irt market dynamics and service provider benchmarking
DESCRIPTION
This report benchmarks 24 IRT vendors (including in-house systems) across 20 different system attributes based on user experience. Anticipating that integration would be a challenge with eClinical technologies, ISR decided to take the unique approach of benchmarking IRT vendors’ integration with 20 EDC vendors, 14 ePRO vendors, and 29 CTMS vendors. This provides a closer look into the eClinical space, focusing not only on use and selection but on integration as well. eClinical technology is an area of the clinical development market that ISR expects will continue to grow while also consolidating. Many of the questions answered in this report offer projections regarding the utilization of IRT services as well as what sponsors would like to see improved as the IRT market moves forward. Full table of contents and additional sample pages are available in the full preview: bit.ly/IRT_ISRTRANSCRIPT
IRT Market Dynamics and Service Provider
Benchmarking
©2014 Industry Standard Research www.ISRreports.com
PREVIEW
www.ISRreports.com ©2014 | Preview of: IRT Market Dynamics and Service Provider Benchmarking 2
act with confidence
Report Overview
105
Respondents
153Pages
176Charts and Graphs 1. Executive Summary
2. Vendor Perception and Selection
3. Outsourcing Trends
4. IRT Cross-Service Provider Performance
5. CTMS Provider Performance vs. Attribute Importance
6. Trends in Integration
7. Study Data
Report Structure:
How you can use this report:The data and conclusions drawn in this report offer value to both sponsors and CROs that outsource IRT services as well as the vendors currently offering eClinical IRT solutions. Due to a large portion of this report focusing on the integration capabilities of IRT systems, this report also provides value to those companies with EDC, ePRO, and CTMS systems as a means of understanding which of these systems are being integrated most often with which IRT systems.
Sponsors
• Learn which IRT providers are being most utilized by their peers.• Understand which IRT applications are being integrated most often with various EDC, ePRO, and
CTMS systems that may already be in place.• Forecast what to expect in terms of outsourcing IRT services and the use of preferred providers.• Benchmark IRT vendor performance based on data from unbiased assessments.
IRT Service Providers
• Benchmark 24 different IRT service providers (including in-house systems) across 20 different attributes based on user experience, which allows providers to gauge their own performance against attributes as well as other providers.
• Gain insight into the integration capabilities of providers’ respective systems by understanding which IRT applications are being integrated with which EDC, ePRO, and CTMS systems.
EDC, ePRO, and CTMS Providers
• Learn which EDC, ePRO, and CTMS systems are most often integrated with specific IRT systems.
This report benchmarks 24 IRT vendors (including in-house systems) across 20 different system attributes based on user experience. Anticipating that integration would be a challenge with eClinical technologies, ISR decided to take the unique approach of benchmarking IRT vendors’ integration with 20 EDC vendors, 14 ePRO vendors, and 29 CTMS vendors. This provides a closer look into the eClinical space, focusing not only on use and selection but on integration as well.
eClinical technology is an area of the clinical development market that ISR expects will continue to grow while also consolidating. Many of the questions answered in this report offer projections regarding the utilization of IRT services as well as what sponsors would like to see improved as the IRT market moves forward.
www.ISRreports.com ©2014 | Preview of: IRT Market Dynamics and Service Provider Benchmarking 3
act with confidence
Table of Contents
Full table of contents and additional sample pages are available in the full preview: bit.ly/IRT_ISR
www.ISRreports.com ©2014 | Preview of: IRT Market Dynamics and Service Provider Benchmarking 4
act with confidence
act with confidence
Outsourcing Trends
www.ISRreports.com ©2014 | IRT Market Dynamics and Service Provider Benchmarking 32
Future Use of Dedicated IRT Providers vs� Companies Offering Integrated ServicesRespondents suggest that over the next three years more of their IRT work will flow to integrated service companies, as opposed to dedicated IRT providers� Almost half of the respondents, 44%, report that they will either substantially or somewhat increase IRT business with integrated service companies� When ISR asked the follow-up question as to why integrated service companies will gain more business, respondents report Ease of integration with other eClinical technologies as the number one driver�
“IRT services are typically delivered from two different types of vendors: dedicated IRT providers (Cenduit, Y Prime) and technology/ CRO companies offering integrated services (PAREXEL Informatics, Oracle, ICON). Thinking three years out, which of the following statements most closely reflects your views on these two types of companies?” (Base=105)
www.isrreports.com ©2014| IRT Market Dynamics and Service Provider Benchmarking Report 27
6%
10%
39%
33%
11%
0% 10% 20% 30% 40% 50%
Substantially more IRT business will flow to the dedicated IRT suppliers
Somewhat more IRT business will flow to the dedicated IRT suppliers
The split will stay about the same
Somewhat more IRT business will flow to the integrated service companies
Substantially more IRT business will flow to the integrated service companies
% of respondents
Future Use of Dedicated IRT Providers vs. Companies Offering Integrated Services
Respondents suggest that over the next three years more of their IRT work will flow to integrated service companies, as opposed to dedicated IRT providers. Almost half of the respondents, 44%, report that they will either substantially or somewhat increase IRT business with integrated service companies. When ISR asked the follow-up question as to why integrated service companies will gain more business, respondents report Ease of integration with other eClinical technologies as the number one driver. “IRT services are typically delivered from two different types of vendors: dedicated IRT providers (Cenduit, Y Prime) and technology/ CRO companies offering integrated services (PAREXEL Informatics, Oracle, ICON). Thinking three years out, which of the following statements most closely reflects your views on these two types of companies?” (Base=105)
Reasons for More IRT Business from Companies Offering Integrated Services “Why is that your opinion?” (Base=46) Open-ended question, respondents were allowed to provided multiple responses Reasons for More IRT Business from Companies Offering Integrated Services“Why is that your opinion?” (Base=46) Open-ended question, respondents were allowed to provided multiple responses
www.isrreports.com ©2014| IRT Market Dynamics and Service Provider Benchmarking Report 28
-0.30 -0.28 -0.20
0.13
0.00 0.08
-0.29
0.25
-0.14 -0.07
-1.00
-0.50
0.00
0.50
1.00
IN-HOUSE DEVELOPED IRT SYSTEM (N=24)
ARIS GLOBAL GXCHANGE IRT (N=10)
ICON ICOPHONE (N=20) MEDIDATA BALANCE (N=12) PAREXEL INFORMATICS CLINPHONE (N=37)
IRT Cross-Service Provider Performance These “cross-service provider” charts were developed as a way for sponsors and service providers to quickly gauge how service providers perform against their peers on a specific performance attribute. The metrics used in the following charts assign 3 points to a service provider if respondents indicated the service provider greatly exceeded expectations, 1 point if the provider somewhat exceeded expectations, 0 points if the provider met expectations, -1 point if the provider somewhat missed expectations and -3 points if the provider greatly missed expectations. A service provider’s scores are included on these charts if 10 or more respondents evaluate its performance. Bars are colored green if the score is >0.25 and red if the score is <-0.25.
Adaptive tr ial support
13%
13%
17%
17%
37%
0% 25% 50% 75%
Package deals
Less vendor management
Cost savings
Use full service CRO
Ease of integration
% of respondents
Somewhat Exceeds
Expectations
Somewhat Misses
Expectations
© Industry Standard Research
© Industry Standard Research
Sample Page
www.ISRreports.com ©2014 | Preview of: IRT Market Dynamics and Service Provider Benchmarking 5
act with confidence
IRT Cross-Service Provider Performance
act with confidence
www.ISRreports.com ©2014 | IRT Market Dynamics and Service Provider Benchmarking 34
These “cross-service provider” charts were developed as a way for sponsors and service providers to quickly gauge how service providers perform against their peers on a specific performance attribute�
The metrics used in the following charts assign 3 points to a service provider if respondents indicated the service provider greatly exceeded expectations, 1 point if the provider somewhat exceeded expectations, 0 points if the provider met expectations, -1 point if the provider somewhat missed expectations and -3 points if the provider greatly missed expectations�
A service provider’s scores are included on these charts if 10 or more respondents evaluate its performance� Bars are colored green if the score is >0�25 and red if the score is <-0�25�
Adaptive trial support
www.isrreports.com ©2014| IRT Market Dynamics and Service Provider Benchmarking Report 28
IRT Cross-Service Provider Performance These “cross-service provider” charts were developed as a way for sponsors and service providers to quickly gauge how service providers perform against their peers on a specific performance attribute. The metrics used in the following charts assign 3 points to a service provider if respondents indicated the service provider greatly exceeded expectations, 1 point if the provider somewhat exceeded expectations, 0 points if the provider met expectations, -1 point if the provider somewhat missed expectations and -3 points if the provider greatly missed expectations. A service provider’s scores are included on these charts if 10 or more respondents evaluate its performance. Bars are colored green if the score is >0.25 and red if the score is <-0.25. Adaptive trial support
-0.30 -0.28-0.20
0.130.00
0.08
-0.29
0.25
-0.14 -0.07
-1.00
-0.50
0.00
0.50
1.00
IN-HOUSEDEVELOPEDIRT SYSTEM
(N=24)
ALMAC (IXRS,AXCESS,WEBEZ)(N=28)
ARIS GLOBALGXCHANGEIRT (N=10)
CENDUIT(N=10)
ICONICOPHONE
(N=20)
INVENTIVHEALTH
CLINICAL IRT(N=15)
MEDIDATABALANCE
(N=12)
ORACLEHEALTH
SCIENCESIRT ON
DEMAND(N=19)
PAREXELINFORMATICSCLINPHONE
(N=37)
PPD (N=18)
Somewhat Exceeds
Expectations
Somewhat Misses
Expectations
Somewhat
Exceeds
Expectations
Somewhat Misses
Expectations
© Industry Standard Research
Sample Page
www.isrreports.com ©2014| IRT Market Dynamics and Service Provider Benchmarking Report 35
Mobile phone/ smart phone compatibility
Multi-lingual capabilities
-0.21
-0.40
-0.13 -0.17
0.31
-0.10 -0.14
0.17
-0.25
0.36
-1.00
-0.50
0.00
0.50
1.00
IN-HOUSEDEVELOPEDIRT SYSTEM
(N=24)
ALMAC (IXRS,AXCESS,WEBEZ)(N=28)
ARIS GLOBALGXCHANGEIRT (N=10)
CENDUIT(N=10)
ICONICOPHONE
(N=20)
INVENTIVHEALTH
CLINICAL IRT(N=15)
MEDIDATABALANCE
(N=12)
ORACLEHEALTH
SCIENCES IRTON DEMAND
(N=19)
PAREXELINFORMATICSCLINPHONE
(N=37)
PPD (N=18)
Somewhat Exceeds
Expectations
Somewhat Misses
Expectations
Somewhat Exceeds
Expectations
Somewhat Misses
Expectations
-0.19
0.00
0.38
0.00 0.00 0.00
-0.25
0.50
0.100.17
-1.00
-0.50
0.00
0.50
1.00
IN-HOUSEDEVELOPEDIRT SYSTEM
(N=24)
ALMAC (IXRS,AXCESS,WEBEZ)(N=28)
ARIS GLOBALGXCHANGEIRT (N=10)
CENDUIT(N=10)
ICONICOPHONE
(N=20)
INVENTIVHEALTH
CLINICAL IRT(N=15)
MEDIDATABALANCE
(N=12)
ORACLEHEALTH
SCIENCES IRTON DEMAND
(N=19)
PAREXELINFORMATICSCLINPHONE
(N=37)
PPD (N=18)
Mobile phone/ smart phone compatibility
IRT Provider 1
IRT Provider 2
IRT Provider 4
IRT Provider 6
IRT Provider 8
IRT Provider 3
IRT Provider 5
IRT Provider 7
IRT Provider 9
IRT Provider 10
These “cross-service provider” charts were developed as a way for sponsors and service providers to
quickly gauge how service providers perform against their peers on a specific performance attribute.
The metrics used in the following charts assign 3 points to a service provider if respondents indicated
the service provider greatly exceeded expectations, 1 point if the provider somewhat exceeded
expectations, 0 points if the provider met expectations, -1 point if the provider somewhat missed
expectations and -3 points if the provider greatly missed expectations.
A service provider’s scores are included on these charts if 10 or more respondents evaluate its
performance. Bars are colored green if the score is >0.25 and red if the score is <-0.25.
Somewhat exceeded
expectations
Somewhat missed
expectations
Provider names available in full report
www.ISRreports.com ©2014 | Preview of: IRT Market Dynamics and Service Provider Benchmarking 6
act with confidence
Ordering Information
Industry Standard Research (ISR) is the premier, full service market research provider to the pharma and pharma services industries. With over a decade of experience in the industry, ISR delivers an unmatched level of domain expertise. For more information about our off-the-shelf intelligence and custom research offerings, please visit our Web site at www.ISRreports.com, email [email protected], or follow us on twitter @ISRreports.
About Industry Standard Research
Save on this, or any ISR report, by
creating a free account
Register now• Receive a $250 instant credit towards any ISR report• Earn 10% credit towards all future purchases• Receive advanced notifications on ISR’s latest reports and free resources
For pricing and ordering information, please visit ISR’s website: bit.ly/IRT_ISR
www.ISRreports.com ©2014 | Preview of: IRT Market Dynamics and Service Provider Benchmarking 7
act with confidence
www.ISRreports.com ©2013 | Preview of: Benchmarking the Pharma Industry’s HEOR Functions 7
act with confidence
www.ISRreports.com ©2014 | Preview of: Benchmarking European Investigator Payments 10
act with confidence
www.ISRreports.com ©2013 | Preview of: Benchmarking the Pharma Industry’s HEOR Functions 10
act with confidence
The ISR DifferenceCustom-quality syndicated market research
www.ISRreports.com
ISR's Reports The Common Syndicated Reportvs.
How confident are you?
vs.Data Collection
ISR's proprietary data collection tools and channels support fast,
high quality data collection
Struggle to recruit the right targets and enough of them
vs.Sample Sizes
Robust sample sizes that instill confidence
Often insufficient industry representation that leaves you
defending results
vs.vs.Research methods
Mostly primary research;
always appropriate for the topic
One size fits all; usually publically
available data
vs.vs.Respondents
Sophisticated screening ensures genuine decision-makers
Undisclosed methodologies and
respondent demographics
vs.vs.Analysts
Decades of experience means more insights that are
immediately usable
Junior analysts capable of reporting numbers