invitation of expression of interest (eol)
TRANSCRIPT
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Goverment Of India
Employees' State
Insurance
Corporation
Invitation of
Expression of Interest (Eol)
from
IT Technology Solution &
Service Providing Organizations
for
Providing Digital Interfacing
Solution of various Medical
Laboratory Equipments
in different ESI Health Centers
in the country with the existing
Laboratory Information Software
of 'Dhanwantri' Module
Ref No: ____ _
Date of Issue: _ _ _ _
Last date of Submission : __ _
This page is left blank intentionally.
r
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t I
Table of Contents
1. INTRODUCTION .............................................................................................................. 5
1.1. ABOUT ESJC I ES/ SCHEME ............................................................................................... 5
1.2. THE £-GOVERNANCE PROJECT OF ESJC ....... ......................... ............................................ 6
2. GENERAL TERMS ............................................................................................................ 9
2.1. OBJECTIVES OF INVITATION FOR EXPRESSION OF INTEREST (£01) .................................... 9
2.2. EOJ JNVITATJON ISSUING AUTHORITY ................................. ............................................. 9
2.3. TENTATIVE CALENDAR OF EVENT: ................................................................................. 10
2.4. METHOD OF SHORT LISTING ............. ............................................................................. 10
2.5. AVAILABILITY OF THE EOJ DOCUMENTS ........................................................ ................. 11
BIDDERS' CONFERENCE .................................................................. ............................... 11
2.7. VENUE & DEADLINE FOR SUBMISSION OF PROPOSALS .................................................. 11
3. SCOPE OF SERVICES ...................................................................................................... 13
3.1. THE BROAD SCOPE OF SERVICES INCLUDES ................................................................... 13
3.2. KEY ASPECTS TO BE CONSIDERED FOR THE SOLUTION ................................................... 13
3.3. SCOPE OF WORK ........................................................................................................... 16
4. CONDITIONS UNDER WHICH THIS EOl IS ISSUED ........................................................... 19
4.1. GENERAL INFORMATION .................................................... ........................................... 19
4.2. INSTRUCTIONS FOR ONLINE SUBMISSION OF Eo/ ........................................................... 19
4.3. RIGHTS TO THE CONTENT OF THE PROPOSAL ................................................................ 20
4.4. ACKNOWLEDGEMENT OF UNDERSTANDING OF TERMS ................................................ 20
4.5. EVALUATION OF PRE-QUALIFICATION PROPOSAL.. ........................................................ 20
4.6. LANGUAGE OF PROPOSALS ........................................................................................... 20
4.7. PRE-QUALIFICATION CRITERIA ....................................................................................... 20
4.8. RESPONSE REQUIREMENTS ........................................................................................... 22
5. RESPONSE FORMATS .................................................................................................... 24
5.1. FORM I: COVERING LETTER/ACCEPTANCE LETTER FOR Eo/ ............................................ 24
5.2. FORM II: GENERAL /FORMATION ................................................................................... 26
5.3. FORM JJJ: PRE-QUALIFICATION COMPLIANCE SHEET.. ............................................ ........ 27
5.4. FORM IV: INFORMATION ABOUT BIDDER AND CONSORTIUM ....................................... 27
5.5. FORM V: FINANCIAL DETAILS OF THE LEAD BIDDER ....................................................... 27
5.6. FORM VI: DETAILS OF QULITY / SECURITY CERTIFICATIONS ............................................ 27
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Part I: Introduction
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1. INTRODUCTION
1.1. ABOUT ESIC / ESI SCHEME 1.1.1. Brief Note
Employees' State I nsurance Corporation (ESIC) under Ministry of Labour and
Employment, Government of I ndia, is one of the largest Socia l Security Service
providing organizations of the country. It came into existence through an Act of
Parl iament - The ESI Act, 1948, and is one of the largest schemes for I ndian workers. During its 70 years of existence, the Social Security Scheme has grown consistently and
expanded to statutorily cover establ ishments and workers of many d istricts through
its 2400 offices, hospitals, d ispensaries. It has also emerged as one of the strongest
healthcare providers in the country through the participation of the States and the
Union Territories as per the mandate of the scheme, famously known as the ESI
Scheme, who govern and operate these health institutions through their respective dedicated & designated administrative machinery, funded by the ESIC.
1.1.2. Functional structure of the ESI Scheme:
1.1.2.1. An Employee drawing wages up to Rs. 21,000/month and working in any of the
organized sectors such as Factories, I ndustries, Estab lishments, Organizations,
I nstitutions, IT Set-ups, Shops & Establishments, etc., is covered for Social Security Benefits and Protections under the provisions of the Act. The employers employing
10 or more workers in these establ ishments, are duty bound as per law to comply
with the ESI Act, to enroll the above employee under ESI Scheme, statutorily. At
present for each coverage, Employer & its Employee mandatorily contribute @
3.25% & 0.75% of the employee's monthly wages, respectively.
1.1.2.2. In return, the employee ( I nsured Persons) a nd his dependent fami ly members are
provided with unlimited intangible benefits i ncluding cashless and free medical services in OPD & IPD. The employee is a lso eligible for a host of tangible benefits in
terms of Money in certai n contingencies.
1.1.2.3. The ESI Scheme render services to about 14 crores beneficiaries related to the 3.5
employees of the 12.5 lakhs employers of the establ ishment in the organized sectors.
Under the upcoming Unified Labour Code, the ESI Scheme is preparing to cover 38
crore beneficiaries of the country.
1.1.2.4. ESI Corporation controls a l l the administrative and operational functions in hospita ls and dispensaries which are run directly by it. The administrative and operational
control in hospitals & dispensaries of ESI Scheme in the States and UTs are run by the
respective Governments through their Directorates under control of either Labour
or Health ministries of the State and UTs to provide medica l services in their area of jurisd iction. Thus, there is a variation in the working pattern, rules of administration
and Financial expenditure in hospitals and dispensaries from state to state and
between states a nd the Corporation. However, the core functional ities remain
a lmost the same i n terms of the charter, authorization and care of the patient. The
variations creep up in the governance structure, administration, management,
recruitment, sustenance, procurement, maintenance, infrastructure and
operationalizing of medical and para-medical staff as wel l as health care delivery
system.
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1.1.3. ESIC Structure:
1.1.3.1. The ESI Scheme presently covers 566 Districts and is planning to cover a l l the districts
in the country. A broad structural / functional set up is presented below:
Employees' State Insurance Corporation
(100% Funding & Broad Governance)
ESI State ESI Society Office in
Directorate in Each State I UT
State/UT ESI Corporation Office in Each State
(State defined (ESIC specific Administration, Personnel & Operation) (Society specific Administration,
Administration, Personnel & Operation) Personnel & Operation)
--
Medica I
ESIS DIMS/ AMO/ RAMO Directorate Teachi Dis pen Central
Office Regional Office ESIC Hospital Medical ng
Hospit sari@s Stores
lnstitut als
tions
-
SMO PGl,UG, ESJS
Dlspens Medical Office,
SR0,00, ml MP
Medical Oispens Oispens IMP Oen ta I,
Medical Medlc•I Pharma Hospltil .,,., Store
Medlcol 80/lO
Olnlc/ StorK .,., .,., Olnlc Nursin&. Stores Stores cy s Re:feru mEUD Para Office Medical
1.1.3.2. ESI Scheme has Medical i nfrastructure ranging from 1300+ smal l primary Health Care
Centers such as Dispensaries and DCBOs to medium to very large 150 Secondary &
Tertiary Care Hospita ls I Medical Colleges/PG Colleges. Al l the hospitals and few d ispensaries have Lab I Pathology departments having medical equipments. The
Laboratory departments function within the same room or d ifferent rooms spread
horizonta l ly or vertical ly, depending on the site infrastructure and type of institution.
In some locations, the Lab departments are very basic and in some they are highly d ifferentiated with state-of-the-art technology and equipments. Some of the
departments of the labs are within the same b lock or premises, and some are in d ifferent b locks or d ifferent floors of the same or different blocks. The physica l
d istance between different departments of the labs range from a few meters to a few 100 meters.
1.2. THE E-GOVERNANCE PROJECT OF ESIC 1.2.1. Panchdeep:
In order to provide hassle-free health and socia l security services to the stakeholders as well as for transforming its business i nto total e-governance, ESIC rol led out project
"Panchdeep" through a national d igita l network, in a l l the 2300 locations. Project
Panchdeep is one of the la rgest e-governance programs of the country to provide
on l ine facil ities to the Employers, Insured Persons, ESI Staff, Third party & government agencies, Suppl iers and other stake holders. It provides registration of employers &
beneficiaries, deposition of contribution, d isbursement of benefits and
documentation of med ical services for al l insured people. 1.2.2. Project Components:
The project has five components, namely, Pehchan which includes a l l services related
to identification, authentication a nd verification of Insured Persons ( I Ps), Mi lap
comprises of services related to provisioning network and bandwidth, Pashan consists
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of services related to hardware for Data Centres, Dhanwantri includes a l l services
related to Hospitals, Dispensaries, OPD, I PD, Laboratories, Imaging Services and
Pragati for a l l services related to ERP, I nsurance, HRMS, and Finance.
lnfnstructure
Hardware Infra at DC, DRC & at 2300
l.oclltions
' .
PASH AN
1.2.3. Application Suite
Network Infra atDC,DRC&
2300 locations
MILAP
ERP+ Insurance+
Benefit
PRAGATI
Information System
DHANWANTRI
IP Identification
PEHCHAN CARD*
The suite of applications is a web-based solution to enable users from various ESI
hospita ls/ dispensaries I offices to access the appl ications from web browsers in
addition to the dedicated LAN/WAN. The solution is driven by a flexible & configurable
workflow engine to ensure it meets all workflow requirements of ESI scheme
administration, requirement of medical facil ities, contribution made by employers and
administration of ESIC employees. The solution a lso consists of a self-service portal for the employees covered under the scheme.
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Panchdeep Application Suite (Main Features)
DHANWANTRI (HIS)
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PRAGATI
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" Fund
� Integration
7
Part II: General Terms
8
2. GENERAL TERMS
2.1. OBJECTIVES OF INVITATION FOR EXPRESSION OF INTEREST (EOI) 2.1.1. The Objectives:
The objective for this Invitation of Expression of Interest (Eal) is to:
A. Seek Technica l I nformation, probable feasible elucidations and options that can be
made avai lable to Employees' State Insurance Corporation ( ESIC) in respect of Lab
Equipment I nterfacing Solution for its IT Project "Panchdeep'. The activities shal l deploy complete customized Digita l Solution for "Interfacing various Medical Laboratory
Equipments of ESI Health Institutions with Laboratory Information System (LIS) of
ESIC's centralized Health Information System (Dhanwantri) application, hosted at its
Data Centers (on-premise)".
B. ESIC sha l l a lso be able to Short-List potential bidders based on certa in defined pre
requisite qual ifications through this Eol . C. With the technologica l, infrastructura l & IT service related information so gathered and
the best feasible facil ity management solution that is recieved through this Eol, a
subsequent RFP shall be prepared and published to select prospective bidder(s).
2.1.2. List of Equipments: The ESI health institutions are present in different towns, cities, states & union
territories of the country. The sample l ist of 103 different Lab equipments of 26 various makes
& models, in 23 different medical institutions, are available at Annexure-1. The number & types
of such equipment may vary as per demand from the medica l institutions, from time to time,
as and when equipments, capable of being interfaced with software, are commissioned (new
procurements) or decommissioned. The bulk of the equipments are main ly from Biochemistry,
Cl inical Pathology, Immunology and Hematology departments).
2.2. EOl INVITATION ISSUING AUTHORITY The invitation for Expression of I nterest ( Eol) is issued by the Employees' State Insurance
Corporation ( ESIC) . The ultimate intension is to short-l ist/select and engage potentia l IT
Technology Solution & Service Providing Organization(s)/Service Provider(s) I Bidder(s) for
"Provid ing Digital I nterfacing Solution for various Medical Laboratory Equipments in d ifferent ESI
Health Centers, with the exiting Laboratory I nformation Software of 'Dhanwantri' Module. ESIC's
decision with regard to the short-listing of bidders sha l l be final . ESIC reserves the right to reject
any or a l l the bids or the Eal or the subsequent proceedings, at any stage, without assigning any
reason. The Authority is as under:
SI. No. Item Description
1. Project Short-Listing of Service Provider(s) for Providing Digital Equipment Title I nterfacing Solution of Medica l Lab Equipments of different ESI
Health Centers with the exiting Laboratory I nformation Software of
'Dhanwantri' Modu le
2 . Authority Employees' State I nsurance Corporation ( ESIC)
3. Contact Office of the I nsurance Commissioner ( ICT), I nformation &
Details & Communication Technology Branch, Employees' State I nsurance
Address Corporation, ESIC HQ Office, Panchdeep Bhawan, C. l .G. Road, New
Delhi-110002, Tel . No. : 011-23230872,
E-Mail: [email protected]
4. Website httP.:llwww.ESIC.nic.in
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2.3. TENTATIVE CALENDAR OF EVENT: The following table enlists important mi lestones and timelines for completion of Eol activities:
s. Milestone Date and Time
No.
1. Release of Expression of Interest ( Eol) 05.05.2021
2. Bidders Conference 12.05.2021
3. Last date for submission of written questions by bidders 17.05.2021
4. Response to the Queries 20.05.2021
5. Last date for Submission of Eol Response 28.05.2021 (2:00 PM)
6. Opening of Eol Responses 28.05.2021(After 3:00 PM)
7. Demonstration of Technologica l Solution Proposed To be declared
8. Declaration of Short-l isted Firms To be declared
2.4. METHOD OF SHORT LISTING
The ES IC invites Expression of Interest (EOI) only from experienced, bonafide Software Consultancy Services I IT Technology Solution I Service Provid ing Organizations with expertise
in Software Development, Customization, Maintenance and User support for Lab I nformation
Management System ( LIMS), preferably in universal lab equipment interface middleware
solution and bar coding solution.
The ESIC shal l short-list only those organizations who fulfil the following criteria:
i . The bidder has demonstrated technical solutions through PPT presentation on the date
specified and submitted details of the conceptual solution in soft and hardcopy along with submission of Eol .
i i . The appl icant shal l be a single entity, registered as a Company, Firm or Society or
Autonomous Organization or Government Body under respective acts in I ndia & should
have been i n existence in India for at least the last Three Years, as on 31.01.2021.
i i i . The organization must be registered in I nd ia with appropriate Tax, GST, etc., and other
administrative a uthorities. iv. The organization should have had an average annual financial turnover of at least Rs.30
lakhs, duri ng the last three financia l years ending 31.03.2020 from Software Consultancy
Services I IT Technology Solution Provisioning services, audited and certified by the
Chartered Accountant of the Organization . In case of any d iscrepancy between the
numbers provided to ESIC and the numbers submitted with ROC, the numbers submitted
with ROC would be given precedence. v. Bidder should be Net Profit-making organization for each of the last 3 years, ending 31st
March 31, 2020. vi. Should have successfully executed at least any Two LIMS/ Lab Equipment Interfacing
projects in the last seven years, as on 31.01.2021. vii. The bidder m ust have offices at least in any 3 states/union territories and capability &
willingness to provide services i n any and a l l the States and Union Territories in the country.
viii. The organization should have at least one or a l l of the fol lowing certifications: ISO 9001
for Software Development I Software Maintenance, or ISO 20000 for Information
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Technology - Service Management, or ISO 27001 for I nformation Security Management
System, or CMMi Level 3 Certification.
ix. Should have technically qual ified and wel l-experienced strong in-house resource base on
com pany role.
x. The appl icant should furnish an undertaking to the effect that the firm has not been black
listed in I ndia or involved in any Corrupt & Fraudulent Practices.
Documentary Support for a l l the above, with copies of documents or purchase orders &
letter of completion from customers for projects completed in the last five years.
The ESIC shal l short-list the organizations, based on evaluation of the Expression of
I nterests submitted by them and shal l circulate a deta i led RFP among the short-l isted
organizations.
2.5. AVAILABILITY OF THE EOI DOCUMENTS
Eol document can be downloaded from the ESIC website www.esic.nic.in & CPP. The
bidders are expected to examine a l l i nstructions, forms, terms, project requirements and
other deta ils in the Eal documents. Fai lure to furnish complete information as mentioned in
the Eol documents or submission of a proposal not substantia l ly responsive to the Eol
documents in every respect may result in summary rejection of the proposal of the bidder.
2.6. BIDDERS' CONFERENCE
ESIC wil l host a bidders' Conference in ESIC Head Quarters office in New Delhi, at the
address mentioned above at section 1.2. The Conference is tentatively p lanned to be held as
per the schedule given in Section 1.3 . The representatives of the interested organizations
(restricted to two persons)/bidders may attend the bidders' conference at their own cost
and time, either in person or through the virtual Video Conference (for which authorization
l ink must be requested by e-mail at least 3 working days in advance on the organization's
signed letter-head in .pdf format. The purpose of the conference is to provide bidders a broad
outline of the business requirements, the broad scope, the idea about ESIC, what is expected
from the service provider and clarifications regarding the Eol, if required. It wi l l be an
interactive session and each prospective bidder shal l have an opportunity to seek
clarifications regarding any aspect of the Eol and the project.
2.7. VENUE & DEADLINE FOR SUBMISSION OF PROPOSALS
Eol proposa ls, in its complete form in a l l respects as specified in the Eal, must be
submitted onl ine. Also, l ink shal l be provided with the 'Response to Queries' raised. Eal
responses a re also to be submitted in a sealed cover a long with the covering letter duly signed
by the a uthorized signatory of the organization participating to Employees' State Insurance
Corporation at the address specified in Section 1.2, within the stipulated due date a nd time.
ESIC may, in exceptional circumstances and at its discretion, extend the dates and/ or
the time for a ny scheduled event as at section 1.3 above or the deadline for submission of
proposals, by issuing an addendum to be made avai lable on the ESIC's website, in which case
a l l rights and obligations of ESIC and the bidders previously subject to the origina l deadl ine will
thereafter be subject to the deadl ine as extended.
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Part Ill: Scope of Services & Work
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3. SCOPE OF SERVICES
3.1. THE BROAD SCOPE OF SERVICES INCLUDES 1. To provide universal Solution for i ntegrated Medical Laboratory Equipment I nterfacing
Solution with the existing Laboratory Information System of Dhanwantri:
2. Supply necessary hardware, software, middleware, peripheral-ware and designing
solution for the integrated medica l laboratory equipment interfacing solution (turnkey
basis) .
Additional ly the service provider may have to study user manuals of medical
equipments where available with the user locations or the OEM I Web, Laboratory-wise
availabi l ity of machines, l ist of tests which are conducted on the machines, test-wise
parameter of machine as wel l H IS/ Dhanwantri module. For ESIC Dhanwantri test
parameters, the service provider may have to visit some of the Hea lth Centres, anywhere
in the country, and ESIC Delhi Hqrs office, with prior permission I appointments for
meeting and discussion. After the field level functional study consisting of the medical
equipment-wise possible tests, requirements of wire/cables/ connector/ hardware/
infrastructure, etc. for interfacing, the service provider may prepare a project plan and
execute it within the given timelines.
3.Z. KEY ASPECTS TO BE CONSIDERED FOR THE SOLUTION- -
3.2.1. Centralized ESI HIS Software (Dhanwantri):
ESI has centra l ized Health I nformation System I application (Dhanwantri) that includes
Laboratory I nformation System I Module. Like a l l other Business applications of ESIC,
Dhanwantri is a lso hosted at ESI on-premise data centers and are tightly
coupled/integrated with each other. The same ESI appl ication is accessed across PAN
I ndia locations via LAN (MPLS), SDWAN and Internet. The existing Lab I nformation System has provisions for defin ing test names and parameters, schedule test
appointments, print bar codes, va lidate test reports. ESIC shall be uti l iz ing the existing
module a nd shal l procure other software, Middleware and hardware solutions for
integration and i nterfacing.
3.2.2. The size & level of the medical institutions:
The sizing a nd capacity planning for technology solution I middleware I location
specific devices, if any, shal l be the responsibil ity of bidder. ESI medical institutions present in d ifferent parts of the country are ranging from Primary level healthcare
providers (Dispensary I DCBO) to Tertiary level healthcare providers (Super Special ity
Centres, Medica l and Post-Graduation Col leges), 50 bedded secondary care hospita ls to 1000 bedded Teaching hospita ls and are with varied levels of patient load. The
number of laboratory tests conducted at ESI I nstitution is dependent on size of medica l
institution, services made avai lable and patient load.
3.2.3. Physical placement of lab equipment in premise:
The lab equipments at ESI I nstitutions may be placed in laboratories spread across
cubicles, rooms, floors or even different blocks of same or d ifferent bui ldings.
3.2.4. Connectivity:
The medical test names and the results to and from the automated lab equipments
and HIS appl ication (Dhanwantri) shal l be transmitted on rea l time basis,
instantaneously. The connectivity/networking solution sha l l be opted as appropriate be it LAN/intra net based or internet based (with WiFi) etc. within the pre mise of the
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ESI I nstitution a nd separately for connecting to central ized server at ESI Data Center
at New Delhi I Hyderabad.
3.2.5. Network Topology and networking devices
Bidder sha l l opt the network topology and networking devices as appropriate on the basis of number of equipments and arrangement of same within the premise such as
across rooms, floors or blocks of ESI I nstitution.
3.2.6. Security:
Cyber resi l ient architecture for a hardened server design to protect, detect, recover
from cyberattacks.
3.2.7. Probable Broad Steps for Bi-Directional Workflow: a . Test Request wi l l be generated from H IS/Dhanwantri Lab application.
b. After test request, sam ple is col lected and accepted. Barcode labels printed by
Dhanwantri application and pasted on test tubes by the concerned lab officials of ESIC i nstitution.
c. The tests are to be accepted on Medica l Equipments and this information must be
provided through the I nterfacing Middleware to the lab device from Dhanwantri
and vice versa . One of the examples I options could be: i. The I nterfacing Middleware wil l ca l l the Server web service to get the pending
samples of the lab machine and wi l l provide the information to the medica l
equipment. Once the Result is ava ilable at the Medical Equipment, results wi l l
be sent back to the I nterface Middleware which wil l then send the data to
Server through web service i i . Dhanwantri sha l l fetch the result from the Middleware App server and
Verification/ va lidation of Test results, report generation ad printing shal l be done by doctor/users at Dhanwantri Application
3.2.8. Lab Equipment Interfacing
The focus is on bidirectiona l interfacing middleware with laboratory equipment and
i ntegrating with Dhanwantri using barcode. Thus, enabl ing avai labi l ity of test results in ESI Laboratory Module (part of Dhanwantri), near rea l time. Additional ly, ensuring
integrity and zero reporting errors by el iminating the need of human intervention. 3.2.9. Implement Solution:
I nstal l, configure a nd deploy the necessary hardware and software solution i n the
test/lab environment. This also includes i ntegrating Lab equipment interfacing
software via APl/Database interface with Dhanwantri Laboratory Module using latest
technology. Verify that gathered data (reports) reflects in Dhanwantri on near real
time basis once i ntegrated . The security, performance, avai labi l ity and integrity of data wil l remain the prime consideration. The overa l l solution shal l take following aspects
i nto consideration:
i) Medica l Devices (models) I equipments to be integrated
i i ) I ntegration with ESIC Laboratory Module • Bi-Directional and Uni-Directional in select cases • API or Database based • The Service Provider sha l l make provisioning of the required services I develop
necessary Web Services I Customization of Generic or otherwise Medical
Equipment I nterfacing Software/ Middleware. • The interface to be configured a nd mapping of medica l equipments with
Generic or otherwise Medica l Equipment I nterfacing Software/ Middleware as
wel l ESIC H IS/ Dhanwantri test codes. As ESIC H IS/Dhanwantri application is
hosted centra l ly, the medica l device/machine results must be made avai lable
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on ESIC H IS. A web services wil l be required for pushing the data from Medical
Equipments to this middleware component hosted at in a on-premise server
or otherwise. Required APl/Web Services wil l be made avai lable for ESIC -
HIS/Dhanwantri to pul l the results of the tests conducted by Medical
Equipment from the middleware and further process the information in ESIC
servers/ HIS in formatted lab reports.
i i i ) Data Format (Proprietary) or Compliance
iv) Capacity planning
3.2.10. Other aspects:
i ) Functional Testing-Coordinate and carry out the i ntermediate and final testing of
the configured solution. The verification shal l be done without i nterrupting the
working of medica l services. Bidder shall make provision test environment to
conduct the necessary verification.
i i ) Acceptance Testing -Coordinate and provide necessary support to conduct user
acceptance testing of solution with each location.
i i i ) Documentation - Provide necessary documentation in the form of user manual,
setup detai ls, inventory, security compliance etc.
iv) Operation and Maintenance support - Operating and maintain ing the hardware and software solution across PAN India at l isted locations, as per SLA, contract
terms and warranty. The bidder shal l establ ish appropriate level of support teams
to provide technica l support to ESIC end-users d irectly. The bidder may a lso utilise
the L-1 support team of ESIC for primary management. L2 and higher up level
services sha l l be provided by the bidder d irectly. The indicative l ist of support that
shal l be required are: • To customize the machine interface software for each machine to be
interfaced. • To resolve the technica l issues related to interfaced machines • To train the L-1 Support Team Members • If need arises, L-2 Support Team member would travel to actual location for
resolution of the machine interface on cost basis.
v) Deployment of Upgrades - Patch deployment in case of any upgradation in
middleware software.
vi) Annual Software Update/Support - Annual Software Update I Support of
interface middleware appl ication a nd devices, if any, wi l l start in the 2nd year of
the project. During the support period if any defects/bugs arise, same wil l be
attended and addressed within reasonable period, preferably on the same day.
The team shal l coordinate with support teams for bugs and day-to-day issues
arising during the Operational ization.
vii) Training & Capacity building- Provide tra in ing to specific groups of users, Ll team
of ESIC before going l ive and on need basis. The trai ning would a lso cover
o Medical Equipments-wise pre-requisite
o Troubleshooting of interfaced machines
o How to interface medical equipments
o How to configure and operate the Middleware/software
vii i) Interfacing at of similar or new equipment at same or new locations on fixed
price model. Sca labil ity and adoptabil ity.
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ix) On-premise Server / Cloud / Data Centre Hosting: Portal I Web Service hosting
requirement has to be covered in the solution.
3.3. SCOPE OF WORK
The selected bidder sha l l provide the Laboratory Equipment Interfacing Middleware/solution,
custom ize it as per the requirements of the ESIC, i ncorporating the features for its integration
with the relevant modules of the H IS Application (Dhanwantri) and the laboratories of ESIC.
It shall provide techn ica l support for the operation of the Laboratory test results automation
as per mutua lly agreed Terms and Conditions.
The selected bidder sha l l be responsible for the complete turnkey operation of the Laboratory
Equipment I nterfacing (software and hardware) . Fol lowings are the indicative solution that
may be applicable:
3.3.1. Laboratory Equipment Interface software (for ESIC HIS application -
Dhanwantri)
Bidder shall carry out requirements study, designing, implementation, testing,
insta l lation and commissioning of the Laboratory Equipment I nterface Software
(Solution) for, ESI medical i nstitutions and a l l laboratory equipment present in various
laboratory depa rtments for the location based on the exact medical equipment present
there. The l ist provided in the a nnexure is on ly indicative. It is the responsibil ity of the
bidder to supply, insta l l, configure, test and commission server, UPS central ly or
otherwise a long with the Laboratory Equipment I nterface Software and integrate a l l the
Laboratory Equipments in the ESI medical institution to the server(s) seamlessly,
efficiently a nd cost effectively.
3.3.2. Communication Protocol/ Data Protocol
The software shal l a ble to support the devices with but not l imited to:
o RS232
o USB
o TCP/IP
o 9-pin COM, 25-pin com a nd Ethernet port
o ASTM, HL7, DB, Fi le based, Proprietary
It sha l l be compatible with various data formats that support multiple vendors' machines with customized interfacing according to communication protocols of the machines. It
shal l a lso be com pl iant to various industry standards l ike ASTM, HL-7 and Serial/RS232.
3.3.3. Lab Equipments Interface SW/Middleware and hardware (Host machine) Laboratory Equipment Interface Software should interface with the laboratory Equipment through I ntranet/LAN network, I nternet or WiFi as a ppropriate, wherein a l l Laboratory Equipments a re interconnected to the Host Machine. The software thus sha l l be hosted on host machine to be deployed by the bidder. The machine/computer hardware configuration shal l be as per the size of the med ica l institutions, the transactional requirements, future proofing, etc.
16
3.3.4. Lab Equipment Interface - Server (Centralized or otherwise)
Bidder shal l instal l , commission, maintain the centra lized server (or otherwise) and
integrate it via SW API or Database with the Lab Equipment interface software running
on host machine or otherwise. at location. The server(s) sha l l be able to handle the load
of a l l locations and to perform in real time manner.
3.3.5. Lab Equipment Interface - Server and local computer Operating System
Bidder shal l arrange the l icenses for OS required for centra lized server (on-premise or
cloud) as well as the loca l server at each location. The cost of insta l l ing, testing etc. shall be included in quote.
3.3.6. Lab Equipment Interface - Modem, Connectors & Cables (USB to LAN, RS232 to
LAN, LAN Patch Chord, etc.)
Bidder sha l l arrange al l required LAN/WiFi/lnternet networking inventory such as but not
l imited to Connectors, cables, modem etc and successful ly interface the Laboratory
Equipments. The replacement of the same in case of wear and tear shall be done at no
additional cost. The movement of Equipment within premise shall not be considered for
additional cost.
3.3.7. Lab Equipment Interface - Interfacing of Laboratory Equipments to the Lab
Interface Server and ESIC HIS Application (Dhanwantri) Laboratory Module
The list of Equipment with brand a nd model are mentioned in annexure. This list is
though indicative and change as a nd when new procurement is done by any ESIC location
or old ones decommissioned. Bid irectional Equipment interfacing which is BarCode
enabled shal l be implemented . The PUSH/PULL mechanism may be implemented to
transfer data from bidder's software to its centralized server. The maintenance of the
same during the warranty period is the responsibi lity of bidder. Bidder shal l customize its
software to integrate it via AP I or DB to transfer medical test results to ESIC Laboratory module. The mechanism such as store and forward in combination with near rea l time
transfer shal l be opted to accommodate fluctuation or connectivity issues.
3.3.8. Lab Equipment Interface Setup -
Bidder shal l ensure that it sha l l have provision to get connected with bar code scanner,
printer, Equipment, UPS. The testing setup shal l a lso be planned.
3.3.9. Lab Equipment Interface - UPS for Central Server and Local Machine
Bidder shal l p lan for managing a nd monitoring power supplies through UPS for the
devices deployed in ESI I nstitutions and in Data Center.
17
Part IV: Bidding Terms and Pre-Qualification Criteria
18
4. CONDITIONS UNDER WHICH THIS EOl IS ISSUED
4.1. GENERAL INFORMATION a) This i nvitation of Eo l is not a n offer. ESIC reserves the right to withdraw the Eo l and
change or vary any part thereof at any stage. ESIC also reserves the right to d isqualify any bidder, should it be so necessary at any stage.
b) Short-listed bidders would be issued formal tender enquiry/Request f or Proposal
inviting their technica l and commercia l bids at a later date.
c) Timing and sequence of events resulting from this Eol shal l be determined by ESIC.
d) No ora l conversations or agreements with any official, agent, or employee of ESIC sha l l
affect or modify any terms of this Eol and any a l leged ora l agreement or arrangement
made by a bidder with any department, agency, officia l or employee of ESIC sha l l be
superseded by the definitive agreement that results from this Eol process. Ora l
communications by ESIC to bidders shal l not be considered binding on ESIC, nor sha l l
a ny written materials have provided by any person other than ESIC.
e) Neither the bidder nor any of the bidder's representatives shall have any claims
whatsoever against ESIC or any of its officials, agents, or employees arising out of, or re lating to this Eo l or these procedures (other than those arising under a definitive service agreement with the bidder in accordance with the terms thereof).
f) Applicants who are fou nd to canvass, influence or attempt to influence i n any manner
the qua lification or selection process, including without l imitation, by offering bribes
or other i l legal gratification, shal l be disqual ified from the process at any stage.
g) Each applicant shal l submit the Pre-Qual ification requirements proposal
h) The applicant shal l also submit a broad probable technical solution I flow diagram I
technology concept not more than 5 pages.
i) Only online submitted proposals shall be considered I accepted. The bidder sha l l
register mandatorily in the e-procurement site for on l ine submission of bid I Eol. j) Additionally, the hard copy / physical copies of the Eol proposal completed in a l l
respect are required to be submitted along with the supporting documents in sealed
envelope. The Eol/Bid envelope is to be dropped in the specified tender box at ESI
Corporation Office, C. l .G. Marg, New Delhi-02, on or before the due date & time.
4.2. INSTRUCTIONS FOR ONLINE SUBMISSION OF Eol a) The bidders are required to submit soft copies of their bids electronica l ly on the CPP
Portal, using va lid Digital Signature Certificates. More information may be obtained at
https:ljeprocure.gov.in/eprocure/app.
b) Bidders are required to enrol l on the e-Procurement module of the Central Public
Procurement Portal (URL: https://eprocure.gov.in/eprocure/app) by cl icking on the l ink "Onl ine bidder Enrol lment" a nd choose username and assign password for their
accounts. Bidders are advised to register their val id email address and mobile numbers
a lso as part of the registration process, which would be used for communication.
c) The bidders wil l a lso be required to register their va lid Digita l Signature Certificate
(Class I l l Certificates with signing key usage) issued by any Certifying Authority
recognized by CCA I ndia (e.g. Sify I TCS I nCode I eMudra etc.), with their profi le.
d) There are various search options bui lt in the CPP Portal, to faci l itate bidders to search
active tenders by several parameters such as Tender I D, Organization Name, Location,
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Date, Va lue, etc. The bidder may download the required documents/ tender schedules
from the above website or from www.esic.nic.in.
4.3. RIGHTS TO THE CONTENT OF THE PROPOSAL
For a l l the proposa ls received before the last date & time of bid/Eol submission, the bid/Eol proposa ls and accompanying documentation wil l become the property of ESIC
and will not be returned. ESIC is not restricted in its rights to use or disclose any or all of
the information conta ined in the proposal and can do so without compensation to the bidders. ESIC shal l not be bound by any language in the proposal i ndicating the
confidentiality of the proposal or any other restriction on its use or d isclosure.
4.4. ACKNOWLEDGEMENT OF UNDERSTANDING OF TERMS
By submitting a proposal, each bidder shall be deemed to acknowledge that it has
carefully read a l l sections of this Eol , including a l l forms, schedules and annexure hereto,
and has ful ly i nformed itself as to a l l existing conditions and l imitations.
4.5. EVALUATION OF PRE-QUALIFICATION PROPOSAL
The bidders' Pre-Qual ification Proposa l in the bid document wil l be evaluated as per the
requirements specified in the Eol and adopting the pre-qualification criteria spelt out in
this Eol . The Bidders a re required to submit a l l required documentation in support of the
pre- qual ification criteria specified as required for eva luation.
4.6. LANGUAGE OF PROPOSALS
The proposal a nd a l l correspondence and documents shall be written in English.
4.7. PRE-QUALIFICATION CRITERIA The i nvitation for b ids is open to a l l entities registered in Ind ia who fulfi l l pre-qualification criteria as specified below:
s. Pre-Qualification Criteria Documents required to be
No. submitted
1. The bidder must demonstrate technical PPT to be presented on the date solutions through PPT presentation on the specified and details of the date specified and submit deta ils of the conceptual solution to be conceptual solution in soft and hardcopy along submitted in soft and hardcopy with submission of Eol. a long with Eol submission.
2 . The appl icant shall be a single entity, Proof of Registration as Entity/ registered as a Company, Firm or Society or Certification of incorporation Autonomous Organization or Government showing the date of registration Body under respective Acts in I ndia & should to prove existence in I ndia for have been in existence in India for at least the more than 3 years, as on last Three Years, as on 31.01.2021. 31.01.2001
3. The organ ization must be registered in India Income Tax Account Number with appropriate Tax, GST, etc., and other (PAN) a nd GSTIN Account administrative a uthorities. Number or other Tax documents
supporting the said registrations
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4.
5.
6.
7.
8.
9.
10.
Note:
The organization should have had an average
annual financial turnover of at least Rs. 30
lakhs, during the last three financial years
ending 31.03.2020 from Software Consultancy
Services I IT Technology Solution Provisioning
services, audited and certified by the
Chartered Accountant of the Organization.
Bidder should be Net Profit-making
organization for each of the last 3 years,
ending 31st March 31, 2020.
Should have successful ly executed at least any
Two LIMS/ Lab Equipment Interfacing
projects in the last seven years, as on
31.01.2021 .
The bidder must have offices at least in any 3
states/union territories and capability &
willingness to provide services in any and a l l
the States and Union Territories in the country.
The organization should have at least one or a l l
of the fol lowing certifications: ISO 9001 for
Software Development/Software
Maintenance, or ISO 20000 for Information
Technology-Service Management, or ISO 27001 for
I nformation Security Management System, or
CMMi Level 3 or above Certification .
Should have technically qual ified and well
experienced strong in-house resource base on
com pa ny role.
The appl icant should furnish an undertaking to
the effect that the firm has not been black
listed in I ndia or i nvolved in any Corrupt &
Fraudulent Practices.
Audited balance sheets and
financia l statements for the
period 2017-18, 2018-19 and
2019-20, audited and certified by
the Chartered Accountant of the
Organization.
Audited balance sheets and
financial statements for the
period 2017-18, 2018-19 and
2019-20, audited and certified by
the Chartered Accountant of the
Organization.
Work Order and proof of
successful completion of such
projects i nvolving the subject
within the stipulated period as
per the cutoff date.
Proof of Offices in different
states. Self-declaration about
Capacity and wil l ingness to
provide services in a ny states/
any locations i n the country in
company letter head by the CEO
Copy of Certificates
Number & technica l qualifications
of technical resources deployed
on company letter head.
Company Secretary I CEO
certified document. Written
undertaking on the Letter head of
the Bidder.
1. A Bidder shall not be affiliated with an individual, a company or other legal entity that has been
hired (or is proposed to be hired) by the ESIC as financial /technical/legal consultants to the
Project.
2. A Bidder shall not be under a declaration of ineligibility for corrupt or fraudulent Practices.
3. Bidders shall provide such evidence of their continued eligibility to the best satisfaction of ESIC.
4. All the Bidders, for the purpose of submitting a Proposal shall treat the content of this document
as private and confidential.
2 1
..
4.8. RESPONSE REQUIREMENTS
i) The Response to the Pre-Qual ification Requirements shall be prepared in
accordance with the requirements specified in this Eal and in the format
prescribed in this document for each of the above-mentioned qualifying criteria
as proof of having the minimum requirements.
i i) Proposa ls must be direct, concise and complete. All information not directly
relevant to this Eal should be omitted. While submitting the Physical Copy in
addition to the Online application, the Eal Proposal is to be submitted in sea led
envelope superscripted with "Response to Eol - Digital Interfacing Solution of
Medical Laboratory Equipments with Dhanwantri" on the top and addressed to
ESIC at the address specified in this document. The envelope must also ca rry the Ref No, Date of Issue and Last date of Submission of the Bid/Eal Proposa l.
i i i ) The printed copy of pre-qualification proposal should a lso be submitted in another sealed envelope inside the main envelope containing other documents.
The words "Response to Pre-Qualification Requirements- Lab Equipment
Interfacing" shal l be written on the envelope.
iv) The Hard Copies shall be signed by the authorized signatory on a l l the pages
before being put in the envelopes a nd sealed.
v) In case of d iscrepancies between the information in the printed version and the
online contents of Eal proposal, the printed version of the pre-qualification
proposal will prevail and will be considered as the proposal for the purpose of
eva luation, provided the proposal was a lso submitted onl ine within the due date
and time. Proposals not submitted online shal l be rejected, irrespective of
whether physical copies submitted or not.
vi) The proposa l should conta in the copies of references and other documents as specified in the Eal .
vii) A board resolution authorizing the Bidder to sign/ execute the proposal as a binding document and a lso to execute a l l relevant agreements/ response formats
(section V) forming part of Eal shal l be included in this envelope.
vii i) ESIC wil l not accept delivery of proposal in any manner other than that specified
in this Ea l . Proposal del ivered in any other manner sha l l be treated as defective, inva l id and rejected .
22
Part V: Annexure - Response Formats
23
5. RESPONSE FORMATS
5.1. FORM I : COVERING LETTER/ACCEPTANCE LETTER FOR Eol (To be submitted on Company Letter Head)
To,
Insurance Commissioner ( ICT)
Employees' State I nsurance Corporation
ESIC HQ Office, Panchdeep Bhawan, CIG Road,
New Delhi-110002
[Date]
Sub: Acceptance of Terms & Conditions of Expression of Interest (Eol} for Providing Services for Digital Interfacing Solution of Medical Laboratory Equipments (in ESI
Health Centers) with 'Dhanwantri'.
Ref: Eol / Tender Reference No:----------
Sir,
1. I/ We have obta ined the tender document(s) for the above mentioned 'Eal/Tender/Work'
from the web site(s) namely: __________ as per your advertisement,
given i n the above mentioned website(s).
2. I/We, the undersigned, intend to submit a Pre-qualification requirements proposal in
response to the above-stated subject for Selection of Service Provider for Lab Equipment
Interfacing related services.
3. I I We hereby certify that I I we have read the entire terms and conditions of the
Eal/tender documents from Page No. to ( including a l l documents l ike
annexure(s), schedule(s), etc .), which form part of the contract agreement and I I we sha l l
abide hereby by the terms I conditions I clauses conta ined therein.
4. The corrigendum(s) issued from time to time by your department/ organisation too have
a lso been taken into consideration, while submitting this acceptance letter.
5. I I We hereby unconditiona lly accept the bid conditions of above mentioned Eal/tender
document(s) I corrigendum(s) in its tota l ity I entirety.
6. We hereby attach the response to PQ as requi red by the Eal, which constitutes our
proposal .
7 . I I We do hereby declare that our Firm has not been b lacklisted/ debarred by any Govt.
Department/Publ ic sector undertaking.
8. I I We certify that a l l i nformation furnished by the our Firm and the i nformation conta ined
in this response or a ny part thereof, i nc luding its exhibits, and other documents and
instruments del ivered or to be del ivered to ESIC are true, accurate, verifiable and
complete. This response i ncludes a l l information necessary to ensure that the statements
therein do not i n whole or in part mislead the department in its short-listing process. I I
We certify that in the event that the information is found to be i ncorrect/untrue or found
violated, then your department/ organisation shal l without giving any notice or reason
therefore d ismiss our application from the selection process or summarily reject the bid I
24
the application for the Eol or terminate the contract, without prejudice to any other rights
or remedy including the forfeiture of the earnest money deposit (as appl icable) .
9. It is hereby confirmed that I/We are entitled to act on behalf of our company/corporation/
firm/ organization and empowered to sign this document as well as such other
documents, which may be required in this connection.
10. Primary and Secondary contacts for our company are :
Primary Contact Secondary Contact
Name:
Title:
Company Name:
Address:
Phone:
Mobile:
Fax:
E-mail:
Thanking you. Yours Fa ithful ly,
(Signature of the Bidder)
Dated this __ Day of ____ 2021 (Name)
Officia l Sea l :
I have been duly authorized to sign the Eo l Response for and on behalf of _____ _
____________________ (Name and Address of Company) .
Witness Signature & Date:
Witness Name:
Witness Address:
CERTIFICATE AS TO AUTHORISED SIGNATORIES
I, ______________________ _, the Company Secretary of
---------------------------' hereby certify that
________________ __, who signed the above Bid/Eol, is authorized
to do so and bind the company by authority of its board/ governing body.
Date: Signature: ----------
(Company Seal) Name: _________ _
25
5.2. FORM I I : GENERAL !FORMATION
General Information
S. No. Particulars I Details to be Furnished
I Details of the Bidder {Lead Bidder in case of Consortium)
Name
Address
Telephone Fax
E-mai l Website
Mobile No. Mobile No.
Number and List of Please add the list as an annexure
locations and addresses
of the Lead bidder in I ndia
Details of Authorized person
Name
Address
Telephone Emai l
Mobile No. Mobi le No.
II In case of Consortium: Details of the Second member of the Consortium
Name
Address
Telephone Fax . .
E-mail Website
Mobile No. Mobile No.
Deta ils of Authorized person
Name
Address
Telephone Email
Mobile No. Mobile No.
Ill In case of Consortium: Details of the other members of the Consortium
Name
Address
Telephone Fax
E-mai l Website
Details of Authorized person
Name
Address
Telephone Email
26
S.3. FORM I l l : PRE-QUALIFICATION COMPLIANCE SHEET
Bidders are requested to fill the below compliance table keeping in mind pre-qualification
criteria as mentioned in this document.
S. No. Pre-Qualification Criteria Compliance (Y /N) Supporting documents
1. S No. 1
�- S No. 2
l3. S No. 3
�- S No. 4
lS. S No. 5
�- S No. 6
t7 S No. 7
� S No. 8
s S No. 9
10 S No. 10
S.4. FORM IV: INFORMATION ABOUT BIDDER AND CONSORTIUM
Information about the Bidder (s)
Name of Bidder Status of the Whether Deta i ls of Detai ls of
( Lead Bidder or company Lead bidder Incorporation of Commencement member (Publ ic Ltd . I or member Company of Business
Company in case Private Ltd.) (in case of Date ROC Ref. Date ROC Ref. of consortium) consortium)
Please attach the Memorandum and Articles of Association for each of the consortium partners
S.S. FORM V: FINANCIAL DETAILS OF THE LEAD BIDDER
Financial Details of Bidder (Lead Bidder in case of consortium)
s. Name of Bidder ( Lead Bidder Turnover of the Company No. in case of consortium) FY 2017-18 I FY 2018-19 I FY 2019-20
1. I I s. Name of Bidder ( Lead Bidder Net Profit of the Company No. in case of consortium) FY 2017-18 I FY 2018-19 I FY 2019-20
1. I I
S.6. FORM VI: DETAILS OF QULITY / SECURITY CERTIFICATIONS Certificate I ssuing Authority Certification Number Date and Val id up to
ISO 9001
ISO 20000
ISO 27001
CMMi Level 3 or above
* * * * * * * * * * * * * *
27