issues in tourism
DESCRIPTION
TRANSCRIPT
Issues in Tourism
These issues can be categorized under the following headlings:
Marketing Legal Human Resources Operations Consumer Affairs
•Marketing Issues
1. Changing Demographics
• The populations of developed countries is aging.
• The increase in the number of single-parent households.
• The continuing growth in the number of people traveling for personal, rather than for business purposes.
• The growth in the number of international travelers.
2.Changing Vacation Patterns
3. Market Segmentation
4. Frequent Guest Programs
5. Maturation in Segments of the Fast-
Food Industry
6. Consolidation in the Commercial Lodging
Industry
Legal Issues
1. Liquor Liability
2. Ethics in the tourism Industry
Human Resources Issues
1.Sexual Harrasesment
2. Employee Turnover
3. Employee Assistance Plans
4. Employee Empowerment
OperationsIssues
1. AutomationThe two primary reasons for automating an enterprise
are:
To increase the speed of work
To reduce the cost of work
Computerized will affect the industry principally in three areas namely:
CommunicationsInteractive CRT’sElimination of tickets
2. Smoking / No Smoking Areas
3. Sanitation and Public Health
4. Recycling Solid Waste
Consumer Affairs Issues
1. Fire and Safety
1. Truth in Menus
3. Diet/Nutrition Health
The Future of Tourism
and Hospitality
The following tourism and hospitality are but few
examples of the wave of the future :
1.Increased speed and shopping-use of the Internet in developed countries
2.Extended reach in less-developed countries
3.Improved security of personal information
4.Robotic labor sources5.Reservation system with more
sophisticated, voice activated, artificial intelligence
6. Improved navigational system for rental cars
7. Electronic entertainment venues in rental cars and on planes and cruise ships
8. Upgraded internet personal digital assistants for operations
9. Marketing mass customization10. Comprehensive branding
campaigns for large and small operators
11. Virtual online customer communication
12. Just-in-time seats/ rooms/ cars inventories
13. Electronic travel agent
14. Blended hybrid accommodations15. Global anti-terrorist microchip
security system16. More nutritional fast-food
offerings 17. Emphasis on eco-tourism 18. Improved customer relationship
marketing information
Performed by Group 8
Orla Sumay
Laiden Vee Bamba
Charline Kwan
Joan Mission
Angelica Sayson
Mary Grace Linatoc
Geraldine Mendiola
Performed by Group 8
Performed by Group 8• Orla Sumay• Laiden Vee Bamba• Charline Kwan• Joan Mission• Angelica Sayson• Mary Grace Linatoc• Geraldine Mendiola
Submitted to:
Mrs. Sheryl Mae Drio
Thank you for LISTENING
=)
Goodbye and Good day =)