ism china training catalog 2014

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ISM China Training Catalog 2014 a nonprofit professional association Intensely focused training for Strategic Sourcing & Supply Management, featuring: Qualified instructors with extensive global and China experience and advanced educational degree Proven global companies practice, helping China employees for international alignment Pioneered C.P.M./CPSM certification into China with 10 years of track record Top Fortune 500 companies customers with 90% repeat business rate Inquiry +86 21 58206920 email: [email protected] http://www.ismchina.org

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Page 1: ISM China Training Catalog 2014

 

     

ISM China Training Catalog  

2014                  

             

               

         

a  non-­‐profit  professional  association        

Intensely  focused  training  for  Strategic  Sourcing  &  Supply  Management,  featuring:    

² Qualified  instructors  with  extensive  global  and  China  experience  and  advanced  educational  degree      

² Proven  global  companies  practice,  helping  China  employees  for  international  alignment    

² Pioneered  C.P.M./CPSM  certification  into  China  with  10  years  of  track  record  

² Top  Fortune  500  companies  customers  with  90%  repeat  business  rate  

 

Inquiry  +86  21  5820-­‐6920                      email:  [email protected]                    http://www.ismchina.org  

Page 2: ISM China Training Catalog 2014

Public  Class  Schedule  2014    

Note:   Schedule  is  subject  to  change,  please  visit  www.ismchina.org  for  updated  information   ISM  China  corporate  members  and  professional  members  are  entitled  to  member  discounted  price.   All  above  program  can  be  customized  and  adapted  for  in-­‐house  training.  Please  call  021-­‐58209123  or  send  email  to  [email protected]  to  inquire  

for  details  

   

CPSM  Exam  Schedule  (Shanghai)  

 Information  and  pre-­‐registration:  http://www.ismchina.org/page/exam        Onsite  exam  in  other  location  and  time  can  be  arranged  with  certain  restriction,  please  inquire  for  details.    

Programs     Date         Price  RMB/person  

CPSM  Certification  Training  (9-­‐days)            

CPSM-­‐PLD  (Class  25th)  -  English    

 CPSM-­‐PLD  (Class  26th)  -  English      CPSM-­‐PLD  (Class  27th)  -  English      CPSM-­‐ECD  (第 5届  )  -  Bilingual      CPSM-­‐ECD  (第 6届  )  -  Bilingual  

     

  Module1:  Mar  28-­‐30    Module1:  Jul  25-­‐27    Module1:  Nov  21-­‐23    模块一:  Jun  8-­‐10    模块一:  Sep  19-­‐21  

Module2  Apr  11  -­‐13    Module2:  Aug  8-­‐10    Module2:  Dec  5-­‐7    模块二:  Jun  20-­‐22    模块二:  Oct  10-­‐12  

Module3:  Apr  25-­‐27    Module3:  Aug  29-­‐31  

 Module3:  Dec  19-­‐21  

 模块三:  Jul  4-­‐6    模块三:  

Oct  31-­‐Nov  2  

25200      

25200      

25200      

16800      

16800  

Specific  Supply  Management  Skills  Workshop    -  Bilingual            

  Strategic  Cost  Analysis  &  Management  成本和价格分析技巧    (advance  level  course)    

  Jan  18-­‐19       7800  

  Holistic  Supply  Chain  Management  for  Practitioners  实践者需懂的全局供应链管理    

  Mar  7-­‐8       6300  

  Sourcing,  Supplier  Analysis  &  Evaluation    资源开发,供应商分析与评估  

  Apr  18-­‐19       6300  

   

Advance  Negotiation  高级谈判研习营  (advance  level  course)  

  May  23-­‐24       7800  

  Service  Sourcing  and  Contracting  外包服务采购与合同管理  

  Jul  18-­‐19       6300  

  Supply  Quality  Management  &  Supplier  Development  供应质量管理和供应商能力发展    

  Nov  14-­‐15       6300  

 Exam  date     Pre-­‐register  online  by      March  1-­‐2,  2014  

 May  17-­‐18,  2014  

 July  19-­‐20,  2014  

 August  23-­‐24,  2014  

 October  25-­‐26,  2014  

                       December  13-­‐14,  2014  

  Jan  17,  2014    April  4,  2014    June  6,  2014    July  12,  2014    September  12,  2014    October  31,  2014  

   

Page 3: ISM China Training Catalog 2014

Other  3rd  Party  Program  (Available  for  on-­‐site  training  only)    

1 Purchasing & Sourcing Day(s) Language

*   Basic Negotiation 基础谈判 2 Chinese

*   “Getting to Yes” Negotiation Workshop “达成共识”的双赢谈判研习营 2 English

*   Communication & Negotiation with American 如何与美国人进行商业交流和谈判 2 English

  China Contract Law for global Sourcing 全球采购的中国合同法应用 2 Ch/Eng

  International Contract Terms and Conditions 国际商务合同与条款应用 2 English

  Managing RFx & Bids 招标文件与招标管理 2 Ch/Eng

*   Cost & Price Analysis Technique 成本和价格分析技巧 2 Chinese

*   VA/VE for Practical Result 价值分析与价值工程的实用技巧 1 Chinese

*   Cross functional Project Management 跨部门的项目管理 2 Chinese

  Indirect Procurement - Strategic sourcing for cost saving 非产料品类的战略采购与成本节省 2 English

  CAPEX & Equipment Procurement 资本类与设备采购技巧 2 Ch/Eng

*   Service  Sourcing  and  Contracting  外包服务采购与合同管理   2 Chinese

  Project-based & LVHM Procurement 项目类和多品少量采购技巧 2 Chinese

 

2 Supply Chain, Logistics Management & Finance

*   Holistic Supply Chain Management for Practitioners 实践者需懂的全局供应链管理 2 Ch/Eng

  Fundamental Finance Skills for Non-finance managers and staffs 非财务人员的基础财务技能   2 Chinese

  Logistics Management – 3PL and Transportation 物流管理技巧 – 第三方和运输 3 Chinese

  Supply Chain Risk Planning & Management 供应链风险计划与风险管理 2 English

  China VAT Reform for SCM Value Creation “营改增”的供应链价值和应用 2 Chinese

  China Tax Code Introduction for Operations 运营部门须知的中国税法 3 Ch/Eng

  Cost Accounting and Management for Operations 运营成本会计和管理 3 Chinese

  Demand Planning & Forecasting 需求计划与预测 3 English

  Incoterms 2010 and Its Application in global purchasing/trade 国际贸易通则与全球采购应用 2 Chinese

  Tax Avoiding Technique for Bounded Process Trade 加工贸易的保税管理与合理避税操作   2 Chinese

   

3 Bidding & Proposal Management

*   Winning Proposal Strategies 赢标方案策略 2 English

  Capturing Strategic Business 策划捕捉战略业务 2 English

  Winning Executive Summary 赢标的标书概要 1 English

  Winning through Powerful Presentation 给力的述标演绎 2 English

  Planning & Positioning for Strategic Negotiation 战略销售谈判的规划与定位 2 English

  Pricing to Win 定价胜出 2 English

  Writing Proposal 标书撰写 2 English

  Winning in the Cost Volume 从成本章节胜出 2 English

  Bidding Fundamentals 投标基础概念 1 Ch/Eng

  Bidding and Proposal Project Management 投标与标书项目管理 2 Ch/Eng

*   Winning Sales Strategy & Proposal Preparation 胜出销售策略与标书准备 2 Ch/Eng

   

4 Quality Management

  Lean Foundation and Toyota Production System 精益基础及丰田生产体系 2 Chinese

*   Applying lean Tools – 5S, VSM, TPM, Kanban, SMED 主要精益工具的应用 2 Chinese

  Essential Statistics Tools in quality & business application 质量和商业应用的关键统计工具 2 Chinese

 

5 Cost Engineering and Project Management

  Project Planning & Scheduling 项目计划与排程 2 Chinese

  Engineering Economics & Project Cost Management 工程经济学与项目成本管理 2 Chinese

  Cost Concept, Cost Estimate and Pricing 成本概念,造价估算和定价方法 2 Chinese

Page 4: ISM China Training Catalog 2014

*   Capital Equipment Purchase, Rental and Leasing Analysis 资本设备采购与租赁权衡分析 2 English

  Project Risk Control & Contingency Planning 项目风险管理和应急备案设计 1 Chinese

  Project Control & Performance Management 项目控制与绩效管理 2 Chinese

 

6 Certification

*   ISM China Train the Trainer 认证培训师课程 2 Chinese

  Six Sigma Green Belt 六西格玛绿带 5 Chinese

  Six Sigma Black Belt 六西格玛黑带 15 Chinese

  Lean Green Belt 精益绿带 5 Chinese

*   Shipley CBM/CBP 投标业务经理认证 / 投标业务专业认证 10 English

*   Shipley CPM/CPP 标书经理认证 / 标书编写专业认证 10 English

 

7 Communication & Service Excellence

*   Transforming Customer Experience for Shared Service Excellence 改善客户体验,精进共享服务 2 Ch/Eng

  Change Management 变革管理 2 Chinese

  Supply Management Support in a M&A Situation 并购环境下的供应管理支持 2 Chinese

  Situational Leadership 情景领导 2 Chinese

   

   Note说明:  *  indicates  our  popular  course  1. Any  program  with  length  beyond  3  days  will  not  be  run  contiguously  unless  customer  required  so  多于 3天的课程将分段,不

连续上课,除非客户特别要求  2. Five  weeks  advance  booking  is  required    预定课程需提前 5周以上  3. Program  can  be  tailored  to  customer  need  所有课程可以客户化定制                                                                            

Page 5: ISM China Training Catalog 2014

                               

 Our  Most  Popular  Courses  

 热门课程介绍

   

Page 6: ISM China Training Catalog 2014

 

CPSM-PLDProfessional Leadership Development Training  in  English  

�  �  �  � 

 

 

Overview CPSM-PLD is  a  full  CPSM  study  program  designed  to  enhances  job  competency  and  applied  leadership  skills  in  a  professional  framework.    Focus  on  ability  to  handle  practical  issues  that  require  comprehension  &  application  of  theories,  it  will  reconcile,  consolidate  and  strengthening  your  knowledge-­‐space  structurally  from  your  experience,  foster  functional  and  strategic  leadership  in  supply  management,  while  prepare  you  for  the  CPSM  certification  exams.      

Preferred  by  more  than  200  of  the  Fortune-­‐500  companies,  the  majority  of  the  elite  CPSMs  in  China  in  leadership  positions  of  multinational  companies  is  graduates  of  this  mature  program,  which  has  been  running  since  2008  with  over  100  class  sessions.    It  has  also  been  proven  to  significantly  increase  CPSM  certification  exams  success  with  an  impressive  track  record  of  83%  passing  rate.      

Objective Develop  structural  and  systematic  knowledge  in  supply  management     Fill  the  knowledge  gaps  lacking  from  your  work  experience     Facilitate  cross  learning  from  various  industries  among  world-­‐class  companies   Build  functional  leadership  skills  that’s  applicable  at  work  immediately   Learn  best  practice  model  and  strategic  concept,  tools,  approaches  and  problem  

solving  skills     Capture  mainstream  framework  essence,  terms  and  methodologies  according  to  

required  standard  to  prepare  for  all  3  modules  of  CPSM  exams     Practice  with  exam  questions  and  learn  the  techniques  to  improve  passing  rate  

Who is it for

Leaders/managers  and  high-­‐potential  emerging  leaders  ready  and  willing  to  pursue  higher  career  success,  or  those  already  taken  up  higher  responsibilities  in  a  company  who  are  pursuing  a  world-­‐class  comprehensive  profession  competency  in  strategic  level  of  purchasing  and  supply  chain  management  functions.  

 

时间  /  Time   9天   9  days  形式  /  Method   讲课  +  案例讨论  +模拟题练习和讲解   Lecture  +  case  discussion  +  practice  

question  exercise  语言  /  Language   英语授课  +  英语材料  +  双语讲义   English  

地点  /  Venue   Shanghai  Training  Center  

Page 7: ISM China Training Catalog 2014

CPSM-ECDInternational  Level    CPSM  Training        English-­‐Chinese    Bilingual  format  

�  � 

 

Overview CPSM-­‐ECD  is  a  full  CPSM  study  program  using  the  original  English  “CPSM  Study  Guide”  but  with  training  conducted  in  Chinese  language,  complementing  with  bilingual  program  material  and  supplemental  Chinese  textbooks.    The  program  brings  best  of  both  worlds:  international  common  concepts  in  the  original  format  and  a  local  language  interpretation  and  local  practice  adaptation.    

Focus  on  ability  to  handle  practical  issues  that  require  comprehension  &  application  of  theories,  it  will  reconcile,  consolidate  and  strengthening  your  knowledge-­‐space  structurally  from  your  experience,  and  seek  to  develop  globally  thought-­‐aligned  local  leadership  in  supply  management,  while  prepare  you  for  the  CPSM  certification  exams  in  either  English  or  Chinese.    

Objective Develop  structural  and  systematic  knowledge  in  supply  management     Inspire  practical  and  comprehensive  functional  capability   Learn  systematical  best  practice,  strategy,  tools,  and  solving  problem  practical  skills.   Know  international  business  practice  model  and  professional  terms.   Familiar  with  overall  work  field  and  strategy  skills  including  supply  relationship,  global  sourcing,  inventory,  logistics,  supply  chain,  project  management,  risk  management  and  etc.  

Prepare  for  all  3  modules  of  CPSM  exam  in  either  English  or  Chinese  language    

Who is it for

Forge  ahead  in  the  area  of  professional  standards  of  procurement,  logistics,  materials  management,  source  development,  supplier  management,  quality  management  and  on-­‐the-­‐job  supply  management  related  functions,  or  those  who  have  work  experience  turned  to  supply  management.      

时间  /  Time   9天   9  days  形式  /  Method   讲课  +  案例讨论  +  分析练习   Lecture  +  case  discussion  +  practice  

question  exercise  语言  /  Language   中文授课,双语学习材料   Chinese  with  bilingual  training  material  

地点  /  Venue   上海培训中心                                                                                                                                ISM  China  Shanghai  Training  Center  

Page 8: ISM China Training Catalog 2014

Service Sourcing & Contract Management 服服务务类类采采购购 �  � 

与与合合同同管管理理 �  �  �  �   

Overview From  media  advertising,  event  and  marketing,  travel,  janitorial,  security,  facility  management,  fleet  rental,  to  outsourcing,  contracted  work  and  professional  service,  service  procurement  bears  special  nature  and  demands  special  skills.    This  workshop  explores  the  nature,  risks  and  protection  issue  in  service  sourcing  and  contract  management,  develops  special  expertise  in  service  level  design,  performance  measurement,  internal  communication  and  related  problem  solving  

Objective Understand  of  the  special  nature  of  services  &  customer  needs         Communicate  with  internal  customers/stakeholders  for  expectation   Coordinate  and  evaluate  the  requirements  for  effective  SOW  and  SLA   Develop  services  requirement  and  RFP  for  supplier  selection  and  evaluation   Understand  metrics  design  &  KPI  for  services  for  performance  management   Undertake  risk  issues  and  contract  protection  for  services  contracts       Solve  problems  and  working  with  internal  customer  for  satisfaction   Effectively  manage  contract  delivery  and  suppliers  with  continuous  improvement  

 

Who is it for

Purchasing  professional  or  administrative  personnel  involved  with  service  sourcing  and  procurement,  such  as  facility  management,  janitorial,  security,  activities,  travel,  training,  transportation,  IT,  or  other  outsourced  professional  services.      

时间  /  Time   2天   2  day  s  形式  /  Method   讲课  +  案例讨论  +  分析练习   Lecture  +  case  discussion  +  analysis  

exercise  语言  /  Language   中文或英语   English  or  Chinese  

地点  /  Venue    

上海培训中心                                                                                                                                Shanghai  Training  Center  

Page 9: ISM China Training Catalog 2014

Advanced Negotiation

高高级级谈谈判判 �  � 

演演习习营营 Advanced  Level  Program  

 

Overview Going  beyond  the  negotiation  basic  techniques  and  process,  Advanced  Negotiation  workshop  is  a  hands-­‐on  program  that  develops  practical  problem  solving  capability  in  real-­‐world  negotiation,  with  strategic  analysis,  gridlock  resolution  and  innovative  BATNA  techniques,  using  a  win-­‐win  approach  that  delivers  true  value  to  the  final  outcomes  of  a  negotiation.      

Objective Familiar  with  key  elements  required  before  entering  a  negotiation       Review  strategies  and  analytical  methods  to  prepare  for  negotiation   Learn  how  to  lead  a  team  negotiation     Understand  how  to  leverage  POWERs  for  negotiation     Identify  emotional  pitfall  and  how  to  effectively  manage  them       Identify  gimmicks  and  use  counteracting  tactics     Break  through  gridlock  situations  with  possible  solutions  and  innovation       Properly  manage  difficult  negotiation  situations     Familiar  with  and  applying  BATNA  concept  in  practical  situation    

Who is it for

Purchasing  and  sales  professional  already  have  some  negotiation  training  or  years  of  experience  in  negotiation  seeking  to  advance  their  techniques  and  problem  solving  capability  

At  least  7  years  of  experience  is  recommended  to  participate  for  this  advanced  level  program  

时间  /  Time   2天   2  day    形式  /  Method   讲课  +  案例讨论  +  角色扮演实战谈判   Lecture  +  case  discussion  +  role  playing  

negotiation  

语言  /  Language   中文   Chinese  

Page 10: ISM China Training Catalog 2014

Sourcing, Supplier Analysis & Evaluation 资资源源开开发发,,供供应应商商 �  � 

分分析析与与评评估估 �  �  �  � 

Overview Referencing  PASS©(Process  of  A  Sourcing  Success),  a  proven  tool  adopted  by  nearly  1000  multinational  companies,  this  course  develops  practical  techniques  to  source  and  select  suppliers  covering  key  activities  and  processes,  using  business-­‐case  based  learning  to  illustrate  the  know-­‐how  on  each  step  of  sourcing  with  fine-­‐tune  adaptation  to  specific  product,  and  guides  purchase  managers  to  source  efficiently  with  best  outcome.  

PASS©  process  covers  5  areas:  supply  market  study  and  reporting;  Request  For  Information  (RFI)  design  and  information  analysis;  Request  For  Quotation  /Proposal  (RFQ/REP)  design  and  prices  analysis;  supplier  onsite  audit;  supplier  evaluation  and  selection  

Objective Develop   understanding   of   specifications   requirements   and   identify   the   right   sourcing  strategy  for  the  category  

Learn   how   to   utilize   RFI   to   evaluate   suppliers’   capability   quickly,   and   how   to   make  adaption  to  specific  product/commodity  if  necessary    

Understand  your  bidding  market,  and  organize  a  RFQ/bidding  and  price  evaluation;  learn  how  to  build  best  scenario  with  data  based  analysis,  develop  cost  analysis  modeling  and  to  techniques  to  identify  deliberate  misleading  quotations    

Understand  supplier  qualification  process,  learn  how  to  execute  onsite  audit  to  suppliers  and  make  scientific  evaluation  

Perform  effective  supplier  evaluation  for  selection,  learn  how  to  promote  cross  function  decision  making,  including  use  of  Analytic  Hierarchy  Process  if  necessary  

Who is it for

Sourcing  and  purchasing  professionals,  managers,  director,  and  members  from  other  department  who  may  be  involved  in  purchasing,  such  as  technical,  IT,  engineering,  logistics,  quality  control.  

时间  /  Time   2天   2  day    形式  /  Method   讲课  +互动讨论  +  自由提问  +  案例分析   Lecture    +  Discussion  +  Case  study  

语言  /  Language   中/英文   Chinese  /English  

Page 11: ISM China Training Catalog 2014

Strategic Cost Analysis

& Management战战略略成成本本分分析析 �  � 

与与成成本本管管理理 �  � Advanced  Level  Program  

Overview Combining  with  advanced  cost  modeling  and  analysis  technique,  this  course  takes  a  strategic  view  on  should-­‐cost  determination  and  holistic  cost  management  across  portfolio,  offering  practical  and  effective  methodologies  proven  in  multinational  companies.      You  will  be  able  to  deploy  what  you  learn  from  this  class  to  create  immediate  cost  saving  results  at  work.    

Objective Review  of  key  cost  analysis  concepts,  methods  and  total  cost  approach  techniques   Understand  holistic  and  longer  term,  strategic  cost  consideration   Cost  modeling  for  commodities,  products  and  services  covering  direct  and  indirect     Learn  the  analytical  tools  and  understand  cost  drivers   Techniques  for  multi-­‐firm  process  mapping   Activity-­‐based  costing  between  organizations     How  to  create  ways  to  contain  costs     How  to  set  cost-­‐containment  goals  with  suppliers    

Who is it for

General  managers,  sourcing  and  supply  managers,  finance  managers,  product  managers  and  related  professional,  looking  to  improve  strategic  bottom  line  and  holistic  cost  analysis  capability  to  effectively  achieve  organization’s  financial  objectives.  

At  least  10  years  of  experience  is  recommended  to  participate  in  this  advanced  level  program.  

时间  /  Time   2天   2  day    形式  /  Method   讲课  +互动讨论  +  自由提问  +  案例分析   Lecture    +  Discussion  +  Case  study

语言  /  Language   中英文双语   Chinese  and  English  

Page 12: ISM China Training Catalog 2014

Basic Cost & Price Analysis Technique

成成本本与与价价格格 �  � 

分分析析技技巧巧基基础础 �  �   

 

Overview This  course  focuses  on  the  fundamental  and  critical  skills  supply  management  professional  uses  most  frequently,  drills  down  on  the  highly  practical  analysis  techniques  for  all  product  and  service  that  drives  total  cost  performance,  and  helps  to  build  effective  sourcing  analysis  that  result  in  optimized  supplier  selection.      

Objective Analyze  supplier  quotation  using  cost  and  prices  techniques     Understand  suppliers’  common  market  pricing  strategies   Develop  professional  price  comparison  skills  in  4  different  categories   Understanding  of  cost  elements  and  structure  for  direct  and  indirect  

material/services   Identify  key  elements  for  cost  drivers  and  apply  concepts  of  TCO,  financial  terms,  

cost  of  quality,  cost  of  inventory,  EOQ  and    cost  of  capital   Learn  techniques  for  effective  application  of  cost,  price,  and  breakeven  analysis   Preparation  for  price  negotiation  leveraging  cost  information  and  drivers   Formulate  procurement  strategy  for  cost  reduction  

Who is it for Sourcing  &  purchasing  and  financial  personnel  looking  to  improve  cost  and  price  analysis  

skills  for  better  performance.  

时间  /  Time   2天   2  day    形式  /  Method   讲课  +  案例讨论     Lecture  +  case  discussion    

语言  /  Language   中文   Chinese  

地点  /  Venue   上海培训中心                                                                                                                                Shanghai  Training  Center  

Page 13: ISM China Training Catalog 2014

Holistic Supply Chain Management

for Practitioners

实实践践者者需需懂懂的的 �  � 

全全局局供供应应链链管管理理 �  � 

Overview Most  supply  chain  trainings  only  focused  on  supply  chain  inventory  optimization  theory,  lacking  connectivity  to  the  real  world  practitioners’  job  where  every  function  has  a  fragmented  but  direct  involvement  of  a  piece  of  supply  chain,  as  “six  blind  men  and  the  elephant”.    This  course  will  help  you  “zoom  out”  and  give  you  back  the  full  vision  of  the  holistic  supply  chain  and  how  the  functions  interact,  thus  developing  a  better  understanding  on  how  the  maximize  the  benefit  of  supply  chain  from  your  own  job.      

If  you  have  not  already  been  a  practitioner,  you’ll  also  learn  the  business  functions  of  supply  chain  and  how  they  coordinate  for  better  synergy  in  the  real  world.    

The  course  has  been  adapted  by  Fortune  500  companies  such  as  Kimberly-­‐Clark,  Nokia,  Parker  Hannifin  and  Alcatel  

Objective Familiar  with  the  whole  supply  chain  process  and  critical  links   Understand  supply  chain  management  concept  and  principle     Discuss  essential  supply  chain  metrics  from  the  broadly  adapted  SCOR  model   Familiar  with  the  obstacles,  challenges,  and  improvement  opportunity  in  various  

processes   Develop  in  depth  understanding  of  the  value  creation  in  planning,  purchasing,  

logistics,  service,  and  design   Explore  the  supply  chain  coordination  and  optimization  mechanism  for  inventory,  

cost  and  market  response  in  real  world  operation  of  business  functions   Learn  about  frequently  used  supply  chain  strategies  and  technology  application  

Who is it for

Strategic  and  operational  team  members  in  supply  chain  related  job  function  including  planning,  sourcing,  purchasing,  material  and  inventory  management,  logistics,  finance,  design,  quality  and  supporting  functions  

时间  /  Time   2天   2  day    形式  /  Method   60%讲课  +  40%动手练习     60%Lecture  +  40%  exercise  语言  /  Language   中文、双语或英文   Chinese,  bilingual  or  English  

Page 14: ISM China Training Catalog 2014

Supplier Management & Development 供供应应商商管管理理与与开开发发

Overview It  is  difficult  to  find  a  qualified  supplier  and  more  difficult  to  find  a  qualified  supplier  who  can  make  continues  improvement.  Facing  the  fluctuation  of  customer  demand,  short  lead-­‐time,  unstable  delivery  and  quality  from  supplier,  the  trainer  will  share  participants  with  latest  supplier  development  and  management  methods  in  auto  industry.      

Participants  will  grasp  the  right  concept  and  effective  ways  in  China  and  Asia  to  control  and  improve  supplier  quality  performance.  

Objective Familiar  with  new  supplier  development  and  management  strategy   Understand  supplier  quality  and  development  process  &  tools,  sampling  and  

evaluation  procedure  such  as  APQP,  PPAP  before  mass  production   Supplier  performance  continue  improvement  methods  during  mass  production   Identify  and  evaluate  supplier  base  on  some  critical  capability  factors   Create  a  positive,  proactive  supplier  performance  management  culture  in  

workplace   Improving  control  over  and  use  effective  methods  to  develop  suppliers     Identify  risk  with  suppliers  and  how  to  effectively  mitigate  the  risks  

Who is it for

Buyer,  Purchasing  engineer  and  manager,  Sourcing  Engineer  and  Manager,  Supplier  Quality  &  Development  Engineer  and  Managers  looking  to  improve  competency  and  effective  problem  solving  capability.  

 

 

时间  /  Time   2天   2  day    形式  /  Method   讲课  +  案例讨论     Lecture  +  case  discussion  

语言  /  Language   中文   Chinese  

地点  /  Venue   上海培训中心                                                                                                                                Shanghai  Training  Center  

Page 15: ISM China Training Catalog 2014

Transforming    

Customer Experience for Shared Service Excellence 改改善善客客户户体体验验 �  � 

精精进进共共享享服服务务 �  �   

 

Overview Internal  customers  expect  more  from  shared  service  than  outside  provider,  as  a  trusted  partner  and  problem  solver.    Delivering  that  exceptional  customer  experience  and  achieving  shared  service  excellence  demands  a  complete  re-­‐making  in  mindset,  culture,  attitude  and  behavior,  plus  a  great  deal  of  understanding  in  stakeholder  engagement,  customer  communication,  service  structure  and  strategy.  This  is  even  more  compelling  if  your  organization  was  newly  transformed  from  internal  business  function  into  a  shared  service  center.    

Objective Develop  better  understanding  of  shared  service,  learn  what’s  a  excellence  reference  framework;  Transform  service  attitude,  mindset,  behavior  and  culture  to  delivery  outstanding  customer  experience,  manage  change,  help  build  a  more  effective  internal  relationship  and  communication  with  stakeholders  and  customer,  foster  alignment,  achieve  a  well-­‐balanced  global  collaboration  and  value  recognition    

Who is it for Strategic  and  operational  personnel  working  in  a  shared  service  environment  

   

Time   3天   3  day    Method   50%讲课  +  50%动手练习     Lecture  +  exercise  Language   中文、双语或英文   Chinese,  bilingual  or  English  Venue   客户内部课程场地    On  Customer  site  

   Inquiry  86-­‐21-­‐5820-­‐6920                      email:  [email protected]                            http://www.scmconsult.net  

Page 16: ISM China Training Catalog 2014

Training  snapshots                          Contact  us    ISM China Training Service Center

Telephone:      86  (21)  5820-­‐9123        5820-­‐6920        5820-­‐5636  

Address:              388  Zhongjiang  Road,  SOHO  #1,  Unit  1205                    Shanghai  200062,  China � 

email:   [email protected]              website:www.ismchina.org  

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