iso 9001 benefits to an organisation

8/8/2019 ISO 9001 Benefits to an Organisation

1/28

ISO ManagementISO ManagementSystemsSystemsGuidance on understanding the benefts o

an ISO Management System


2/28

Welcome &Welcome &

IntroductionsIntroductions


3/28

AgendaAgenda•Brie intro to ISO

•General understanding or ISO certifcation

•Elements o an ISO Management System

•What’s the new Anne S!"

•Benefts o an ISO Management System


4/28

Brief IntroductionBrief Introduction


5/28

Who is IOS and What IsWho is IOS and What Is

ISO?ISO?

• #he International Organi$ation orStandardi$ation %IOS& is a worldwide ederationo national standards bodies'

• Wor(ing through #echnical )ommittees* it hasde+elo,ed and ,ublished o+er -.*/// di0erentISO standards that are used internationally orsub1ects ranging rom flm s,eeds to wineglasses to 2uality management systems'

• #he o3cial ,ur,ose or the issuance o ISOStandards is to acilitate world trade throughstandardi$ation'


6/28

ManagementSystems

ISO 20000-1:2011

Service Management

ISO 22301

Business Continuity

Management

ISO 27001-2005

Information

SecurityManagement

System

ISO 9001:

2008

Quality

Management

System

ISO 31000 is!

Management


7/28

Understanding theUnderstanding the

Standards - DocumentsStandards - DocumentsMost standards ha+e at least two su,,ortingdocuments4

•Requirements 5 these are the 6Shalls7 and are

re2uired to be im,lemented unless eclusions canbe ta(en' #he auditor can only audit against the6Shalls7'

•Code of Practice 5 these are the 6Shoulds7 and

are guidance to assist you in im,lementation'•Guidance 5 a ully im,lementable standard thatdoes not ha+e a 6certifcation scheme7' 8ou can becom,liant* but not certifed'


8/28


Standards - PDCAStandards - PDCA

Do

Plan

Check

Act


9/28


Standards - ScopeStandards - Scope

• 9etermine your Sco,e o :egistration

• ;ow many ,eo,le within your organi$ationsu,,ort this Management System"

• ;ow many ,rocesses are included"

• ;ow many locations"


10/28

Requirements forRequirements for

CertificationCertification


11/28

Stages for RegistrationStages for Registration• Submit a,,lication to registrar

• Stage -< Assessment o readiness

• Stage =< Assessment or registration audit

• :egistration>certifcation awarded or ? years• Sur+eillance audits %at least annually&

• :ecertifcation audit at the end o ?rd year


12/28

RegistrationRegistration

• @sually ta(es - or ,ossibly = auditors - to ?dayso de,ending on sco,e* si$e* locations and

,ersonnel

• 8ou will be told whether or not you will berecommended or registration at thecom,letion o the Stage = audit

• )ertifcate usually arri+es a = 5 wee(s later

• Maintaining your ISO )ertifcation%s& is thefrst ste, in continuous im,ro+ement


13/28

Registrar/Auditor Selection CriteriaRegistrar/Auditor Selection Criteria

• Accreditation and sco,e o accreditation

• :e,utation and customer acce,tance

• A+ailability* cost* and location

•nowledge o your business• )ulture ft with your organi$ation

• Ability to audit all o your uture standards

Cote< #he eternal auditor is hired by the :egistrarand ,resented with 2ualifcations to you u,onagreement o audits' 8ou cannot go out and hireyour own eternal auditor'


14/28

Getting Ready for the AuditGetting Ready for the Audit

• 9etermine team* set budget• Internal auditor%s& training i using inDhouse resources• ;ire consulting frm i a,,licable• Ga, Assessment

• Im,lement re2uirements o standard to meet yourbusiness needs against the ga, assessment• GoD!i+e• ;old Management :e+iew Meeting• )onduct Internal Audit• :efne documentation

• Em,loyee in+ol+ement training• System ad1ustment• :egistration audit 5 Stage -• System ad1ustment• :egistration audit 5 Stage =


15/28

Ongoing CommitmentOngoing Commitment

• Getting certifcation is only the beginning

• Management :e,resentati+e must (ee, u,wee(ly>monthly>2uarterly with tas(s

• Internal audits are re2uired at least annually

• Management re+iew is re2uired at least annually

• #imely com,letion and u,dates to)A:s>A:s>OFIs

• Annual Sur+eillance audit by eternal registrar


16/28

An ISOAn ISO

Management SystemManagement System


17/28

Elements of a Management SystemElements of a Management System

• Management )ommitmento #o, management shall'

o artici,ation in Management :e+iews

o ro+ide in,ut or continuous im,ro+ement

o Accountable or resource management

• :esource Managemento Identifcation o resources including human* technical* inormation and

fnancial

o Identifcation o roles* accountability and res,onsibility %:A)I&o )om,etence* awareness H training


18/28


• Management :e+iewso :e2uired in,uts including re+iews o audits* customer eedbac(*

,erormance measurements* im,ro+ements* changes

o :e2uired out,uts including actions recorded or im,ro+ements*

documented im,ro+ements and the e0ecti+eness o thoseim,ro+ements* additional ollowDthrough o actions identifed such asresource needs or com,letion o changes identifed

• 9ocument H :ecords )ontrolo 9ocumented ,rocedure or creating* a,,ro+ing* maintaining* ,rotecting

archi+ing and destroying documents H records

o Identiying documents o eternal origin


19/28


• Internal Audito 9ocument an audit ,lan

o Identiy internal auditors* hire or train

o 9ocument out,uts and act u,on fndings

o #imely re,orting

• )ontinual Im,ro+emento Organi$ation shall continually im,ro+e the e0ecti+eness o the

management system through the use o the ,olicy* ob1ecti+es* audit

results* analysis o data* correcti+e and ,re+enti+e actions andmanagement re+iew

o )orrecti+e>re+enti+e Actions recorded* ,lanned and u,dated timely

o Good :oot )ause methodology

o :e+iew o e0ecti+eness o actions ta(en


20/28

A New StructureA New Structure

• Starting with ISO ==?/-* the Anne S! conce,twas introduced to standardi$e the managementsystem re2uirements or A!! management

system standards' #he net standards to be,ublished with the Anne S! is ISO =//- laterthis year and the much antici,ated =/-J releaseo ISO K//-'


21/28

Annex SLAnnex SL

• Introduction

• -' Sco,e

• =' Cormati+e reerences

• ?' #erms and defnitions

• L' )ontet o the organi$ation

• J' !eadershi,

• ' lanning

•' Su,,ort• .' O,eration

• K' erormance e+aluation

• -/' Im,ro+ement


22/28

Benefits of ISOBenefits of ISO


23/28

Benefits of theBenefits of the

Management SystemManagement System• #here are ob+ious internal benefts

o )om,etiti+e Ad+antage

o )ommitment to detail or the sco,e4 ie< 2uality* security* ser+ices* etc

o

Better em,loyee engagement through training* communication andaccountability

o Formali$ed H re,eatable ,rocesses

o Accountability at all le+els

o Ongoing internal and eternal audits ensure wea(nesses are identifedand im,ro+ements are com,leted

o Better go+ernance and management o su,,liers and outsourced,rocesses

o More e3cient ability to change

o :eduction in du,licate e0ort


24/28

Customer BenefitsCustomer Benefits

ISO K//- certifed com,anies 2ueried

•J im,ro+ed their le+els o customer satisaction andloyalty

•J booster their o,erational ,erormance

•- ac2uired new customers and retained eisting ones'

•JJ achie+ed cost sa+ings

•Source< BSI Ecellerator :esearch =/--


25/28

Organizational BenefitsOrganizational Benefits• L attribute direct cost sa+ing to ISO -L//-

• L re,ort im,ro+ements to their cor,oratere,utation

• im,ro+e their com,liance

• - re,ort higher morale among sta0

• Source< BSI Ecellerator :esearch =/--


26/28

Client InsightsClient Insights!arge rinting )om,any

• #he biggest beneft we ha+e seen o+er the course o ourISO certifcation is a reduction in s,oilage' Beore we

were ISO certifed* we a+eraged about 'J s,oilage ,eryear' !ast year our s,oilage was -'='

•Earnings or =/-= were J million so -'= was a,,ro'N.L*/// +ersus 'J would be ?' million' retty

signifcant beneft'

•We ha+e also beneftted rom standardi$ation o,rocesses and im,ro+ed communication'


27/28

CreditsCredits• Google Images

• )lients ,ersonal beneft stats

• BSI mar(eting brochure 6Why we do what we do7

• Puality Management )PI' )MI %BSI white ,a,er&


28/28

QuestionsQuestions