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Beirut, November 18Beirut, November 18--20, 200820, 2008UNDESAUNDESA

IRAQ: eIRAQ: e--Government issuesGovernment issues

Adil Ignaish MatloobAdil Ignaish Matloob, Ph.D. Eng., Ph.D. Eng.Ministry Adviser,Ministry Adviser,

Ministry of Science and Technology,Ministry of Science and Technology,Republic of IRAQRepublic of IRAQ

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Background

June 2004: in Resolution 1546, the United Nations calls on Member States to help the new Iraqi government for institution building.

July 2004: the Italian Minister for Innovation and Technologies and the Iraqi Minister of Science and Technology sign a Memorandum of Understanding in which the Italian Government commits to provide technical and financial assistance for the construction of an Intranet linking the Ministries of the new Iraqi Administration.

October 2004: the Italian Ministry of Foreign Affairs endorses an agreement assigning the operational control of the project and the administration of the funds for the construction phase to Innovazione Italia SpA, an agency whose functions include the practical execution of projects emanating from the Ministry for Innovation and Technologies. The project starts with a budget of 3,1 million euro.

October 2005, the Italian Minister for Innovation and Technologies and the Iraqi Minister of Science and Technology, Ms. Basima Yousuf Putros, meet in Rome for the official inauguration of GovNet and the launch of a second extended phase of the project, which is scheduled for completion in December 2006. The second phase of the project starts with a budget of 2,1 million euro.

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COUNTRY OPPORTUNITIES

The Government Intranet project represents the first step for the development of an efficient E-Government Platform, able to support the reconstruction of the Country

Create innovativeCreate innovativeoperational processesoperational processes

Leverage knowledge Leverage knowledge and skillsand skills

Modernize Modernize structuresstructures

Enhance relations within Enhance relations within Government structures and Government structures and

between citizens and businessesbetween citizens and businesses

Innovate and integrate Innovate and integrate servicesservices

Enhance IT services and special Enhance IT services and special skills required by the systemskills required by the system

An efficient An efficient communication communication network (intranet)network (intranet) is is essential for the functioning of essential for the functioning of government offices ensuring government offices ensuring secured data sharing and secured data sharing and managing application systemsmanaging application systems

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Ministry of Science and Ministry of Science and TechnologyTechnology(M.O.S.T.)(M.O.S.T.)

Italian Ministry for Italian Ministry for Innovation and Innovation and TechnologiesTechnologies

Italian Ministry Italian Ministry of Foreign Affairsof Foreign Affairs

Promotion and coordination

Organisational architecture: continuous cooperation and problem solutions

IT DirectorateIT DirectorateTechnical Unit Technical Unit

EE--government for government for DevelopmentDevelopment

Innovazione ItaliaInnovazione ItaliaOperative Structure

Market Market

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JUL AUG SEP OCT NOV DEC JAN FEB MAR APR JUN JUL AUG MAYJUN

2004 2005SEP OCT DEC JAN NOV FEB MAR MAYAPR

2006JUL AUG SEP OCT NOV DEC JAN FEB MAR APRJUN

2007- Now

The project plan has been developed in two phases

IRAQI GOVERNMENT INTRANET

Second Phase

IRAQI GOVERNMENT INTRANET

First Phase

I Memorandum of Understanding

II Memorandum of Understanding

e-Solutions

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Construction of the Government Intranet

Capacity Building

Assistance and Remote Control Center

First Phase of the Project:First Phase of the Project:

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The numbering refers to the IRMO standards

16

31

30

27 1

18

2

37

29

19

14

25

Iraqi National Intelligence Service37

Ministry of Justice 25

Baghdad Mayor – Amanat2

Ministry of Science and Technology (Coordination Centre) 31

Ministry of Planning and Development 30

Ministry of Oil 29

Ministry of Municipalities and Public Works (Main) 27

Ministry of Health19

Ministry of Foreign Affairs 18

Ministry of Finance (Main) 16

Ministry of Finance (Central Bank – Main)14

Government Of Iraqi Council1

12 sites connected by laser

Government Intranet Infrastructure in Baghdad consists mainly in a Laser backbone connecting selected Ministries in order to guarantee voice, video and data sharing

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SERVER / FIREWALL

SERVER / FIREWALL

The Laser backbone represents an innovative and efficient solution

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The Coordination Center implemented at the MoST with its 8 servers coordinates all the activities and provides a basic array of services

Intranet Coordination Center - MoSTIntranet Coordination Center – MoST Other Ministries

switch/routerFirewall

switch/router Firewall

switch/router Firewall

Laser Laser

Remote ControlCenter in Rome

SatelliteConnection Internet

Web and application

server

Mail Server DNS Secure User Profile

database Open Source Software platform assures independence from proprietary solutions

Large bandwidth on the backbone

Scalability in the number of connected sites

Laser technology for Network connection:

High security

Easiness of integration

Important remarksImportant remarks

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““On field” On field” Assistance Assistance

Remote ControlRemote ControlCenter (Rome)Center (Rome)

Hardware supplierHardware suppliertechnicianstechnicians

““On line” On line” Assistance Assistance

M.o.S.TM.o.S.TInfrastructure BackboneInfrastructure Backbone

UsersUsers

Support System Support System PortalPortal

AssistanceAssistance ModelModel

The entire Infrastructure can rely on both “on field” Assistance and “on line” Assistance through the Remote Control Center in Rome, directly connected to the M.o.S.T.

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Second Phase of the project: Second Phase of the project:

Network consolidation and integration

Government Portal and Applications

Capacity Building

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The numbering refers to the IRMO standards

16

31

30

27 1

18

2

37

29

19

14

25

Government Intranet consolidation and integration deals with the proper management of the infrastructure, Radio Back up solutions and Network integration.

Existing NetworkExisting Network

GOVNETGOVNET

Integration

The integration represents a huge opportunity to enhance a better “asset management” and to improve services distribution

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IRAQI GOVERNMENT PORTALIRAQI GOVERNMENT PORTAL

•Accounting

•Procurement

•E-learning

The Infrastructure allows for the development of the Government Internet Portal that will enhance services and applications.

APPLICATIONSAPPLICATIONS

•News

•Useful phone numbers

•Current laws

•Search engine

•Community (instant messaging, newsgroup, etc..)

•……

•Document Management System

•Link to applications

INFO

RM

ATI

VEIN

FOR

MA

TIVE

ON

EO

NE --

WA

YW

AY

•Human Resources

•Telemedicine

MANAGERMANAGER

TECHNICIANSTECHNICIANS

EMPLOYEESEMPLOYEES

SECOND OPINIONSECOND OPINION

MEDICAL JOURNALS MEDICAL JOURNALS REPOSITORYREPOSITORY

ONON--LINE TRAININGLINE TRAINING

Different users

Different Different users users

Civil Servants

Civil Civil ServantsServants

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Capacity Building represents the fundamental instrument to guarantee self-sustainability and further knowledge crossover

• Formal class courses held in Italy

• e-Learning

• Strengthen the developed skills

• Widen Technicians Base

• Improve management skills ScopeScope

ModalityModality

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Challenges vs. Solutions

Partner with CIO’s and include them in a national program

Lack of inter-ministerial communication

Implement a program to Build the HR capacity in IT

Lack of IT experience and competency of Government employees.

Build ideal example for IT infrastructure of the NCIO

Very Poor IT Infrastructure

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Adaptability

• Security (migration of Experts/Capital)• Social • Culture• Education• Centralisation verses Team work

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e-Solutions

• Manual/Electronic Workflow:To simulate and enhance the manual workflow in the Ministry; the Electronic Workflow shouldprovide a comprehensive toolset to control the flow of work to securely manage their electronicassets, track, audit, and store process and resulting documents, records and other content objects.

• Automatic tools for content management:set of technologies used to capture, store, preserve, manage, secure and deliver the contents of electronics documents based on the ministry business policies, procedures and requirements.CM tools and strategies allow to manage various types of both structured and unstructured electronics information of the ministry's Directorates and make them seamlessly available for end-users to be able to share, connect and accomplish their daily operation easily.

• Ministry Intelligence MI:Is the system that provides the Ministry-strength query, reporting, and On-Line Analytical Processing (OLAP) functionality to fulfil the needs of all users.

• Document Imaging:To enable the Ministry to quickly and cost effectively turn paper documents into digital assets,supporting instantaneous retrieval and management of critical information.

• Radio-Frequency IDentification RFID:Is an automatic identification method, relying on storing and remotely retrieving data using devicescalled RFID tags or transponders. RFID is used for efficient inventory tracking and management.

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e-Solutions Cont….

• Digital Signature:Is an electronic signature that can be used to authenticate the identity of the sender of a message or the signer of a document. Digital Signature is a vital factor for document electronic processing.

• Record Management RM (Document Retention System):This system is used to identify, classify, archive, preserve, and destroy both physical and electronics records.

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System Engineering Services for e-Solutions

• System Integration:Uses of software and computer systems architectural principles to integrate a set of enterprise computer applications.

• Network Infrastructure Design & Management:Is the use of engineering concepts and best practices experience to build and construct the required networking foundation to achieve the highest level of systems performance and reliability.

• Data Storage & Contingency planning:Is the engineering field of enterprise data availability, backup, disaster recovery and system redundancy.

• Application Development:Involves a wide range of software customisation and coding to the required product and/or functional operation. Also it should includes the software life cycle management and software process integration.

• Systems security and policy Enforcements:Design and implement a secure environment by the use of standard security measures and tools like Firewalls, Intrusion Preventing System IPS, Antivirus etc.. In addition to developing a proper security policy and rules.

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Thank You

advisor.a@most-iraq.net

Office Land Line: +964-1-772-6677AsiaCell Cell Phone: +964-770-442-5487