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Page 1: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 2: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 3: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Is Azure is right for me and how much will it cost?

• Which applications should I move to the cloud and in what order

should I move them?

• What are all the applications we have and how are they connected?

• Which cloud configuration is best for us?

• How do I control our cloud costs?

• How can I ensure optimal performance of our cloud?

• How can I accurately plan capacity?

Page 4: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Powerful cloud infrastructure

analytics platform for the entire

cloud journey

• Identifies your best-fit cloud vendor

• Automated discovery & dependency

mapping to ease migration

• Ongoing performance analysis for

precise right-sizing and capacity

planning

• Clear visibility into cloud costs

Page 5: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Assess • Plan • Migrate • Validate • Manage

Page 6: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Assess

• Get precise TCO for Azure

• Identify your best-fit cloud

provider and configuration

• See projected performance with

recommended cloud

configuration

Page 7: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Plan

• Discover your infrastructure

• Map application dependencies

• Build move groups and design

your migration plan

• Identify optimal cloud

configuration for each workload to

migrate to

Page 8: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Migrate

• Import your migration plan

• Integrate with migration vendors

• Migrate workloads to any cloud

Page 9: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Validate

• Visualize connectivity between

infrastructures

• Compare new state to historical

state

• Validate application dependency

Page 10: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Manage

• Right-size cloud workloads

• Accurately plan capacity

• Analyze costs, filter billing data,

and build chargebacks

Page 11: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 12: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Achieve your optimal cloud environment

• Control and lower cloud costs

• More quickly make accurate cloud decisions

• Accelerate time to cloud value

Page 13: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Remove sales friction at the TCO conversations level

• Increase close rate by having data-driven sales cycle

• Reduce time to migrate to the cloud

• Scale migration team by enabling PS/SIs on a single platform

• Increase retention by helping customer realize promise of the cloud

• Build and scale managed services business by providing services on

top of Cloudamize Platform.

Page 14: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 15: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• 500+ assessments

• 65% - 80% average

reduction in planning

time

• 48% average cost savings

• $75mm estimated savings

Page 16: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 17: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Challenge

With two data centers, 840 servers, and 180 applications, Brookfield was challenged to understand how

much it would cost to move to Azure, and how it could efficiently build a migration plan.

Solution

Leveraged Cloudamize to understand the cost of its right-sized environment in Cloudamize and to

quickly build move groups for migration.

Results

Brookfield signed an Azure contract for a $2.5 M annual Azure subscription within 2 months of using

Cloudamize.

Page 18: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 19: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 20: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 21: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Agent-less Approach:

• VMWare-based environment (via vCenter read-only credentials)

• Hyper-V environment (via agent install on Hyper-V host box)

Agent-based Approach:

• Physical Windows/Linux machines

• Virtual machines for detailed analytics

Page 22: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 23: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Data Collection & Resource Consumption• Agent collects every 30 seconds and pushes out to Cloudamize servers every 5 minutes

• Typically – agents take 0.5% CPU usage

• Two processes: Data collection process and watchdog process to ensure resource utilization is throttled to avoid impact on day-to-day operations. E.g. Agents are throttled at @ 2% CPU usage.

• No reboots required

Security & Control• No inbound firewall rules to open

• Data travels over TLS 1.2 or corporate proxy

• Data encrypted in flight and at rest (AES 256)

• Can stop all agents / individual agents via Cloudamize portal

Deployment Method • MSFT System Center

• Active Directory

• vCenter (using VMWare guest tools)

• Chef / Puppet / bash scripts

Page 24: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Is Agent OK?

Can Data Leave

Premises?Get Started

No

Attempt to convince /

Deliver Agent & Security FAQ

Yes

No

Changed Mind?

Address concerns via questionnaire / deliver questionnaire

No

Deploy

Yes

Not Qualified

Changed Mind?

Yes

Not Qualified

Yes

Page 25: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Preferred tool of MSFT – vetted by COE

• Proven platform – use logo deck & value driver slides

• Address common questions w/ agents faq slide

• Collected data can have other value outside of migration efforts -

show performance charts, fire wall rules etc. in demo

• Update CMDB

• Run security assessment

Page 26: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Manual approach

• Generally start w/ incomplete CMDB

• Have to fill in gaps w/ interviews

• Create pivot tables and Vizio diagrams to make sense of and visualize data

• Time and resource intensive for both partners and clients (can take months)

• High likelihood of inaccuracies

Cloudamize

• In most cases, no changes to firewall policy is needed so no issues with security change policy there.

• Business policies of software (agent) change management is applied so it can take up to a week to install everywhere.

• Quicker due to having all the necessary metrics at your finger tips

• User interface enables building move groups based on specific criteria and TCO of that group enabling faster migration

roadmap

Page 27: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Migration to Azure

ASR Readiness

Close Azure SOW / Final

Approval

Build Migration

Plan

Deploy Solution to Collect Data

Buy-in from Security

Get Buy-In Stakeholders

on Free Discovery

Agent-Based Solution (Total: 10 weeks)

Manual Approach (Total: 24+ weeks)

1 week 1 week 1 week 4 weeks 1 week

1 week 1 week 4+ weeks 12+ weeks 1 week

1 week

2+ weeks

1 week

3+ weeks

Page 28: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 29: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Supported Linux OSs

• Red Hat Enterprise Linux Server release 5.0 or higher

• Ubuntu 10.04 or higher• CentOS release 5 or higher• Debian GNU/Linux 6.0 or higher• Amazon Linux AMI release 2013.03

or higher• Fedora release 12 or higher• Suse Linux 11 or higher• Oracle Linux 6.5 or higher

Chipsets

• Intel xeon• AMD Opteron• Pentium 4• Pentium D• Pentium M• Some Intel core 2

Supported Window OSs

• Windows Server 2016• Windows Server 2012 R2• Windows Server 2012• Windows Server 2008 R2• Windows Server 2008• Windows Server 2003 R2• Windows Server 2003

*Typically desktop and laptop processors are not supported since they are not considered candidates to move to the

cloud.

Page 30: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 31: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Discussion on Business Drivers and Assessment Scope

Install Cloudamize Software

Start Assessment

Review Results and Build Initial Plan

Working Session with Client to Revise Plan

Present/Finalize Migration Plan

2 Days 3 Days 14 Days 3 Days 3 Days

2 3 41 6

7 Days

5 7

Execute Migration Plan Using ASR

Total 32 Days

Page 32: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Discussion on Business Drivers and

Assessment Scope

2 3 41 65 7

Page 33: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Internal drivers - management / business units driving Azure

adoption

• Hardware refresh or EOL for hardware

• Environment preferences e.g. DR, Production, Location

• Business policy/ Security/Compliance concerns that may not allow

specific workloads to move to Azure

• Benefits from Azure

• E.g. agility, elasticity, cost savings via auto scaling, automation, chargeback.

• Budget constraints

• Internal success metrics

Page 34: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

2 3 41 65 7

Page 35: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Select Infrastructure

Add VMWare vCenter

Install Agents

VMwareHyper-VOn-Premise• Linux• Windows

Create read-only credentialsOpen outbound port 443 Install Cloudamize proxy

Linux• Command line• via Proxy

HyperV Host/Windows• Command line• via Proxy

Page 36: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 37: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 38: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 39: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Create read-only credentials for Cloudamize application. View the Cloudamize Tutorial here.

39

Page 40: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Cloudamize Proxy will need to be installed on a Windows VM to route the traffic to Cloudamize Server.View the Cloudamize Tutorial here.

Page 41: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Windows VMor

vCenter NM

Cloudamize Proxy

Cloudamize ServerSSL Port 443 SSL Port 443

• The proxy can be installed either directly on the vCenter machine or on a separate Windows virtual machine.

• The proxy is unique per vCenter and VM, if you have two vCenters, you will need two unique proxies installed

• View the Cloudamize tutorial here.

Page 42: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 43: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Export your customer key and install an agent

• Outbound firewall over SSL/443 port

• Data can be routed via internet proxy

• View the Cloudamize Tutorial here.

Page 44: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 45: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Export your customer key and install an agent

• Outbound firewall over SSL/443 port

• Data can be routed via internet proxy

• View the Cloudamize tutorial here.

Page 47: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 48: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• As the installation occurs, the nodes will appear on within few minutes at Settings -> Group Configuration -> Instance Settings

• You can disable the nodes you do not wish to assess using “Enable/Disable” button

Page 49: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Group nodes into Assets to understand assessment and cost per group.

Page 50: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Note in the screenshot that the node “SQL108” appears under the Hyper-V host and is enabled• This shows that we are collecting the system-level data necessary for Assess• View the Cloudamize Tutorial here.

Page 51: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

2 3 41 65 7

Page 52: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Click here once ready to begin the assessment.

Check each view to ensure infrastructure is setup correctly.

Include all of the nodes that are desired for the assessment and exclude everything else.

Page 53: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Review and confirm your assessment details before continuing.

Click “Start” to continue.

Option to cancel and return to configuration settings.

Page 54: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Select Region that the assessment will be

mapped to.

Click save to start the assessment

Page 55: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Review Results and Build Initial Plan

2 3 41 65 7

Page 56: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Understand Cloudamize Results

• Infrastructure mapping

• Right-sizing recommendations

• Cost analysis and TCO

• Application dependencies

• Application complexity

• Move groups

• ASR readiness analysis

Page 57: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Price and usage breakdown for physical and virtual infrastructure

View data observed from your current infrastructure next to the related data from the recommended instance

Page 58: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

View all applications running in your infrastructure and select applications to view interconnectivity.

Visualize application interconnectivity between

nodes.

Page 59: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Create move groups, expand and collapse groups, and visualize the migration

Easily view which nodes and move groups are ready for migration

Page 60: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Review results and initial pass of migration plan based on your

knowledge of client environment

• Revising plan generally includes:

• Apply business drivers learned from initial scoping session

• Reconcile dependencies based on earlier discussions

• Editing configuration, deep dive into specific applications

• Building move groups based on discussions using cost, hardware or

time as a driver

Page 61: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Working Session with Client to Revise Plan

2 3 41 65 7

Page 62: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Walk through of the initial findings

• Deep dive into proposed migration plan

• Working session around below:

• Editing business drivers (if needed)

• Reconcile dependencies based on the client applications

• Editing move groups based on customer’s initial constraints such as

• Workload type (DR, Dev/Test, Production etc)

• Budget constraints

• Application groups

• Business drivers

• Discuss Azure architecture, networking, security groups

• Revise Plan

Page 63: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Undo migration planner changes and rollback to saved changes

Build application-based move groups – Filter on application class, vendor name, program name, etc.

Advanced filtering -Allows rule-based move group building and CSV downloads

Build machines-based move groups – Filter on machine names, OS types, OS version, etc.

Page 64: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Click on a node or edge to see more information

See details about each applicationconnectivity

Node and application details with firewall rules

Page 65: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Outlines Application Prioritization for a cloud migration based on cost and cloud readiness

Suitability defines if the applications are more suitable to move to the cloud and will be more efficient from cost and performance perspective.

Readinessdefines the application complexity for moving to the cloud

Cost by application group

Page 66: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Present/Finalize Migration Plan

2 3 41 65 7

Page 67: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Based on the working session discussion, build final deliverables

• Lay out the migration phases and the timeline

• Deliverable template available at Sysgain microsite.

Page 68: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Execute Migration Plan Using ASR

2 3 41 65 7

Page 69: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Find optimal ASR targets by performing ASR compatibility checks

On-Premise Move Group Azure Instances

ASR Readiness Checks

SUCCESS

WARNING

CRITICAL

Page 70: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Download detailed analysis

Validation against ~20 checks to see if the

target is ready for ASR migration and divides

outcome into Success/Warning/Critical.

Provides workaround for the machines that

are identified with “Warning”

Example checks:

• General Disk Requirements

• Windows OS Requirements

• Hypervisor Requirements

• Disk Space Requirements

• .NET Version Requirements

• Boot Software Requirements

• Linux System Requirements

Work around: Use P30 and migrate to RAID 0 after migration

Disk’s performance requirement failed but can be achieved by striping data across several disks.

Page 71: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

SUCCESS WARNING

CRITICAL

Use ASR Readiness in prioritizing move

groups.

Machines with “SUCCESS” – Migrate

them first.

Machines with “WARNING” - Use

recommended workaround to fix issue

and complete migration to Azure.

View the Cloudamize Tutorial here.

Page 72: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Provide ASR login credentials(Coming soon)

Install ASR agents on selected machines or all machines(Coming soon)

Export in CSV format and import configuration into migration tool

Export migration settings

and Import into your

migration tool.

Install ASR agents (coming

soon) using Cloudamize

agents and migrate

Page 73: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 74: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Available at: dashboard.cloudamize.com

• Deal registration

• Manage accounts on Cloudamize application

• View all accounts under partner umbrella

• View status of assessments

• Identify errors

• Access to knowledge base

Page 75: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Manage your accounts• See assessment status progress• Launch Cloudamize application

Page 76: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Add account executives or solutions engineers on the dashboard

• Assign different roles

• Access to knowledge base

• View the Cloudamize Tutorial here.

Page 77: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 78: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Incident

Detecte

d

Call/Chat to

Service Desk

Web Self Help by

Knowledge Base

Incident Recording

& Initial Support

Investigation &

Diagnosis

Closure/ Work

around

Detailed

Investigation to

Determine

that Error is NOT

Reproducible

Resolution

or Work

Around

Update

Knowledge

Base

Closure /

Work around

Coordination

with

Engineering or

Product Team

Patch

Release &

Upgrade

Design Level

Inputs

Recorded

Update

Knowledge BaseClosure

Level 2

Level 3

Custo

me

rP

rob

lem

Ma

na

ge

ment

En

gin

ee

ring

Su

pp

ort

Collect Logs

and

Reproduce

Page 79: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Example L1 support• What type of ports do I need to open?• How do I reset password?• How do I collect data for Hyper-V hosts?

Example L2 support• I installed agents, but they don’t show up on the dashboard.• I don’t see all the applications on Cloudamize Plan• I installed VMWare proxy but my VMWare environment is still not

connected.

Example L3 support• I could not install agents with L1/L2 support. I shared the logs and L2

support was able to reproduce the issue but couldn’t resolve it. L2 support to work with engineering support to diagnose the issue.

Page 80: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• http://support.Cloudamize.com• Technical support – [email protected]

Page 81: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server
Page 82: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

• Partner program fees waived for the first year

• Formal partners may purchase licenses at 35% discount through

Dec 31st, 2017

• Partnership & license inquires can be sent to Cloudamize Partner

Success Team - [email protected]

Page 83: Is Azure is right for me and how much will it cost? Which ...€¦ · • Hyper-V environment (via agent install on Hyper-V host box) ... • Windows Server 2012 • Windows Server

Adi Rao

Partner Development Manager

[email protected]