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17/02/2016 1 We will begin momentarily at 2pm ET Slides available now! Recordings will be available to ACS members after one week. 1 Contact ACS Webinars ® at [email protected] www.acs.org/acswebinars Type them into questions box! 2 “Why am I muted?” Don’t worry. Everyone is muted except the presenter and host. Thank you and enjoy the show. Contact ACS Webinars ® at [email protected] Have Questions?

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Page 1: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

1

We will begin momentarily at 2pm ET

Slides available now! Recordings will be available to ACS members after one week.

1 Contact ACS Webinars ® at [email protected]

www.acs.org/acswebinars

Type them into questions box!

2

“Why am I muted?”

Don’t worry. Everyone is

muted except the presenter

and host. Thank you and

enjoy the show.

Contact ACS Webinars ® at [email protected]

Have Questions?

Page 2: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

2

Have you discovered the missing element?

3

Find the many benefits of ACS membership!

http://bit.ly/ACSjoin

Benefits of ACS Membership

4 http://bit.ly/ACSjoin

Chemical & Engineering News (C&EN) The preeminent weekly news source.

NEW! Free Access to ACS Presentations on Demand® ACS Member only access to over 1,000 presentation recordings from recent ACS meetings and select events.

NEW! ACS Career Navigator Your source for leadership development, professional education, career services, and much more.

Page 3: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

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5

Let’s get Social…post, tweet, and link to ACS Webinars during today’s broadcast!

facebook.com/acswebinars

@acswebinars

Search for “acswebinars”

and connect!

Be a featured fan on an upcoming webinar! Write to us @ [email protected]

6

How has ACS Webinars benefited you?

®

“ACS Webinars benefits me by giving me quick

information about contemporary issues in science

and engineering. I particularly value the fact that I

can learn things quickly. Thank you ACS!”

Svetlana Mitrovski,

Associate Professor of Analytical Chemistry,

Eastern Illinois University

Page 4: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

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7

facebook.com/acswebinars

@acswebinars

youtube.com/acswebinars

Search for “acswebinars” and connect!

Page 5: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

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9

Learn from the best and brightest minds in chemistry!

Hundreds of webinars presented by subject matter experts in

the chemical enterprise.

Recordings are available to current ACS members one week

after the Live broadcast date. www.acs.org/acswebinars

Broadcasts of ACS Webinars continue to be available to the

general public LIVE every Thursday at 2pm ET!

®

www.acs.org/acswebinars

Upcoming ACS Webinars www.acs.org/acswebinars

10

®

Contact ACS Webinars ® at [email protected]

Thursday, March 3, 2016

Making an Artificial Leaf: Creating Hydrogen Fuels

through Water, Sunlight and Carbon Dioxide

Nathan Lewis, Professor of Chemistry, California Institute of Technology

Joseph Fortunak, Professor of Chemistry, Howard University

Thursday, February 25, 2016

Long-Acting Injectable Medications: Strategies and

Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium

Julius Remenar, Research Fellow, Alkermes

Annette Bak, Professor of Chemistry, Howard University

Page 6: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

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11

www.acs.org/acswebinars www.acs.org/acswebinars Slides available now! Recordings will be available to ACS members after one week

Is Your Etiquette Holding Back Your Career?

This ACS Webinar is being co-produced with ACS Professional Education

David Harwell Asst. Director of Industry Member

Programs, ACS

Patricia Simpson Dir. of Academic Advising and Career

Services, University of Illinois at Urbana-Champaign and Owner/Consultant,

Game Changing Etiquette

It’s True!

You Don’t Get a Second Chance

to Make a First Impression

12

Page 7: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

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Does Matter?

• Corporations spend millions of dollars on advertising & training

• First impressions are hard to overcome

• Business etiquette rules do differ from those in other settings

• We expose our own weaknesses when we fail to use proper etiquette or treat others with respect

13

14

Etiquette requires us to admire the human race. ~ Mark Twain

Page 8: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

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First Impressions

• Impressions are made in two stages:

1) Automatic & immediate (subconsciously)

2) More thorough and thoughtful (but not always)

• Some say the first stage happens in 1/10th of 1 second

• It is possible to overcome negative first impressions, but you have to work at it

15

16

Audience Survey Question

How many positive interactions do some say it takes to change a negative first impression?

ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT

• Three

• Eight

• Ten

• Fifteen

• None. You can not.

Page 9: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

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Professionalism at Work

• No company resources for personal use

• Minimize cell phone usage

• Adhere to (& don’t complain about) lab and safety rules

• Do not call negative attention to yourself

• Engage in good teamwork

• Follow the leader

17

Problem Solving at Work

• If you can not solve it, find someone who can

• Provide solutions as you present problems (offer, don’t ask)

• Always explain what you can do, not what you can’t

• No excuses…do not place blame

18

Page 10: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

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Professional Attire

• Don’t let your attire speak louder than your words

• Dressing professionally demonstrates respect

• Find out the dress code in advance

• Beyond safety…minimize bare skin

• Details matter

• Strong smells – good or bad – are never good

19

20

Audience Survey Question

Which of the following is an example of a proper introduction?

ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT

• Dr. Smith (CEO), I’d like to introduce you to Mark (client)

• Dr. Smith (CEO), this is Mr. Johnson (client)

• Mr. Johnson (client), this is Dr. Smith (CEO)

• Mark (client), I’d like to introduce you to Dr. Smith (CEO)

• Hey Smitty (CEO), meet Johnson (client)

Page 11: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

11

Greetings

• Practice your handshake

• Stand, make eye contact, and smile

• Use proper introductions (and closings!)

• Pay attention to what others are saying

• Ask for a name again if necessary

• Learn how to mingle & network; be positive

• Nametags on the right (best handwriting, full name)

21

Telephone Etiquette

• Respond to messages within one business day

• Include name and organization or group when answering the telephone

• Do not assume caller ID is correct

• Introduce yourself first and state your business, even if you are speaking to a ‘gatekeeper’

• Leave full messages (chance of reaching person you are calling is 1 in 6)

22

Page 12: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

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Cell Phones

• Heed voice and ring tone volume

• If a call is lost, the person who originated the call calls back

• Never use anywhere you would not talk to your neighbor at full volume…for talking, texting, or data

• Do not place phones on the table at meetings or meals

• Over-usage demonstrates lack of respect, self-control, self-awareness, and social-awareness

23

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Good manners sometimes means simply putting up with other people’s bad manners.

~ H. Jackson Brown, Jr.

Always Express Appreciation!

Page 13: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

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25

Audience Survey Question

What is your biggest email pet peeve?

ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT

• ALL CAPS

• Incorrect spelling/grammar

• Long messages/no simple action defined

• No/inappropriate subject line

• Receiving late night/off hour emails

Email

• Every single message has the chance of being forwarded, intentionally or unintentionally

• Utilize spell-check and re-read your messages

• Do not use email in place of IM

• Use a subject, greeting, and full message

• Keep messages short; use bullets

• Obey message notification requests

• Follow employer’s guidelines regarding all social media

26

Page 14: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

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Handling a Faux Pas

• Remember, you are only human

• Not only about what you do, but also about how you react after

• An apology can go a long way, but do not overdo it

• People do desire to be fair; repeated small interactions build trust the fastest so be consistent

• Do not get so stressed about every little rule that you sacrifice having a good interaction

27

To Contact me…

Patricia Simpson

Game Changing Etiquette

[email protected]

Dining F Workplace Professionalism F Communication F Career

28

Page 15: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

15

29

www.acs.org/acswebinars www.acs.org/acswebinars Slides available now! Recordings will be available to ACS members after one week

Is Your Etiquette Holding Back Your Career?

This ACS Webinar is being co-produced with ACS Professional Education

David Harwell Asst. Director of Industry Member

Programs, ACS

Patricia Simpson Dir. of Academic Advising and Career

Services, University of Illinois at Urbana-Champaign and Owner/Consultant,

Game Changing Etiquette

Upcoming ACS Webinars www.acs.org/acswebinars

30

®

Contact ACS Webinars ® at [email protected]

Thursday, March 3, 2016

Making an Artificial Leaf: Creating Hydrogen Fuels

through Water, Sunlight and Carbon Dioxide

Nathan Lewis, Professor of Chemistry, California Institute of Technology

Joseph Fortunak, Professor of Chemistry, Howard University

Thursday, February 25, 2016

Long-Acting Injectable Medications: Strategies and

Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium

Julius Remenar, Research Fellow, Alkermes

Annette Bak, Professor of Chemistry, Howard University

Page 16: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

16

31

www.acs.org/acswebinars www.acs.org/acswebinars Slides available now! Recordings will be available to ACS members after one week

Is Your Etiquette Holding Back Your Career?

This ACS Webinar is being co-produced with ACS Professional Education

David Harwell Asst. Director of Industry Member

Programs, ACS

Patricia Simpson Dir. of Academic Advising and Career

Services, University of Illinois at Urbana-Champaign and Owner/Consultant,

Game Changing Etiquette

Page 17: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

17

Be a featured fan on an upcoming webinar! Write to us @ [email protected]

33

How has ACS Webinars benefited you?

®

“ACS Webinars benefits me by giving me quick

information about contemporary issues in science

and engineering. I particularly value the fact that I

can learn things quickly. Thank you ACS!”

Svetlana Mitrovski,

Associate Professor of Analytical Chemistry,

Eastern Illinois University

34

facebook.com/acswebinars

@acswebinars

youtube.com/acswebinars

Search for “acswebinars” and connect!

Page 18: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

18

Benefits of ACS Membership

35 http://bit.ly/ACSjoin

Chemical & Engineering News (C&EN) The preeminent weekly news source.

NEW! Free Access to ACS Presentations on Demand® ACS Member only access to over 1,000 presentation recordings from recent ACS meetings and select events.

NEW! ACS Career Navigator Your source for leadership development, professional education, career services, and much more.

36

ACS Webinars does not endorse any products or

services. The views expressed in this

presentation are those of the presenter and do

not necessarily reflect the views or policies of the

American Chemical Society.

®

Contact ACS Webinars ® at [email protected]

Page 19: Is Your Etiquette Holding Back Your Career? · •Business etiquette rules do differ from those in other settings •We expose our own weaknesses when we fail to use proper etiquette

17/02/2016

19

Upcoming ACS Webinars www.acs.org/acswebinars

37

®

Contact ACS Webinars ® at [email protected]

Thursday, March 3, 2016

Making an Artificial Leaf: Creating Hydrogen Fuels

through Water, Sunlight and Carbon Dioxide

Nathan Lewis, Professor of Chemistry, California Institute of Technology

Joseph Fortunak, Professor of Chemistry, Howard University

Thursday, February 25, 2016

Long-Acting Injectable Medications: Strategies and

Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium

Julius Remenar, Research Fellow, Alkermes

Annette Bak, Professor of Chemistry, Howard University