issue 7 > october 2012 newsletter - amadeus 7 final...issue 7 > october 2012 3 amadeus 25 th...

Issue 7 > October 2012

1

Newsletter

Dear Valued Partners,

Jordan

General Manager’s Note Page 2 – News Section Page 3 – Amadeus’ 25 th Anniversary Page 4 – e-Commerce Workshop Page 5 – 7 Latest enhancements, promotions and products of Amadeus Jordan Page 8 – Quiz 4 Winner & NEW QUIZ #5

It is my great pleasure to share this special edition with you during Amadeus’ worldwide celebrations of its 25th anniversary.

Over the last quarter of a century, Amadeus offered quality primary products, solutions and services to its customers on both levels, IT solutions for the airlines and a global distribution system for the travel agencies. So we celebrated the success that we have achieved and are proud today to be the number one as an IT technology provider in the airline industry.

The history of the Travel Industry indicates very clearly that there is a host of successful bodies that managed to exploit the waves of change that they had to face. Amadeus is one of them! Amadeus has used the initiative to adapt quickly to the unprecedented circumstances in the airline industry, thus generating growth and new business. The proliferation of the internet and the growing acceptance of different business models in the airline industry, the development of new economies and the turbulence of some existing ones; all these helped in drastically changing the travel and tourism industry. But in this constantly changing world, it is good to see that some important things do stay the same:

“Looking back on these 25 years, what makes me really proud is that we have managed to grow and evolve Amadeus whilst preserving what is most important to all of us, our people, our culture and our spirit. These are the elements that make us unique.” said Luis Morato, CEO Amadeus IT Group.

For us in Amadeus, we experienced 25 inspiring years behind us. The next 25 years will bring with it so many challenges where we are sure that simple solutions will be definitely defied. We are certain that Amadeus will be there playing a leadership role in devising and delivering solutions that benefit not only the travel industry but our customers, our economy and our population as a whole.

Finally, it is worth to say that we have all done a great job, mainly because of you and your confidence in Amadeus and the team supporting you.

We look forward for more and more celebrations of more success to come.

FadiAsal General Manager


Amadeus Jordan’s e- Commerce Workshop eTrends in MENA

To read more, visit

http://www.amadeus.com/jo/x225057.html

World-Leading Technology Provider for Travel Industry says the Middle East is becoming one of the most prominent travel hubs in the world

To read more, visit


British Airways becomes the first airline Amadeus’ new revenue accounting solution

To read more, visit


Amadeus Jordan Celebrates the Group’s 25 year Anniversary

To read more, visit


News Highlights

2

Commerce Workshop focuses on

Travel Industry says the Middle East is becoming one of the most

to sign for

Amadeus Jordan Celebrates the Group’s 25 year


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Amadeus 25th Anniversary

The travel industry has evolved significantly in th e quarter century since Amadeus was born. But in the technology sector light years have elapsed - in 1987 Sir Tim Berners-Lee hadn’t even written his proposal for the World Wide Web and Mark Zuckerberg was three years old.

Amadeus has changed a lot but if there has been a c ommon thread in our evolution then it is our continued investment in innovation and excellence. Just since 2004 we have invested around two billion Euros in research & development and open so urce software is at the forefront of all our effort s.

This investment in R&D has brought us many successe s in the past. An example of this is the creation of the community model for our travel IT s ystems. 100 of the world’s leading airlines have become users of the Altéa platform and we project t hat it will see 735 million passengers boarded in 2014.

Amadeus now processes almost one billion travel tra nsactions each year and has over 10,000 staff in 195 markets around the world. We have unrivalled co ntent in our global distribution system and 38% of travel agency air bookings globally are made via our system.

We would like to thank all of our fellow travelers on the Amadeus journey over the last 25 years, including customers, staff, suppliers, and investor s. Without your partnership and commitment none of this would have been possible.

We look forward to a future where by working togeth er we can improve the travel experience more than we ever imagined possible.

To view photos from our celebrations, visit http://www.facebook.com/media/set/?set=a.5095035257 34175.119991.316113598406503&type=1


4

e-Commerce Workshop 2012

Join the e-trends mania

Introducing our latest, innovative online solutions meeting all your modern day business needs!

On September 26, 2012, we organized an e-Commerce workshop for our local partners and clients revolving around e-Trends in the MENA region.

By interacting with our local stakeholders through events such as these, we are able to continue focusing on building and maintaining

mutually beneficial long-term relationships and further develop an understanding of where we can maximize our customers’ success

Many of our e-Commerce solutions, such as Amadeus e-Power and Amadeus e-Packages, have significantly impacted the Jordanian market.

To learn more about these products, please visit http://www.amadeus.com/jo/x96953.xml

For the Press Release visit: http://www.amadeus.com/jo/x225057.html


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As every generation of traveler becomes smarter and more demanding,

every generation of technology needs to become smarter and more intuitive.

Features in a nutshell:

Better manage your holiday packages

> powerful solution for distribution of

static tour packages, events & activities

> integration of travel agency’s own content

> package inventory management

> no charge per package sales,

no transaction fee

Boost and customise your online

offering

> seamless integration into your

existing website

> fast time to market thanks to ready-to-use

templates

> customisable solution to fit your website

look & feel

> localisation options available

Benefit from advanced features

> web-based administration

> offline cancellation and rebooking

capabilities

> booking reference retrieval

> credit card payment support

> group bookings support

Amadeus eAmadeus eAmadeus eAmadeus e----Packages;Packages;Packages;Packages; the ideal solution for selling:the ideal solution for selling:the ideal solution for selling:the ideal solution for selling:

� Desert SafariDesert SafariDesert SafariDesert Safari

� Hajj & Umrah packagesHajj & Umrah packagesHajj & Umrah packagesHajj & Umrah packages

� Events & Events & Events & Events & attractionsattractionsattractionsattractions

� Pyramid Light & Sound showPyramid Light & Sound showPyramid Light & Sound showPyramid Light & Sound show

� Dhow cruise packagesDhow cruise packagesDhow cruise packagesDhow cruise packages

� Custom travel products and services,Custom travel products and services,Custom travel products and services,Custom travel products and services,

� Holiday packages and more…Holiday packages and more…Holiday packages and more…Holiday packages and more…


6

Amadeus Ticket ChangerAmadeus Ticket ChangerAmadeus Ticket ChangerAmadeus Ticket Changer

Manually reissuing tickets involves the grind of airline debit memos, long phone discussions with call centers and expensive staff training. Say goodbye to all this with Amadeus Ticket Changer , the most powerful and flexible automated solution available today for travel agenc ies . With Amadeus Ticket Changer, your employees can reissue tickets in seconds. Thanks to the increased efficiency, not only will you lower your costs, you’ll also gain and build customer loyalty.

Key features

Automated end to end process improves efficiency and productivity

Calculates and displays fares/taxes balance and penalty fee Creates accounting reports and travel documents Full integration in Amadeus Reservation system

Reliable New generation technology Best-in-class pricing accuracy Reissue guaranteed (when successfully completed)

Easy to learn and use Process shortened: 4-5 steps from 14 Similar workflow as to price and issue a first ticket.

Multi -channel – effortless integration into your applications

Available to any point of sale worldwide via Amadeus Selling Platform (v3.0 onwards) and Amadeus Web Services

A powerful and comprehensive solution

All types of tickets and fares can be changed Electronic tickets regardless of the original issuing GDS and paper tickets first issued in the Amadeus system All currencies are handled including their conversion

For more information For more information For more information For more information on Amadeus Ticket ChangerAmadeus Ticket ChangerAmadeus Ticket ChangerAmadeus Ticket Changer, kindly contact our Sales Manager Osama Sales Manager Osama Sales Manager Osama Sales Manager Osama

Masri at 06Masri at 06Masri at 06Masri at 06----5685454 5685454 5685454 5685454 or by eeee----mail on mail on mail on mail on [email protected]@[email protected]@amadeus.com


7

Amadeus OffersAmadeus OffersAmadeus OffersAmadeus Offers

Amadeus has combined cutting-edge technology, fully integrated functionality and intelligent, streamlined processes to create an efficient and transparent solution to manage pre-booking activities, which also generates reports and busine ss intelligence to optimize your business practices.

Key benefits for your business

Amadeus Offers unique innovation delivers the following core benefits:

Increased productivity and revenues

• Replace time consuming workarounds, saving time and money

• Facilitate pro-active chase-up by proposing additional services based on stored trip data

• Manage constraints during a trip with alternatives accessible at any time

Enhanced customer satisfaction and retention

• Transparent and efficient communication channels provide your customers with a faster, more convenient travel experience

• Demonstrate the value you deliver, comparing the price of booked items with the price of offers made

• Prove your contractual obligations to propose several alternatives for a trip

Optimized operati ons management

• Tailor products to your customer’s needs by tracking the details of confirmed bookings with offers made

• Benefit from a synchronized management of customer requests

• Improve your negotiating power with providers using business intelligence from compared offers

For more information on Amadeus Offers, kindly

visit http://www.amadeus.com/jo/x225260.html


Editor:

Dina Maayeh

Marketing & Communication

T: +962 6 568 5454

E: [email protected]

For any suggestions, send an e-mail to: [email protected]

www.amadeus.com/jo

www.facebook.com/AmadeusJordan

Quiz 4 WinnerCongratulationsCongratulationsCongratulationsCongratulations

MMMMoooohhhhaaaammmmmmmmaaaadddd AAAAbbbbuuuu YYYYoooouuuuseseseseffff

AAAAccccccccururururacacacacy y y y trtrtrtravavavavelelelel

8

[email protected]

Answer correctly the following questions to

the draw and be one of our Lucky Winners!

1. On which date was Amadeus born?

Hint: you can find the answer

Facebook page, visit

(www.facebook.com/AmadeusJordan

2. After creating on offer on Amadeus, what is

the entry to send it by email?

through Amadeus Offers Quick card which

can be found on our website

(http://www.amadeus.com/jo/x225260.html

) OR use Help Offe

Platform

3. Amadeus recently held celebrations

worldwide. What was the

celebrations?

Send your answers to [email protected]

OR [email protected]

win. Good luck!

Deadline: December 1st

, 2012

Quiz #5 A Brighter, Bolder,

Quiz 4 Winner ffff ––––

the following questions to enter

be one of our Lucky Winners!

On which date was Amadeus born?

you can find the answer on our

visit

www.facebook.com/AmadeusJordan)

After creating on offer on Amadeus, what is

the entry to send it by email? Hint: search

through Amadeus Offers Quick card which

can be found on our website

deus.com/jo/x225260.html

er in your Amadeus Selling

recently held celebrations

What was the reason for these

[email protected]

[email protected] for your chance to

win. Good luck!

, 2012

A Brighter, Bolder, Better Chance

issue 7 > october 2012 newsletter - amadeus 7 final...issue 7 > october 2012 3 amadeus 25 th...

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