Product Tour

DashboardThe Dashboard gives up-to-the-minute, at-a-glance statistics regarding Issues in your system.

Submitting Tickets

To create a Ticket, Users can

simply send an email or use their

web browser to submit.

Quick PickFor common Tickets, Quick Picks predefine information and workflows, providing a valuable timesaver and ensuring consistency.

Ticket View

Whether referred to as an Ticket,

Issue, or Incident, Tickets and

their workflow can be viewed and

monitored at any time.

Process ManagementIssuetrak offers Process Management. Required workflows and processes can be implemented for the resolution of the ticket.

Customization OptionsCustomize your site easily using convenient options to manage page colors, change the browser title and upload a favicon.

Report WriterMultiple reporting options allow quick information access to those that need it.

User Defined Fields

An unlimited number of User Defined

Fields can be created. You can have

text, dropdown lists, date and large

text fields, decimal, integer and Yes/

No fields.

Knowledge Base

Create an information repository

to collect, organize, and share

organizational knowledge.

Recurring TicketsSome Tickets need to be addressed at routine intervals. Tickets can be automatically submitted on a scheduled basis through Recurring Tickets.

Global IssuesIf there are multiple Tickets about the same problem, those Tickets can be linked together and worked as one unit using Global Tickets

Escalations

Ensure that Tickets never get

abandoned. Escalation Rules

automatically take action on Tickets

that remain open or idle too long.

Custom Screens

New Custom Screens options,

including a drag-and-drop tool,

make it easy to create screens

specific to the fields you need.

Email Tokens

Create Tokens for any ticket that lie

within an incoming email using our

incoming email module.

Auto Assignments

Route Tickets automatically using

Auto Assignment Rules.