Nov 07 , 2012

ISSIP

USER EXPERIENCE

SPECIAL INTEREST GROUPS

(UE -SIG)

Why a User Experience SIG?

User experience plays a pivotal role in the successful development, deployment, and

utilization of the processes and tools employed in the services industry. Providing a

consistent, multi-vendor services solution to both customers and partners is critical to the

continued growth and maturation of this industry.

Facilitating cooperation among the user experience professionals working within the

services industry in the construction of industry standards will expedite the development of

new services innovations.

User Experience SIG Objectives

The User Experience SIG (UESIG) is organized and will be operated exclusively for

educational, research, scientific, and technical purposes in support of improving the user

experience of customers, providers, and stake holders in the service industry.

Objects

Support the development and deployment of documentation and guidelines for

best practices in support of new innovations in services science.

Share information and provide advice for the develop of user interface

interaction models, vocabularies, and style guides.

Sponsor conferences, symposia, and workshops in support of collecting and

disseminating this information.

Scope

Conceptual

Semantic

Syntactic

Lexical

The objects a user interacts with and the tasks they execute against them.

Definition of the objects, their attributes, and the actions (methods) used to interact with them.

The sequence of the inputs and outputs during task execution and the vocabulary used to represent them.

The method that the user interface is delivered to the user

Interaction Models Method for executing the same or similar task(s)

User Interface Style Guides Definition of how user interface components work and how they should be used.

Smartphone Tablet Laptop Workstation

Consumer

Customer

Administrator

Implementer

Support Person

Service consumer

Developer

Provider of service

Manager of service

Service installer

Service support

Service developer

The Methodology

The Deliverables

The Users

Delivery Targets

UE-SIG Members

Current Members

Don Allen, Ph.D. (Chair)

Cisco Systems

April Slayden Mitchell

HP

Ingrid Lu

Cisco Systems

Jen Huang

Cisco Systems

Future Members

Invite new members

UE-SIG Deliverables

User Interaction Models

Identify and document common tasks

Define and document interaction models (task flows) for common tasks

Identify and document the vocabulary for common objects and actions

User Interface Style Guides

Develop and document style guides for supported platforms

Workshops

Develop and delivery conference workshops on the use of the interaction models and

style guides