issue 30 issue 30 11...avondale 14saundersplace,avondale p: 098185604 [email protected]...

1ISSUE 30www.cphb.org.nz 1ISSUE 30www.cphb.org.nz

www.cphb.org.nzISSUE 302

3ISSUE 30www.cphb.org.nz

FROM THE TOP

• Onrefiningourmeetingprocess• Welcometomorememberscomingon-board• DeputationtoHenderson-MasseyLocalBoard

Whilstcontemplatingmyreportthismonth,Ilookedatthepageheading“fromthetop”andconsideredtheperceptionofthemeaning.Iwishtobeclear,Idon’tconsidermyselftobeanywherenearthetop,preferringtostandalongside,collaborative,andlisteningtoourmembers.Iattributeourongoingsuccessestotheteamofearnestvolunteersonyourcommittee.

So,consideringthis,theterm‘mydoorisalwaysopen’hastobesaidtoourCPHBAmembers,ifyouhaveanynewsorconcernsthatwillaffectourmembershippleasefeelfreetodropmyselforGarryBatesanemail.

LastmonthGarryBates,NickThompsonandIattendedadeputationonbehalfofCPHBmembers,totheHendersonMasseyLocalBoard.Itwasanenlighteningexperience,evenjustconsideringtheirmassiveagendaitemslist.Itwasenormous!Fromthisperspectivetheygainedanewrespectfromme.I’mgladtosayourreportwaswellreceivedandwearemorepreparedfortheprocessgoingforwardandappreciatetheongoingsupportoftheincumbentboardmembers.

Ifyou’rewonderingwhatadeputationis,it’stheopportunityforcommunitiesandorganisationstospeaktothelocalboard.Wedesiretobeopenandclearofouragenda,andreporttothemourengagementandsuccesseswehaveachievedforourmembershipandlocalcommunities.It’simportantthatourlocalgovernmentconsidersanydecisionsmadethatwillimpactlocalbusiness,allowingCPHBAtobeamoreeffectiveadvocate.

Atlastmonth’sCPHBAboardmeeting,IwasformallyvotedinasChairperson.Notoneforprocrastination,andafirmbeliever

thatsolidprocessesmakeagoodbusinesssense-priortotheformalities,Itooktheinitiativetoreviewourboardmeetingprocess.Afterresearchingoptionsforimprovement,hadaeurekamomentandfoundalocalsoftwareproductthatfitted.Didduediligenceetcandwentforit,uploadedpreviousmeetingdataintoatrialmodeallwhilehopingtheboardlikedtheidea.Fortunately,thenewprocesswassuccessfulandapprovedbymyfellowboardmembersandimmediatelyimplemented.I’m100percentpositivethatthiswillgiveusanefficiencyinordermakebetteruseofourtime,becauseweallknowtimeisacommoditythatshouldnotbewasted.

WhilewehereatCPHBAhavechosenafewheroareaswherewecanmakeadifferencetoourcommunity,wedoconsiderthebenefitofcreatingourBusinessImprovementDistrict,andhowmuchmorewecandoforthelocalbusinessesandcommunities.Youdon’thavetolooktoofartoseeotherareasofAucklandwhereithasmadearealdifference.Ipersonallylikethechoiceoflocalsbeingincontrolofwhereourdollarsarespent,itisafarfaireroption.

Onceagain,Iwouldliketowelcomeaboardmembers:

• Beans&RiceLtd• LocalWorksLtd• RiskSolutionsLtd• WaitakereStadiumPhysio• WashdepotHenderson

Beassuredwehaveyourbestinterestsinmind.

Kelvin Armstrong, Chair CPBA [email protected]

Kelvin Armstrong, Chairperson

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8

CONTENTS

IN THIS ISSUE

3 FROM THE TOP Chair,KelvinArmstrong

6 ‘The Goods’ from Garry CelebratetheChristmasSeason withBusinessAfter5

7 CPH BOATING NEWS TheWhittleyCW1600

8 CPH MOTORING NEWS MustangBULLITThasyournumber

10 CPH FEATURE AndrewScott Thevalueinstartingaconversation

12 THE FUTURE - YOUTH EMPLOYMENT TheTrustedManagementProgram

14 CPH BUSINESS BRASS TACKS WestAucklandBusinessClubBA5 15 CPH BUSINESS BRASS TACKS EngagementSurveys

TheCentralParkHendersonNewsispublishedbytheRosebankBusinessAssociationIncfortheCentralParkHendersonBusinessAssociation.3000copiesaredistributedfreetoapproximately1500+businessesintheRosebank,CentralParkandHendersonbusinessdistricts.EditorialincludedinthispublicationreflectstheopinionsofthecontributingauthorsanddoesnotnecessarilyrepresenttheviewsofeitherAssociation.

PUBLISHING ENQUIRIES:PhilClode,RBASalesManagerMobile:0274487009E:[email protected]

CENTRAL PARK HENDERSON BUSINESS Phone:+64274904260133ACentralParkDrive,Henderson,AucklandP.O.Box69-126Glendene,Henderson0645Auckland,NewZealand

12

MEMBERSHIP AND ADVERTISING ENQUIRIES:GarryBates,BusinessDevelopmentMobile:0274904260E:[email protected]

www.westaucklandbusiness.co.nz

10

Cover: AndrewScott PhotographybyLFHQStudios

We have delivered personalised goodbyesfor over 80 years. Thank you West Auckland,for your trust in us.

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CPH NEWS


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PhotographybyLFH

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ISSUE 3010

Business banter with UHY Haines Norton director, Andrew Scott

At Chartered Accounting firm UHY Haines Norton, a new talent has emerged in Andrew Scott, its latest shareholder and equity partner. After joining three years ago as an Associate, Andrew is now one of six partners at the West Auckland-based practice which has been a mainstay of the business community since its establishment back in 1955.“I’vealwaysfeltastrongconnectionwithWestAucklandbusinessowners,”saysAndrew,whogrewupinRanuiandnowresidesinHenderson.“They’reaclose-knitcommunity;adifferentbreed-Idon’tthinkit’soverstatedtosaythatourbusinessownersaregenerallybig-heartedandthereisamutualinterestinadvancingtheWestAucklandcommunity.”

AlloftheUHYHainesNortonPartnersandConsultantsbelieveintheimportanceofgivingbacktothelocalcommunitybyprovidingfinancial,strategicandgovernanceexpertisetoWestAucklandboards,committees,trustsandnot-for-profitorganisations.AndrewhimselfsitsonseveralcommitteesincludingCentralPark’s

ownWaitakereCityAthleticClubandasanAthleticrepresentativeontheWaitakereCityRugby&AthleticTrust.

Andrewhasanaturaldriveandenthusiasmforhelpinghisclientstosucceed,andhisdown-to-earthnatureprovesinvaluablefortranslatingcomplicatedaccountingissuesintoplain-speak.Andrewisthrilledtobeworkingclosetohomeinajobthatheloves.“Aftercommutingtothecityeachdayfor16years,”hesays,“it’srewardingtonowbeliving,workingandcontributinginWestAuckland.”

FamilyisveryimportanttoAndrew,andoutsideofworkhespendsasmuchtimeaspossiblewithhisyoungfamily.Withhistwochildrenbothatprimaryschool,AndrewandhiswifeTaliaareheavilyinvolvedinthelocalschoolandparentnetwork-anewphasefortheirfamilywhichtheyarethoroughlyenjoying.

It’sabusytimeforUHYHainesNortonsewingupend-of-yearaccountsandtaxreturns.Butasidefromtheobviousadvicetoremainaccountsandtax-compliant,whatothergemscanAndrew

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FEATURE - Andrew Scott

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speedysignshenderson 22e Te Pai Place [email protected]

offerfromhisbroaderbusinessperspective?

Andrewbelievesthat“thebestadviceistorealisethatasabusinessowner,youcan’tdoitall.Takingthetimeouttoreflectonwhyyougotintobusinessinthefirstplace,lookingatwhereyouarenowandwhereyouwanttobeissomethingIregularlyhelpclientswith.”

“These conversations can lead to improvements ranging from business performance to quality of life for the business owner.”

“Conversationsarekey”saysAndrew.“Businessownerswhoapproachusattheearlystagesofdecisionmakinghavebetteroutcomes.Moreoftenthannotthesituationsthatclientsfacehavebeenfacedbyotherbusinessowners,”hesays,“becausewe’realargefirmwithyearsofexperiencewecantapintothatknowledgetoguideourclientsattherighttimeandintherightway.”“Havingconversationswithyouraccountants,lawyersorbankersandsharingwarstoriesfromotherbusinessowners.Thisisgreat.”

Andrewbelieveshisstrengthliesinbeingabletolisten,“listeningiseverybitasimportantasspeaking”saysAndrew,“clientswanttobeheardandunderstood-andhearingthemhelpsbuildtrust.”

Asidefromunderstandingyourfinancialresults“understandinghowyourbusinessisperformingcomparedtocompetitorsortoindustrynormscanbevitallyimportantintoday’schangingenvironment.”Andrewseesthatconversationbecomingmoreandmorerelevant.“Clientswantmorethanjustthenumbers.”

Oneofthebiggestbarrierstostartingtheseconversationsisthat“businessownersareoftentoobusy-weseepeoplesoheavilyinvested‘inthebusiness’thattheydon’thavetimetowork‘onthebusiness’,”astheysay.“Butyoualwaysneedtoconsideryourfinancialresults,forecastintothefuture,identifycriticalfactorstogrowthandsetstrategicgoals”andkeytothisis“reviewingthemregularly.”

Technologyishavingareallypositiveimpact.“Clientswhohavemovedawayfromthetraditionalshoeboxfullofinvoicesandreceipts-andontocloud-basedaccountingpackages-nowhaveaccesstorealtimeinformation.”“Thatinformationcanbesharedeasily”saysAndrew.

AndrewsaysthatUHYHainesNortonarewalkingthetalk,thefirmhavingrecentlyinvestedincloud-basedaccountingsystemsbothforitselfandourcustomers.““There’salotofexcitingthingsinthat

onlinespacethatcanimproveefficienciesforbusiness-owners.”

“Withtechnology,everythingisbecomingautomated.”

“Tradespeople have the ability to invoice or take payment on a customer’s doorstep - and that can have a big impact on cash flow” says Andrew.

“GPStrackingofvehicleshelpstotrackvehiclecostsandbetterpriceservicesandtheabilitytoscan,orphotographreceiptsandotherdocumentsandhavecloud-basedappsautomaticallyidentify,extractandpre-populateorcodetransactionsallowsclientstospendmoretimedoingthethingstheyloveortobeabletoservicetheirownclientsbetter.”

Andrewactivelyencourageshisclientstoimprovethewaytheydothingsbelievingthat“there’snowayforcompaniestoavoidthe‘internetofthings’youmustchangeandadaptoryou’regoingtofallbehindyourcompetitors.”

Andrewacknowledgesthatwhiletechnologyadvancementsbringtheirownchallengestoanaccountingfirm“havingaccesstorealtimeinformationallowsmetoaddrealvaluetomyclients,intheconversationsthatwe’rehaving.”“Budgetingandforecastingarestillunder-utilisedtools,”saysAndrew.“Settingbudgets,forecastingresultsintothefutureandrecognisinghowsmallchangestothesalespriceortermsoftradecanhavesignificantcumulativeimpactonyourprofitability-that’sallmademorereadilyaccessibleduetorealtimeinformation-andaddsatremendousamountofvaluetoaclient’sbusiness.”

“Overall,”saysAndrew,“weareseeingsomebusinessesthrivewhileothersarestilltakingawaitandseeapproach.”“Inrecenttimessomebusinessownershavebeenreluctanttoinvestintheirbusinesses,butI’mseeingsomeclientsrethinkthisview.”Risingcosts,reducingmarginsandashortageoflabourcontinuetobecommonthemes,butthecogsofbusinessalwaysturn.“Ifanything,ithighlightstheimportanceoftalkingtousaboutreallyunderstandingthedriversofyourbusinessandhowthesesmallchangesinstrategicinputscanhaveapositiveandlastingimpactonyourbusiness.”

“This is an excellent time to take a breath, review your business and prepare for future growth” and Andrew is only too happy to help.

UHYHainesNortoncanbefoundat…

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Frommodestexpectations,HayleeandMelissaarerepresentativeofmanypeopleworkinginretailandhospitalityatTheTrusts-theycamelookingforajobbutendedupfindingacareer.

“FromthedayIstarted,mymanagerandTheTrustshavebeenawesometoworkwith.Iwentthroughareallythoroughinductionprogramme,havebeenabletogrowmyknowledgebyattendinglotsoftrainingsessionsandrecentlyI’vetakenthatfirststepintoleadingmyownteamandstorebyparticipatinginTheTrustedManagementProgram,”saysOpetaia.

“Ourgoalistoberecognisedasagreatemployer,”saysMattWilliams-People&CultureManageratTheTrusts.“MostpeoplewillknowabouttheworkTheTrustsdoinWestAucklandintermsofgivingbackthroughthelikesoftheMillionDollarMissionandothergrantsandsponsorships,howeverwe’renotaswellknownforbeingagreatemployerandwewanttochangethat,”saysWilliams.Bythesoundsofittherehasbeensomegoodstuffhappening.

StructuredprogramsareinplaceforallnewemployeeswheretheylearnabouthowtodotheirjobandwhatitmeanstoworkatTheTrusts.“SomeotherbusinessesI’veworkedin,it’sbeensinkorswim,buthereyou’regivenall

theresourcesandsupportyouneedtosucceed,”saysMawhinney.“OurinductionprogramsincludeacombinationofeLearningmodules,off-jobandon-jobtraining”saysWilliamswithplansareinplacetolinkthislearningwiththeabilitygainanNZQAqualification.

HavingemployeeswhohavetheknowledgetoprovideoutstandingcustomerserviceisakeydriverforTheTrusts.Employees(orteammembersastheyarereferredto)havetheabilitytoattendtrainingsessionscoveringawiderangeoftopicsincludingwine,beerandspirits.Opetaiaexplains;“Ahandfulofuswerechosentobecome‘CategoryAmbassadors’forTheTrusts.WeattendcourseswithNZ’sleadingliquorbrandsupplierswherewelearnallthereistoknowaboutBeer&Spirits.Wetakethisknowledgebacktoourstoresandrunourownworkshops.It’saneffectivewayofgettingourteaminvolvedinlearning”.

Whenaskedaboutthebiggestopportunities,Williamsdetailedtheeffortsthataregoingintodevelopbothcurrentandemergingleaderswithinthebusiness.“Thesuccessorotherwiseofanybusinesscomesdowntothequalityofitsleaders”sayWilliams.“Leadershavekeyresponsibilities-todemonstrategenuinecarefortheirteams,togrowand

recogniseperformanceandtoinspiretheirteamstobethebesttheycanbe.Tohelpusachievethis,weputagreatdealofeffortintogrowingourleaders”.

MelissaandHayleearebothexamplesofthisinvestment.HavingstartedtheircareersasparttimesalesprofessionalswithinTheTrustsWestLiquorretailstores,theirenthusiasmandcapabilitywererecognisedwithbothrecentlygraduatingfrom‘TheTrustedManagementProgramme’(or‘TMP’)-a6-monthprogrammeaimedatdevelopinghighpotentialemployeesintofutureleaders.

“Theprogrammehastaughtmeawiderangeofskills,techniquesandleadership‘models’thatIcanusetohelpmeflourishinmycareerandinmyeverydaylife”saysOpetaia.“Overthedurationoftheprogramme,I’veaccomplishedsomethingsI’mreallyproudofincludingbeingnominatedforacompany-wideawardfordemonstratingourvalues.I’vealsomadesomesignificantlifestylechanges,whichIputdowntosomeoftheeye-openingcontentthatreallyhelpedmotivateme,tobettermyselfinallaspectsofmylife”.

Whenaskedabouttheimpactoftheprogram,Mawhinnyrepliedbysaying.“Theprogramhasgivenmeawholenewperspectiveonbothmycareerpathwayandmyself.IfeelIammoreself-awarewhichwillmakemeabetterleaderinfuture.Ihavepickedupawholenewskillsetandlearnedsomanyvaluablelessonsthroughtheampleopportunities

THE FUTURE - YOUTH EMPLOYMENT

TheTrustedManagementProgram“It started out as just being a job”. These were the reasons both Haylee Opetaia and Melissa Mawhinney gave when asked about their reasons for working at The Trusts.

Haylee Opetaia Melissa Mawhinney


thiscoursehasprovidedmewith.Ihaveneverhadsomuchsupportandpersonalinvestmentfromacompanybeforeandit’strulyrefreshing.IfeelinspiredtotakechargeofmycareernowandIamconfidentthatIwillhaveallthehelpIneedtogetmetowhereIwanttogo.”

InadditiontotheTMP,anewleadershipdevelopmentprogramwillstartintheNewYearaimedatdevelopinghighpotentialandhighperformingstoreandvenuemanagers.“Thisisgoingtobeanawesomeprogramme,”saysWilliams.“Wehaveanamazingopportunitytosharelearningswithparticipantsabout

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keypeopleandbusinessdevelopmentstrategiesandweaimtodoitinawaythatwillstretchandchallengeourpeople.Weaimtodothisinwaysthatdon’talwaysinvolvebeingintheclassroomandtohavefunalongtheway.Watchthisspace!”saysWilliams.

Whenaskedaboutwheretheyseethemselvesbeinginthenext6months,Mawhinneyrepliedbysaying,“AsoneofthelargestemployersinWestAucklandandonethatiscommittedtohelpingmeachievemygoals,IseemyselfgrabbingeveryopportunityIcanbetweennowandthentoup-skillmyselfevenfurther.IplantogetmoreinvolvedwithlearningandtrainingcourseswithinTheTrusts.Self-educationisveryimportanttomeandI’mexcitedaboutwhatthefutureholdsnowthatIhavehadsomanydoorsopened.IneedtotakeadvantageofeveryopportunityI’moffered.”

Meanwhile,forOpetaia,shesays,“Ideally,IseemyselfinanAssistantManagersposition,helpingtheonesIworkcloselyalongsidewith,tobetterthemselvesintheircareertoo.Inmyeyes,withouttheencouragementandsupportfrommymanagerandeveryoneelsewhohashelpedmesofar,IwouldnotbewhereIamtoday.IhavehugefaithinTheTrustsvisioninpersonalcareerdevelopmentandlookforwardtoseeingwheremyleadershipjourneyleadsme”.


WestAucklandBusinessClubBA5

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HendersonBusinessandourWestAucklandBusinessClubcoordinating

team.AbigthankyoutoHostsNZFlowerandGardenShow(NZFGS)&

NetballWaitakereattheirwonderfulvenue.

HeldatNetballWaitakere’sTePaiCentre,apurpose-builtindoorsportshall,eventandconferencefacility.TheCentrecancaterfor1500pluspeopleintheindoorarena.Theyalsohave2modernair-conditionedroomsspecificallydesignedformeetings,seminars,conferences,exhibitionsortradeshows.Contactthemtoorganiseyournextconference,socialclubfunction,wedding,anniversary,birthday,orcompanyChristmasparty.

Cateringwassuppliedin-housebyRobertBlakeandJodiColquhounofFernzCateringLtd.BabichWinespresentedtheirOrganicrangewithguesttastingsandgenerouslyprovidedtwobottlepacksforthebusinesscarddraws.NZFGSalsoofferedsomegreatgiftdraws.

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CPH BUSINESS BRASS TACKS

EngagementSurveysYoumaytrackrevenueandotherbusinessmeasures,butdoyoutracktheattitudesandbehavioursthatdrivethosemetrics?Doyouknowwhatyouremployeesreallythinkaboutworkingforyourcompany?

Here’sanidea…putyourfingeronthepulseoftheorganisationwithanEngagement Survey.Whatiscausingturnover?Whatisdrivingmorale?

Istheculturestillontrack?Thebestwaytogetanswerstothesequestionsisanonlineengagementsurvey.

Thissurveyisaneasywaytogatherquantitativeandqualitativedataonemployeeattitudesthatdriveperformance,indicatingyourstrengthsasabusiness,aswellasareasforimprovement.Usingathird-partyprovider(ratherthandoingthesurveyin-house)givesyoubetterresponserates,morecandidanswersandobjectiveanalysisoftheresults.

Anengagementsurvey:• Identifieskeyorganisationalconcerns, roadblocksandopportunities.• Assessesengagementandhowto improveit.• Pointstoareasthatwillenhance moraleandcommitment.• Providesinsightsonimproving productivityandreducingturnover.

Somekeysubjectstoassessinthesurveycouldbehavingaccesstotraininganddevelopmentand/orcareeropportunities,theopportunitytowork

fromhome,ortheirworkenvironment.

Youmayalsofocusonone(orall)oftheR’s-Recognition,Remuneration,ReputationorResources.

What is the End Result?Anengagementsurvey,alsoknownasanenterprisesurvey,providesyouadetailed,quantitativereportthathighlightsdataonkeyfactorssuchas:

• Commitmenttoquality• Loyalty• Opencommunications• Workenvironmentandculture• Organisationalprocessesand efficiencies• Leadership• Providesrecommendationsfor improvements• Identifiesanyimportantregionalor demographicdisparities

EmployeeEngagementisimportanttothesuccessofeverybusiness;howeversomeSME’sdonotnecessarilyhavethetools,systems,timeorcapacitytomeasurethisengagement.UnderstandingemployeesatisfactionisjustasbeneficialtoSME’sasitistolargercorporates.

How is the Survey Done?DrakeConsultantsmeetwithyourmanagementtoestablishclearobjectivesforthesurvey.Theconsultantsthencustomisequestionsforyourorganisationandcreateaplanforcommunicatingandimplementingthesurveytoemployees.Drakehasanonlinesystemthatallows

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What is the Payoff?Researchshowsthatemployeeloyalty,satisfactionandengagementdrivefinancialsuccess.AninvestmentinanEnterpriseSurveyisaninvestmentinanimprovedbottomline.

issue 30 issue 30 11...avondale 14saundersplace,avondale p: 098185604 [email protected]...

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