ISSA EXECUTIVE SUMMITCAPE TOWN, SOUTH AFRICA

Mark your calendar to attend the first-ever, one-day ISSA Executive Summit programme created for your personal and professional success. Interactive and engaging sessions on innovation, strategy, leadership and sales management will help you build your company’s vision for success. ISSA members receive special discounts.

Date: 6 September, 2018Location: Lagoon Beach HotelCape Town, South Africa

REGISTER TODAY! Visit ISSA.com/esafrica for more details.

Quality Assurance BONUS!

International Accredited Auditing

Professional Certification Workshop

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First-Ever, African Industry Summit1st ISSA EXECUTIVE SUMMIT SOUTH AFRICA 6 September 2018, Lagoon Beach Hotel Cape Town

Attend the first-ever ISSA Executive Summit featuring a programme developed specifically for the cleaning and hygiene professional. Delegates will interact with top subject matter experts as well as network with industry peers to discuss best practices and emerging trends.

This one-day ISSA Executive Summit will be presented alongside a niche table-top exhibition that provides delegates unique access to the latest equipment, products and services available in the professional cleaning, hygiene and facility management sectors.

The inaugural ISSA Executive Summit offers delegates a choice of two themes: Strategic Management SessionsInteractive and engaging sessions on strategic thinking, leadership, sales benchmarking, customer journey mapping, standards in facility management and how to introduce green cleaning strategies in buildings to help build your company’s vision for success.

International Accredited Auditing Professional (IAAP) Certification WorkshopBring your top operations staff to attend this concurrent workshop and be the first in Africa to achieve ISSA’s global Accredited Auditing Professional Certification status. ISSA EMEA Programme Development Director Karel-Jan Boel will instruct delegates on how to analyse operations data, evaluate quality and calibrate cleaning services to provide more value to your customers.

Boost your career and your bottom line. Join an elite group of auditing professionals with IAAP certification!

WHO SHOULD ATTEND?Financial Directors/Managers | In-house service providers | Building service contractors | Industry professionals interested in quality assurance procedure

WHO SHOULD ATTEND?Executives and Business Owners | Management | CEO’s | CFO’s | Marketing & Sales Executives

ISSA/NCCA members receive special discounts. www.ISSA.com/esafrica

BONUS!—INTERNATIONAL ACCREDITED AUDITING PROFESSIONAL CERTIFICATION WORKSHOP

ISSA’s Cleaning Management Institute (CMI) presents this hands-on training opportunity so you can:

• Understand the origin of and solutions to deficiencies• Reduce your operating expenses while increasing employee efficiency• Give your clients a value-add and the assurance of high-quality cleaning Boost your career and your bottom line by earning IAAP Certification by learning internationally recognised quality assurance standards under the guidance of ISSA Program Development Director Karel-Jan Boel.

KEYNOTE ADDRESS: BEYOND CUSTOMER SERVICE TO DRIVING THE EXPERIENCE

Nationally recognised South African Customer Service Expert Lynn Baker will help you define the difference between customer service and the customer experience. Plus, you’ll learn the 6 key demands of today’s savvy customers and how to increase sales and strengthen customer loyalty through a better customer experience.

Master ClassThen, take part in a “deep-dive” session on customer journey mapping. Take part in a mix of executive-level sessions tackling hot topics such as strategic thinking, transformational leadership and sales benchmarking, all with a cleaning industry focus.

Lynn Baker Keynote Speaker & Master ClassInternational business image consultant, successful business woman, customer experience guru.

deep dive

double session

Karel-Jan BoelISSA Program Development Director (EMEA)

Course

Certification

Keynote Speaker & Education

Scheduled Speakers

To book your seat contact: nande@cleantex.co.za — +27 11 238 7848

SPONSORS

GOLD SPONSOR SILVER SPONSOR BRONZE SPONSOR LUNCH SPONSOR SPONSOR

Nick ChristelisInternational business leadership consultant, coach, author and business strategist specialising in aligning execution with strategy.

ART OF THE ARROW: HOW LEADERS FLY

Dianna SteinbachISSA Vice President, International Services.

SALES BENCHMARKINGTOWARD SUCCESS

Dr. Carla EnslinVega School of Brand Leadership head and specialist in brand identity development and creative strategic thinking.

STRATEGIC THINKING AND BRAND IDENTITY DEVELOPMENT

Helgard PienaarSolutions Engineer at Pragma with key interest in FM standards.

FACILITY MANAGEMENT STANDARDS

USING GREEN STAR METHODS TO INTRODUCE GREEN CLEANING STRATEGIES IN BUILDINGS

Jenni LombardTechnical Manager for the Green Star Existing Building Performance & Interiors Tool at the Green Building Council South Africa (GBCSA).

Summit Speaker ProgrammeCHECK IN AND VISIT EXPO08h00—08h45

WELCOME ADDRESS AND KEYNOTE SPEAKERLynn Baker08h45—09h45

TRACK 1—FACILITY MANAGEMENT STANDARDS AND THE ROAD MAP AHEADHelgard Pienaar09h45—10h30

TRACK 2—CUSTOMER JOURNEY MAPPING DEEP-DIVE DOUBLE SESSIONLynn Baker10h30—12h15

FINGER LUNCH IN ATRIUM WITH EXPOSponsored by: CSG Skills Institute12h15—13h15

TRACK 3—THE ART OF THE ARROW: HOW LEADERS FLYNick Christelis13h15—14h15

TRACK 4—STRATEGIC THINKING AND BRAND IDENTITY DEVELOPMENTDr. Carla Enslin14h15—15h00

COFFEE BREAK IN ATRIUM WITH EXPO15h00—15h30

TRACK 5—USING GREEN STAR METHODS TO INTRODUCE GREEN CLEANING STRATEGIES IN BUILDINGSJenni Lombard15h30—16h15

TRACK 6—SALES BENCHMARKING TOWARD SUCCESSDianna Steinbach16h15—17h00

NETWORKING WRAP-UP & COCKTAILS IN ATRIUM WITH EXPO17h00—18h00

MEET IN LOBBY FOR DINE AROUNDS 18h45—Late (additional cost per person, applicable only to people that have booked & paid for dinner)

INTERNATIONAL ACCREDITED AUDITING PROFESSIONAL CERTIFICATION (IAAP) WORKSHOP

Runs concurrently and delegates move to the workshop room after the official welcoming address

Karel-Jan Boel09h45 - 17h00

Important InformationISSA/NCCA members get discounted rates.

• Period for BOOKINGS and PAYMENTS applies from 1 July to 15 August 2018 (Deadline)

• All fees exclude 15% ZAR VAT, any expenses relating to travelling, accommodation, transport or any additional expenses.

International Accredited Auditing Professional(IAAP) Certificate Workshop

Strategic Management Summit (SMS)

Rate Rate

Member R2,200-00 Member R1,950-00

Non-Member R2,300-00 Non-Member R2,100-00

Summit Bank DetailsAccount: e2 squared publications (ISSA)Bank: Standard Bank Midrand South Africa Account: 081 866 771 | Swift/IBAN SBZAZAJJPlease email proof of payment to nande@cleantex.co.za

Included in Summit PackageDocumentation, lunch & refreshments, entrance to the expo, parking plus a networking cocktail function

Please Note:Hotel accommodation is available at preferential rates excl. VAT to registered delegates only:

• Classic Single B&B @ R1,600 prpn, or• Classic Double B&B R1,900 prpn, or• 2x Bedroom Self-Catering excl breakfast @ R2,545 per apartment.

Max 4 pax (2x double beds) Breakfast optional at R240 pppd

Additional and valuable networking opportunities:• Niche table-top exhibition on the same day and venue as Summit• Optional Dine-arounds• Optional site-visits/business meetings/sightseeing on the morning

of Friday, 7 September Terms & Conditions

• Bookings may be made by email. All bookings will be confirmed by e-squared publications within 48 working hours.

• Payment can be made via electronic transfer only. Additional bank charges will be invoiced if applicable to cash deposits and foreign exchange deposits.

• All cancellation must be confirmed in writing and a cancellation reference obtained from the organisers.

• Cancellations cannot be refunded if cancelled within 15 working days prior to the event. Cancellations prior to 15 working days will be refunded less 20% cancellation fee.

• Substitutions of delegates will be permitted, and all name changes must be communicated to the organisers by email latest 15 working days prior to the event.

• In the event of unforeseen circumstances, we reserve the right to change the venue, dates and programme.

• Liability: The Organising Committee and/or Summit Organisers shall not be held liable for personal accidents or losses or damage to private property of registered delegates of the Conference. Delegates should make their own arrangements in respect of personal insurance.

Summit Fee & Details

ALL BOOKINGS MUST BE PAID IN ADVANCE!

LAGOON BEACH HOTELCAPE TOWN, SOUTH AFRICA

ALL BOOKINGS MUST BE PAID IN ADVANCE!

REGISTRATION FORMTitle Initials

First Name Surname

Job Title Cell No.

Company Name

VAT Number Phone

Email

Website

Postal Address

Postal Code

Tick Option(s)

International Accredited Auditing Professional (IAAP) Certification Workshop

Strategic Management Summit (SMS)

Thursday, 6 September 2018 – 08h00-17h00 - I will be attending: (Tick option)

Tick Option(s)

I will be attending the Networking Cocktail Function, 6 September ’18 (17h00—18h00)

Social Function (included in registration fee) (Tick option)

Tick Cost per person Name and surname of delegate attending

ISSA/NCCA Member R300-00

Non-Member R400-00

Thursday, 6 September 2018I will be attending the Dine Arounds/Dinner 6 September 2018 (18h45 till late). Details to be confirmed closer to date

Optional Activities (Requires separate registration fee)

Tick Cost per person Name and surname of delegate attending

ISSA/NCCA Member R200-00

Friday, 7 September 2018 AMI would like to attend a site visit /business meetings/sightseeing @ R200-00 per person.

NB - PLEASE NOTE: All rates quoted exclude 15% VAT. Standard terms and conditions apply. All bookings will be invoiced by e-squared publications and must be paid in full on presentation of invoice, in advance and via electronic transfer. Membership will be verified to qualify for discounted rates. Bank charges will be applicable to cash deposits and foreign exchange deposits. Final booking deadline: 15 August 2018.

• Delegates can book accommodation at preferential rates on registration confirmation and will be supplied with a promotional code. Go to www.lagoonbeachhotel.co.za

• Airport transfers are also available to and from hotel. Enquire directly at Lagoon Beach Hotel.

Summary of booking • Included in summit package: Lunch & refreshments, documentation, parking

and networking cocktail function. • Summit fees exclude: travelling, accommodation, transport or any

additional expenses.

ISSA Executive Summit 6 September 2018 - Cape Town

Delegate Fee ISSA/NCCA Member

Non-Member Summit Fee: (Tick) (___SMS) or (___IAAP)

R

Last Chance Extended

period to 15 July ‘18

(SMS)R1,700-00(IAAP)R2,000-00

(SMS)R1,950-00(IAAP)R2,100-00

Plus: Dine Arounds/Dinner (6 Sept ’18)

R

Period from16 July - 15 August ‘18

(SMS)R1,950-00(IAAP)R2,200-00

(SMS)R2,100-00(IAAP)R2,300-00

Plus: Site Visit/business meetings/sightseeing 7 Sept ‘18 (Details TBC)

R

Signature 15% VAT R

Subtotal R

Date Total R

Indicate Special Dietary Requirements

Complete and email to nande@cleantex.co.za for processing. For enquiries: +27 11 238 7848