invicta parts
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Parts at Invicta General Invicta Watch Discussions Patsbosoxfan 40 646 05-15-2012 10:52 AM Thread Forum Last Poster Replies Views Last Post #2 05-15-2012, 10:58 AM Join Date: Dec 2011 Location: NJ Posts: 133 Join Date: May 2010 Location: Maryland Posts: 226 Senior Member Senior Geek Senior Geek Send a private message to Larrycod Parts at Invicta Add Larrycod to Your Contacts Send email to Larrycod Quote: Larrycod Find all posts by Larrycod 05-15-2012, 10:52 AM View Public ProfileTRANSCRIPT
05-15-2012, 10:52 AM
Larrycod Senior Geek
Join Date: May 2010
Location: Maryland Posts: 226
Parts at Invicta
Its a certainty that we all love our Invicta products especially their design and value. There
appears to be a disconnect between this great achievement and the ability to get parts ,
albeit simple parts, and service done on a reasonably timely basis. Does it really take 90
days to get screws for a RPD ?
I understand that service of a movement may take this long and I am willing to wait for that,
but simple parts like screws.
3 Lastest Threads by Larrycod
Thread Forum Last Poster Replies Views Last Post
Parts at Invicta General Invicta Watch Discussions Patsbosoxfan 40 646 05-15-2012 10:52
AM
My New San 1 General Invicta Watch Discussions clc3897 20 318 03-30-2012 02:08
PM
Help with san 1 links General Invicta Watch Discussions merra61 4 91 03-30-2012 01:37 PM
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#2
05-15-2012, 10:58 AM
CohibaJoe Senior Member
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Location: NJ Posts: 133
Quote:
Originally Posted by Larrycod
Its a certainty that we all love our Invicta products especially their design and value. There
appears to be a disconnect between this great achievement and the ability to get parts ,
albeit simple parts, and service done on a reasonably timely basis. Does it really take 90
days to get screws for a RPD ?
I understand that service of a movement may take this long and I am willing to wait for
that, but simple parts like screws.
Try taking Invicta to a jeweler for repair..They will come back saying say it's to much trouble
on getting Parts from Invicta.
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#3
05-15-2012, 11:03 AM
IllinoisJoe Senior Geek
Join Date: Apr 2010
Location: Bethalto Illinois
Posts: 154 Real Name: Joe
I've seen a lot of posts about Invicta Customer Service and difficulty. Has Eyal or Michael
ever addressed any of those comments/complaints here in the forum?
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#4
05-15-2012, 11:07 AM
chitown Master WatchGeek
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Location: Tampa Florida Posts: 3,850
It sure seems that way.
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#5
05-15-2012, 11:23 AM
the lip Senior Geek
Join Date: Apr 2010
Location: IL
Posts: 378 Real Name: Steve
Interesting this topic came up. I ve been waiting for a screw for my original SAN II for
around 2 months. Millie just sent me back an email indicating something to the effect that
they are checking availability with their manufacturer. I was very polite and offered some
"constructive advice" that would surely benefit them from a CS standpoint. I requested that
it would be nice if someone (like Michael) could just provide "details" as to why it takes so
long for something as simple as a caseback screw (which is by no means a unique part)
perhaps then we maybe more tolerant and understanding. All we are trying to do (or at least
myself anyway) is seek information. Hopefully she'll respond and I will share with all of you.
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#6
05-15-2012, 11:24 AM
morrison2951 Super Geek
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Agreed, ideally such parts as the screws should be in Invicta's Hollywood, FL headquarters
for fast shipping.
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#7
05-15-2012, 01:00 PM
KC1082 Senior Member
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Quote:
Originally Posted by CohibaJoe
Try taking Invicta to a jeweler for repair..They will come back saying say it's to much
trouble on getting Parts from Invicta.
I've never taken any watch to a regular jeweler but I have brought it in to be serviced at a
watch store and had no problems getting parts.
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#8
05-15-2012, 01:38 PM
DiveMaster Super Geek
Join Date: Oct 2009
Posts: 1,378
Real Name: Juice
This topic has been discussed for years. The long wait time for parts still is a problem,
although a few parts do ship quickly. If I were to buy another Invicta I would resign myself
to that fact and just suck it up.
Cheers
Juice
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#9
05-15-2012, 01:48 PM
MattC Senior Geek
Join Date: Jul 2010
Location: Southern Oregon, God's country
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I would imagine it would be hard to keep parts on hand considering how many models they
have in the works at any given time and the models being updated/changed so regularly. I
know that doesn't help.
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#10
05-15-2012, 01:52 PM
timetraveler Moderator True WatchGeek
Join Date: Mar 2008 Location: Lovely Louisiana
Posts: 5,973
Real Name: just "Bill"
Quote:
Originally Posted by Larrycod
Its a certainty that we all love our Invicta products especially their design and value. There
appears to be a disconnect between this great achievement and the ability to get parts ,
albeit simple parts, and service done on a reasonably timely basis. Does it really take 90
days to get screws for a RPD ?
I understand that service of a movement may take this long and I am willing to wait for
that, but simple parts like screws.
Please share the details of your difficulty in getting screws for your RPD. Are they
on order? What responses have you, or have you not received? What created your
need for the screws?
Thanks.
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#11
05-15-2012, 02:13 PM
jfwharton Super Geek
Join Date: Jun 2008 Location: Colorado
Posts: 1,451
Real Name: John
I guess it all depends on the part. I recently broke a caseback screw on one of my S1's when
I went to change out the battey. I called Invita parts and they advised they would send out
several case back screws free of charge. The screws arrived in a few weeks. For other
things, unfortunately you have to send it in for service. Even with Omega it takes about 2-3
months to get a watch back from service.
John
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#12
05-15-2012, 02:56 PM
Gregg True WatchGeek
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Location: Vallejo, Calif. Posts: 5,458
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The Thread Search tool is our friend here and really this has been discussed many times, so
all your questions have answers from all the posts here.
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#13
05-15-2012, 03:59 PM
Larrycod Senior Geek
Join Date: May 2010
Location: Maryland
Posts: 226
Originally Posted by Larrycod
Its a certainty that we all love our Invicta products especially their design and value. There
appears to be a disconnect between this great achievement and the ability to get parts ,
albeit simple parts, and service done on a reasonably timely basis. Does it really take 90
days to get screws for a RPD ?
I understand that service of a movement may take this long and I am willing to wait for that,
but simple parts like screws.
Please share the details of your difficulty in getting screws for your RPD. Are they
on order? What responses have you, or have you not received? What created your
need for the screws?
I own 6 RPD and all use exactly the same bracelets ....I simply need long and short
screws for the bracelets as they tend to work themselves loose after a while. I do
periodically tighten them and have used more recently loctite.
I been told twice by customer service they are on order and it can take up to 90
days ..Its been 67 days so far for commonly used screws .....That's as much info as
I can get ....
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#14
05-15-2012, 04:07 PM
Justin Time Master WatchGeek
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Wait....90 days, try 165 and counting.
I have had parts for an RPD on order since 11/03/2011.
I will be the first to say that I have received some pretty GOOD service from IWC with
warranty repairs. However, simple parts for a "Reserve" watch should be readily available.
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#15
05-15-2012, 04:07 PM
fatcat500 New Geek
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Location: Chicago IL
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Real Name: Frank
I have been waiting near 4 months to get a crown fixed on a Women s Venom. Today they
contacted me for payment as crown is not under warranty So i estimate another 2 months to
get this item back. Nothing you can do....
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#16
05-15-2012, 06:10 PM
zulumack Master WatchGeek
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Real Name: john
buy your self a nice rpd then go to sunday run and get all the parts you need, lol stay at or
under $100.
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#17
05-15-2012, 06:13 PM
Thebatchelor Senior Member
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I would be so lost and disappointed the my watch is gone for a long period of time. Heck a
month would be hard to not have it in possession. But as it sounds 30 days would be great! I
hope that maybe as IWC continues to grow they improve as a whole.
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#18
05-15-2012, 06:17 PM
thaatmes Senior Geek
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Location: transplanted new yorker grew up on Long Island
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Real Name: Richie
been waiting over 3 month's for one screw for my san111 strape they are terrible their C/S
(invicta) Android is head and shoulder's above the rest.
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#19
05-16-2012, 05:51 PM
CHUCK WAGON Super Geek
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You make a good point man.
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#20
05-16-2012, 05:59 PM
mikepbrowning Master WatchGeek
Join Date: Mar 2010 Location: Lebanon Indiana
Posts: 4,327
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If the policy is that bad don't buy the watches. They were nice enough to tell you upfront it
will take up to 90 days, I don't see an issue here. Underpromise and occasionally over
deliver. They have always had the same policies and have always been very forthright about
how long things take. There are times things take longer but that happens.
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#21
05-17-2012, 07:20 AM
stabf Super Geek
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Real Name: Frank
I just think it's odd that no matter what the problem it always takes 90 days and
&28.
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#22
05-17-2012, 07:34 AM
blduckhockey Veteran Geek
Join Date: Apr 2010
Location: New Jersey Posts: 841
Real Name: Barry
Maybe this topic comes up over and over again is that is that people continue to be
disappointed in this aspect of Invicta. The CS is plainly and simply poor. I have spend less
money with them as a result.
If you had the same issue with a car you would not buy the brand again. It is that simple.
They fix the issue you go back to the brand. I love my Invicta watches, I really wish they
would come up with some solution for this ongoing issue.
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#23
05-17-2012, 07:37 AM
BoloZolo Super Geek
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One would think that 'screws' would be a standard item in the industry, even in different
sizes and lengths and could be picked up @ any local 'watch repair' shop. Just need to find
out what size ( #4-32x 2mm) regardless if SS or whatever type of materials. I would think a
'watch part' supplier would sell a variety of screws also and to match the finish of the watch.
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#24
05-17-2012, 08:19 AM
timeman True WatchGeek
Join Date: Mar 2008 Location: Long Island, New York
Posts: 9,472
Real Name: Jerry
Obtaining parts and repairs are Invicta's weak points. 3 to 6 months for repairs and months
for parts. It's been like this for years. To lessen the turn around time will require additional
resources ($$$). The question is, is Invicta willing to do it to decrease the wait?
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#25
05-17-2012, 09:15 AM
paceheart52 Senior Geek
Join Date: May 2009
Posts: 343
I know this is an ongoing issue with a great variety of comments. I have a good watch
smith here so have been ok on Invicta parts. I've had the same issues with Rolex,
Omega, et al over the years, it is the way it is.
Thread Tools Search this Thread Rate Thread Display Modes
#26
05-17-2012, 09:33 AM
BoloZolo Super Geek
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@ Jerry...know why your post count is so high....lmao. I had the same issue this a.m. with a
double post.
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#27
05-17-2012, 09:54 AM
rickm Veteran Geek
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Location: Chillicothe, Ohio
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Real Name: Rick
I had needed a springbar for a bracelet and called Invicta CS to get one. After three weeks,
one was sent only to be the wrong part. Upon sending it back, I had the right part two
weeks later. I could have gone to a local jeweler but I figured since the original part was
defective, Invicta should replace it. I am currently waiting for a watch band which I ordered
on 4/25 and was advised it could take up to 90 days to get.
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#28
05-17-2012, 10:04 AM
bxa67 Veteran Geek
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Posts: 911
as noted in the past invicta has the watches made by a factory that they do not own called a
subcontractor, this allows us to get great watch values, but the down side is that Invicta or
an CO that uses a subcontractor has less control overall when problems arise. That being
said there is a give & take with this business model, great watches, great values, but hard to
get parts when needed. I am sure you will get your parts just will take some time.
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#29
05-17-2012, 10:58 AM
desert rex Master WatchGeek
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Quote:
Originally Posted by bxa67
as noted in the past invicta has the watches made by a factory that they do not own called
a subcontractor, this allows us to get great watch values, but the down side is that Invicta
or an CO that uses a subcontractor has less control overall when problems arise. That
being said there is a give & take with this business model, great watches, great values, but
hard to get parts when needed. I am sure you will get your parts just will take some time.
Plese provide proof of what you have just calimed here,concerning Invicta subcontracting
out all of its work.
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#30
05-17-2012, 11:54 AM
kenshabby Senior Geek
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I have had to get parts twice. Both times my parts came within a couple of weeks and they
did not charge me either time. Needless to say, I have been happy with my Invicta Parts
Department experiences...
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#31
05-17-2012, 12:25 PM
timeman True WatchGeek
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Quote:
Originally Posted by BoloZolo
@ Jerry...know why your post count is so high....lmao. I had the same issue this a.m. with
a double post.
When I noticed the duplicate I deleted it.
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#32
05-17-2012, 12:50 PM
bxa67 Veteran Geek
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I have no proof, but have worked in supply chain for 10 yrs & from what I can tell this is
how invicta work, this is not a bad thing, plus I have made my comment about this many
times & have never been refuted about this. As noted, I like the great value invicta offers
and the subcontractor model helps with that.
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#33
05-17-2012, 01:32 PM
desert rex Master WatchGeek
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Quote:
Originally Posted by bxa67
I have no proof, but have worked in supply chain for 10 yrs & from what I can tell this is
how invicta work, this is not a bad thing, plus I have made my comment about this many
times & have never been refuted about this. As noted, I like the great value invicta offers
and the subcontractor model helps with that.
And you never will have proof.The very best adversary that Invicta has is Koimaster ( owner
of Watchlords ) even Koimaster with his ability has not been able to uncover proof of this in
any way.And he was the first to produce invoices,and customs bill of ladens of Renato
watches coming from China in 2009. In this weak economy,if Eyal was subcontracting out
his work,he would be more able to control some QC.issues by changing factories.There are
many factories that would love the chance to builld for Invicta.So when you see Invicta
having a problem with QC. on some models,they have to look internally to make the
change.This takes time to fix.Also most contracted production units come with spare parts
such as screws, braceletts,clasps, ect ect.This is why companies like Renato and Deep Blue
can provide fast service to repair or send out a part,since they have those parts on
hand.Invicta appears to be in full production mode pumping out so many models,that only a
small % of their operation is geared towards repairs.I dont want you to think that I am
attacking you or your views,because I am not.You never post anything but positive feedback
here from what I have seen.
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#34
05-17-2012, 01:38 PM
bxa67 Veteran Geek
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Well I am making my point based on my dealings with Invicta, my experience as a supply
chain manager that deal with Asian companies, note: there is nothing wrong with
subcontracting, it just another business model that many CO's use, that being said, since
one does not own the factory making the product it is hard to control issues or problems
when they arise, other than an onsite visit, negotiation, move product to another co. Also,
keep in mind Invicta makes tons & tons of different models & that is hard enough to keep up
with, let alone deal with parts issues. In the end, as noted this model help us get great
values at excellent price points.
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#35
05-17-2012, 01:51 PM
nferr Veteran Geek
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Quote:
Originally Posted by desert rex
Plese provide proof of what you have just calimed here,concerning Invicta subcontracting
out all of its work.
You've seen an Invicta factory? I think by now someone would have seen one.
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#36
05-17-2012, 01:52 PM
desert rex Master WatchGeek
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Quote:
Originally Posted by bxa67
Well I am making my point based on my dealings with Invicta, my experience as a supply
chain manager that deal with Asian companies, note: there is nothing wrong with
subcontracting, it just another business model that many CO's use, that being said, since
one does not own the factory making the product it is hard to control issues or problems
when they arise, other than an onsite visit, negotiation, move product to another co. Also,
keep in mind Invicta makes tons & tons of different models & that is hard enough to keep
up with, let alone deal with parts issues. In the end, as noted this model help us get great
values at excellent price points.
I understand what you are saying,and respect your experience with Asain manufacturing.But
again you are making the assumption that you are correct in your last sentence.Unless you
have proof of what you claim,then it should be noted as being your oppinion.There have
been many heated threads on this issue ,both here and other forums.No one has been able
to provide any proof of this.No sense in bringing this dead horse back up unless you have
something new to add to confirm this.JMO.
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#37
05-17-2012, 01:59 PM
desert rex Master WatchGeek
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Quote:
Originally Posted by nferr
You've seen an Invicta factory? I think by now someone would have seen one.
Not sure why owning a factory is amazing to some.They bought the S.Coifman brand ,with
the factory to boot.
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#38
Yesterday, 05:46 PM
the lip Senior Geek
Join Date: Apr 2010
Location: IL
Posts: 378
Real Name: Steve
OK something has got to be inaccurate here. Michael if you read this please comment.
I wrote Millie about a replacement screw I needed for the caseback of my original SAN II.
Now grant you it took close to 2 - 3 months of ollowing up to only receive this reply today.
You can't mean to tell me Invicta cannot get these screws!?!?!? I would assume that these
are the same size as used on the new SAN II re-issues? Or so they appear to be for the case
back very similar. They would have to be a common size. Correct? I would certainly never
dream of sending this watch in for repair for a screw. So please advise? Anyone!?!?!!
Good Morning Stephen,
I’ve been advised that unfortunately these parts are not available it is discontinued. However, the only
solution will be to send the watch in for service overseas. Once, they receive the watch it can be repaired
with alterative parts or ones that are made to fit.
For instructions on how to send the watch in please feel free to visit our site :
http://www.invictawatch.com/invicta/shipping
Sincerely,
Mildred Millie Ibarra - Aguero
Have a Blessed Day !
Invicta/ShopNBC Customer Support- Specialist Ext 1158
1 Invicta Way (3069 Taft St.)
Hollywood . Florida 33021 . USA
P 800.327.7682 . P 866.889.2824 . F 954.862.546
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#39
Yesterday, 06:40 PM
Patsbosoxfan Senior Geek
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Posts: 212
Quote:
Originally Posted by desert rex
Not sure why owning a factory is amazing to some.They bought the S.Coifman brand ,with
the factory to boot.
I just wanted to point out that no one has ever seen the S. Coifman factory and its my
opinion that S. Coifman also contracted parts from various suppliers and assembled them in
Switzerland. Maybe factory isn't the best term to use. I picture a building where watches are
assembled not a "factory" with tooling/heavy machining equipment.
This arguement always reaches this point where no one can prove their claims. Neither side
can prove Invicta factories exist nor can they say they don't. I believe they outsource for
parts like they do for movements and assembly is done in various locations. Some assembly
is done by Invicta employees and some by other companies.
There is nothing wrong with that. Lots of companies do this. This is not a negative.
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#40
Yesterday, 07:07 PM
desert rex Master WatchGeek
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Real Name: Jeff Davekos
Quote:
Originally Posted by Patsbosoxfan
I just wanted to point out that no one has ever seen the S. Coifman factory and its my
opinion that S. Coifman also contracted parts from various suppliers and assembled them
in Switzerland. Maybe factory isn't the best term to use. I picture a building where watches
are assembled not a "factory" with tooling/heavy machining equipment.
This arguement always reaches this point where no one can prove their claims. Neither
side can prove Invicta factories exist nor can they say they don't. I believe they outsource
for parts like they do for movements and assembly is done in various locations. Some
assembly is done by Invicta employees and some by other companies.
There is nothing wrong with that. Lots of companies do this. This is not a negative.
I agree ,there is nothing wrong with out sourcing the work.Many Swiss brands do this all the
time.All or most of the micro tool watch divers do as well.The only problem that I had with
the post that I commented on,was when the member made comment " as noted " as if
confirmation of this had been disclosed at some point. As you know the net is full of gossip
and tainted information.Example- since Invicta made a couple variations of the SAN III
which were Asain produced,some make mention of the whole SAN III line being made in
China with certainty.I will never have a problem with anyones oppinion regardless if I agree
or not.But when thay offer it as being fact.that's another story.
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#41
Yesterday, 07:16 PM
Patsbosoxfan Senior Geek
Join Date: May 2010
Location: Boston, MA
Posts: 212
Quote:
Originally Posted by desert rex
I agree ,there is nothing wrong with out sourcing the work.Many Swiss brands do this all
the time.All or most of the micro tool watch divers do as well.The only problem that I had
with the post that I commented on,was when the member made comment " as noted " as
if confirmation of this had been disclosed at some point. As you know the net is full of
gossip and tainted information.Example- since Invicta made a couple variations of the SAN
III which were Asain produced,some make mention of the whole SAN III line being made
in China with certainty.I will never have a problem with anyones oppinion regardless if I
agree or not.But when thay offer it as being fact.that's another story.
I completely agree.