is your etiquette holding back your career? · •business etiquette rules do differ from those in...
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17/02/2016
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Upcoming ACS Webinars www.acs.org/acswebinars
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Contact ACS Webinars ® at [email protected]
Thursday, March 3, 2016
Making an Artificial Leaf: Creating Hydrogen Fuels
through Water, Sunlight and Carbon Dioxide
Nathan Lewis, Professor of Chemistry, California Institute of Technology
Joseph Fortunak, Professor of Chemistry, Howard University
Thursday, February 25, 2016
Long-Acting Injectable Medications: Strategies and
Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium
Julius Remenar, Research Fellow, Alkermes
Annette Bak, Professor of Chemistry, Howard University
17/02/2016
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www.acs.org/acswebinars www.acs.org/acswebinars Slides available now! Recordings will be available to ACS members after one week
Is Your Etiquette Holding Back Your Career?
This ACS Webinar is being co-produced with ACS Professional Education
David Harwell Asst. Director of Industry Member
Programs, ACS
Patricia Simpson Dir. of Academic Advising and Career
Services, University of Illinois at Urbana-Champaign and Owner/Consultant,
Game Changing Etiquette
It’s True!
You Don’t Get a Second Chance
to Make a First Impression
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17/02/2016
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Does Matter?
• Corporations spend millions of dollars on advertising & training
• First impressions are hard to overcome
• Business etiquette rules do differ from those in other settings
• We expose our own weaknesses when we fail to use proper etiquette or treat others with respect
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Etiquette requires us to admire the human race. ~ Mark Twain
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First Impressions
• Impressions are made in two stages:
1) Automatic & immediate (subconsciously)
2) More thorough and thoughtful (but not always)
• Some say the first stage happens in 1/10th of 1 second
• It is possible to overcome negative first impressions, but you have to work at it
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Audience Survey Question
How many positive interactions do some say it takes to change a negative first impression?
ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT
• Three
• Eight
• Ten
• Fifteen
• None. You can not.
17/02/2016
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Professionalism at Work
• No company resources for personal use
• Minimize cell phone usage
• Adhere to (& don’t complain about) lab and safety rules
• Do not call negative attention to yourself
• Engage in good teamwork
• Follow the leader
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Problem Solving at Work
• If you can not solve it, find someone who can
• Provide solutions as you present problems (offer, don’t ask)
• Always explain what you can do, not what you can’t
• No excuses…do not place blame
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17/02/2016
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Professional Attire
• Don’t let your attire speak louder than your words
• Dressing professionally demonstrates respect
• Find out the dress code in advance
• Beyond safety…minimize bare skin
• Details matter
• Strong smells – good or bad – are never good
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Audience Survey Question
Which of the following is an example of a proper introduction?
ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT
• Dr. Smith (CEO), I’d like to introduce you to Mark (client)
• Dr. Smith (CEO), this is Mr. Johnson (client)
• Mr. Johnson (client), this is Dr. Smith (CEO)
• Mark (client), I’d like to introduce you to Dr. Smith (CEO)
• Hey Smitty (CEO), meet Johnson (client)
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Greetings
• Practice your handshake
• Stand, make eye contact, and smile
• Use proper introductions (and closings!)
• Pay attention to what others are saying
• Ask for a name again if necessary
• Learn how to mingle & network; be positive
• Nametags on the right (best handwriting, full name)
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Telephone Etiquette
• Respond to messages within one business day
• Include name and organization or group when answering the telephone
• Do not assume caller ID is correct
• Introduce yourself first and state your business, even if you are speaking to a ‘gatekeeper’
• Leave full messages (chance of reaching person you are calling is 1 in 6)
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Cell Phones
• Heed voice and ring tone volume
• If a call is lost, the person who originated the call calls back
• Never use anywhere you would not talk to your neighbor at full volume…for talking, texting, or data
• Do not place phones on the table at meetings or meals
• Over-usage demonstrates lack of respect, self-control, self-awareness, and social-awareness
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Good manners sometimes means simply putting up with other people’s bad manners.
~ H. Jackson Brown, Jr.
Always Express Appreciation!
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Audience Survey Question
What is your biggest email pet peeve?
ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT
• ALL CAPS
• Incorrect spelling/grammar
• Long messages/no simple action defined
• No/inappropriate subject line
• Receiving late night/off hour emails
• Every single message has the chance of being forwarded, intentionally or unintentionally
• Utilize spell-check and re-read your messages
• Do not use email in place of IM
• Use a subject, greeting, and full message
• Keep messages short; use bullets
• Obey message notification requests
• Follow employer’s guidelines regarding all social media
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Handling a Faux Pas
• Remember, you are only human
• Not only about what you do, but also about how you react after
• An apology can go a long way, but do not overdo it
• People do desire to be fair; repeated small interactions build trust the fastest so be consistent
• Do not get so stressed about every little rule that you sacrifice having a good interaction
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To Contact me…
Patricia Simpson
Game Changing Etiquette
Dining F Workplace Professionalism F Communication F Career
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17/02/2016
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www.acs.org/acswebinars www.acs.org/acswebinars Slides available now! Recordings will be available to ACS members after one week
Is Your Etiquette Holding Back Your Career?
This ACS Webinar is being co-produced with ACS Professional Education
David Harwell Asst. Director of Industry Member
Programs, ACS
Patricia Simpson Dir. of Academic Advising and Career
Services, University of Illinois at Urbana-Champaign and Owner/Consultant,
Game Changing Etiquette
Upcoming ACS Webinars www.acs.org/acswebinars
30
®
Contact ACS Webinars ® at [email protected]
Thursday, March 3, 2016
Making an Artificial Leaf: Creating Hydrogen Fuels
through Water, Sunlight and Carbon Dioxide
Nathan Lewis, Professor of Chemistry, California Institute of Technology
Joseph Fortunak, Professor of Chemistry, Howard University
Thursday, February 25, 2016
Long-Acting Injectable Medications: Strategies and
Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium
Julius Remenar, Research Fellow, Alkermes
Annette Bak, Professor of Chemistry, Howard University
17/02/2016
16
31
www.acs.org/acswebinars www.acs.org/acswebinars Slides available now! Recordings will be available to ACS members after one week
Is Your Etiquette Holding Back Your Career?
This ACS Webinar is being co-produced with ACS Professional Education
David Harwell Asst. Director of Industry Member
Programs, ACS
Patricia Simpson Dir. of Academic Advising and Career
Services, University of Illinois at Urbana-Champaign and Owner/Consultant,
Game Changing Etiquette
17/02/2016
17
Be a featured fan on an upcoming webinar! Write to us @ [email protected]
33
How has ACS Webinars benefited you?
®
“ACS Webinars benefits me by giving me quick
information about contemporary issues in science
and engineering. I particularly value the fact that I
can learn things quickly. Thank you ACS!”
Svetlana Mitrovski,
Associate Professor of Analytical Chemistry,
Eastern Illinois University
34
facebook.com/acswebinars
@acswebinars
youtube.com/acswebinars
Search for “acswebinars” and connect!
17/02/2016
18
Benefits of ACS Membership
35 http://bit.ly/ACSjoin
Chemical & Engineering News (C&EN) The preeminent weekly news source.
NEW! Free Access to ACS Presentations on Demand® ACS Member only access to over 1,000 presentation recordings from recent ACS meetings and select events.
NEW! ACS Career Navigator Your source for leadership development, professional education, career services, and much more.
36
ACS Webinars does not endorse any products or
services. The views expressed in this
presentation are those of the presenter and do
not necessarily reflect the views or policies of the
American Chemical Society.
®
Contact ACS Webinars ® at [email protected]
17/02/2016
19
Upcoming ACS Webinars www.acs.org/acswebinars
37
®
Contact ACS Webinars ® at [email protected]
Thursday, March 3, 2016
Making an Artificial Leaf: Creating Hydrogen Fuels
through Water, Sunlight and Carbon Dioxide
Nathan Lewis, Professor of Chemistry, California Institute of Technology
Joseph Fortunak, Professor of Chemistry, Howard University
Thursday, February 25, 2016
Long-Acting Injectable Medications: Strategies and
Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium
Julius Remenar, Research Fellow, Alkermes
Annette Bak, Professor of Chemistry, Howard University