.S. was merged with Ziraat Katılım A.S.
As of 22 April 2020, the Bank has sold its insurance subsidiary Ziraat Sigorta A.Ş. and pension subsidiary Ziraat Hayat
ve Emeklilik A.Ş. to Turkey Wealth Fund. 4
Ziraat Bank – Overseas Subsidiaries
Active in Germany for fifty-
one years,supplies an
extensive array of retail and
corporate banking products and
services throughnine branches.
The first entirely foreign-owned
bank in Bosnia-Herzegovina.
Serves corporate,small-business,
and retailcustomers through 30
branches/offices
Opened its doors for business in
July 2015.Headquartered in
Montenegro’s capital Podgorica, the bank has one
branchlocated in the
same city.
Commencedoperations in July
2015. Mainlyserves the
corporate banking segment, ZiraatBank AzerbaijanASC conducts its
operations through its
headquarters office in Baku and İçerişehir branch.
Commencedoperations in
1993, focusingprimarily on the
corporate banking segment.
The country’s first foreign-owned
financialinstitution in
1993. The bank serves retail and
corporate customers
through branches located in the
cities of Almaty, Astana, Aktauand Shymkent.
Founded in 1993. Headquartered in
Ashgabat, provides servicesfrom 5 offices and
one exchangeoffice
Branches in Operu and
Yunusabad.
Active in both retail and
commercial banking
Established in May 2017 by
transforming thebranches in
Georgia to a newsubsidiary.
Ziraat Bank
Int. AGZiraat Bank
BH. Ziraat Bank
Azerbaycan
Ziraat Bank
MoscowKZI Bank Turkmen Turk
JSC Bank
Ziraat Bank
Uzbekistan
JSC
Ziraat Bank
Georgia
Ziraat Bank
Montenegro
Description (City/ Country)The Bank’s Risk Group
Share (%)
Total Assets
(TL mn)
Shareholders’
Equity (TL mn)
Ziraat Bank International A.G. Frankfurt / GERMANY 100 8.518,5 1.807,7
Ziraat Bank BH d.d. Sarajevo / BOSNIA HERZEGOVINA 100 3.709,2 238.2
Ziraat Bank (Moscow) JSC Moscow / RUSSIA 100 711,9 266,0
Kazakhstan Ziraat Int. Bank Almaty / KAZAKHSTAN 99.6 1.360,9 447,8
Ziraat Bank Azerbaycan ASC Baku/ AZERBAIJAN 100 963,4 278,9
Ziraat Bank Montenegro AD Podgorica / MONTENEGRO 100 575,5 120,5
Ziraat Bank Georgia Tbilisi/ GEORGIA 100 244,0 108,5
Ziraat Bank Uzbekistan JSC Tashkent/ UZBEKISTAN 100 531,8 196,1
5
6
Ziraat Bank – Organizational Structure
• Transformation of business model in 2011-2015
• Segregation of sales and marketing functions
• Centralized operations
• Branch and customer segmentation
• Specialized departments for loan allocation process, management of loan portfolio and internal audit
• Individual Performance System
Board
InternalSystemsCEO
LendingPolicies andProcedures
RetailBanking
Financial Management
InternalOperations
SME Banking
CorporateBanking
Human Resources
TreasuryManagement
MarketingBanking
Operations andCommunations
LoanUnderwriting
andManagement
7
Ziraat Bank – Strategic Pillars
01
02
03
04
05
Comprehensive Banking
Services
Serving all type of customers
and making their life easier
via establishing sustainable
relationship
Global Player
Increasing market share in
foreign trade transactions.
Presence in North
Africa, Middle East, Gulf
Region and Far East markets.
Organizational
Development
Organic growth in
local and global distribution
network with full integration
to financial architecture
Ziraat Finance Group
Addressing customers’
needs through an
integrated approach and
serving standardized high
quality service globally
Efficient Banking
Sectoral optimization in business
lending,
Pro-active asset quality management
with more efficient loan processes
Effective cost management with a
focus on profitability
New Corporate Internet Branch
Ziraat Mobile For Corporate
Clients
OmniChannel Experiance• Standardization of interface and
transaction flows
• Interaction between channels
Money withdrawal by using QR
code
Enhancing mobile transactions
Multiple language mobile branch
New Data Center
8
Ziraat Bank – Digital Transformation
2013 20162014Ziraat MobileiOS and Android app
«Ziraat Onay»Security app providing
approval to access
internet banking
through Ziraat
Mobile
2015
Mobile branch
App for devices not
compatible with iOS
and Android
Flexible limits
Transaction limits
defined specifically
to a segment or a
customer
Ziraat Tablet
iOS
Android
«E – Devlet»
Integration
Product
applications
through
channels
2017 2018
POS Platform
Bankkart
• Website
• Mobile
• POS Website
Corporate Website
Ziraat Assistant
Money withdrawal by
using QR code
New Banking Software
New Mobile Branch
Internet and Mobile
Branch Assistant
Loan access through
Internet and Mobile
Branch
Robotic Automation
Processes
ChatBot
Web Based New
Banking Software
Digital Ecosystem
Integration
Data Analytics
Excellence Center
9
24
510
50
Other Automatic Pay. Mobile Internet Branch ATM
Internet Banking
Customers:
8.7 mn
– Unique Service Delivery
Digital Banking
Customers:
16.2 mn
Largest ATM network:
7,251 ATMs
13.6% market share
30% improvement
in transaction
costs since 2016
15
7
Banking Transaction
Channel Distribution
(%)
92% of
banking transactions through
non-branch channels
• Special emphasis on digital channels during pandemic
• Facilitating measures to promote non-branch
• Increased transaction limits for ATM and digital channels
• Mutual use of ATMs among public banks for cost efficiency
In 2018, the Bank`s own credit card brand, ‘Bankkart’ was
launched in line with our new marketing approach
Low Credit Card NPL:
1.6% vs 5.0% sector avg.
Mid to Long Term Strategy
Gradual customer acquisition
and credit cartdmarket share
gain
Increase in market share of credit card
balance:
From 3.3% in 2016 to 6.1% in March 2020
2016 April 2020
Market
Share
Ranking Market
Share
Ranking
Cre
dit
Deb
it Turnover 25.2% 1 23.7% 1
Ownership 21.3% 1 22.6% 1
Turnover 3.4% 8 8.2% 6
Ownership 6.9% 6 10.8% 4
9
Mar. 2020
ROAA(1) 1.1
ROAE(1) 10.9
Cost / Income Ratio(2) 36.5
NIM (cum.) (3) 6.1
Loans(4)(5)/Deposits 98.1
Loans/Assets 69.1
Securities/Assets 21.3
NPL 2.7
Stage III Coverage(5) 68.4
CAR 16.4
# of(6)
Branches 1,733
Employees 24,522
ATMs 7,251
TL mn USD mn
Total Assets 695,438 106,716
Loans(4) 467,930 71,805
Securities 148,115 22.729
Deposits 490,053 75,200
Funds Borrowed 33,282 5,107
Interbank Money Market 49,683 7,624
Shareholder`s Equity 67,597 10,373
10
Ziraat Bank – Financial Snapshot
Mar. 2020
Mar. 2020 TL mn USD mn
Interest Income 16,051 2.463
Interest Expense 7,169 1.100
Net Interest Income 8,882 1.363
Net Fees&Commissions 859 132
OPEX(7) 3,029 465
Net Operating Profit 2,632 404
Net Profit 1,871 287
(1) Average total assets and average shareholders’ equity represent weekly averages
(2) İncludes dividend income
(3) Average interest earning assets represent weekly averages.
(4) Performing Loans (7) Including HR expenses
(5) Intermediated loans of public funds are excluded
(6) As of May 2020
68.7%
68.9%
67.5%
67.1%
67.3%
16.2%
17.8%
17.2%
21.2%
21.3%
10.2%
8.6%
9.0%
6.0%
6.0%
Loans Securities
Reserve Req. & Liquid Assets Other Assets
695
650
579
537
434
Ziraat Bank – Assets/Liabilities
ASSETS LIABILITIES
(1) Performing loans only
TL bn
Q 5.1%
11
Asset Growth : 7.0% (QoQ), 20.0% (YoY)
Loan Growth : 7.5% (QoQ), 16.3% (YoY)
Deposit Growth : 9.6% (QoQ), 28.1% (YoY)
(1)
61.3%
61.6%
66.0%
68.8%
70.5%
24.1%
22.0%
19.3%
14.9%
14.0%
12.1%
10.7%
9.6%
10.8%
9.7%
2017*
2018
Q1 19
2019
Q1 20
Deposits Non Deposit Funds Equity Other
695
650
579
537
434
* All 2017 figures in the presentation are calculated over 01.01.2018 numbers for comparison purposes
67%
28%
5%
EUR
USD
TL
Only bank to extend
government subsidized
agro loans
Q1 20
60%Market Share
37%
56%
7%
Q1 20
GPL Housing Credit Card and Other
23%
45%
13%
20%
Energy Infrastructure
Telecom Other
26%
34%
40%
Corporate
SME
Retail
74%
26%
TL FX
Ziraat Bank – Lending
Total Loans(1) (TL bn,)
12
19%
21%
8%
9%
15%
9%
Breakdown of Retail Loans(2) (TL bn.)
468
Breakdown of Cash Loans
Project Finance Loans
USD 8.8 bn cash
Agricultural Loans (TL bn)
70.5
123USD 0.2 bn non-cash
(1) Performing Loans
(2) Accruals are excluded
• Of business loans,
• Figures do not include loans extended through
foreign branches
• Accruals, intermediated loans of public funds
and foreign branch lending are excluded
Housing Loans
Market Share
32%
SME 6%
Corporate 94%
Corporate 24%Retail 34%
SME 42%
Agriculture
Manufacturing
Trade
Service
Finance
Construction
Energy
Tourism 3%
Other; 6%
22%
21%
8%
8%
10%
15%
7%
58%
22%
20%
Retail SME Corporate
94.3
92,2
Q1 20
Ziraat Sector
30%
70%
Q1 20
Demand Time
88%
12%
Other DepositsPublic Deposits
Ziraat Bank – Funding
54%
46%
TL FX
Total Deposits (TL bn,)
490
13
Breakdown of Deposits
51%
34%
15%
Q1 20
Money Markets Funds borrowed Bonds issued
97
Non-Deposit Funds (TL bn.) Loan to Deposit(1) (%)
(1) Performing Loans/Total Deposit
Intermediated loans of public funds are excluded
(2) Deposit banks
(2)
USD 9.6 bnTotal External Funding
Making up 65% of Total
Non-Deposit Funds
438,3
29,6
12,9
Q1 20
4,9
2,7
Q1 20
Sector Ziraat
Ziraat Bank – Asset Quality
NPL (%)
14
Stage II Loans/Total Loans 6.2%
Restructured Loans (3)/Total Loans 4.8%
Total Coverage 105.7%
Stage III Coverage 69.2%
Cash Coverage(2)69.2%
69.7%
119.5%
Cost of Risk (1) (%)
(1) CoR: Expected Credit Loss-Reversals /Average Loan Amount
(2) Excluding intermediated loans for public funds and including TL 1.740 mn free provisions
(3) Total figure including restructured loan amount before BRSA regulation published on 2 March 2019.
Loan Classification (TL bn)
Stage III
Stage II
Stage I
NPL Segment Distribution
Corporate 2.8%
SME 4.4%
Retail 1.0%1.1
TL 1.740 million Free Provisions serve as a buffer
PersonnelExpenses
IT&Comms.
Tax
SDIF Premium
Promotions
Rental;1%
Other
14%833 973
1,350
2,056
Q1 19 Q1 20
HR OPEX
16,4
15,3
14,1
Q1 20
CARTier-1CET-1
+81
-23
Ziraat – Profitability & Capitalization
BRSA Target 12.0%
Regulatory
Minimum 8.0%
Net Fees&Commissions (TL mn)
15
Capital Ratios (%) Cost/Income Ratio(1) (%)
1,102
1,871
Q1 19 Q1 20
Net Profit (TL mn)
822
859
Q1 19 Q1 20
Payment Systems
NonCash Loans
Money Transfer
Insurance
Other
8%
26%
13%22%
31%
(1) Includes dividend income
OPEX (TL mn)
36,5%
32%
10%
4%
28%
8%
4%
Depreciation
APPENDIX
16
– Balance Sheet Summary
17
IFRS9
TL mn 2017 2018 Q1 19 2019 Q1 20 % Change QoQ % Change YoY
CASH AND CASH
EQUIVALENTS48,571 46,238 52,006 57,389 41,829 -27.1% -19.6%
SECURITIES 70,628 95,374 99,602 130,335 148,115 13.6% 48.7%
LOANS 298,033 371,871 402,506 435,917 467,930 7.3% 16.3%
-Gross NPL 4,774 7,460 8,120 12,690 12,939 2.0% 59.3%
-Expected Credit Loss (-) 4,211 8,385 8,975 13,011 14,009 7.7% 56.1%
OTHERS 17,364 23,673 25,362 26,435 23,555 -10.9% -7.1%
TOTAL ASSETS 434,596 537,156 579,377 649,756 695,438 7.0% 20.0%
DEPOSITS 266,384 331,066 382,434 447,251 490,053 9.6% 28.1%
FUNDS BORROWED 29,065 34,172 35,904 34,528 33,282 -3.6% -7.3%
INTERBANK MONEY
MARKET56,258 68,351 59,697 49,275 49,683 0.8% -16.8%
PROVISIONS 3,283 2,832 3,054 3,819 4,998 30.9% 63.7%
SHAREHOLDERS’
EQUITY52,531 57,401 55,748 70,065 67,597 -3.5% 48.7%
OTHERS27,075 43,334 42,540 44,818 49,825 11.2% 17.1%
– Income Statement Summary
18Source: Unconsolidated Financial Statements
(1) OPEX includes personnel expenses and other provision expenses
TL mn 2017 2018 2019 Q1 19 Q4 19 Q1 20 % Chg. QoQ % Chg. YoY
INTEREST INCOME 35,463 53,054 65,602 15,584 16,528 16,051 -2,9% 3,0%
-From Loans 28,357 41,028 52,764 12,198 13,361 12,543 -6,1% 2,8%
-From Securities 6,193 10,977 11,966 3,098 3,081 3,555 15,4% 14,8%
INTEREST EXPENSE 18,561 31,138 40,290 10,662 7,901 7,169 -9,3% -32,8%
-On Deposits 12,249 19,675 27,989 7,199 5,721 5,005 -12,5% -30,5%
NET INTEREST INCOME 16,902 21,916 25,312 4,992 8,627 8,882 3,0% 77,9%
NET FEES & COMMISSIONS 2,217 2,638 3,590 822 1,114 859 -22.9% 4,5%
OTHER OPERATING INCOME 1,378 1,434 1,614 448 480 722 50,4% 61,2%
OPEX(1) 6,490 7,691 9,797 2,380 2,715 1,151 -57,6% -51,6%
NET OPERATING PROFIT 10,287 10,034 7,648 1,423 2,928 3,945 34,7% 177,2%
NET PROFIT 7,940 7,961 6,187 1,102 2,343 1,871 -20,1% 69,8%
(1) Average total assets represent monthly averages until 2017 and weekly averages since Q1 18
(2) Average shareholders’ equity represent monthly averages until 2017 and weekly averages since Q1 18
(3) İncludes dividend income
(4) Average interest earning assets represent weekly averages.
– Key Financial Ratios
19
(5) Performing Loans
(6) Intermediated loans of public funds are excluded
(7) Leverage = (Assets/Shareholders’ Equity)-1
– Non-Deposit Funding
20
April 2019; USD 469,5 mn & EUR 848,5 mn; LIBOR+ 250 & EURIBOR
+ 240 bps p.a.;367 days of maturity,
• IBRD loans; 2010&2013; USD 200 mn, USD 67 mn and USD 300 mn
• EIB loans; 2012-2017; 7 loans; each EUR 100 mn and IPARD EUR 100 mn
• KfW loan; 2014; EUR 150 mn
• AFD loan; 2014; EUR 100 mn
• CEB loan; 2014; EUR 100 mn
Syndication
IFIs
• USD 1.6 bn Eurobonds outstanding• April 2016; USD 500 mn RegS/144A; 4.75% coupon rate; 5y
• April 2017; USD 600 mn RegS/144A; 5.125% coupon rate; 5y
• September 2017; USD 500 mn RegS/144A; 5.125% coupon rate; 6y
• USD 54.4 mn outstanding private placements under GMTN Programme
• April 2019; EUR 1.4 bn AT-1 issuance under GMTN Programme
• TRY 750 mn, due August 2020, TLREF* + spread
• TRY 1086 mn, due August 2020, TLREF + spread
• TRY 718 mn, due September 2020, TLREF + spread
• Dec. 18; Inaugural TRY 1 bn Covered Bond in local markets
FC Bonds/Bills
TL Bonds/Bills
*Turkish Lira Overnight Reference Rate
– Corporate Social Responsibility
21
Ziraat Bankası Banking Museum
Turkey’s first museum devoted to banking, the
Ziraat Bankası Banking Museum opened its doors
to the public on 20 November 1981. Occupying
the ceremonial hall of the Bank’s original
headquarters building in the Ulus district of Ankara,
the museum provides a look at the Bank’s
151-year history. Besides being an important
source of information about Imperial-and
Republican-period history, the Ziraat Bankası Bank
ing Museum also houses examples of objects used
in the Turkish banking industry together with
peerless examples of Turkish art. Also on display
is a panoramic view of the progress and
development of banking in Turkey
Ziraat Bank conducts enduring social responsibility projects whose aims are to protect cultural values, to contribute to the communal heritage, a
nd to uphold traditions and customs.
The Ziraat Bank art collection consists of
more than 2,500 works, the majority of
which are oil paintings but which
also include
watercolors, gouaches, pastels, prints,
ceramics, and sculptures.The collection
continues to be enriched through
acquisitions from among works exhibited
by artists at Ziraat Bank’s galleries.
The Ziraat Bank Art Collection
Ziraat Bank has been supporting volleyball as a
sport in Turkey for years through the Ziraat Bank
Sports Club. The club has launched a campaign
to make the sport appealing to children all over
the country. In the first stage of this program, the
club attracted four hundred children through
free-of-charge “volleyball schools” in the ten
provinces of Adana, Bartın, Diyarbakır, Eskişehir,
Hatay, Kahramanmaraş, Konya, Kocaeli, Mersin,
and Tekirdağ. In the second stage of the program
, Ziraat Bank has set its eye on the goal of
nurturing volleyball players who are talented
enough to wear the national colors through its
“Ten National Athletes in Ten Provinces” project.
Ziraat Bank Sports Club
Both in keeping with its efforts to support sports in
general and in recognition of their contributions
both to social wellbeing and the Bank’s public face,
Ziraat Bank once again served as the Turkish Cup
name sponsor for the 2016/2017 season. Ziraat
Bank has been the Turkish Cup name sponsor
since the 2009/2010 season and will remain so
until the end of the 2018/2019 season.
Ziraat Bank the Turkish Cup name sponsor
DISCLAIMER
The information contained in this presentation has been prepared by T.C. Ziraat Bankası A.S. for informational purposes only.
Although the information in this presentation has been obtained from sources which we believe to be reliable, we cannot guara
ntee that the information is without fault or entirely accurate. The information contained in this presentation has not been indep
endently verified. No representation or warranty express or implied is made as to, and no reliance should be placed on, the fair
ness, accuracy, completeness or correctness of the information or opinions contained herein. The information and opinions in t
his presentation are provided as at the date of this presentation and are subject to change without notice. T.C. Ziraat Bankası
A.S. does not accept any liability whatsoever (in negligence or otherwise) for any loss howsoever arising from any use of this p
resentation or otherwise arising in connection with this presentation. This presentation cannot be interpreted as an advice to a
nyone and is also strictly confidential and may not be reproduced, distributed or published for any purpose.
For further information please contact
Investor Relations Department
Eski Büyükdere Cad. No: 39 B Blok, 6. Kat
Maslak-İstanbul/Turkey
Phone: (+90) 212 363 11 01
E-mail: [email protected]
www.ziraatbank.com.tr