invicta operator....your hold time will be

KOKONUTZ Senior Member

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Invicta Operator....your HOLD TIME WILL BE

35MINS.....

That was the response I received this morning from the Invicta operator. Wow!!! Now, all you seasoned Invicta geeks know that you can go on line and fill out an e-service repair request, IF, you have your registered warranty # (on a non Reserve piece). Well, I

didn't call or go on line back on 12/29/07 when I purchased my Swiss Made Black MOP SW200 time piece. Rebecca emailed me this morning to say I could call in or go online. I couldn't log my repair on line for the above mentioned reason.

So, here I am, no better off, soon to be $28 lighter for s/h of watch back to Invicta to repair my second of three Pro Divers "Swiss Made" with the Selitta SW200 movement that has chewed up ratchet wheel due to use of inferior "thin" brass (not steel) machined ratchet

wheel (according to my jeweler's view). Not a happy camper with Invicta now, and in light of the recent events with Eyal and Team Invicta, my calm and patience are beginning to wain.

3 Lastest Threads by KOKONUTZ

Thread Forum Last Poster Replies Views Last Post

Invicta Operator....your HOLD TIME WILL BE Customer Service Inquiries and Contact rhickey 29 285 06-21-2010

04:34 PM

Remembering Father's Day (Update Original Post... Off Topic Anaconda44 37 213 06-18-2010

04:27 AM

SW200? From the Watchmaker's Bench KOKONUTZ 14 181 06-17-2010

08:23 AM

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#2

Yesterday, 04:43 PM

MATTNATTI Senior Member

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i have called invicta the minute they accept calls,8am or 9am cant remember but have been on hold for up to 30mins. as well. hope they get your watch fixed in a timely manner.

__________________ Did you see that? Do they all got hedges like that? Do they?

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#3

Yesterday, 04:48 PM

RGILLER Senior Member

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Sorry to hear about your watch issue. Hope you can get it resolved soon...Roy __________________ God Bless the USA

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#4

Yesterday, 04:48 PM


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Quote:

Originally Posted by MATTNATTI

i have called invicta the minute they accept calls,8am or 9am cant remember but have been on hold for up to 30mins. as well. hope they get your watch fixed in a timely manner.

My other one took the better part of 2 months. If they can stay within 8 weeks, I will

consider this a WIN!!!

KOKONUTZ

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#5

Yesterday, 04:49 PM


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Quote:

Originally Posted by RGILLER Sorry to hear about your watch issue. Hope you can get it resolved soon...Roy

Thanks Roy.....it's only a watch

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#6

Yesterday, 04:55 PM

bat Senior Member

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Sounds like your trying to reach CS with Dell.

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#7

Yesterday, 04:56 PM

Rog1 Senior Member

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I hope your issue gets resolved quickly. R __________________

I THINK UPS IS HERE!!!

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#8

Yesterday, 04:57 PM

MATTNATTI Senior Member

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Quote:

Originally Posted by KOKONUTZ



considering some of the other post about how long you are right 8 weeks would be a win.

__________________ Did you see that? Do they all got hedges like that? Do they?

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#9

Yesterday, 04:57 PM


Super Geek


Quote:

Originally Posted by Rog1 I hope your issue gets resolved quickly.

R

Thanks Roger, all will be fine within time!

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#10

Yesterday, 04:59 PM

TheMSenior Member

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Now I'm scared about my PD Reserve SW200. I've kept it on a winder since I've had it and it works without a problem. I hope you get yours repaired in a timely manner.

Would it be cheaper to have a local jeweler repair the movement? __________________

I'm a murderer because I kill time!

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#11

Yesterday, 05:01 PM

KOKONUTZSenior Member Super Geek

Quote:

Originally Posted by TheMatrixNow I'm scared about my PD Reserve SW200. I've kept it on a winder since I've had it and it works without a problem. I hope you get yours repaired in a timely manner.

Would it be cheaper to have a local jeweler repair the movement?

Would be around $40 parts/labor for the ETA ratchet wheel replacement and sealing back up

properly the gasket and case back.

KOKONUTZ

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#12

Yesterday, 05:03 PM

TheMatrix Senior Member

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Now I'm scared about my PD Reserve SW200. I've kept it on a winder since I've had it and it lem. I hope you get yours repaired in a timely manner.


I'm a murderer because I kill time!

KOKONUTZ

TheMatrix Now I'm scared about my PD Reserve SW200. I've kept it on a winder since I've had it and it works without a problem. I hope you get yours repaired in a timely manner.



properly the gasket and case back.

Join Date: Dec 2009 Location: Metro Detroit

Posts: 2,175

Now I'm scared about my PD Reserve SW200. I've kept it on a winder since I've had it and it

Join Date: Oct 2009

Posts: 1,887

Now I'm scared about my PD Reserve SW200. I've kept it on a winder since I've had it and it works without a problem. I hope you get yours repaired in a timely manner.


mba1996Senior Member

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My opinion is that if you had a sufficient "supply" of watches on hand, you wouldn't miss it if it was off for a couple of months. I

one that I had forgotten about. It's worse if I had changed out the strap or bracelet cause then I don't even remember owning it...

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#13

Yesterday, 05:06 PM

KOKONUTZSenior Member

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Quote:

Originally Posted by mba1996

My opinion is that if you had a sufficient "supply" of watches on hand, you wouldn't miss it if it was off for a couple of months. I wear a watch and then go looking for another only to

find one that I had forgotten about. It's worse if I had changed out the strap or bracelet cause then I don't even remember owning it...

I'm in luck Chuck!!!....I have enough watc

5months

KOKONUTZ

mba1996 Senior Member

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Real Name: Chuck

My opinion is that if you had a sufficient "supply" of watches on hand, you wouldn't miss it if it was off for a couple of months. I wear a watch and then go looking for another only to find

one that I had forgotten about. It's worse if I had changed out the strap or bracelet cause then I don't even remember owning it...

KOKONUTZ

mba1996 My opinion is that if you had a sufficient "supply" of watches on hand, you wouldn't miss it

couple of months. I wear a watch and then go looking for another only to

find one that I had forgotten about. It's worse if I had changed out the strap or bracelet cause then I don't even remember owning it...

I'm in luck Chuck!!!....I have enough watches to not miss this bad boy for at least 4

Join Date: Apr 2010 Location: Rocky coast of Maine

Posts: 111

Real Name: Chuck

My opinion is that if you had a sufficient "supply" of watches on hand, you wouldn't miss it if wear a watch and then go looking for another only to find

one that I had forgotten about. It's worse if I had changed out the strap or bracelet cause

Join Date: Oct 2009

Posts: 1,887

My opinion is that if you had a sufficient "supply" of watches on hand, you wouldn't miss it couple of months. I wear a watch and then go looking for another only to

find one that I had forgotten about. It's worse if I had changed out the strap or bracelet

hes to not miss this bad boy for at least 4-

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#14

Yesterday, 05:12 PM

ricard75 Senior Member

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#15

Yesterday, 05:15 PM


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Quote:

Originally Posted by ricard75

I hope that cat gets to heaven, Kevin I hope that cat gets to heaven, Kevin

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#16

Yesterday, 05:19 PM

Magster Senior Member True WatchGeek

Join Date: Mar 2008

Location: Southern California

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You got an email RESPONSE?!?!?!?!

LOL... Sorry that you are having this poor CS experience...

Yet another issue that I've been trying to overlook for quite a while now...

You have the right attitude though. It is just a watch and you do have others to wear while yours is being repaired...

Hold on to that thinking for as long as this process allows!!!

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#17

Yesterday, 05:25 PM


Super Geek

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Quote:

Originally Posted by Magster

You got an email RESPONSE?!?!?!?! LOL...

Sorry that you are having this poor CS experience...

Yet another issue that I've been trying to overlook for quite a while now... You have the right attitude though. It is just a watch and you do have others to wear while

yours is being repaired... Hold on to that thinking for as long as this process allows!!!

Hi Mag, I am a very positive person and after awhile, isn't ALL quite humourous? Thanks for reading, posting and I hope your recovery is going well.

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#18

Yesterday, 05:47 PM

mcrenshaw927 Senior Member

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Join Date: Jul 2009

Location: West Virginia

Posts: 485 Real Name: Mike Crenshaw

I feel your pain I sent the Wife's favorite watch in for repair and I have no idea when it will or if it will be repaired..FINGERS CROSSED....TIME WILL TELL.....Invicta CS GOOD OR

BAD...LOL

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#19

Yesterday, 06:23 PM

Bahoomba Senior Member

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Koko,

As Mets fans we have enough to worry about!

Hope you get your issues resolved soon.

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#20

Yesterday, 07:10 PM

KMC1212 Senior Member

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Eleven months and counting.........

Quote:




2 months??? You're lucky.....Today is ELEVEN MONTHS since Invicta has TRIED to fix my

watch (also a SW200) It had to be sent back to them THREE times and they even caused damage to the watch that wasn't there in the first place (a ceramic link scratched and red gunk all over the watch)........

Will I get my watch back before it goes over a year? and will it FINALLY be fixed? I doubt it......... I have been lied to from this company too many times (I'm not talking about the Swiss=Swiss Made thing) and I am done with this company for good..........

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#21

Yesterday, 08:03 PM


Super Geek


Quote:

Originally Posted by Bahoomba

Koko,

As Mets fans we have enough to worry about!

Hope you get your issues resolved soon.

No biggie!...Let's Go Mets!!!

KOKONUTZ

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#22

Yesterday, 08:04 PM


Super Geek

Join Date: Oct 2009

Posts: 1,887

Quote:

Originally Posted by KMC1212 2 months??? You're lucky.....Today is ELEVEN MONTHS since Invicta has TRIED to fix my watch (also a SW200) It had to be sent back to them THREE times and they even caused

damage to the watch that wasn't there in the first place (a ceramic link scratched and red gunk all over the watch)........ Will I get my watch back before it goes over a year? and will it FINALLY be fixed?

I doubt it......... I have been lied to from this company too many times (I'm not talking about the Swiss=Swiss Made thing) and I am done with this company for good..........

Sorry your experience has been less than good! Thanks for posting

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#23

Yesterday, 08:38 PM

KMC1212 Senior Member

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Quote:


Sorry your experience has been less than good! Thanks for posting

"Less than good" is NOT the phrase I would use.......During this past year, they have ignored me, hung up on me, voicemails and e-mails gone unanswered and outright LIED to me

(TWICE!)......

Just one more example of Invictas "White Glove Service"........

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#24

Today, 07:02 AM

wave3214 Senior Member

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Posts: 19,010

the good news is that if you do send it in when you do finally get it back it will most likely be perfect. while they are slow on the turn around they have a wonderful record in the area of repairs.

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#25

Today, 07:15 AM

Royster Senior Member Super Geek

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Location: Orlando, FL

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Real Name: Roy

Sounds like a movement QC problem, not an Invicta QC problem. Also, I never call a CS line

for anywhere without knowing I have a 1 hr window to deal with it. Very few CS lines have immediate response and most have >20 minute waits. The things we deal with in this modern world!

Grab some cookies, a drink put on the TV and pass the time with phone on speakerphone.... __________________

TimLovesWatchesSenior Member

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Quote:

Originally Posted by bat


Before calling Dell, I highly recommend calling your favorite pi

delivery. This way, when you spend an hour or two being transferred to 17 people (don't

laugh, it happened to me!), you will at least have something to eat.

Dell, by far, has the worst c/s in the world!

Michael Dell hides somewhere in Te

TX. THAT IS BAD.

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#27

Today, 07:28 AM

TimLovesWatchesSenior MemberVeteran Geek

Quote:

Originally Posted by bat


With Invicta, at least you talk with people in the USA who speak English.

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TimLovesWatches Senior Member

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Before calling Dell, I highly recommend calling your favorite pizza shop for a

This way, when you spend an hour or two being transferred to 17 people (don't

laugh, it happened to me!), you will at least have something to eat.

Dell, by far, has the worst c/s in the world!

Michael Dell hides somewhere in Texas and you can't even call the headquartes in


TimLovesWatches Senior Member Veteran Geek

Join Date: Dec 2009

Location: Enola Pennsylvania

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Real Name: Tim




Join Date: Dec 2009 Location: Enola Pennsylvania

Posts: 574

Real Name: Tim

zza shop for a

This way, when you spend an hour or two being transferred to 17 people (don't

xas and you can't even call the headquartes in

Join Date: Dec 2009

Location: Enola Pennsylvania

Posts: 574

Real Name: Tim


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#28

Today, 03:34 PM

capthook Senior Member Super Geek

Quote:

Originally Posted by KOKONUTZWould be around $40 parts/labor for the ETA ratchet wheel replacement and sealing back up properly the gasket and case back.

if your local guy will fix it for 40 for shipping sending to invicta....kick in the twelve bucks and be done with it...and have your watch back in a couple of days.....i understand its under warrantee but where talking about

an extra 12 bucks....i just spent that at wendys......if invicta cs was AAA+++...i wouldnt think twice...but consider the aggravation and wasted time....i would let the local guy fix it....unless you dont mind sitting on hold for 30 minutes.....and around 6where your watch is.....good luck what ever you decide to do.....

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#29

Today, 07:55 PM

burnrub Member

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bezel mishaps

i called customer service the other day to get bezel screws for my SAS cuz the fake "screws" weren't glued good enough and fell out. i was on hold for about 40 min, also had to call back like 7 times just to get a live person and then finally they tell me it's going to take about 3weeks to get the screw shipped...

KOKONUTZ Would be around $40 parts/labor for the ETA ratchet wheel replacement and sealing back up properly the gasket and case back.

if your local guy will fix it for 40 bucks i think thats what i would do.....your paying 28 bucks for shipping sending to invicta....kick in the twelve bucks and be done with it...and have your watch back in a couple of days.....i understand its under warrantee but where talking about

a 12 bucks....i just spent that at wendys......if invicta cs was AAA+++...i wouldnt think twice...but consider the aggravation and wasted time....i would let the local guy fix it....unless you dont mind sitting on hold for 30 minutes.....and around 6-10 cawhere your watch is.....good luck what ever you decide to do.....

i called customer service the other day to get bezel screws for my SAS cuz the fake "screws" weren't glued good enough and fell out. i was on hold for about 40 min, also had to call back

erson and then finally they tell me it's going to take about 3weeks to get the screw shipped...

Join Date: Mar 2009

Location: new jersey

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Would be around $40 parts/labor for the ETA ratchet wheel replacement and sealing back

bucks i think thats what i would do.....your paying 28 bucks for shipping sending to invicta....kick in the twelve bucks and be done with it...and have your watch back in a couple of days.....i understand its under warrantee but where talking about

a 12 bucks....i just spent that at wendys......if invicta cs was AAA+++...i wouldnt think twice...but consider the aggravation and wasted time....i would let the local guy fix

10 calls to find out

Join Date: Mar 2008

Posts: 95

i called customer service the other day to get bezel screws for my SAS cuz the fake "screws" weren't glued good enough and fell out. i was on hold for about 40 min, also had to call back

erson and then finally they tell me it's going to take about 3-4

i also asked if they could send me a new lume dot (also fell out cuz it wasn't glued tight)that goes on the bezel of my reserve speedway and they say "no". that i have to mail the watch

in for repair... let's get this straight! spend $20 bucks sending my watch in the mail so they can glue on a 10 cent lume dot . GET the F out of here.

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#30

Today, 08:04 PM

rhickey Senior Member

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Location: Altamonte Springs, FL

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Real Name: Rob

My OG meteorite with the SW200 is difficult to wind as it slips when torquing the stem. Does

my watch have the same problem (brass part)?

invicta operator....your hold time will be

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