1. Providing Business Continuity to SMEs with Avaya IP Office Philippe du Fou EMEA Product Marketing Manager SME duFou@avaya.comMay 25 th2010

2. Business Continuity The Challenge.

Today's SME business need communications to connect to each other and to their customers

• Wherever they are

• Whenever they are

• In all circumstances

Its calledBusiness Continuity

A richer conversation thanRedundancy

2010 Avaya Inc. All rights reserved. 3. When Was The Last Time..

Your employee couldnt get into the office?

• Child sick, home emergency, etc

Your Business shut down or you had a skeleton staff due to weather?

• Weather/Traffic on motorways

• Volcano ash cloud restricting airways

Your PC/Network/Internet had issues

When Was The Last Time..

4.Your telephone system was out of action?

The answer to 1 and 2 and 3 is likely to be far higher than 4

2010 Avaya Inc. All rights reserved. 4. IP Office Business Continuity Story for every SME company 5. Flank With The UC Story. Connecting Business to Customers At All Times Part-Time Teleworking Household Router Household Router VPN Phone One-X Portal orPhone Manager Pro Telecommuter Mode Full-Time Teleworking Mobile Employees Mobile Twinning One-X Mobile PSTN INTERNET PC Softphone VPN Phone 6. Case Study and Video Use Them to Your Advantage. 2010 Avaya Inc. All rights reserved.

24 hour customer service

Located in the North East of US they have plans for weather

• Simply hand phone to staff

Temporarily move the entire business off site

• Seamless customer experience

Case study: SME view, sales collateral and tools https://partner.avaya.com/ptlWeb/smbs/products/P0160/CaseStudies Download the IP Office video case-study at: https://partner.avaya.com/ptlWeb/smbs/spCP/CS2009102075749453020/?p=31

Transportation services for 300 cities worldwide

Burlington, MA is HQ

21 employees; two full-time remote workers

7. IP Office Business Continuity for the most conscious SME companies 8. IP Office Multi-site Option:Resilient SCN on Same or Remote Locations System B System A B A Backup PSTN PSTN Huntgroup 2 Huntgroup 1

Systems A & B share information

Users & Huntgroups

IP Extension (Including DHCP)

Personal contacts/Call Log (1600)

Licenses associated to users

Preferred Edition (VoiceMail Pro) IP link Resilient SCN 9. IP Office Multi-site Option:Resilient SCN on Same or Remote Locations System B System A B A Backup PSTN PSTN Huntgroup 2 Huntgroup 1

On system A failure, System B will automatically support Avaya IP phones and Hunt Groups(no Avaya IP phone licenses required for failover)

Messaging server (VoiceMail Pro) reregisters to B

All Users will have their Power Worker, Office Worker, Mobile Worker, Teleworker R6 licenses carried over

Preferred Edition (VoiceMail Pro) Resilient SCN 10. IP Office Multi-site Option:Resilient SCN on Same or Remote Locations System B System A B A Backup PSTN PSTN Huntgroup 2 Huntgroup 1 Preferred Edition (VoiceMail Pro)

Once system A is restored, system administrator controls return to normal operation via System Status Application (SSA)

Resilient SCN Provides;

Transparency for most used features

Resilient user & huntgroups

Back up system for Messaging

Resilient network topologies

No idle hardware required

Simple activation (just 3 check boxes)

Resilient SCN 11. Distributed Messaging & Back-up With IP Office Preferred Edition in R6

Distributed Messaging in a Multi-Site Network

• Provides local service to minimise WAN traffic

• Offers load Distribution

• Enables additional voicemail ports across the Small Community Network

Business Continuity

• Messaging backup in case of network or hardware failure

• No business interruption

Distributed Preferred Edition Centralized Preferred Edition Backup Preferred Edition Distributed Preferred Edition

Business Insurance

Improved Customer Service

Key Benefits Planned R6 Summer 2010 12. How Avaya IP Office Stacks Up AvayaIP Office 5000/NeXspan& 800/OpenCom Alcatel-L OmniPCX Office Cisco CM Express Mitel 3300 ICP ShoreTel Enterprise Edition Siemens HiPath Series Resiliency for Business Continuity (automatic failover) Yes, with multi-site option (all IP config) Option,Noresiliency on OpenCom/800 Optional, cooling fans onlyOptional with SRST softwareStandard on MXe, Optional with 2nd controller onMX and LXOptional with sufficient additional hardwareOptional with secondary gatekeeperThird-party SIP phone support Yes No(OpenCom), Yes (NeXspan) No Yes Yes Yes Yes Audio Conferencing Capacity 2 x 64-party 3-party,noMeet-me 6-party 8-party 8-party 3-party; 6-party with additional IP phone ports assigned5-party Ability for Users to host their own password coded conference calls Yes, withIP Office Preferred Edition Expensive external server required for>3-party 6-party 32-party, no password protections Optional 200-partyOptional 12-204 ports Optional, varies Separate Server/ hardware required?No (Essential) Yes (Preferred) No No Yes Yes Yes Number of Music On Hold sources 4 1 1 1 1 per locations 16 Thin-Client Access toproprietary Call CenterYes, with Advanced EditionNo No No No Yes, with Syntellect CIM No 13. Summary

Its all about Business Continuity flank them!

• Use the UC for Small Business value

We have a good story for all types of SME companies

Multi-site option significantly strengthens Business Continuity

• No idle hardware

• Extends SCN to 32 sites

Distributed Messaging completes the story with R6

2010 Avaya Inc. All rights reserved.