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IOM SOUTH SUDANCAMP COORDINATION AND CAMP MANAGEMENT

INTERNATIONAL ORGANIZATION FOR MIGRATION

Bentiu PoC | Quarterly Update Q2 | Apr - Jun 2017

Governance

115,670SITE POPULATION

48

0-40-4

5-175-17

8%9%

23%

11%

1% 2%

23%

21%18-59

18-59 60+60+

55% 45%

Site area: 1,650,000m2

Land area per person: 13m2

Established in: December 2013

general Community Leadership Committee meetings held

Organizing participatory governance structures to enable displaced persons to take an active role in setting service priorities.

5 Women’s Committee meetings held

6 Youth Committee meetings held

2 democratic leadership elections conducted

Women’s ParticipationPromoting gender inclusive programming and female participation in camp leadership.

Providing feedback mechanisms that ensure service providers are held to ethical and quality standards.

Operations and RelocationsEquitably distributing living space, ensuring access to camp infrastructure, and facilitating the movement of residents into newly built structures.

Site Care and MaintenanceConstruction and maintenance of camp infrastructure.

7.1 kilometers of road rehabilitated and maintained

4.3 kilometers of drainage rehabilitated and maintained

Coordination and Service Monitoring

Accountability to Affected Populations (AAP):

Improving humanitarian service delivery and avoiding duplication.

15 partner follow-up meetings held

11 service provider meetings held

12 Inter-Cluster Working Group (ICWG) meetings attended

1 training for site governance and committees organized

Communications with Communities (CwC)

Ensuring community members are informed of services and developments within the camp.

10 messaging events and sensitization campaigns conducted

24 notice boards installed and in use

58 individuals relocated

224 burials facilitated by IOM

48 illegal structures dismantled

30 block leader meetings held with partners

80 women trained on leadership skills

50 women trained on business skills

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CCCM | Bentiu PoC | Quarterly Update Q2 | Apr - Jun 2017

Bentiu PoC Timeline

Bentiu PoC Map

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SECTOR 1 SECTOR 2 SECTOR 3

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UNMISSFacilities

UNMISS

Buffer Zone

Buffer Zone

Oxi

datio

n po

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Humanitarianlogistic baseand offices

Humanitarianhub

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Jan 2014

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Dec 2016Mar 2017

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May 2015

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Mar - Dec 2014

Jan 2015

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Oct 2015

PoC is created when 7000 civilians enter UNMISS base seeking protection.

The population increases to 40,000 as a result of escalating conflict Unity. DRC becomes the Camp Management organisation. Living space was limited to 9m2 per person, below Sphere standards of 32m2 per person.

Bentiu experiences a heavy rainy season and the PoC floods. CCCM partners advocate for more land to create better living conditions for people seeking shelter in the site

IOM and partners initiate a large-scale rehabilitation and expansion of the PoC site

DRC Camp Management leads the first population fixing exercise in the PoC. Some 60,000 IDPs are counted, provided tokens and bracelets to prepare for plot allocation and movement plans.

The relocation of IDPs from congested areas begins in the rehabilitated Sector 1

The relocation of IDPs from flood-prone areas to the newly constructed PoC site expansion area is rolled out, led by DRC and shelter partner Concern Worldwide.

Population reaches over 87,000 people, meaning revisions to site and shelter plans.

The construction of the new PoC expansion area is completed. IOM and partners developed an overall area of 1,080,000m2, as Sectors 3, 4 and 5 comprised of 44 blocks

DRC hands over Camp Management to IOM

The rehabilitation of the old PoC is completed, as Sectors 1 and 2, including 3 contingency areas. The PoC area covers 1,650,000m2 comprising 5 Sectors and 57 blocks.

The Complaint and Feedback Mechanism (CFM) is established

Relocation is completed. 105,786 individuals relocated from old areas to the newly developed Sectors, and are living in 11,727 fully complete shelters

IOM CCCM team is expanded to improve coverage of the site

Nomination of new Community High Committees (CHCs) for Sector 1 and Sectors 2 - 5

IOM initiate a pilot project on women’s participation and Gender Based Violence (GBV)

New leadership nomination for the CHCs take place

Population in Bentiu PoC reaches 121,225 individuals, the highest population since November 2016

Leadership elections of the CHCs take place

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115,670

121,225

108,392

101,350

99,034

105,588

115,014

119,476

111,323

84,521

87,000

76,417

43,718

47,500

40,574

4,530

Site transitioning over time

Bentiu PoC | December 2014 | Satellite ImageryPopulation: 43,718 IDPs

Bentiu PoC | August 2015 | Satellite ImageryPopulation: 111,323 IDPs

Bentiu PoC | January 2016 | Satellite ImageryPopulation: 119,476 IDPs

Bentiu PoC | September 2017 | Satellite ImageryPopulation: 114,683 IDPs

Bentiu PoC Satelite Imagery, Dec 2014, Produced by UNITAR/UNOSATCopyright: DigitalGlobe. Source: US Department of State, Humanitarian Information Unit, NextView License

Bentiu PoC Satelite Imagery, Aug 2015, Produced by UNITAR/UNOSATCopyright: DigitalGlobe. Source: US Department of State, Humanitarian Information Unit, NextView License

Bentiu PoC Satelite Imagery, Jan 2016, Produced by UNITAR/UNOSATCopyright: DigitalGlobe. Source: US Department of State, Humanitarian Information Unit, NextView License

Bentiu PoC Satelite Imagery, September 2017, Produced by UNITAR/UNOSATCopyright: DigitalGlobe. Source: US Department of State, Humanitarian Information Unit, NextView License


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Complaints and Feedback Mechanisms (CFM)

IOM and the humanitarian community has an ethical responsibility to remain accountable and accessible to displaced populations and to respect their right to be consulted on the appropriateness, accessibility, and equity of humanitarian services. In the Bentiu PoC Site, the Complaints and Feedback Mechanism (CFM) is CCCM’s key activity for enabling community members to provide direct feedback on all aspects of camp management and service delivery in the site.

The CFM: - Ensures transparency and accountability - Remedies service gaps, corrects mistakes, and facilitates learning lessons for future activities

- Improves trust and restores confidence between beneficiaries and actors in the sites.

- Maintains direct, in-person communication with community members

- Prevents complaints from escalating to conflictual, resource intensive, or adverse human outcomes

- Shares information and messaging to community members- Provides access to vulnerable groups and people with special needs (PSNs) who may be underrepresented in site governance

In operating the CFM, IOM Camp Management team ensures:- Systematic resolution with clear procedures and referrals- Native language service- Face-to-face interaction- Follow-up on individual cases- Confidential and timely protection and health referrals

CFM Success Story

Maria Nyatier Dual lives in Sector 5 of the Bentiu PoC site. She is the head of her household and lives in a shelter with two other families. Following heavy rains and high winds, their shelter suffered considerable damage and was in urgent need of repair.

Maria visited the IOM Communication Center in Sector 5 to raise a complaint with the Communication Attendant. Her complaint was logged and passed to the Shelter/NFI partner the next day.

Following an assessment of Maria’s shelter , the Shelter/NFI partner delivered a central beam and four pieces of two-by-four timber to repair her shelter with. The materials were delivered to the IOM Communication Center where Maria arrived with her family to take the items back.

At the Communication Center, the IOM Communication Attendant met with Maria to obtain her feedback and ensure she was satisfied with the materials delivered before closing the complaint.

“ I am very happy with the materials. Now I can repair my shelter and my family can live comfortably”

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IOM staff works with community member to resolve a shelter complaint.


IOM Bentiu Complaint Feedback and Mechanism Process Overview

IOM OIM

1. Identify complaintWhenever you have a complaint that affects your household, go to the IOM Communication Center in your sector and register your complaint. Complaints can be related to loss of documents, condition of your shelter, or any matter that affects your living conditions.

5 Communication centres 10 CFM

staff 401 Cases referred 32 days Average time to resolve

a CCCM Complaint

31 Average number of complaints received per week

of complaints resolved93%

cases are Shelter/NFI complaints93.5%

cases are CCCM complaints6.5%

47 days Average time to resolve a Shelter/NFI complaint

2. Fill Complaint FormAt the center one of the Communication Attendants (CA) �lls the complaint form. This form contains a description of the issue reported, a case number is attributed, and an expected date for resolution is also provided. The plaintiff receives a slip that is the proof that the complaint was registered.

3. CCCM actionThe CA collects the complaints of the day and send it to the IOM CCCM of�ce where it is recorded in the database. The complaints are prioritized and channeled to the respective thematic area to be sorted: shelter complaints are directed to responsible partners, registration issues are handled by IOM DTM team and so forth.

4. EvaluationIf the case regards further evaluation (like shelter conditions and assessment), the partners will write their assessment in the same complaint form that was created by the CA. The partner then will act upon the case.

5. Return complaint formOnce the case is sorted (e.g shelter central beam was replaced), the partner return the complaint form to the CCCM of�ce.

6. Contact plaintiffOnce the case is solved, IOM will contact the plaintiff to ask if they are happy with the result of the intervention.

7. Case closedIf no further action is needed, IOM will close the case and use feedback to improve services!

Nutrition

ShelterFood

Education

WaterHealth

CASE CLOSED

Complaint registration

Feedback

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Women’s Leadership in Bentiu

At over half of the Bentiu PoC population, women play a key role in life inside the site, serving as caretakers for their families, helping maintain harmony and security in the community, and championing the issues affecting the most vulnerable such as children, the elderly, and the disabled. Many have taken refuge in the site for over three years and cope daily with the material, social, and psychological challenges of displacement. Remaining resilient, women leaders have taken it upon themselves to form their own solidarity groups and canvass their neighbourhoods to offer support, exchange ideas, and mobilize their communities. In cooperation with Camp Management, women have successfully advocated for expanded youth and child-friendly activities, expanded security patrols for wood gathering outside the site, and a greater role in camp leadership.

Recognizing their contributions, CCCM launched a women’s leadership and empowerment programme to train, share experiences, and offer further avenues for engagement. CCCM worked with women’s groups and block communities to identify 100 women leaders. Over the course of five weeks, the women studied leadership topics such as conflict resolution and community engagement during weekly sessions informed by participants’ needs and ambitions.

“The leadership training has taught me skills that I will take back to my fellow women, encouraging them to be leaders, too," explained Elizabeth. Over the course of five weeks, the women studied leadership topics, during weekly sessions. At the end of the course, several of the women were chosen to receive small grants to begin income generating activities. At the graduation ceremony on 19 May, the positive spirit was contagious. At the end of the graduation, Elizabeth said, "One day, I hope to contest elections for camp leadership, and, once peace comes, even political office."

Graduates of the women’s leadership training. IOM/McLaughlin 2017


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